references
Lidiya L.
06.02.2017
Positives
The Tchaikovsky sanatorium is located on a very beautiful Sadovaya street. Not far from the colonnades, but a little uphill. Snow just fell unexpectedly in winter, the sidewalk was poorly cleared and it was a little slippery. This does not apply to Tchaikovsky. The janitor tried. It was also slippery near the springs. The treatment was at a very good level, starting from the doctor and all the medical staff. The buffet food is worthy of 4 stars. Tasty and varied with excellent pastries and an abundance of Fruits. Many people in Karlovy Vary complain about the lack of tea for lunch and dinner.. Tchaikovsky has everything. A gift was given for a two-hour stay in the sauna - there are 3 of them -40,60 and 80 degrees, and a jacuzzi. We really liked it and repeated it one more time for a fee of 200 CZK for two, but with the addition of another couple.Negatives
And a little about the sad. We chose a sanatorium with a swimming pool. We wanted to get gymnastics in the pool and swim. take a steam bath in the sauna. The water is cool, you have a cold. The walls of the pool are not the freshest! There are no changing rooms in the pool! Saunas are not working! You could order them from 16:00 for a fee, then there was a swimming pool for those who ordered. We didn't take the risk anymore. The people at the reception were not very friendly. (except Veronica). They could have ignored the greeting. It was my friend’s birthday - it was ignored, which is very strange. In other sanatoriums it is welcomed and celebrated in some way.
Nadezhda P.
02.02.2017
Positives
Rest and treatment in the second half of January was enjoyed by a small number of people in the hotelNegatives
The first days there was cold water in the pool
Alla M.
24.01.2017
Positives
This is the third time we have vacationed in this hotel. We left in a good mood and full of energy, swam every day in the pool, which was open even on weekends and holidays. This time our 15-year-old grandson also vacationed with us, he surprisingly liked everything! There were no problems in organizing arrival and departure, the transfer did not disappoint. We'll try to come here again, thank you!
Федор И.
12.01.2017
Positives
the hotel is at an affordable price, I was pleased with the treatment and the attitude of the staff
Наталья Б.
10.01.2017
Negatives
There is not enough information about the procedures performed (I believe that just the names of the procedures and their number are not enough), about the benefits or healing properties of water by number (No. 6,9,11). We weren't invited to New Year's Eve!
Юрий Ф.
12.12.2016
Positives
I liked the medical facilities, the work of the staff and the food. although I was given a small room, it was quite enough for a comfortable stay
Светлана Н.
09.12.2016
Positives
Thank you very much for your accommodation (room with a bathroom), I indicated my request when ordering, because... vacationed with children. Responsive medical staff and at the reception. The food was fresh and the choice was good. Many thanks to the restaurant staff for the soups for my daughter (9 months old). A big wish for more fruit and coffee, the machine should always work, well, still 4 stars!!!!Negatives
The hotel is cleaned well, but we kindly ask you to replace the cleaning products with odorless products, the chemical smell lasts almost the whole day... Regarding the procedures... they write out very little, they want you to buy a lot more... I really didn’t like the massage therapist (young, fair-haired, unfortunately I didn’t remember the name, not only was the massage more like stroking and there was also a chocolate bar on the table with a hint... It’s not a pity to give a tip when it’s really worth it... My mother had another massage therapist, she was her I'm happy. A big wish is to replace the mattresses in the rooms!! They spoil your 4 stars!!!!!Answer from Spa Hotel Cajkovskij
Здравствуйте Светлана! Спасибо за отзыв. Мы учли Ваше замечание насчет замены чистящих средств. Насчет массажистки Вам необходимо было сразу обратиться на рецепцию. Что касается матрасов, то они у нас новые. С уважением, менеджер Spa hotel CAJKOVSKIJ & Palace Denisa Cermakova.
Иосиф П.
23.11.2016
Positives
We are very grateful for the work of all the staff and for the excellent food. Everything was very good, thank you very much for everything!Negatives
In 2015, they gave me “Card Number 0757” and said that next year there would be a 15% discount. This time we brought one more person with us, but there was no discount.
Галина С.
18.11.2016
Positives
convenient location of the hotel, attentive and friendly medical staff
Людмила В.
