references
Гузель Шигапова
20.04.2019
Positives
I like everything and am satisfied. We have been going to this hotel for 4 years in a row. Previously, bookings were made through the hotel, but your website gave a more interesting price.Negatives
Treatment and mood depend on the staff, that is, on who you go to.
ELVIRA SYCHEVA
15.04.2019
Positives
This is not the first time I have had a rest in this sanatorium, I liked everything especially the massage therapist Mr. Josef and the gas injection nurse Sylvia.Negatives
The food in the hotel restaurant has become much worse, there is almost no dietary food at all, almost no fruit (I didn’t have time all the time). I would like more variety.
ALEXANDER STEPANOV
07.04.2019
Positives
Everything is fine. The staff, the nature, everything is amazing.Negatives
I would like more variety in food
Татьяна Амойлова
26.03.2019
Positives
The medical staff is the same as before, above all praise! The treatment is excellent. Doctor Eva did a great job with the appointment, more than a week’s workload! Thank you .Negatives
The food has deteriorated greatly, there is no variety, overcooked and simple, the cook’s cooking is not very tasty. The rest is no complaints. The waiters are impeccable!Answer from Spa Hotel Centralni Lazne
Уважаемая госпожа Амойлова, Благодарим Вас за позитивный отзыв на медперсонал и лечение. Ваши замечания и предложения относительно питания мы передадим ответственному за данный отдел работнику. Работники отеля будут рады вас видеть вновь в нашем или другом из отелей нашей компании, желаем Вам крепкого здоровья. С уважением Regina Haslerová Guest Relations Manager
Alexander Lomatow
03.03.2019
Positives
Everything was simply excellent, especially the masseuse, Ms. Cecilova.Negatives
Small discrepancies did not spoil the overall picture of the stay.
Galina Lomatow
03.03.2019
Positives
The food was very tasty. The entire hotel complex is excellently connected. There is a wide range of leisure activities on offer. There is a huge range of health treatments available. Requests were responded to very quickly and friendly. The cleaning staff is very friendly and accommodating.
IRAIDA MANTUKHOVA
25.02.2019
Positives
Friendliness of the staff, attentiveness, responsiveness.Negatives
It’s too bad that the front entrance to the hotel is not cleaned and cleared of snow and ice. And also, a path that leads to the pump room. In general, the disrepair of the town was shocking. Perhaps the weather had an impact.
Римма Скляренко
24.02.2019
Positives
Good organization of treatment, friendly staff. Conscientious work of the maids.
Nina Dederer
24.02.2019
Positives
We stayed in the hotel for 1 week and were very satisfied with the staff, treatment, food and service. Happy to come again. Bernarda
людмила шмелькова
19.02.2019
Positives
I was treated very well and rested. I saw real winter, which I was deprived of while living in Israel for many years. I'm going to visit you again in the summer...Negatives
no cons.
Eva Gerdt
13.02.2019
Positives
Beautiful interior, wonderful pools, very varied food, as a vegetarian, I always had something to choose from. I was very pleased with the abundance of fruit, despite the fact that my mother and I were there in mid-FebruaryNegatives
I wish the pool was open longer
Олег Соломон
12.02.2019
Positives
Everything is very good. We felt at home.Negatives
Few drinks at lunchtime and in the evening. Tea, juices, but they said all inclusive. The massage was stroked and that’s all, if they wrote general it should be good. Otherwise excellent.
Софья Софронова
12.02.2019
Positives
We have come here for the 4th time.Negatives
Cleaning and changing linen. Maybe in the future we can agree to change the linen more often
Gerhard Prof. Stickel
11.02.2019
Positives
The treating nurses and medical-technical staff were consistently very competent and friendly, but (see below)Negatives
Some were competent but remarkably unfriendly.
Anatolii Lobko
07.02.2019
Positives
Musical programms.Negatives
The restaurant has few vegetables and fruits for breakfast and dinner. The room has a Kitchen, but there is no kitchen knife, dishwashing chemicals, glasses, napkins, corkscrew, glasses. The freezer is icy.
Lidia Kharina
28.01.2019
Positives
Quiet, you can sleep with the window open, few people.
Galina Goldsshtein
23.01.2019
Positives
Wonderful staff.Negatives
The food is not very good.
