references
Elena Valovaia
30.10.2017
Positives
The sanatorium has a wonderful location, friendly staff, food is beyond praise (tasty, varied), treatment is in accordance with my condition (all procedures are strictly on schedule, no queues), the opportunity to visit the water park was also very pleasing. The room is clean, daily cleaning and replacement of towels. I really liked everything!Negatives
A kettle in the room would be nice, it’s a little cool in the gallery when moving from the residential building to the medical one (the radiators were cool despite the end of October! Maybe the heating season has not yet arrived in Lithuania?). I took a universal treatment program (that is, for 15 days of stay with the day of arrival and departure, 75 procedures were prescribed) - according to the schedule, on some days there were 6-7 procedures - a little tiring, sometimes they ended at 15-16 hours, but for me I would like to walk around the city and its surroundings more! I think 3-4 procedures per day would be optimal.
людмила кучерова
29.10.2017
Positives
Very good sanatorium. Service at the highest level. Food is good. The staff is very attentive.Negatives
In the mini-suite the TV is very small, like a tablet, you can’t see anything. New people move in for the weekend. Noise, din, drinking and you can’t breathe from the smoking. There is no internet in the room, you had to go out into the corridor
ELENA ZUBKOVA
13.10.2017
Positives
Good, effective treatment, good location - everything is close and accessible. wonderful air, helpful staff.Negatives
There is construction opposite, but this is a temporary phenomenon. The pump room with mineral water in the building was not working for several days, and there is no warm mineral water outside. In this case, the purpose was to take warm water.
Yana Polyakov
13.10.2017
Positives
The rooms are clean, cleaned every day. Towels are changed. The staff is polite and helps solve problems. The food is fresh and varied. The procedures are at a good level. Everything is on time. The hotel is located in a good central location.Negatives
1. It is necessary to install water coolers in the hospital. 2. Provide towels during procedures and do not take them out of the rooms. 3. During procedures, use new (disposable) sheets rather than using the same one. 4. Solve the issue with the elevator. I worked alone for the entire hotel, which can accommodate 4 people, and I had to wait for a long time
rima mishne
13.10.2017
Positives
Nice boarding house. located in the very center of the city, close to everything. quick placement . They asked to change the room - practically no problem, the room itself is quite large. There is a refrigerator. A kettle - cups - tea is not provided, but they asked and they brought it. Only a kettle. The food is okay. You can always find something to eat. The treatment is very good (there is something to compare with) the staff is attentive.Negatives
Tips: install water near the treatment rooms - you will be thirsty. In treatment rooms, provide towels rather than requiring them to be brought from the room. There is no shampoo, conditioner or soap in the shower, but this is not critical. Just had to report it on the website. In general, the holiday was successful. Thank you
Татьяна Насирова
10.10.2017
Positives
Walks in the forest, next to the lake, visiting the water park. Amazing. I liked everything.Negatives
There was no negativity.Answer from Spa Hotel Lietuva - complex Grand SPA Lietuva
Уважаемая Татьяна Насирова, Благодарим Вас, что посетили комплекс "Grand SPA Lietuva" и оставили отзыв. Мы рады, что Вы были нашим гостем, и надеемся, что Вы отдохнули, восстановили силы и уехали с хорошим настроением – это и есть самая лучшая оценка наших усилий. С наилучшими пожеланиями, Вероника Эрхард, Менеджер по работе с VIP клиентами
ТАМАРА КОВКИНА
07.10.2017
Positives
Very good cuisine.Negatives
Poor performance of the cryochamber - queue and loss of time
ASKAR TUSZHANOV
06.10.2017
Positives
The location of the sanatorium, the quality of treatment and food and the work of the medical staff are excellentNegatives
Very weak internet
Елена Шерешева
04.10.2017
Positives
We were on holiday in Lithuania for the first time. We really liked everything. Meeting, check-in, comfort throughout. Good procedures. A wonderful water park with a huge number of baths. All the staff are very friendly and polite. Everyone speaks and understands Russian everywhere. The buffet is ordinary. If you want something more luxurious, then our restaurant is at your service. I really liked the city with parks, lakes, bicycles. I really want to come back again and again...Answer from Spa Hotel Lietuva - complex Grand SPA Lietuva
Уважаемая Елена Шерешева, Спасибо, что поделились своими впечатлениями после отдыха в "Grand SPA Lietuva" и оставили отзыв. Мы рады, что Вы остались довольны качеством услуг, которые мы предоставляем. С нетерпением будем ждать новых встреч! С уважением, Вероника Эрхард, менеджер по работе с VIP клиентами.
