references
Positives
Hello, dear employees of sanatoriums.com! I stayed at the hotel from April 16-29 with my friend. I would immediately like to note the magnificently decorated hotel, in the style of a castle. I live in Switzerland, which is why I probably wanted to look at the “chateau” in the Czech Republic... thank you for your informal approach to my work, superbly designed videos on all hotels, helping tourists choose the right hotel!!! As can already be seen from the ratings, everything was excellent, great and very good, caring, friendly employees of the entire hotel and the medical department, and especially, I would like to thank the girls: Lyuba and Lida from the restaurant, Marina, who cleaned the room, Iveta at the reception. The location of the hotel is excellent, There is a pine forest all around, beauty. On Wednesdays and on weekends - pleasant music in the bar. Lots of impressions and positive memories! We will definitely try to come here again!Negatives
It seemed to us somewhat ill-conceived to leave the pool (in the evening), when the smart crowd was sitting in the lobby bar, we, leaving the pool in bathrobes, were forced to go “through the gauntlet”, and felt, to put it mildly, uncomfortable... And Also, the last day was literally a spoiled mood and impression... On April 28, I wanted to pay the bill at the reception, MILOS ZDRAZIL, who does not speak Russian, French, or English, took a long time to list what I needed to pay, I tried to explain that I was paying for everything and everyone, since my friend was with me, as a result, the presented invoice was paid with a 15% markup as expected, but then, already at home, I saw that there was double taxation in the invoice (15 %+15%) and that's not all... the next morning we were leaving at 6 am, and the same gentleman said that my friend had a debt, to my indignation that I asked to do everything yesterday, he replied that I DIDN’T WANT TO PAY FOR IT.... And again I took the bill with the same double taxation, I have all the documents, I paid more than once, the bills that were signed by IVETA Bartkova, Lucie Kroftova do not raise any doubts. I urge Ms. Galina to pay attention to the unprofessionalism of the employee’s work
Positives
The sanatorium is perfectly located, well equipped,Negatives
Management needs to devote more time and effort to training staff and monitoring their work.Positives
Thanks to the wonderful doctor and well-chosen staff, everyone is attentive - we have been to many hotels, but there was nowhere such attention. Treatment, food, service - everything is at the highest level! We wish everyone good health! Everyone we met was happy - and we look forward to seeing you again at this hotel! THANK YOU!!!Positives
The hotel is next to a beautiful forest, where birds sing around the clock, and a wonderful view of the entire city.Negatives
The hotel is on the mountain, it is difficult to climb with a small child. There are practically no dietary dishes, and sometimes it is difficult to feed a small child. The procedures prescribed by the doctor cannot be changed to others, the answer is not allowed, even if they were on your list, but in a single quantity. In general, the conclusion suggests itself: buy the specific procedures you want directly at the hotel. Don't put everything in a package.Positives
This was the tenth holiday in Lazne and the seventh hotel. Each hotel has its pros and cons, but we were just wondering. You can very well relax just walking along the corridors of the hotel. After lunch and until the evening, sit in the cozy lounge with a cup of coffee, listen to music, dance. There is a good swimming pool, but the relaxation area near the sauna is small and the place for fitness is not good. We were satisfied with the food and service.Negatives
I didn’t like that in the restaurant you are looking for a free place, and not your designated one for dinner. We advise you to look at the Richard Hotel in this matter. The work of the medical staff somehow surprised me.... with coldness and indifference.Negatives
I’m not young and going to get water, which is what I came for, is not convenient. The presence of a bus does not completely solve the problem. I won’t go to this hotel againPositives
