references
Positives
We were in this hotel for the first time. A very good location for the spa hotel, as it is on the edge of the forest. It goes very well for going for a walk during your stay. The food was ok, it's a bit plain, but it's enough to fill you up. Restaurants have very nice staff who take good care of their guests. The room cleaning was good. We didn't take this often. The service is generally okay, there were no problems checking in and out. The treatment was ok. The application nurses are very friendly and nice. General: a very good impression of the hotel and staff, worth recommending!Negatives
no
Positives
We were very pleased to visit the Monti hotel with excellent equipment for MANY things - both fitness and sports (wonderful swimming pool, table tennis, jogging tracks in the forest area, etc.) and an excellent location away from the center - noise, garbage, etc. .(in a forested area with wonderful oxygen-rich air), excellent cuisine and most importantly - POLITE and courteous staff (especially at the reception)Negatives
Practically absent, with the exception of a few little things that, when we complained, were corrected almost immediately.Positives
Friendly staff, good service, good price/performance ratioAnswer from Spa Hotel Monty
Добрый день, Спасибо за ваш отзыв. Мы будем делать все лучше и лучше. С нетерпением ждем вашего следующего визита! Управление
Positives
I liked everything, very helpful staff, large selection of treatmentsNegatives
Cleaning quality could be betterAnswer from Spa Hotel Monty
Добрый день, Спасибо за ваш отзыв. Мы будем делать все лучше и лучше. С нетерпением ждем вашего следующего визита! Управление
Positives
Everything fine!! Good performance for little money.Negatives
No disadvantages.Answer from Spa Hotel Monty
Добрый день, Спасибо за ваш отзыв. Мы будем делать все лучше и лучше. С нетерпением ждем вашего следующего визита! Управление
Positives
Wonderful sanatorium. Located in the forest. Tasty food. Nice clean pool. There is an opportunity to relax near the pool outside. We liked.Negatives
The doctor's consultation. Our wishes were not taken into account when prescribing procedures.Answer from Spa Hotel Monty
Добрый день, Спасибо за ваш отзыв. Мы будем делать все лучше и лучше. С нетерпением ждем вашего следующего визита! Управление
Positives
We really enjoyed it, the food was homemade and very tasty. The procedures help a lot. Very quiet and calm, for those who want to relax from the hustle and bustle.Negatives
On hot days the rooms are stuffy.Answer from Spa Hotel Monty
Добрый день, Спасибо за ваш отзыв. Мы будем делать все лучше и лучше. С нетерпением ждем вашего следующего визита! Управление
Positives
Hotel location breakfast, dinnerNegatives
Lunch Reception staff The head nurses are very unfriendly Very poor room cleaningAnswer from Spa Hotel Monty
Добрый день, Спасибо за ваш отзыв. Мы будем делать все лучше и лучше. С нетерпением ждем вашего следующего визита! Управление
Positives
Everything was great! The staff was always friendly and helpful. The food was very good. We will definitely be back!!!!!Answer from Spa Hotel Monty
Добрый день, Спасибо за ваш отзыв. Мы будем делать все лучше и лучше. С нетерпением ждем вашего следующего визита! Управление
Positives
The treatment rooms and treatment equipment were all state of the art. The conditions in the lobby and the physiotherapists were very good and friendly.Negatives
Breakfast was a disaster! The rolls were never fresh. There were no dark curtains in the room, so the sun always woke you up very early. The bathroom was very unmodern and outdated. Some of the treatments were very early, you had to get up shortly after 6:00 a.m. because you had your first treatment at 7:00 a.m. Out of 11 treatments we only had one real massage, which we thought wasn't enough. And you couldn't book any additional massages because everything would be fully booked.Positives
Very well-kept hotel located in a beech forest. Great for walking and jogging and walking the dogs! Excellent sauna world! Treatments were carried out exactly according to the schedule. The food is very good and varied.Negatives
The hotel may not be suitable for people with musculoskeletal problems as it is located on a mountain and the walk back from the city can be a bit difficult.Positives
Room perfect...👍Negatives
The food could be better...😟😟😟🤪Positives
Everything was very nice.Thank youAnswer from Spa Hotel Monty
Sehr geehrter Herr Brudel, vielen Dank für Ihre Bewertung. Wir freuen uns sehr zu lesen, dass Sie sich während Ihres Aufenthaltes bei uns wohl gefühlt haben und würden Sie gern wieder als Gast bei uns begrüßen. Mit freundlichen Grüßen aus Marienbad Hotelmanagement
Positives