Светлана Новикова
02.10.2017
Positives
My husband and I vacationed at the Lietuva Sanatorium, Grand SPA Lietuva complex from 09/17/2017-09/27/2017. Mini-lux room. This is the fifth time we have visited this resort. Previously, we lived in a standard room in Lietuva*** and in a mini-suite at the Druskininkai Hotel ****. As a result, we settled on the Lietuva*** mini-suite. This turned out to be optimal for us. The room is spacious and has everything you need. At our request, the maids provided us with additional pillows, a blanket and a kettle completely free of charge. We always use a universal program. The quality of the procedures is good, the medical staff is friendly and attentive. This time, the vertical baths in the mineral water pool were especially memorable.Negatives
The food is a little monotonous, but you won't leave hungry. Everything is delicious. Very small TV in the room. Chandeliers and table lamps are already in need of updating.Answer from Spa Hotel Lietuva - complex Grand SPA Lietuva
Уважаемая Светлана Новикова, Большое спасибо, что вновь посетили комплекс "Grand SPA Lietuva" и оставили отзыв. Мы рады, что смогли оправдать Ваши ожидания. Также благодарим за все Ваши высказанные пожелания и комментарии. Что касается маленьких телевизоров, действительно проблема имеет место быть, мы над этим работаем и постепенно меняем телевизоры на новые. В дальнейшем наши планы обновить не только настольные лампы и люстры, но и всю гостиницу "Lietuva". Ждём новых встреч! С наилучшими пожеланиями, Вероника Эрхард, менеджер по работе с VIP клиентами.
Игорь Симановский
26.09.2017
Positives
Everything is fineNegatives
Internet does not work well in the room
КОНСТАНТИН ЛАВЦЕВИЧ
24.09.2017
Positives
Very tasty cuisine, good attitude of the staff towards vacationers.Negatives
The reception of doctors in the sanatorium is poorly organized. You have to wait for a very long time at the reception room. And the procedure in the cryosauna is stupid. Everyone comes for the same time and sits in a waiting line for a long time, which is not acceptable.
Татьяна Чепракова
20.09.2017
Positives
We rested and were treated for 13 days at the Grand Spa Lithuania. We arrived on Sunday, check-in took 5 minutes. The next day we went to the doctor, naturally Sunday fell out of the treatment program as the day of departure.. The room is comfortable, but without a balcony. The window opens to the width of the palm , I think it would be hot in the summer. The procedures are scheduled throughout the day, if you want to reschedule the procedures, you will have to pay 2 euros. Dirt per person is given in a bucket, which is applied where the doctor prescribed it, while height and weight are not taken into account, the bucket is that. The food suited us - there was enough meat and vegetable dishes. There is a Water Park where you can swim and steam, and there is also a small bar right in the sauna area. The staff is diligent and conscientious, everyone understands Russian. The hotel left a good impression.Negatives
The hotel is more focused on Spa and Wellness than on medical procedures, so it seemed to us. Last year we went to “Egla,” where we actually received treatment, but here we rested and relaxed more. For us, the prices were a bit high and we paid an additional 200 euros for procedures. We are fans of Egle, and next year we will go there, both cheaper and better. Although the Grand Spa Lithuania is also not bad. Some people need Relaxation and additional treatment, while others need treatment, and it doesn’t matter how the sanatorium is located and how many saunas it has.
Ирина Волошина
20.09.2017
Positives
I advise everyone!!! Not a single negative!!! I am visiting for the second time and plan to continue next year.
Clemens Boos
19.09.2017
Positives
For those who want to improve their health, I recommend the Sanatorium, the Grand SPA Lietuva complex, we visited for the first time, we were left with a very, very good impression surname Boos
Kanan Allahverdiyev
26.08.2017
Positives
I really liked the location of the resort. Near the river, lakes, parks. Wonderful inner park of the sanatorium. Great water park. The staff is friendly, the treatment is high quality. Room cleaning is quite good. The food in the restaurant is delicious.Negatives
Lack of variety of dishes in the restaurant. As for treatment, gymnastics in the hall using various devices is desirable. The water in the mineral pool is too hot, which is not suitable for everyone.