24.10.2016
Positives
I liked everything, only positive emotions! A little annoying was the fact that coffee in the restaurant was only available in the morning, and in the bar you could only drink coffee from 16:00.
Nadezhda P.
11.10.2016
Positives
I, a 68-year-old lady who has traveled a lot around Europe, was shocked by everything I saw in the sanatorium. Firstly, they literally put me on my feet. I did not expect such an effect from a two-week treatment. Secondly, the attitude of the staff, extremely friendly and patient, warmed my soul all two weeks: the doctor, the nurses, the service staff in the dining room, the receptionists on duty, and the women who cleaned the room - everyone expressed the kindest feelings. Location The sanatorium is wonderful: quiet, sweet Sadova in the very center of Karlovy Vary. It’s close to the springs, and the short walk was pleasant. The food was excellent, the dietary cuisine was excellent. Having arrived as a wreck and barely dragging myself up the 10 steps of the porch, I left as a normal person. And the gastritis seems to have gone away. Everywhere is clean. I am very grateful to the staff of the sanatorium for everything. Having chosen the place of treatment at random, without any recommendations, I was not mistaken. But there is no negativity. The depression passed, and I returned home, 10 years younger And more. Book your transfer through Sanatoriums. The drivers there are also nice, kind people. I would like to thank the drivers of both cars for the EXCELLENT service. I really liked the treatment at the Tchaikovsky sanatorium, but the introduction (arrival from the airport) and conclusion (departure) were worthy chords in an unforgettable trip to the Czech Republic.
Юрий Б.
18.09.2016
Positives
Benevolence and help. For example: to leave for Prague, I could not buy a bus ticket in the city terminal, the beautiful and sweet worker at the reception, from whom I asked to call a taxi to Prague, offered to find a bus ticket and found it at some agency. Crowns not saved. and the goodwill lifted my spirits and remained in my memory. Thank you.
Лариса К.
31.08.2016
Positives
I liked everything very much, excellent service, food, medical facilities. Very clean everywhere, friendly reception. I especially liked Natasha!!!!!Negatives
I have complaints about the doctor, unfortunately I don’t remember her name, everything is very formal, you can’t ask again and it’s difficult to correct any procedures, as there is only one appointment.
Татьяна С.
09.08.2016
Positives
I liked the location of the hotel. Not too far and not too close to the drinking galleries, which provides the opportunity to exercise after drinking water. The pleasant atmosphere of the “noble” interior of the resort part of the city, fresh clean air, many forest paths for walks are the best healing factors.Negatives
I chose a hotel room with windows facing the courtyard, but it was not indicated that the extractor hood would be constantly and noisily working under the window. The façade of the neighboring building was undergoing renovations. The territory was not fenced in anything; garbage fell onto the path along which vacationers walked in a stream. One day, a bucket fell almost at my feet from the height of the third floor, which workers were lifting on a rope onto scaffolding, and it fell off. I had no idea that safety precautions could be neglected this way. In general, I liked the treatment and vacation, but by the end of the first week, when I walked around all the sights and paths in the forest, it became unbearably boring. Why are there no concerts or performances at all? I’m sure that if Russian-language theaters came, it would be a full house.
Лвовская Л.
09.08.2016
Negatives
In the rooms in Tchaikovsky, whose windows face the courtyard, there is very noisy noise from the restaurant kitchen hood, which turns on at 5:30 in the morning, with short breaks, and turns off at 22:30. You should be warned about this. If I had known, I would never have I wouldn't order such a number.
Natalia T.
30.07.2016
Positives
good value for money. I recommend this wonderful budget option for recreation and treatment.Negatives
What is stated is missing free laboratory tests. A blood test will be taken from you only if the doctor deems it necessary and this will be for an additional fee. This is not included in the cost of treatment.
Natalia S.
