references
Negatives
Unfortunately there was only a textile-free sauna, it's a shame that this is generalized, we would have liked to have enjoyed the sauna too, but it wasn't textile-free.
Positives
The stay and treatment were beyond praise. The work of sanatorium.com is impeccable. The choice of dishes allows you to find food to suit your taste, there are vegetarian options. Procedures are strictly on schedule, no queues or delays.Negatives
The abundance of guests from Saudi Arabia, noisy behavior, grabbing food from common plates with their hands, and so on. The staff instantly minimizes the inconvenience by cleaning, wiping, serving food, and so on. If guests talk loudly on the phone in the hospital (which is generally prohibited, but who cares) - then the staff politely asks to turn off the phone. Sometimes it helps. If all the delights of such behavior are too much for you at home, then choose another hotel. If it doesn’t irritate you, then you won’t find a better hotel than Thermal.Positives
We will come again to the same hotel. We had a great stay at this hotel. We had a great stay. The hotel offers everything you need for a great stay. The outdoor pools are invaluable. Very good chefs. The location is perfect. The view from the 12th floor is amazing.Positives
I am so excited about the rest! Thank you very much!! I recommend everyone to contact you! Sanatorium Thermal. This is the best thing I have seen in Europe! Thank you once again and I will come to you again! After the war, after our victory!Positives
We liked everything very much, this is not the first time we have vacationed, we plan to come againNegatives
Yes, it seems good.Positives
A doctor was there even on holidays and procedures were offered.Negatives
Long waiting times at the elevator. Unfortunately, the stairs in the stairwell could not be used due to construction work.Answer from Spa Hotel Thermal
Sehr geehrte Frau Müller, wir bedanken uns für Ihre Bewertung und dafür, dass Sie sich die Zeit genommen haben, diese Bewertung zu schreiben. Wir freuen uns, dass Ihr Aufenthalt im Hotel Thermal Ihren Erwartungen entsprochen hat. Das Hotel Thermal befindet sich derzeit in der größten Renovierungsphase seit seiner Eröffnung. Wir freuen uns, dass die Renovierung in vollem Gange ist, da sie es uns ermöglicht, unsere Dienstleistungen kontinuierlich zu verbessern. Wir achten jedoch darauf, dass die Bauarbeiten den Komfort unserer Gäste nicht beeinträchtigen. Nochmals vielen Dank für Ihre Bewertung und wir würden uns freuen, Sie bei einem Ihrer nächsten Besuche in Karlsbad wieder begrüßen zu dürfen. Hotel Thermal Team
Negatives
Parking is additional and expensive. Some treatments, such as massage, are free and are carried out by unprofessional staff. Room was never vacuumed once in a week.Answer from Spa Hotel Thermal
Sehr geehrter Herr Wernusch, wir bedanken uns bei Ihnen für Ihre Bewertung und die Zeit, die Sie sich genommen haben, um diese Rezension zu schreiben. Wir schätzen auch Ihre Kommentare, auf die wir nun eingehen möchten. Wir freuen uns, dass wir als eines der wenigen Hotels im Zentrum von Karlovy Vary unseren Gästen die Möglichkeit zum Parken bieten können. Das Parken ist öffentlich und für Hotelgäste zum halben Preis. Es tut uns leid zu hören, dass Sie mit den Behandlungen nicht zufrieden waren. Wir stellen sicher, dass alle Behandlungen mit der größtmöglichen Sorgfalt und auf höchstem Niveau durchgeführt werden. Wir würden uns freuen, weitere Informationen zu erhalten, um die Situation zu untersuchen. Die Zimmerreinigung erfolgt täglich bis 14:00 Uhr, es sei denn, der Gast hat ein Bitte nicht stören-Schild an der Tür. Nochmals vielen Dank für Ihre Bewertung und wir würden uns freuen, Sie bei einem Ihrer nächsten Besuche in Karlovy Vary begrüßen zu dürfen. Hotel Thermal Team
Positives
We like everything very much.Negatives
We didn't find any disadvantages.Answer from Spa Hotel Thermal
Sehr geehrte Frau Stein, wir bedanekn uns für Ihre Bewertung und dafür, dass Sie sich die Zeit genommen haben, diese Bewertung zu schreiben. Es freut uns, dass Ihr Aufenthalt im Hotel Thermal Ihren Erwartungen entsprochen hat und wir freuen uns auf Ihren nächsten Besuch. Hotel Thermal Team
Positives
Booked third time and never regretted it. Very nice location, the food is very tasty. The wellness area is great! Will definitely come again. Thank you 😊Answer from Spa Hotel Thermal
Sehr geehrte Frau Messerle, wir bedanken uns bei Ihnen für Ihre Bewertung und dafür, dass Sie sich die Zeit genommen haben, diese Bewertung zu schreiben. Wir freuen uns, dass Ihr Aufenthalt Ihren Erwartungen entsprochen hat und dass Sie immer wieder ins Hotel Thermal zurückkehren werden. Wir danken Ihnen für Ihr Vertrauen und würden uns freuen, Sie wieder im Thermal Hotel begrüßen zu dürfen. Hotel Thermal Team
Positives
All liked it All is clear, The dish in the restaurant is just delicious. Thank youNegatives
Cleaning the room was a bit early at 8 a.m. - 9:30 a.m. and sometimes too superficialPositives
A beautiful, well-kept and clean hotel with a wonderful thermal bath! (It's currently being renovated, but it didn't bother us) The staff was very helpful and very friendly. The food leaves nothing to be desired...Positives
The hotel is wonderful, all the staff are friendly, we were satisfied, we will come again, thank you sanatoriumsAnswer from Spa Hotel Thermal