Дина Коломинская
21.08.2017
Positives
The first time we vacationed in a sanatorium. I really liked everything. We hope to come next year.
Valentina Naumtseva
21.08.2017
Positives
Excellent location in the center of the resort Thoughtful room design and equipment Friendly and helpful staffNegatives
Somewhat monotonous food
Елена Пунтус
17.08.2017
Positives
Very polite and friendly staff. The chefs prepare excellent dishes. Thank you.Negatives
When I went to see the doctor, I brought a statement from the doctor with tests and a diagnosis of my disease. The doctor suggested procedures that were contraindicated for me. She didn’t say anything about mineral water.
Михаил Фирман
07.08.2017
Positives
Cozy, pleasant hotel to stay. Caring, friendly, hardworking staff. A wide variety of treatment procedures are carried out with high quality. The food is high quality, tasty and plentiful. A water park in the hotel, with a swimming pool, baths, etc. Pleasant, cute, very clean and green city. My wife and I are very pleased with our vacation and treatment.Negatives
These are not disadvantages, just suggestions for improving service: - it would be good to distribute the schedules for procedures so that they do not stretch over the whole day, so that there is more free time. For example, all procedures before lunch, or all procedures after lunch; - it would be nice to include one or two introductory excursions around Druskininkai and its immediate surroundings in the package of services, and coordinate their time with the schedules of procedures; - it would be nice to organize some cultural events at the hotel (concerts, lectures, film shows, etc.), at least once a week; - it would be nice to diversify the food (especially breakfasts) and make it a little more dietary (Lithuanian food is very tasty, but very high in calories!); - since currently a significant part of the clients are Russian-speaking, it would be nice for some hotel employees to have a better command of the Russian language.
Rita Izjumskaja
30.07.2017
Positives
The excellent location of the sanatorium, almost the city center, well-groomed territory, all buildings are connected by passages, friendly staff, the rooms are clean, as they are cleaned every day (towels are also changed every day), a good water complex and a modern gym. A large selection of procedures, you can choose a program to suit every taste, taking into account the doctor’s recommendations. A wonderful resort town with parks and squares, lakes and museums.Negatives
The food in the sanatorium was quite monotonous and simple, there was very little fruit, there were no berries at all, although it was the season for cherries, gooseberries, currants, and raspberries. To my regret, the city only has one small beach on the lake. There is a paid beach on the river, but I didn’t like swimming there.
Svetlana Skripnikova
27.07.2017
Positives
A pleasant place to relax. Beautiful nature, excellent climatic features of this place. Friendly staff.Negatives
I consider it advisable for vacationers in a sanatorium to organize meals in accordance with their disease profile and daily kcal consumption.
Michael Dachnevsky
18.07.2017
Positives
This is a great place for recreation and active recreation. Cleanest air and magnificent nature. Very friendly and professional attitude of the staff of the hotel, health center, water park and all Druskininkai residents in general. Highly recommend.
Наталия Иванова
04.07.2017
Positives
I want to say that I have already been to the Grand Spa Lietuva sanatorium 4 times and every time I am eager to go there again and again. The people are wonderful, the food is 110% perfect, the accommodation is super!!! I can’t say anything other than the delight of visiting the sanatorium. There is nothing to complain about. My deepest bow to all the staff of the sanatorium and managers - they already recognize me by sight during all procedures! They ask how things are and what else I would like. I absolutely love this resort!!!!
Antonina kAMKAR
03.07.2017
Negatives
1. The staff does not speak English. 2. Very unfriendly employees in the medicinal bath department. 3. One shift of restaurant employees places carts for collecting dirty dishes in the center of the room and throws cutlery and dishes with an incredible crash. Almost a competition to see who is louder. We flinched every time, as this happened behind our backs. In response to our remark, they told us: “If you don’t like it, change seats.” But audibility is good everywhere. This is not only disrespect for guests, but also unprofessionalism. Because a restaurant should not only have good food, but also a pleasant atmosphere. The other shift of restaurant staff were just super friendly and wonderful. It's good that they alternated.
Valery Kargin
30.06.2017