references
Tetiana .
12.12.2022
Positives
Liked everything ; and the hotel, and the location, and the wonderful room, and the pleasant staff and delicious food. Thanks for the great time!!!Negatives
I was just unlucky. Of the 13 days of my stay, 4 days were repairs to the pool, and then another 3 days the water was heated.
Iryna Y.
11.12.2022
Positives
It was my first time staying in this sanatorium, I liked it, except for the little things. The location is good, in close proximity to both the central part of the city and walking routes through the forest area. The room was warm and cozy, cleanliness was maintained daily (cleaning service). I really liked the attitude of all the staff: politeness, attentiveness, responsiveness, friendliness. Thank you all so much for your welcome! The food was average, but the quality of the food was not bad.Negatives
The downside was the food, it was very modest, there was no choice. There were few dairy dishes, they didn’t give us cottage cheese, only in the last couple of days. Milk in a glass carafe was served cold, this is normal, but why it was also cold in a metal mug is not clear, there was no hot milk. Some salads were sour and spicy; there was a feeling that with the addition of vinegar, it had a very unpleasant taste. And one more thing, if you arrive not at 18.00, but at 18.15, you will find out that there was fish for dinner, but you no longer got it))). The downside is organizing lunch. Breakfast ends at 10.00, and lunch from 12 to 13. It would be logical from 13 to 14. The downside is the organization of issuing procedures. The first time I encountered work starting at 7 am. Many complained that they came to relax, to get some sleep, but they had to get up at 6-6.30 and have bags under their eyes from lack of sleep and headaches from disrupted sleep patterns.
Julia S.
08.12.2022
Negatives
The food is the same every day, no fruit, very few vegetables. Very bad at eating, and whoever doesn't eat meat has nothing to eat. There is no food for vegetarians. No porridge.Answer from Spa Hotel Cajkovskij
Es tut mir leid, dass Ihnen das Essen nicht gefallen hat, Obst gibt´s jeden Tag zum Frühstück und auch Gemüse, zum Abendessen jeden Tag verschiedene Gemüsesalate. Wenn jemand kein Fleisch isst und kann mann nicht auswählen sag nur im Restaurant und bestimmt kommen wir entgegen. Hoffentlich beim nächsten Besuch werden Sie schon zufrieden sein.
Juri S.
04.12.2022
Positives
Everyone is happy. I want to visit you again next year. Thank you.
Alexander D.
03.12.2022
Positives
Everything was fine.Negatives
No coffee after lunch.
Dmitry K.
28.11.2022
Positives
The warm attitude of all the staff of the sanatorium: Monica and Marina at the reception, the doctor in the medical department, Petra (baths), Michaela (injections), Marika (massage), all the restaurant employees and cleaning service. There was a complete feeling of comfort of staying in a family (meaning business model) hotel. Attentive attitude of every employee. The benefits of the low holiday season were felt everywhere.Negatives
Before the trip, there were concerns about nutrition. But they were not confirmed at all. The food was tasty and of high quality.
Nelia G.
27.11.2022
Positives
Very positive staff. Pleasant service, the girls at the reception will explain everything and give advice, cleanliness of the rooms, cleaning and change of towels every day. I really liked it
Lyudmila V.
21.11.2022
Positives
Thanks to Petra for her competence, attention, and responsiveness.
Viktor N.
11.11.2022
Positives
Only positive !!!Negatives
I didn’t notice any negativity... :-) !
Marina K.
07.11.2022
Positives
Convenient accommodation.Negatives
When, on the third day of my stay in the sanatorium, I fell down with a temperature of 39.5, instead of calling a doctor to my room (as happened once during a vacation in Spain ten years ago), it was suggested that I take a taxi and go somewhere to the hospital ... In a similar situation in the aforementioned Spain, an on-call doctor made a preliminary diagnosis, called an ambulance, and the hospital was already busy with tests, treatment and communication with the insurance company. I believe that, remembering the recent epidemic, the sanatorium staff could have taken care of isolating the patient and the person in contact with him, but nothing was done.
Sven D.
30.10.2022
Positives
The staff is very nice and friendly. The location of the hotel is very convenient. The food is delicious and varied. We didn’t find anything negative for ourselves.