A wonderful hotel with a great location. Many routes for walks in the forest. The springs are 15 minutes away through the forest or through the city. I liked everything very much. Polite medical staff and waiters in the restaurant. When I went on excursions, they offered to take packed lunches. Musical evenings are periodically held in the hotel lobby.Negatives
Did not find.Answer from Spa Hotel Monty
Уважаемая Наталья Зайцева, спасибо Вам большое за Ваши отзывы о пребывании в нашем отеле. Мы рады слышать, что Вам у нас понравилось. Мы стремимся сделать всех наших гостей счастливыми и хотим, чтобы уезжали с лучшими впечатлениями. В связи с тем постоянно работаем с нашим персоналом с целью улучшить его услуги и предложить гостям высокий уровень сервиса. С приветом GALA HOTELS
Positives
Spa treatments (whirlpool bath, massage) were possible with your partner; treatment times could be arranged at your own request. The house is very quiet and we felt at home in our apartment. If you had any questions you could contact the reception at any time and you would receive friendly and competent help. The staff is overall very friendly and considerate. We recovered very well and would love to come back. We will of course recommend them to others. Maybe another tip: instead of plastic cups for the spring water, you could sell spa cups made of ceramic (e.g. with the hotel logo).Answer from Spa Hotel Monty
Sehr geehrte Frau Kruger, es freut uns, dass Sie Ihren Aufenthalt im Hotel Chateau Monty SPA Resort genossen haben und mit Ihrem Zimmer und unseren Serviceleistungen zufrieden waren. Wir freuen uns jetzt schon Sie bald wieder begrüßen zu dürfen und verbleiben mit freundlichen Grüßen Hotelmanagement
Positives
Very nice, clean hotel in a very quiet and picturesque corner of Mariánské Lázně. Staff are attentive and friendly, you can't complain. The food is always fresh and simply delicious, like at home. Treatments are always correct and punctual. It was a lovely, relaxing week.Answer from Spa Hotel Monty
Sehr geehrte Frau Stibing, vielen lieben Dank für Ihren Eintrag. Wir freuen uns, dass Sie sehr zufrieden waren und hoffen, Sie bald wieder in unserem Haus begrüßen zu dürfen. Mit freundlichen Grüßen Hotelmanagement
Positives
Very nice, large room. Top service. Everyone very nice. Nice location.Negatives
The walk from the hotel into town is very old. Very dangerous to run.Answer from Spa Hotel Monty
Sehr geehrter Herr Glaser, vielen lieben Dank für Ihren Eintrag. Wir freuen uns, dass Sie sehr zufrieden waren und hoffen, Sie bald wieder in unserem Haus begrüßen zu dürfen. Mit freundlichen Grüßen GALA HOTELS
Positives
Everything was great, the service was excellent, the staff was very friendly. Always my pleasure!!!Negatives
the bed in the single room could be a little widerAnswer from Spa Hotel Monty
Sehr geehrter Herr fabrozius, vielen Dank für Ihren Eintrag. Wir freuen uns, dass Sie sehr zufrieden waren und hoffen, Sie bald wieder in unserem Haus begrüßen zu dürfen. Mit freundlichen Grüßen GALA HOTELS
Positives
Pros: Hotel location, food, staff, very beautiful interior, nice pool.Negatives
Requests: Carpet on the floor looks very nice, but carpet collects dust, so in the rooms we will eventually put laminate flooring on the floor.Answer from Spa Hotel Monty
Уважаемый Алзщанов Мергали, cпасибо за полезную и положительую обратную связь.Чудно, что Вам понравилось пребывание в нашем отеле. Мы надеемся, что скоро посетите нас снова. C нетерпением ждем следующей встречи с Вами. С приветом GALA HOTELS
Positives
We would like to express our opinion about our stay at the hotel from February 23-29, 2020. In general, we liked everything, the rooms are clean, the restaurant has a variety of dishes, the food is very tasty, the staff is very courteous. In terms of procedures, nothing bad can be said, but... we only had one massage a week. My husband had a massage on February 27 from 13.00 and at 13.15 he was already in the room. We will be happy to come to you again to relax and maintain our health, but we would not want to end up with such an unscrupulous masseuse again. Best regards, Lubow Weiss.Answer from Spa Hotel Monty
Уважаемый Liubov Vais, мы извиняемся за причиненные Вам неприятности, которые случились во время Вашего последнего пребывания в отеле Monty. Ваши замечания будут использованы в работе с нашим персоналом, который постоянно тренируем с целью предлагать высший уровень всех наших услуг. С уважением GALA HOTELS
Positives
The Gold Card is a great “investment”; this alone saves you money on parking and also when ordering drinks. The nurses who carry out the treatments are all very friendly and very helpful.Negatives
During our stay, we only vacuumed once for a whole week, which is too rare for carpeted floors. During our last stay we vacuumed every day.Answer from Spa Hotel Monty
