references
Vitali E.
01.11.2023
Positives
Nice staff, clean room.Negatives
Unfortunately there was no parking space available.
Victor G.
30.10.2023
Positives
The perfect hotel, the staff was always helpful and friendly. We would love to come back...
Irina K.
29.10.2023
Positives
Reception was friendly, but not Kalle. Only dark-haired woman was very nice. The food and treatment staff were very nice.Negatives
Heating in the room only works occasionally. It was cold in this weather. Even though I reported several times, nothing has changed. Sauna was booked and yet other people were allowed in during our time without consulting us.
Anna G.
29.10.2023
Positives
The best impressions from the sanatorium and staff. The staff is absolutely wonderful. He always helped, answered all questions, solved many problems.Negatives
This is not a minus, rather a wish. For breakfast and dinner, if you came later, some goodies were missing. It is advisable that there is enough of everything for the last visitors.
Sergej B.
28.10.2023
Negatives
It would be nice if the mattresses were harder, otherwise everything was very good
Oleksandr M.
28.10.2023
Positives
Thanks a lot 😊
Irina P.
27.10.2023
Positives
Kind and helpful staff. The food is good, there is not a lot of choice, but it is quite enough, deliciously prepared. The procedures are performed in accordance with the standards of resort treatment. The doctor’s appointment is a one-time appointment, I advise you to prepare for it in order to, together with the doctor, choose a plan of procedures that you would like to receive. The doctor's examination consists only of a conversation; no additional tests are carried out, except for measuring your blood pressure.Negatives
The single room has an uncomfortable, narrow bed and a bad mattress. I woke up not because I slept well, but because my back started to hurt. The cleaning of the room also leaves much to be desired, cobwebs on the chandelier and other nuances that do not need to be written about. Therefore, I often refused to clean. There wasn't much difference. The hotel needs renovation. Therefore, my summary is that as long as the hotel is in the same condition as it is now, I no longer consider it as a place to visit. This is my opinion and it may differ from the opinions of other hotel guests.
Raissa K.
27.10.2023
Positives
It was a short week just for tasting but we really enjoyed it. My husband and I are very satisfied with the hotel and staff. And especially with the location of the city. We will continue to recommend
Ludmila C.
25.10.2023
Positives
I rested at the Tchaikovsky sanatorium for the first time. I was satisfied. I really liked the food. Everything was always there and reported to the very end. The staff was friendly and attentive. The room was not large, but cozy. They cleaned wellNegatives
Very poor sound insulation. The plan of procedures does not take into account the trip to Prague. Although everyone spoke in advance. The procedure was not rescheduled. A very negative impression because of this.
Elena F.
25.10.2023
Positives
I am grateful to the reception staff for the great help they provided us in the situation in which we found ourselves. (War in Israel, cancellation of flights.) support, understanding, help in ordering new tickets! Thanks a lot! Excellent attitude of the medical staff. Fast, efficient work of kitchen workers and room cleaning workers.
Sergy S.
25.10.2023
Positives
A wonderful hotel, well-organized staff, responsive and sincere staff at the reception, kitchen, cleaning and medical procedures.
Svetlana F.
22.10.2023
Positives
Special thanks to the staff, everyone was super nice.Negatives
The selection of side dishes in the restaurant was not varied, there was often the same thing.
Asia K.
20.10.2023
Positives
Only recommended, very nice service, food very good but a matter of taste.
Valeri K.
16.10.2023
Negatives
The treatments are only 15 minutes instead of specified by the sanatorium. com 20 minutes
Viktor N.
