references
Alexandra Cernetchi
20.01.2019
Positives
We have been to this hotel several times already. We have only positive feedback. We feel at home in this hotel. We wish everyone health and good luck. Cernetchi family
Юрий Додица
16.01.2019
Positives
Super. You will not regret. Everyone is treated with attention. The food is top notch. The staff treats you with respect and helps you with everything. The rooms are very warm. The hostess tries to create all conditions for vacationers. The administrator helps with all questions. Well done. Thank you very much.!Negatives
Nothing bad.
Norbert Boehmert
14.01.2019
Positives
The location is unique, the service is excellent, the staff is very friendly and helpful. We had a suite in a quiet location, the lady at the Balneo reception explained to us the advantages of the Gold + Card, we were happy to take advantage of the advantages and book our next stay straight away. Always my pleasure.
Маргарита Сушкова
12.01.2019
Positives
I really enjoyed my stay at the Monte Hotel. Great food, great pool, very friendly staff. We were also very lucky with the weather, the hotel is located in the forest, everything was covered in snow, just beautiful for piebald walks. I liked everything very much. There were no cons for us. We will definitely come to this hotel again.
Petia Viohl
05.01.2019
Positives
I felt very comfortable throughout my entire stay. The treatments were very beneficial and got me back on my feet. The food was plentiful and tasted good. The staff were helpful and friendly. We had a great Christmas and New Year's Eve program, there was a great atmosphere. In the evenings we often had nice live music concerts. A fitness room and a swimming pool with mineral water completed the whole thing. Many thanks to all the staff at Hotel Monty, I'll be back.💕😁👍Negatives
Unfortunately too short (only 2 weeks)😔
Friedrich Golbek
30.12.2018
Negatives
We were here 3 times in 2018. And with each new trip you pay more, you get less.
Alla Korelova
21.12.2018
Positives
-Location and interior of the hotel - Swimming poolNegatives
- Quality of mattresses on the beds - Attitude of the receptionist - Lack of free water and tea at dinner
Vera Gabedava
01.12.2018
Positives
The location of the hotel is excellent, there is a park nearby, there is the opportunity to take a walk. It's not so far from the center and the place is quiet. It’s very fortunate that the hotel provides a transfer to the center and back. It would be nice to add another 18.00 flight. The hotel itself is very beautiful, it is an aesthetic pleasure to stay there. The medical staff is attentive and qualified. I would especially like to mention the nurse at the water treatments in Balneo. The rooms are clean and cleaned regularly.Negatives
Along with the positive aspects, I would like to wish the doctor to be more attentive towards patients. In addition, it is surprising that there is no one from the medical staff in the afternoon. And if the patient’s blood pressure rises, there is no one and nowhere to measure it. Should I take my device with me? The doctor's appointment schedule is strange. If the doctor does not see you on weekends, please indicate on the website, because... These days are lost for treatment. As for nutrition, first courses (soups) are inedible. A strange situation with tea, elderly people (the main contingent of the hotel at this time) need a cup of tea in the evening before bed. There are no kettles in the rooms, so make a boiling water machine available. This is somehow abnormal. All guests celebrate, no matter where they come from.
Мария Катешова
01.12.2018
Positives
The hotel is wonderful. Beautiful and very warm (we visited in November). Lovely pool. Excellent cuisine - thanks to the chef. Very friendly maids.Negatives
Very far from mineral water sources. We walked 10 to 12 kilometers a day. It's three trips to the colonnade. On the one hand, this is a minus. On the other hand, it’s a plus, since walking around Marianske Lazne is a real pleasure. The second negative is the lack of free drinks at dinner. We vacationed three years ago in Karlovy Vary. So there was always free boiling water in the hotel restaurant. All vacationers were very pleased
Татьяна Юрич
21.11.2018
Positives
We vacationed at the Excelsior Spa Hotel. We would like to express our special thanks to the receptionist, Daniela.
Piotr Ivanenka
31.10.2018
Positives
We stayed at Chateau Monty for the second time. The first time we vacationed at this hotel was 5 years ago. In our opinion, the food has improved. The staff is friendly and responds quickly to requests. We like the location: a walk to the springs through the forest is useful and enjoyable.Negatives
I would like a more professional approach to performing mud compresses and, if possible, introduce a variety of procedures, at least baths
Elena Izotova
31.10.2018
Positives
Very good procedures. The effect is already on the 3rd day. Friendly staff. Cleaned every day. Bathrobes are changed upon request. The food is tasty and quite varied.Negatives
Additionally, I decided to have my face cleaned by a cosmetologist at the hotel. I chose a procedure that was 200 CZK cheaper (there are 2 depending on the cosmetics used). For some reason I got foundation on my face (???) and a terrible allergy after 3 hours (!!!). I do not recommend going to this cosmetologist!