Alla K.
30.10.2022
Positives
I rested in the sanatorium from 10/09/22 to 10/18/22. Everything is great! I booked a room overlooking the courtyard, and they put me in a luxurious room overlooking Sadovaya! The food is decent, considering that this is a sanatorium and not a “glamorous hotel.” The treatment is at a very good level. Nurses Michaela and Petra are professionals in their field! Thanks to them! There are no complaints about the cleaning either. The location of the hotel is just super! Also, I want to thank the staff of "sanatoriums.com". Everything is clear and competent.Negatives
- The pool is very cold! - Galina at the reception is always dissatisfied with something! Any question irritates her.
Mykhailo P.
27.10.2022
Positives
Sauna, swimming pool, treatments!!!Negatives
Upon arrival at the reception, Ganna greets you unfriendly and rudely!!! The answer to questions about excursions is that I don’t know anything!!
Dmitry G.
21.10.2022
Positives
Wonderful staff at the reception, everyone is very friendly and always ready to answer questions and advise where and what to eat. Everyone speaks Russian, which is very important. The nurses are a match for them and know their job well. Our room was very spacious and clean. Nice and smiling maids. In short, the staff is wonderful.Negatives
I didn’t particularly like the food - there were a lot of monotonous meat dishes, and not properly prepared. But excellent salads from the freshest vegetables. However, as far as food is concerned, you know the taste and color... I wasn’t starving))
Inna V.
16.10.2022
Negatives
Unfortunately the food is not suitable for allergy sufferers. The chef doesn't know what's in the sousse. So if you have a lot of unpleasantness, it's better to choose another hotel.
Larysa T.
16.10.2022
Positives
Everything is very good!!!Negatives
It is necessary to organize a public transfer to Germany, since mainly people from Germany vacation. Personal transfer prices go through the roof.
Olha R.
10.10.2022
Positives
We rested at the very beginning of October. The accommodation was wonderful. We booked a room with a view of the courtyard. We were placed in a nice room with a view of Karlovy Vary. The staff was friendly. The service was pleasant. The room was warm. They cleaned it often. Perhaps we will go there again.Negatives
There are few minuses. I would add a kettle to the rooms. There were glasses, but there was no kettle. The doctor’s appointment is quite superficial. Of course, it’s bad that the procedures do not take place on weekends, but this is the case everywhere. The food is not varied enough, but you definitely won’t go hungry will you stay
Olga M.
09.10.2022
Positives
Honey. The staff is very good, all polite and experienced. The maids and restaurant staff are also good.Negatives
We arrived and immediately had a problem finding parking for the car. Although I called the hotel in advance and they told me that this was not a problem. The room had not seen a thorough cleaning for a very long time; all the lamps had cobwebs, cobwebs in the corners, the bedside lamps were dusty, the minibar did not work. I immediately told the receptionist they promised to help, the next day I told the maid she promised to send a technician. In general, no one came, the minibar was moldy. And we had to store some food on the windowsill outside the window because we took a vacation without lunch so that we could walk freely. And if we wanted to have a little snack, we need to store food somewhere. The sauna is something terrible, it turned out you need to choose which wet or dry you want and only for an hour. The first time we ordered a dry sauna, we left and it was cold. Then Misha from the receptionist apologized and the next day at 22:00 he gave us a dry sauna. We moved to 22:00 and there were still people sitting there asking why they would set a time then? You can always visit the pool, but if this room is not heated, then you can simply get sick. We visited the pool only twice. 15 minutes each because the room is very cold. Everything I described is available in photos.
Vladimir S.