Dear Mr. Mastel, Thank you for your kind feedback and the time you took to write this review. We are pleased to hear that your stay at the Thermal Hotel met your expectations and we look forward to welcoming you again. The Thermal Hotel Team
Positives
Beautiful place, city center, public transport nearby.Negatives
A huge minus is the renovation work. Sometimes, noise, strong smell of paint. At first we lived on the fourth floor, but when the repairmen started making noise near our door, we were moved to the fifth floor; the smell of paint reached us there too. I believe that this is an oversight of the staff - they could not have accommodated us on this floor in the first place!Positives
Everything was excellent, and I especially liked the attitude of the staff.Answer from Spa Hotel Thermal
Dear Mr. Onuliak, Thank you for your kind review and the time you have taken to write this review. We are pleased to hear that your stay at the Hotel Thermal met your expectations and we will be happy to welcome you again. Hotel Thermal Team
Negatives
The food is simply amazing, but the drinks are missing. The abundance of dishes can be reduced by one and wonderful cooks can prepare compote or jelly. But apparently the manager is very competent, he knows that a fly in the ointment can ruin a barrel of honey.Negatives
The planning of procedures is useless; there is no time to go to the springs. Parking costs are very high. And the rooms could have been cleaned better.Positives
Everything was at the highest level. Yana gives a wonderful massage, I know that for sure. Next time - only to her.Negatives
Reflex massage was not a reflex massage at all. She didn't do anything. Sergei does a classic massage, then he does it very hard, then everything hurts for another week and you wonder if your spine has been broken))Negatives
When ordering, I asked for a room with a balcony, I was told it costs 50 euros more. Upon arrival, I received a room without a balcony, the travel agent who came couldn’t do anything for me, but took the money for a room with a balconyPositives
Everyone helpful, friendlyNegatives
The specially booked foot massage was not carried out as described in the brochure and was too short. Nobody knew what to do with my complaint, I should go to the woman myself and complain to her and she won't come back until Friday, the massage was on Monday 😒Positives
Overall the hotel is good, the food is delicious and varied, the treatment is excellent, the medical staff are all friendly, nice people.Negatives
It was annoying that there were no curtains, there was no cleaning in the room, very bad, plus the bed was broken, the bars kept falling off.Positives
Possibility of using saunas and swimming pools.Negatives
Poor cleaning of the room (dust on the mirrors, tops of the bathtub and bidet, on the floor of the bathroom and toilet). Great scattering of procedures over time. After the bath, the 10-minute dry wrap specified in the procedure is not performed.Positives
Everything is fine! I advise everyone to visit!Negatives
Nothing negative.Positives
Overall good.Negatives
We booked from February 12 to February 26, but due to problems with air tickets, we checked in on February 13 and left on February 27. They did not provide a transfer from the airport, and when we asked to stay in our rooms for one day, they turned us away, saying that the rooms had already been booked. We asked for other rooms, but what they offered us was very expensive for us. They demanded 177 euros per night from us, they didn’t offer anything cheaper, although they could, as an exception, leave us for free. Regarding the food. We are Muslims , we don’t eat everything that others eat and this fact was not taken into account and we had to eat either fish or scrambled eggs. And also, the renovation in your Hotel provided some inconveniences, you could have made a commercial gesture and made a discount on the booking, like this business companies do. There are many disadvantages, but I won’t write about them all, and it won’t change anything. With respect, Mezhidov Ali.Positives
We find our stay in the hotel to be a very nice time. The location is still under renovation but never bothered us at all. Thanks to all the hotel staff for a good stay.Negatives
It's a shame that the sauna's outdoor area was overcrowded every day with day visitors and unfortunately we only used the small Finnish sauna in the indoor area. Suggestion: maybe you can regulate something, I mean, opening times for daily guest visits and hotel patients.Positives
Very nice, well organized hotel. Very friendly, courteous and competent staff in all departments. Rooms modernly furnished, top-class medical treatments and very good, varied food. It was our first but definitely not our last stay. Many thanks to the whole team.Answer from Spa Hotel Thermal
Sehr geehrter Herr Wüstner, wir bedanken uns bei Ihnen für Ihre Bewertung und dafür, dass Sie sich die Zeit genommen haben, diese Bewertung zu schreiben. Es freut uns, dass Ihr Aufenthalt im Hotel Thermal Ihren Erwartungen entsprochen hat und wir würden uns freuen, Sie bei einem Ihrer nächsten Besuche in Karlsbad wieder begrüßen zu dürfen. Hotel Thermal Team
Positives
everything is goodAnswer from Spa Hotel Thermal
Sehr geehrte Frau Strasser, wir bedanken uns für Ihre freundliche Bewertung und die Zeit, die Sie sich genommen haben, um diese Bewertung zu schreiben. Es freut uns zu hören, dass Ihr Aufenthalt im Hotel Thermal Ihren Erwartungen entsprach und wir würden uns freuen, Sie wieder bei uns begrüßen zu dürfen. Hotel Thermal Team