Anatol Hrynkevich
31.10.2018
Positives
We are happy with our stay at your hotel, thank you.Negatives
The doctor's prescription of procedures is very chaotic, with no explanation of the effects of the procedures on the body and to what extent they correspond to certain diseases mentioned. Thermal procedures are prescribed and the client is covered with just a short towel. They made a comment, reacted quickly and the next day they covered us with blankets and then with large sheets.
Eugenia Naumenko
28.10.2018
Positives
First of all, we want to thank the sanatoriums team. com for great work. Very hardworking and friendly people work there. All our wishes when booking were taken into account. Now about the hotel itself. Very good location of the hotel, silence, forest and clean air. I would like to say that finally a normal massage therapist has appeared in the hotels, this is Vitaly. Thank you very much to all the waiters in the restaurant. I would like to note that the rooms were cleaned every day this year. In general, we were pleased with our vacation.Negatives
These are not negative, but rather suggestions. Make tea for dinner, because boiling water is not that expensive, it will only bring more advantages to the hotel. And one more suggestion, there is very little live music downstairs in the bar. There is nothing to do in the evenings. Not everyone wants to go to the pool or sauna in the evening. The more often there are musical evenings, the more people will sit at the bar. And I would also like to make suggestions regarding procedures. It would be nice to introduce some new procedures.
Elena Medvedeva
17.10.2018
Positives
A great place for lovers of walks (forest, mountains) and incredibly beautiful.Negatives
Insufficient number of car parking spaces (only one) for disabled people or people with mobility problems.
Olga Wachromejew
01.10.2018
Positives
It was quiet and calm. Everyone liked the pool and sauna. Large selection for breakfast and dinner. The paintings, hangings, and mirrors in the lobby are magnificent.Negatives
We want to remember only the good things.
Oleg Popa
26.09.2018
Positives
1. Procedures at the hotel. 2. Availability of a swimming pool, sauna, jacuzzi. 3. Parking at hotels. 4. Quiet forest area. 5. The staff speaks Russian.Negatives
Not found.
shtirlina irina
26.09.2018
Positives
Hello, I would like to share my impressions of my holiday. Firstly, an excellent site where details are shown and described, down to the size of the bed. Special thanks to Victor from the Israel branch. He suggested several. things that were useful to me. The transfer worked accurately and efficiently. Staying at the hotel left the best memories. Special thanks to Iveta at the reception, Dasha and two Etkas at the balneo, and also Renata at the beauty salon. Apparently I'll come again.Negatives
The food could be improved. The selection of salads and fruits does not correspond to 4 stars, although there is enough of everything. One nurse from the second floor spoiled all the positive things with her attitude.Answer from Spa Hotel Monty
Уважаемая shtirlina irina, спасибо за Ваш отзыв. примите пожалуйста наши извинения за неудобства, которые Вы встретили во время пребывания в отеле. Жаль, что пребывание не соответствовало ожиданиям. Мы передадим все Ваши примечания конкретным сотрудникам и позаботимся сделать соответствующие выводы из них. Мы высоко ценим Ваше мнение, и все примечания тщательно проверим. Я отказываюсь сказать, что наши услуги не соответствуют 4-звездочному отелю. На ужин (буфет) готовят повара 10 видов салатов, 4 виды фруктов (доступные для сезоны). Мы надеемся, что на следующий раз мы можем показать, что эта трудность была делом одиночный случай и наши услуги отвечают самым высоким ожиданиям клиентов 4 звездочного отеля. С уважением Ива
Гузэль Янбарисова
25.09.2018
Positives
The sanatoriums.com team are great! When you count on support for questions that arise, it’s worth a lot!
Любовь Белоцерковская
23.09.2018
Positives
The location of the hotel and the hotel itself are excellent, excellent service. I have been to hotels in Karlovy Vary several times, but there is no comparison. I would like to come again more than once. I would like to hope that it will work out. Thank you very much for a wonderful holiday and treatment.
Карим Саттаров
17.09.2018
Positives
Excellent location, surrounded by forest, clean air. Good attitude towards vacationers at the reception - Iveta, as well as the employees in the bathrooms.Negatives
In our opinion, we took the best room - an apartment, but we were deeply mistaken. Room 54 is located between the ground and first floors (also 55). We had to carry things up the stairs. The room is located above the kitchen, overlooking the parking lot and smoking area. This is a 3-room VIP!!? Meals especially at lunch for 3 minus - a piece of meat and a mountain of potatoes or rice. No seasonings or vegetables.
Тамара Хачатурян
12.09.2018
Positives
In principle, we liked everything. This is our third time at the hotel. We hope to come again. Very friendly and caring nurse Dasha, who gives gas injections and paraffin..Negatives
The oxy machine broke down, no one was going to repair it... There were no salads for lunch.