08.10.2022
Positives
The only plus in this hotel is the treatment, the women were friendly. Sun. I couldn’t find any more pluses there.Negatives
After staying for three weeks at the Tchaikovsky sanatorium, I was convinced that I would no longer take hotels with dogs. The first two weeks were fine, but on the third week they moved people with a dog into the next room. The dog barked for about an hour. I went downstairs to the administration. I say there are people with a dog and she barks all the time. If she barks at night, then I don’t know what to do. And Galina tells me. If she bothers you, then come to Monica’s to sleep in them. Well, I understood this as a joke, but they they heard me. Literally on Wednesday at 6.30 am the dog started barking. I went downstairs again to the administrators. To which Galina answers me. What can I do? I say I don’t know what you can do. You moved from here and you must take action accept. I paid money for a vacation and not for the stress that the dog is doing. Then the manager says the manager will come and talk to him. And several families from the floor went to the manager. We told her everything. In response, she didn’t tell us anything, but the next day the dog barked again. And a lot of people were indignant about the food. Not only was it cooked tasteless, they were also shaking during distribution so that an extra piece wouldn’t fall and there was no choice. One could say there was practically no fruit. It was clear that they were saving in order to drag me home. This was the first time I encountered this. This hotel is attractive for its price, but I won’t go there again.
Bert T.
05.10.2022
Positives
Wonderful sanatorium! Excellent location, very clean and comfortable, large rooms, bathrobes, slippers in the room, you can easily go to procedures in a bathrobe. Very tasty, varied food. There is a swimming pool and sauna, you need to book in advance. Very friendly staff. I recommend this resort! The price-quality ratio was pleasantly surprising.
Elvira K.
04.10.2022
Positives
We stayed at the hotel for 4 days. As for the procedures, we can certainly improve them. We had 4 of them and I can’t speak for them all. The room was excellent, clean and with a balcony. Towels, soap, bathrobes were all provided. Special thanks to the cook, the food was excellent. Both breakfast and dinner. Most of the staff were polite, they tried to help with questions. 2 Saunas are available upon request only.Negatives
Unfortunately, having ordered parking near the hotel and received confirmation. We were brought in for one day. The rest of the time we had to leave the car in the city parking lot.
Yulia T.
29.09.2022
Positives
Wonderful sanatorium! Wonderful staff! Everything was amazing!
Monika R.
25.09.2022
Positives
The great applications cannot be topped! The specialist staff is very caring and competent! I felt very comfortable with everyone!Negatives
I think something needs to be done about the food. Breakfast is i. O. But at dinner the meat, potatoes, rice or pasta were distributed with a ladle on the plate. For example, four pieces of goulash were put on the plate. I was out for 4 hours in the afternoon and had quite an appetite. You can't get through the night counting out the side dishes! You would also have to season more, e.g. B. with herbs, salt and pepper. There was no dressing for the fresh salad, and everything on the bottles above the salad was only in Czech. German was missing! Nevertheless, I was satisfied. A beautiful house!
Vadim O.
25.09.2022
Positives
I am very satisfied. The food is excellent. The terms are considered - never any queues. The treatments are excellent. Friendly staff, delicious food. All staff are very attentive and friendly.
Tatjana L.
25.09.2022
Positives
We stayed at the Tchaikovsky Hotel for the second time and we were very satisfied! The location is convenient, the views are fantastic, all the staff are very friendly, the food is very good, homemade, the rooms are comfortable, linen and towels are clean, nice that there are bathrobes and slippers. Thank you so much to all the staff!
Ziva B.
24.09.2022
Positives
Thanks to Galina for reception. Very friendly, always tried to help with everything and communicate simply. The treatment is also normal, good staff and everything is on time. Nice swimming pool and saunas, once a week free.Negatives
Cleaning - they came very early every day, although I repeatedly asked to do it later, the ladies were very unpleasant and angry. We had 2 meals a day. To say bad things is putting it mildly! There is no variety at all, floating salads, and very little food, if you come later, you don’t have to come at all. All the food looked unmarketable; we didn’t want to go at all, which is basically what we did... this is not our first time in KV, so there is something to compare with. It has never happened before that we didn’t eat at a hotel. For dinner there is always only one thing, I mean meat, there was no fish for 2 weeks... for tea in the evening there was very rarely one type of pastry that was left over from the morning! There were no fruits or vegetables. In short, it was very, very noticeable that they were saving... it was unpleasant and of course no one was going to return there again.
Marina K.
21.09.2022
Positives
Many thanks to the staff of the sanatorium. These are not just customer-oriented employees, but very sensitive and responsive people. It felt like you were visiting friends. The welcome was so warm.
Tanja Z.
19.09.2022