Lieber Gast, vielen Dank für Ihren Aufenthalt und für die Bewertung. Es tut uns sehr leid, dass Sie sich bei uns nicht wohlgefühlt haben. Die von Ihnen genannten Punkte entsprechen nicht unserem Standard und werden intern mit den betreffenden Abteilungen besprochen. Wir hoffen, Sie geben uns noch eine zweite Chance und das wir Sie dann in allen Punkten überzeugen können. Mit besten Grüßen GALA HOTELS
Positives
We were at the sanatorium for the second time, we liked the sanatorium itself, the food: a variety of hot dishes, salads, desserts. Cleanliness everywhere. Friendly staff. We received all the procedures.Negatives
I ordered 3 superior rooms: for myself and two for friends. When checking into the rooms, my friends were given good superior rooms, and my husband and I had a corner room on the 0th floor, two separate narrow beds. I tried to find out this issue with sanatoruums.com, they asked me I wrote them the reservation number, I answered them. But that was all. Complete silence. The representative could have contacted us at the sanatorium, but this did not happen. I believe that room 49 on the ground floor is not included in the superior category, and we paid for normal superior number. I would like to receive an answer from Sanatorium. com.Answer from Spa Hotel Monty
Уважаемая Наталиа Алберт, спасибо Вам большое за Ваши отзывы о пребывании в нашем отеле. Каждый номер благодаря большой площади исторического здания является уникальным. Номера различаются формой номера, цветом и размещением. Каждый из номеров имеет свой собственный шарм, но все номера соответствуют стандартам по удобству. Номер 049 также номер Супериор хотя он отличается от других номеров Супериор. Мы извиняемся за причиненные Вам неприятности, которые случились во время Вашего последнего пребывания в отеле и мы с нетерпением ждем следующей встречи с Вами. С уважением GALA HOTELS
Positives
The spa area is mastered excellently by the manager Martina. All of my wishes were carried out to my satisfaction. I will definitely come back.Negatives
It's a shame that the sauna visit is offered at a completely exorbitant price.Answer from Spa Hotel Monty
Sehr geehrte Frau Bart, es freut uns, dass Sie Ihren Aufenthalt im Chateau Monty SPA Resort Hotel genossen haben und mit unseren Serviceleistungen zufrieden waren. Wir freuen uns jetzt schon Sie bald wieder begrüßen zu dürfen und verbleiben mit freundlichen Grüßen GALA HOTELS
Positives
Everything was great, I'd love to come back!Answer from Spa Hotel Monty
Sehr geehrter Herr Schtatyn, vielen Dank für Ihre Bewertung. Wir freuen uns sehr zu lesen, dass Sie sich während Ihres Aufenthaltes bei uns wohl gefühlt haben und würden Sie gern wieder als Gast bei uns begrüßen. Mit freundlichen Grüßen aus Marienbad GALA HOTELS
Positives
The hotel is perfectly located - surrounded by forest, on a hill with a magnificent panorama of the entire city. The hotel building and its interior decoration are very atmospheric, creating a pleasant environment for relaxation. The room is small, but very comfortable. Breakfast and dinner - a very varied buffet, deliciously prepared food, a lot of vegetables, fruits, desserts, hot dishes. Lunch upon request. For me, as it turned out during the rest, it was redundant, because... I didn’t have time to get hungry. The prescribed procedures were very helpful. It’s nice that the hotel has a swimming pool, although it’s small and shallow, which is more suitable for cooling off after the Roman baths than for swimming. There is a gym. Everything in the hotel is conducive to a great holiday, if not...Negatives
A very serious drawback was the restaurant's service system, which was incomprehensible to me. I'll tell you in order. The first two days everything was great: polite waiters, delicious food. Two days later a large group of vacationers from Germany arrived. When I came for lunch, I was not served for a very long time. I said that I was waiting for the dish I ordered, in response the waitress began to shout at me in German, literally pointing (I can’t find another suitable word) at the sign on my table, which said that the table was reserved. Such service, frankly speaking , is stunning. No one explains for whom these tables are reserved and why, in this case, the table is not reserved for me as a guest of this hotel. Not to mention the fact that for the first time I encounter a waiter shouting at a vacationer, to whom, if it is difficult to speak Russian, you can give explanations in Czech or English. When I looked around, there were these signs on each of the free tables and there was nowhere to sit. Finally, I found a table with dirty dishes, where I had to continue eating. In the next four days of my vacation, the situation repeated itself: there were many empty seats in the restaurant, but there