Елена Годкин
22.08.2018
Positives
The hotel is amazing! The design is magnificent with great taste, the designer was a professional with a capital letter! I didn’t regret for a second that I chose this hotel! This vacation will remain in my memory for the rest of my life! If I go again, I will choose only this hotel! The cleanliness is perfect! Despite flaws, a feeling of delight!Negatives
The staff at the reception, with a few exceptions, are rude, in the medical department they are unacceptably rude, it’s impossible to talk about the doctor! She doesn’t see or hear people at all! Happens 1-2 times a week! This is unacceptable! She is simply deaf to the requests of clients!! Food average! There is no hygiene kit in the rooms (shampoo, conditioner, body cream) This is in a 4-star hotel!
Valentina Medvedeva
22.08.2018
Positives
-the hotel is located on a mountain, in the forest, wonderful air, silence -a free car goes down to the city every 2 hours for vacationers (5 min drive) -the hotel is quiet, vacationers do not disturb each other, good isolation -all procedures are on time, there are no queues -comfortable bed, clean linen -very beautiful interior and thoughtful design of the hotel -musical evenings in the bar (2 times a week) -friendly staffNegatives
- it’s boring in the hotel in the evening - the operating time of the machine that goes downstairs needs to be extended to 8 hours - there is no shampoo, body cream and other small accessories in the room (although a 4-star hotel assumes this) - the pool closes early - there is no free drinking water water in the room or coolers on the floors - no kettles in the rooms - no tea and other drinks for dinner (for a fee only) - the dishes are a bit monotonous, the choice of dishes is small - sheets are not changed during the procedures, they must be either disposable or issued individual ones - near the hotel there is not a single bench in the shade, all the benches are old, it would be nice to renovate/change - no music in the evening in the bar - the pool is small, the water area could be increased if you remove the flower bed and the bench along the window; Place flowers in pots along the windows
Алина Котова
21.08.2018
Positives
Location. Pool. Small children's corner.Negatives
Good location, comfortable rooms, apartments, poor food, no variety, the taste is still nothing, but every day the same set of dishes, practically no fruit, dinner until 20, but if you come at 19:30, then many dishes are no longer there and they are not available bring. honey. the staff did not make a pleasant impression, always with dissatisfied faces, the schedule is inconvenient, in order to change, you need to come at a certain time to a certain person, who is also not always there. Despite the very good location, it is definitely not worth a repeat visit.
KULESHOV VALERIY
16.08.2018
Positives
Renovation work is underway and therefore there are problems with visiting the pool..
MARIA EFENDIEVA
12.08.2018
Positives
Excellent location - partly because of it we chose this hotel, we like to be active)) The edge of the forest provided the freshest air and silence, daily multiple climbs up the hill gave the necessary exercise. The hotel is located approximately halfway between the main colonnade and the Ferdinand colonnade, which is very convenient: in the morning to Ferdinand, in the evening to Caroline and the singing fountain)) Beautiful apartments, comfortable bed, good quality bed linen and towels. The bathroom has pleasant liquid soap and excellent water pressure)) The restaurant always has a choice of dishes for every taste - both for a healthy diet and for those who like higher-calorie foods. Good breakfast, hearty lunch; For dinner there is always a large selection of appetizers, beef-pork-chicken-fish, various salads, an abundance of delicious desserts - both pastries and fruits. We went for a certain set of procedures and received them all in full; On average, it turned out to be 3 procedures a day - more would have been difficult. The schedule was drawn up in such a way that we were freed at approximately the same time, this helped to conveniently plan walks and excursions. If possible, the medical staff offered to do back-to-back procedures carried out in the same room (for example, inhalation followed immediately by paraffin), which very well freed up additional time. The presence of a swimming pool really brightened up our stay at the hotel, especially in hot weather)) We are grateful to all the hotel staff who made our stay so pleasant!Negatives
What is described below is not a negative, but something that will help the hotel, from our point of view, become better and reach a higher level of service. The rooms have carpeting - I would like it to be cleaned a little more thoroughly; dust often causes an allergic reaction. In the restaurant, several times I came across dishes with tiny food remains, i.e. The dishwasher doesn't do a very good job, it may need a pre-rinse. In the first 2 days, the main dishes were heavily salted, and for people with unhealthy kidneys this is critical. Despite all the abundance, the side dishes for dinner were boring - either boiled frozen vegetables or something fried in oil, only salads made from fresh vegetables and herbs saved the day. And most importantly: a little more smiles from the senior staff and management. A smile doesn’t cost anything, but it immediately makes the hosts feel welcoming and the guests confident that they are welcome and always ready to help.
Boris Sterenzon
08.08.2018