15.10.2023
Positives
I liked everything, just as I did on my first visit to this sanatorium. A small negative in the “negatives”, but everything is fine and I will try to come here again. :-)Negatives
Upon arrival at the sanatorium, I was presented with the fact that they would be accommodated in the Čajkovskij Palace sanatorium. The description says that the sanatoriums are connected by a “passage” and therefore this caused negativity on my part, since I imagined that I would have to walk up this passage. This is not my first time in this sanatorium and I have stayed before in the sanatorium “Čajkovskij” itself, as I ordered it. It turned out that you don’t have to walk along the passages, and both sanatoriums are connected to each other not only by a passage, but also by an elevator, which makes everything much simpler. My wish would be a clearer description of the settlement (that you may have to live in the Čajkovskij Palace) and, naturally, a clearer explanation of how the sanatoriums are connected to each other.
Alexander P.
15.10.2023
Positives
Beautiful hotel, nice and helpful staff, excellent location, wonderful large room.Negatives
Poor food, poor assortment, no food provided, practically no fruit. During the mid-season period the room is cold. The room is poorly cleaned, after cleaning there is garbage left on the carpetAnswer from Spa Hotel Cajkovskij
Спасибо за отзыв, фрукты у нас каждый день на завтрак а еду не дополняют толлко в конце , когда уже все заканчивается.
Larisa .
12.10.2023
Positives
A very good sanatorium, on a quiet street. It's a five-minute walk to the 15th spring. Great staff and service. The rooms are spacious, comfortable beds. The bath is equipped with everything necessary.Negatives
There is no soundproofing at all, you can hear everything that happens in the next room, including in the toilet. The hotel cook needs to be fired, the food is not only not tasty, but also looks bad. If you come to the end of lunch or breakfast, there may be no food.
Julia N.
09.10.2023
Positives
This was our first visit to Karlovy Vary. Overall, we were satisfied. We especially liked the food. There was variety, there was always enough of everything. The food was very tasty. The staff was friendly and attentive. The room was cleaned well and quickly. We were also satisfied with the treatment. Thanks to all the staff hotel.Negatives
The only thing that left a negative impression was that the “free” trip to Prague had to sacrifice procedures (of course, no one warned about this). Although we talked about this in advance. In the end, we managed to reschedule, but with great difficulty. Our mattresses were already dented. It was very uncomfortable to sleep
Isolde L.
08.10.2023
Positives
Everything was very good, everyone was very friendly and helpful, both the staff and the house guests were very supportive. Since I needed a walker, Isolde also helped me bring food and drinks to the table. I would like to thank everyone again very much . Please pass this on too.
Natalia G.
06.10.2023
Positives
This is not the first time I have come to this hotel and I am very pleased, the procedures, food and all the staff are all at the highest level, thank you very much!!!Negatives
There are no cons.
Tatjana R.
04.10.2023
Positives
The location is good, everything is clean and tidyNegatives
The food is just terrible
Galina G.
02.10.2023
Positives
I am very pleased that I came to your sanatorium and I advise everyone to relax and receive treatment. Special thanks to Monica for her welcoming attitude.
Natalia K.
24.09.2023
Positives
I was in this sanatorium for the first time. Its location is good. I had 2 weeks, 18 procedures and 3 meals a day. Of course, there are not enough procedures and in my opinion 2 meals a day are enough, because lunch is nothing. If only for people, who love soups. The salad for lunch was 1-2 and tasteless. Breakfasts and dinners were always decent. The room is cozy, the bed linen is clean and of very good quality, but the pillows are something. Please replace them. After all, people are 90% In the morning they wake up either with a headache or with a twisted neck. I liked the procedures, the service was wonderful. Overall I was very satisfied. There is a suggestion - print in the form of a reminder everything about the sources and let them be in every room so that people consciously drink this water, rather than passing on your knowledge to others. Many thanks to your entire team.Negatives
Replace the pillows please
Mina S.
18.09.2023
Positives
Good afternoon, I Schulga Mina was on vacation at the Tchaikovsky sanatorium and was 100% satisfied with my vacation, I can say a big thank you to everyone who met me along the way
Walentina K.
16.09.2023
Positives
The room was clean. Very nice and friendly staff. I liked the food. The central location of the hotel is also important for me.Negatives
Nothing
Elvira S.
14.09.2023