references
Positives
A very cozy, comfortable hotel, a luxurious restaurant, excellent cuisine, with live music performances, we will recommend this hotel to our relatives and we ourselves will want to stay here againNegatives
The coffee machine did not work, coffee was not availableAnswer from Spa-Hotel Ambiente
Добрый день, господин Соколовский, благодарим Вас за милые слова и приймите наше извинение за технический проблем с кофемашиной.
Positives
I really liked it. All the staff are very friendly. To the girls from the restaurant, special thanks. We'll be happy to come again.Negatives
Room cleaning.Positives
Good cuisine and service staff, good wellness area.Negatives
Bed linen was changed once for two weeks. The toilet and sink were only cleaned upon request.Positives
The hotel is centrally located in close proximity to the main healing spring, Sprudel. The affordable Libusina car park is also nearby. The food in the restaurant was good and varied. Everything was clean and well maintained. The staff was extremely helpful and very friendly. Knowledge of Russian is an advantage, but with Google Translation you can create a sufficient conversation. The management staff can speak German. I would have liked to have stayed longer than 2 weeks.Positives
Excellent food, good SPA. The work of the massage therapists is excellent. The girls work great in the restaurant, they are always attentive and good-natured. Everything in the restaurant is always clean, the menu is excellent, varied and very tasty.Negatives
A hotel for relaxation, but not for treatment. Treatment here is a big minus. I booked a hotel 2 months ago, and they put me and my child in another building, where there is no transition to another building and I had to walk across the street (to the pool, for treatments, or to eat). I had to beg for another room in the main building. I waited 2 days to see a doctor and had to go several times every day. The procedures are distributed by the head nurse. I really didn't like the quality of treatment.Answer from Spa-Hotel Ambiente
Добрый день, госпожа Пудрикова, мы рады, что Вам понравилася наша кухня и услуги работников ресторана. А что касается корпуса C, это также полноценная часть отела, как и корпус А и переход в нем есть, эту информацию всегда передаем гостям при check -ine. В лифте и также на 2. этаже, указаннa ифнормация о переходе из корпуса С в корпус А на дверях. По поводу врача, Вы приехали в пятницу вечером. На второй день получили процедуры а в воскресенье пришел врач. У Вас не пропала не одна процедура. Что касается качества процедур, к сожалению незнаю, что конкретно Вы имеете в виду. Но естественно можете нам написать на нашу электронную почту.
Positives
Good afternoon, we vacationed at the Karlovy Vary Ambient Hotel, which we were very pleased with, I would really like to mention the kitchen staff, they cooked delicious food, the girls were always very helpful. The hotel is also very well located, everything is within walking distance. Thank you all very muchNegatives
The procedures prescribed by the doctor were replaced by the head nurse at her request; it even happened that she counted one procedure as two.Positives
Pleasant atmosphere, proximity to springs, delicious beer, especially cut beer, Becherovka. In general, everything is fine.Negatives
There is no negativity.Positives
Very tasty food. Special thanks to the chefs for the evening of Ukrainian cuisine. Very tasty dumplings, borscht with pampushki, cabbage rolls, piroshki. The service staff in the restaurant greets guests in a friendly manner, always ready to help and fulfill any request. I would especially like to mention the always friendly and smiling Alla. Special thanks to Marina for the dinner she left for us after our trip to Prague.Negatives
On the first day, the appointment with the doctor was scheduled for all new arrivals at the same time, which led to confusion and crowding of people in the narrow corridor in front of the office. There was also confusion with the procedures all week. Firstly, several procedures prescribed by the doctor were not recorded in the slider, for example, instead of a hydromassage, a dry bath with carbon dioxide. Several guests had procedures scheduled for the same time, which led to crowding and long waits. The reason for it all was a woman named Yana, she was the one who was responsible for drawing up plans for the procedures. Attempts to discuss with her led to stress. The incompetence of one person ruined the overall experience. The cleanliness of the rooms leaves much to be desired. The shower room was not poorly cleaned, but the flooring was not vacuumed properly. Bed linen was not changed even once in a week. The pillows are very small and the mattresses have springs showing through.Negatives
Hello. Doctor from Ambiente wanted to send papers for health insurance companies. Please let me knowAnswer from Spa-Hotel Ambiente
Guten Tag, vielen Dank für die Nachricht. Alles ist vorbereitet, bitte melden Sie sich zu unserer E-mail: info@hotelambiente.cz. Danke im voraus.