Value for money, free parking, comfortable room for staying with a child,Positives
The advantage is good and varied food, location in solitude near the forest on the mountain. Great spa area and large poolNegatives
The disadvantages include the level of qualifications and friendliness of the staff. Hotel owners should pay attention to this. In two weeks, 3 massages and 6 oxygen treatments were prescribed! 2 mud applications and 5 carbon bags 2 baths!Positives
This was our first time undergoing spa treatment and we were very pleased. We liked the location of the sanatorium near a forest, fresh air and a beautiful view from the window. I really liked the interior decoration in a palace style. In two weeks we received all the promised thirty procedures. The doctor carefully examined us and prescribed procedures, listening to our wishes. All the medical staff are professional and friendly. I would especially like to mention the massage therapist Lena. In fact, she not only massages professionally, but literally puts her soul into each patient. In general, all the service staff are very pleasant and friendly. The rooms are clean, cleaning was carried out on time. We also liked the food, varied and tasty. We would like to mention waitresses Lyuba and Natasha, well done girls! And of course, first of all, in the good work of the sanatorium as a whole, we see the merit of the head of the sanatorium, Galina Grichenko. We think that we will visit this sanatorium again and again.Negatives
My only wish is to include tea for dinner as well as for breakfast, because many are accustomed to drinking tea at night.Positives
My rating is good. The procedures are organized. Warm and cozy. There is a forest nearby, clean air. The food is quite varied.Positives
silence, forest, unobtrusive serviceNegatives
unsuitable for a believer. Kosher food, Sabbath observance.Answer from Spa Hotel Monty
Уважаемый Давид Блинчук, мы очень ценим, что Вы нашли время поделиться с нами своими впечатлениями от посещения нашего отеля. Нам очень жаль, что Ваше пребывание не соответствовало Вашим ожиданиям. Еще раз благодарим Вас за важную для нас обратную связь. С уважением Iva Ruzickova – Sales Manager
Positives
Everything is fineNegatives
But the hotel is located high up, it’s hard to climb at 70 years old. And minibuses go every two hours to the source....Answer from Spa Hotel Monty
Уважаемая Светлана, спасибо Вам большое за Ваши отзывы о пребывании в нашем отеле. Мы рады слышать, что Вам у нас понравилось. Мы стремимся сделать всех наших гостей счастливыми и хотим, чтобы уезжали с лучшими впечатлениями. В связи с тем постоянно работаем с нашим персоналом с целью улучшить его услуги и предложить гостям высокий уровень сервиса. С уважением Iva Ruzickova – Sales Manager
Positives
I didn't want to leave. Quiet, small, comfortable, beautiful town of Marianske Lazne. The hotel is a medieval castle, no less) Located on the mountain. Climbing quite high, but useful for those who move little while driving a car. Behind the hotel there are mighty spruce trees. Fairytale motifs. Friendly staff at the reception. Always with a smile, which is very nice. The room is cozy and quiet. Everything you need is there. Wifi worked great. Cleaned every day. The view from the window is amazing. Every morning I looked out the window and enjoyed... The procedures were good. It was easy to arrange a rescheduling if you had a trip planned (and there are plenty of places to go in the area). If you are not busy after the procedures, you can go to the pool, sauna, or gym. On the weekend there was live music in the lobby bar: synthesizer and saxophone, music and songs... I enjoyed it. Breakfast and dinner are good. Fruits and vegetables, milk porridge were provided daily. Meat, sausages, cheeses, salads, etc. If you are planning to visit Marianske Lazne, I highly recommend this hotel.Negatives
Tea is not included in dinner - only water. Then I would like to have a kettle in the room. Many people drink tea before bed. But somehow I don’t want to buy it: it’s not beer)Answer from Spa Hotel Monty