Осокина Юлия
21.01.2019
Positives
I really liked the resort and sanatorium. The sanatorium is conveniently located, excellent staff, nice room. I liked the procedures and the attitude of the medical staff.Negatives
Did not notice
ELENA MURZINA
09.01.2019
Positives
well-organized transfer, attentive staff of the sanatorium "Central Lazne", comfortable accommodation, good cultural programNegatives
The room was located under the restaurant - somewhat noisy in the morning.
Natalia Komonova
09.01.2019
Positives
Everything was fine, I hope that I can visit you again.
Галина Поддубная
27.12.2018
Negatives
Unfortunately, dry baths caused severe allergies in me and my wife. We had to cancel them. I also think that if I am late for the procedure and I still have a few days ahead, they should give it to me.
Татьяна Ларичева
26.12.2018
Positives
It was my first time at a sanatorium in the Czech Republic and I was very pleased. I was satisfied with everything - the treatment, the food, the accommodation, the work of the staff, and the location!
Nadezhda Driamina
21.12.2018
Positives
Excellent location, cozy rooms, cleanliness, friendly waiters and medical staffNegatives
Unfriendly employees at the reception and with massage therapists are a problem, in particular Anna - not only does she do a bad massage, she also talks rudely to patients, this has no place in this kind of establishment.
Thomas Ludwig
19.12.2018
Positives
Staff is very attentive. Cleanliness was excellent. Now around Christmas time the hotel was beautifully decorated. Requests for changes at the SPA reception were carried out quickly and unbureaucratically. Great praise !Negatives
Quality of the beds was way too hard. The way to the swimming pool in Novo Lazne was very long. Language skills in the therapy area still need improvement in some areas (German/English).
Irina Smyrnof
18.12.2018
Positives
- Value for money - Friendliness of the staffNegatives
- Not always convenient schedule of procedures - Lack of intermediate and final examination by a doctor
Elena Samoylenko
16.12.2018
Positives
I have never seen such mineral baths in any sanatorium. The procedure itself is great. The hotel management, the head doctor and the head nurse - special thanks to them. They make this resort truly friendly and comfortable.Negatives
Insufficient quality of room cleaning. Dust is not wiped off the furniture at all. Linen is changed not twice a week, but on the fourth day. It turns out that my underwear is changed the day before departure, which is simply stupid. I would like the canteen to have information about the calorie content of dishes, the ability to weigh them, and information about the composition of dishes is simply necessary for people suffering from food allergies. Separately highlight lactose-free and gluten-free dishes with special symbols. Well, this is already being done in many advanced places, which helps people maintain a diet and monitor their weight.Answer from Spa Hotel Centralni Lazne
Уважаемая Elena Samoylenko, спасибо за Ваш отзыв. Мы стараемся решать все вопросы, которые волнуют наших клиентов в период их проживания в отеле. Но к нам никто не обращался с вопросами уборки или смены белья. Мы меняем постельное белье каждый 4-й день, полагаю, горничные никогда не позволят не менять их только потому, что это будет только на один день. В ресторане мы подаем завтрак, обед и ужин в форме шведского стола. Над буфетом размещен список аллергенов с информацией, которую наши гости просят связаться с персоналом для получения более подробной информации. Наши рецепты включают все аллергены и могут быть предоставлены гостям по запросу. Обычно мы не записываем калории в еду - это не всегда возможно в стиле шведского стола, где каждый может взять столько, сколько пожелает. Но мы очень способны подсчитывать калории, если есть спрос со стороны гостя. Один из наших менеджеров F & B присутствует на всех обедах, и с ним можно связаться в любое время. В случае, если гости нуждаются в специализированных диетах, мы будем рады помочь. Для этого следует связаться с врачом, который опишет один из типов обычной диеты, или может быть организована консультация специализированного диетолога. Надеемся еще увидеть Вас в нашем отеле. С уважением.
Luidmila Balashova
16.12.2018
Positives
Excellent location, opportunity to use swimming pools both in Novi Lazne and in Zvezda.Negatives
Irregular change of bed linen, as well as not always clean bathroom after cleaning. The quality of the procedures is noticeably lower in quality compared to the procedures in Nove Lazne.
Jourakhan Tashmatov
15.12.2018