27.04.2016
Positives
Friendly and helpful staff, I really liked my attending physician. Excellent and varied food. You can take a packed lunch for a missed dinner if you are taking an excursion. I really liked the gas injections. Mineral baths.Negatives
THERE IS NO SULFUR BATH, which is advertised here on the website, because of which I chose Tchaikovsky, even during my stay (03/31 to 04/14/2016) there was no physiotherapist, they said he quit, they haven’t hired a new one yet. The pool is cold, if no one has booked a sauna, it is simply icy and the room itself is not heated, I got a cold in my back. There was trash scattered in the room where the sauna and pool were, and I never saw any cleaning during the entire time I was there.Answer from Spa Hotel Cajkovskij
Здравствуйте Наталья! Благодарим Вас за оставленный отзыв о нашем отеле. У нас в перечне процедур действительно нет серной ванны. Поскольку отель размещает информацию на сайте sanatoriums.com и мы несем ответственность за ее достоверность, примите наши извинения за этот инцидент. Что касается прохладной воды в бассейне, то мы уже провели соответствующую разъяснительную работу с ответственным менеджером. С уважением, менеджер отеля Cajkovskij Denisa Cermakova
Луиза А.
11.03.2016
Negatives
The room was very dark, I didn’t want the basin to be in a well, it’s good that the manager moved to another excellent room, where I felt great. Thanks to them for this
Нина .
11.01.2016
Positives
everything is great, I really liked everyone without exception. I would like to note the wonderful work of the staff, the excellent quality of food and treatment.Negatives
No
Marina K.
10.01.2016
Positives
The period of stay at the Tchaikovsky SPA hotel is from 01/02 to 01/09/2016. With deep respect, I express my gratitude to all the students who organized my vacation. Thanks to the management for the quick response to my requests to the hotel to prepare documents for a visa. Special thanks to the representatives of Sanatoriums.com for clarification on all issues of interest related to treatment, accommodation, and transfer organization. From the moment of check-in to the moment of departure, everything was organized at the highest level. Check-in took place immediately, the patient's card was prepared, the doctor's appointment, and the provision of services according to the package (procedure 17) exceeded all expectations. The culture and quality of service in all departments of the sanatorium are at the highest level. Excellent medical facilities, SPA, warm water pool, well-equipped rooms. The room in which I lived was located near the elevator, but this did not interfere with rest and sleep.Negatives
The sound insulation from the next room is poor (in particular, when taking a shower in the next room in the early morning, the water rattles terribly on the shower wall)
Лариса П.
21.08.2015
Positives
Thank you so much for the treatment you received! To be honest, I drove with great caution, but my worries were in vain. Honey. The staff is sensitive, responsive and does everything to make you feel comfortable. Larisa Pokutnyaya
Iryna Z.
17.08.2015
Positives
Liked everything!!!! I am satisfied with the rest and treatment, food too. The nurses are kind and good, everyone is responsive! I will definitely come see them next year!
Marina S.
10.06.2015
Positives
I am very grateful to the creators of the site and the hotel staff. I recommend to everyone. Very attentive and friendly staff. Food, treatment and living conditions are good.Negatives
Wifi didn't work very well
Veras I.
04.06.2015
Positives
I liked the sanatorium. Everything about it is good: treatment, food, and accommodation. The number of procedures is optimal. The staff is mostly pleasant and friendly. I'd love to come back here next year.Negatives
Minor disadvantages would include the early time of some procedures and their busy schedule in the morning. Sometimes you need to try hard to have time for procedures, drink water, and have breakfast.
Viktoriia P.
21.04.2015
Positives
The place is good. Conveniently, it has access to two streets. Cleaning is normal. The food suited me, it was pleasant. that drinks (tea and juice) are also available for dinner.Negatives
The treatment in general is not bad, but the small rooms for the procedures are very uncomfortable. Baths are done behind a curtain; there is no place to get out of the bath and dry off. After mud compresses with a dirty back, you need to go to your room to wash, the nurse does not wipe your back. A number of procedures that are standardly performed in Karlovy Vary are paid (oxygen therapy and lymphatic drainage).
Наталья Ж.
02.04.2015
Positives
This is the fourth time we have stayed at this sanatorium. I really like everything, the service, the food, the atmosphere. Thank you.
Роальд .
29.01.2015
Positives
the quality of treatment is better than expected. It is advisable that the duration of each procedure be slightly increasedNegatives
The food is somewhat monotonous. There are practically no dietary dishes. The breakfast menu is monotonous and even meager.
Ella A.
24.01.2015
Positives
Very good hotel, comfortable, cozy. The treatment went well.
Zinaida C.
08.12.2014
Positives
In one word: YOU ARE SUPER!!! There will be an opportunity to stay with you too!!!Negatives
Negative!? only that there are few days unfortunately
Olga K.
29.11.2014