was a forbidden sign on each table, which is why I had to walk around the restaurant with a plate in search of a place. I can’t even find an explanation for how such an incorrect attitude towards guests is possible in such a good hotel. To prevent such situations from arising, why not make fixed places for all vacationers? Before the trip, I read in one of the reviews about this service system with signs, but did not pay enough attention, thinking that this was only an isolated case. It turned out that this is the system. And so that subsequent guests from Russia do not find themselves in a similar situation, I am writing this review. I also really hope that the hotel administration will give satisfactory explanations for the fact of such unacceptable, in my opinion, customer service and such a specific manner of behavior of the waitress and take appropriate measures to ensure that guests get a good rest and do not experience similar inconveniences in the future.Answer from Spa Hotel Monty
Уважаемая Margarita Odesskaya, прримите пожалуйста наши извинения за неудобства, которые Вы встретили во время Вашего пребывания в отеле Monty. Мы принимаем мнения наших клиентов очень серьезно, и на этой основе мы постоянно работаем с нашими сотрудниками c целью обеспечить высокий уровень нами предлагаемых услуг. Мы высоко ценим Ваше мнение, и все Ваши примечания тщательно проверим. С уважением GALA HOTELS
Positives
Very nice stay, will come backNegatives
Unfortunately the food was only lukewarm, lunchtime was mostly cold and lukewarm, the serving staff could be friendlier.Answer from Spa Hotel Monty
Liebe Frau Anna Pfalzer, vielen Dank für Ihren Aufenthalt und für die Bewertung. Die von Ihnen genannten Punkte entsprechen nicht unserem Standard und werden intern mit den betreffenden Abteilungen besprochen. Wir hoffen, Sie geben uns noch eine zweite Chance und das wir Sie dann in allen Punkten überzeugen können. Mit besten Grüßen GALA HOTELS
Positives
Very friendly staff. Magnificent interiors. Very high quality interior decoration of the sanatorium premises. No unpleasant odors. Excellent varied cuisine.Negatives
No.Answer from Spa Hotel Monty
Уважаемый Юрий Павлов, cпасибо за полезную и положительую обратную связь.Чудно, что Вам понравилось пребывание в нашем отеле. Мы надеемся, что скоро посетите нас снова. C нетерпением ждем следующей встречи с Вами. С приветом GALA HOTELS, s.r.o.
Negatives
On the day of arrival, the doctor was not working and on the second day someone prescribed 3 procedures out of 20 possible, which were absolutely not necessary for my treatment. As a result, 17 procedures remained.Answer from Spa Hotel Monty
Уважаемая Валентина 6уковская, спасибо Вам большое за Ваши отзывы о пребывании в нашем отеле. Врач работает на основании прибытия гостей. Вы получили все процедуры, которые вы заказали во время всего вашего пребывания. Спасибо. С уважением GALA HOTELS, s.r.o.
Positives
Polite staff, excellent location, clear organization of procedures.Negatives
Unfortunately, there is a noticeable deterioration in the quality of food. It is noticeable that the hotel is in austerity mode, apparently due to some unforeseen expenses. Dear hotel administration, please buy new coffee pots for the dining room. Or repair the old ones)). I’ll tell you where to get money for this: charge a separate fee for visiting the salt cave. Now you can’t visit it separately - only together with the saunas. This is an obvious mistake that all hotel guests pay attention to.Answer from Spa Hotel Monty
Уважаемый Роман Букщарев, благодарим Вас за то, что Вы нашли время написать нам о появляющихся недостатках в Вашем недавном пребывании в нашем отеле. Даже и отрицательный отзыв помогает нам, так что можем узнать, на что обратить внимание в подготовке наших сотрудников. Мы хотим очень извиниться за неудобства. Нам жаль, что Вы были не довольны, особенно потому, что сотрудники отеля Monty постоянно пытаются улучшить сервис, предоставляемый гостям. Поэтому мы считаем, что Ваш негативный опыт был одиночный и мы будем его решить с конкретными работниками. С уважением GALA HOTELS, s.r.o.
Positives
Very nice medical staff, especially Dasha. Everyone is very nice and pleasant, in the restaurant and on the concept and cleaning of the rooms.Negatives
One medical worker during procedures, gas bears, nervous and rudeAnswer from Spa Hotel Monty
Уважаемая Катерина Каримова, прримите пожалуйста наши извинения за неудобства, которые Вы встретили во время Вашего пребывания в отеле Monty. Мы принимаем мнения наших клиентов очень серьезно, и на этой основе мы постоянно работаем с нашими сотрудниками c целью обеспечить высокий уровень нами предлагаемых услуг. Мы высоко ценим Ваше мнение, и все Ваши примечания тщательно проверим. С уважением GALA HOTELS,s.r.o.