Уважаемая Оксана Сметанина, мы высоко ценим Вашу положительную оценку пребывания в отеле Chateau Monty SPA Resort. Вашу хвалу я сразу же передал другим сотрудникам, которые заботились o Вас во время деловой поездки. Ваше удовлетворение является лучшей оценкой нашей работы. Все сотрудники GALA HOTELS стараются предоставлять нашим клиентам наилучший сервис, поэтому положительная обратная связь - это для нас хорошая награда за наше усилие. Чайник можно в номер за доплату докупить. В следующий раз у вас есть какие-либо вопросы, не стесняйтесь связаться с администрацией отеля. Мы с нетерпением ждем Вашего следующего визита. Желаем Вам всего хорошего Iva Ruzickova – Sales Manager
Positives
We visited Marianske Lazne 1 time from 12/11/2017 to 19/11/2017. A wonderful hotel with good food, we took breakfast and dinner, lunch was on the menu and not very good. The hotel is located on a mountain, so people with sore legs should look for something else if you arrived without a personal car, since the other sources were 2 km away. We went because we love long walks. The price included 15 medical procedures and one visit to the doctor. The equipment in the hotel is new, the procedures are excellent! All liked it! Polite staff.Negatives
The only thing I can complain about is the massage. Well, just a light stroking.Answer from Spa Hotel Monty
Уважаемая Ольга, cпасибо Вам большое за Баши милые слова о пребывании в отеле Chateau Monty SPA Resort. Мы постоянно работаем над собой с целью сделать все для того, чтобы пребывание гостей в нашем отеле стало для гостей приятным. Довольный гость - это лучшая оценка нашей работы. Желаем Вам всего хорошего Iva Ruzickova – Sales Manager
Positives
Cleanliness, order, good interiors in the hotel. High-quality room cleaning. Very varied and quite tasty foodNegatives
The work of the staff was rated “good” solely because of the employee who met us at the reception on November 1, 2017. The work of the rest of the staff could be rated excellent. However, we felt that the attitude towards guests from Germany and guests from Russia was different.Answer from Spa Hotel Monty
Уважаемый Олег Гавриков, спасибо за полезную и положительную обратную связь. Мы очень рады, что Вам понравилось пребывание в нашем отеле. Мы надеемся, что скоро посетите нас снова. Мы можем заверить вас, что клиент является для нас только одним - будь то из Германии, России или Китая. Все получают одни и те же услуги, мы не делаем никаких различий C нетерпением ждем следующей встречи с Вами. С уважением Iva Ruzickova – Sales Manager
Positives
This was our second time at this spa hotel. We noticed improvements: cosmetic repairs were carried out in the treatment rooms, as well as in the steam sauna, which of course has an impact on the overall mood and impression. A tennis table appeared - this was great for us. The hotel is very clean, cozy and beautiful. The food is also very good. We will definitely come again. Many thanks to the hotel owners who make MAXIMUM efforts to ensure that your stay is at a high level. I would also like to thank the employees of the website Sanatoriums.com for making it so easy and simple to book a vacation for yourself, which we have been doing for a couple of years now. Thanks a lot, everyone!!!Answer from Spa Hotel Monty
Уважаемая Ирина, cпасибо за полезную и положительную обратную связь. Чудно, что Вам понравилось пребывание в нашем отеле. Мы надеемся, что скоро посетите нас снова. C нетерпением ждем следующей встречи с Вами. С уважением Iva Ruzickova – Sales Manager
Positives
We were in the sanatorium from October 15 to 28. Everyone liked the food, it was excellent, we had 3 meals a day, but you can take 2 meals a day, since you don’t have time to get hungry. The hotel is located next to the forest, this is a big plus, it is very quiet. The service staff is friendly. My husband and I really liked it, next year we will come to this hotel again.Negatives
There would be more musical evenings. This is most likely a wish, not a negative.Answer from Spa Hotel Monty
Уважаемая Евгения, спасибо Вам большое за посещение нашего отеля. Мы рады Вашей положительной оценке пребывания и рады слышать, что Вы были довольны у нас. Мы хотели бы заверить Вас, что Ваше удовлетворение является нашей приоритетной задачей, и все сотрудники GALA HOTELS постоянно работают над собой, чтобы предоставить гостям наилучший сервис. Мы с нетерпением ждем следующей встречи с Вами в каком-нибудь другом из наших отелей. С уважением Iva Ruzickova – Sales Manager
Positives
stayed in this hotel for 21 days.....we had the best impressions.....went through a course of procedures....wonderful...everything was on time....we didn’t have to wait anywhere....the attitude of the staff was very friendly ...The food is simply superb....a huge selection of dishes for every taste....The rooms are cozy...clean....in the evenings you can relax in the bar, listen to live music...swimming pool....And the most important thing is this location of the hotel....forest....clean air...We had a great rest both body and soul....Thank you....Negatives
there was simply no negativity, all positive.... It also depends on the person himself.... how you set yourself up....Answer from Spa Hotel Monty
Уважаемая Александра, спасибо Вам большое за Ваши отзывы о пребывании в нашем отеле. Мы рады слышать, что Вам у нас понравилось. Мы стремимся сделать всех наших гостей счастливыми и хотим, чтобы уезжали с лучшими впечатлениями. В связи с тем постоянно работаем с нашим персоналом с целью улучшить его услуги и предложить гостям высокий уровень сервиса. С уважением Iva Ruzickova – Sales Manager
Positives
Good afternoon! We were in the sanatorium from 09/10-09/23. We liked the location of the sanatorium, and the clear organization of procedures, food, attention from the medical and service staff, room cleaning was carried out efficiently and every day, towels and bathrobes were changed as needed .Negatives
We didn’t like the room itself, the beds were on the sides, there was a beam in the middle. When we asked for relocation, the administration said that relocation was possible only with an additional payment of 11E per day of stay. We believe that when issuing a voucher, it is necessary to warn the client and give him the opportunity to choose.Answer from Spa Hotel Monty
Уважаемый Сергей, мы очень ценим, что Вы нашли время поделиться с нами своими впечатлениями от посещения нашего отеля. Нам очень жаль, что Ваше пребывание не соответствовало Вашим ожиданиям. Первоклассный сервис является нашим приоритетом. Еще раз благодарим Вас за важную для нас обратную связь. С уважением Iva Ruzickova – Sales Manager
Positives
This is our second time at the hotel. We liked everything. If there is an opportunity, we will come again.*Answer from Spa Hotel Monty
Уважаемая Тамара, спасибо Вам большое за Ваши отзывы о пребывании в нашем отеле. Мы рады слышать, что Вам у нас понравилось. Мы стремимся сделать всех наших гостей счастливыми и хотим, чтобы уезжали с лучшими впечатлениями. В связи с тем постоянно работаем с нашим персоналом с целью улучшить его услуги и предложить гостям высокий уровень сервиса. С уважением Iva Ruzickova – Sales Manager
Positives
We are a married couple of retirement age. We rested at the hotel from August 15 to 29. We were pleased with almost everything: the location on the edge of a beautiful forest, the beauty of the interior, the perfect cleanliness in all areas of the hotel, good food in the restaurant, a well-written list of procedures and their implementation, the attentive attitude of the staff. I would like to return here again.Negatives
The disadvantages are so insignificant that they are not worth talking about.Answer from Spa Hotel Monty
Уважаемый Александер, cпасибо за полезную и положительную обратную связь. Чудно, что Вам понравилось пребывание в нашем отеле. Мы надеемся, что скоро посетите нас снова. C нетерпением ждем следующей встречи с Вами. С уважением Iva Ruzickova – Sales Manager
Positives
All liked it. The location of the hotel 'forces', in the good sense of the word, to walk to the center of the town to the colonnade. The food is varied, everything is delicious. The hotel's interior is beyond praise!Negatives
Unfortunately there was no live music in the evenings, like in other hotels.Answer from Spa Hotel Monty
Уважаемый Сергей, спасибо Вам большое за посещение нашего отеля. Мы рады Вашей положительной оценке пребывания и рады слышать, что Вы были довольны у нас. Мы хотели бы заверить Вас, что Ваше удовлетворение является нашей приоритетной задачей, и все сотрудники GALA HOTELS постоянно работают над собой, чтобы предоставить гостям наилучший сервис. Мы также включили новую услугу для наших гостей. Живая музыка проводится в лобби-баре 1-2 раза в неделю. С уважением Iva Ruzickova – Sales Manager