references
Galyna Marmer
30.01.2023
Positives
Coziness and cleanliness of the hotel. Great location near the forest and center, also shopping. Good sauna and swimming pool.
Anton Zoll
16.01.2023
Positives
Reception was able to handle everything quickly and easily. Sauna and swimming pool were good.Negatives
Mattresses were uncomfortable, maybe they are just too old. The pull out bed is just bad. It is uneven and has a lot of hard corners/surfaces. Unfortunately, the staff couldn't always answer why one or another procedure is good...
Dipl.Kfm Cezary Sakowicz
15.01.2023
Negatives
Unfortunately we have small problems with the billing because I had to leave a little earlier - and the behavior of the hotel manager is very unfriendly and unprofessional. The staff at the reception is also very, very arrogant, they probably think that the guest should behave accordingly then the staff. Unfortunately, my rating of the hotel will be very negative and unfortunately this will also have business consequences for the hotel. Dipl.-Kfm. Cezary Sakowicz Director and partner of GoldHolz GmbH GermanyAnswer from Spa Hotel Monty
Sehr geehrter Herr Sakowicz, wir danken für Ihren Besuch des Hotels Chateau Monty SPA Resort. Bei der Abreise haben Sie vergessen, die in Anspruch genommenen Leistungen zu begleichen. Falls sich ein Gast dazu entscheidet, die Unterkunftseinrichtung 2 Tage früher zu verlassen, ist es uns nicht möglich, ihn für den Aufenthalt in irgendeiner Weise zu entschädigen, da das Zimmer unbelegt bleibt. Es ist allein Ihre eigene Entscheidung, das Hotel zu verlassen und die Leistungen nicht zu nutzen. Nur die Rechtsabteilung des Unternehmens kann Ausnahmen gewähren, in Ihrem Fall würde sie den Antrag auch ablehnen. Gleichzeitig teilen wir Ihnen mit, dass wir mit allen Abteilungsleitern gesprochen haben aber keinen hat Ihnen eine derartige Entschädigung zugesagt. Ich bin der festen Überzeugung, dass es sich hier um ein Missverständnis handelt und es keinerlei rechtlicher Schritte bedarf, um den offenen Rechnungsbetrag gerichtlich einzutreiben. Für die Rechtsabteilung, mit besten Grüßen, Marián Rapáč
Simica Raum
15.01.2023
Positives
Staff hard-working and courteous, friendly I can say that conscientiously because I am an expert. Cuisine varied, something for every taste, and very tasty 😋. I felt good in your house. Best regards
Swetlana Seibel
15.01.2023
Positives
I really liked the rest, the hotel is on the mountain next to the park, you have to walk to the colonnade, but it’s very useful for a walk. The staff is polite. Lobby bar live music , nice to spend the evening . I wish everyone to visit this wonderful sanatorium "Castle"
Helene Ernst
09.01.2023
Positives
Music entertainment in the bar in the evening.Negatives
Socket in the bathroom is missing. Hairdryer is ancient, the integrated socket is not usable. A tea maker would be nice. At the bar you had to wait forever until someone came to order drinks. Overwhelmed staff in the dining room. Staff looked very unfriendly when serving food.
Sebastian Hofmann
07.01.2023
Positives
Rooms are spacious. Staff in the dining room and in SRA were very friendly and helpful.Negatives
Unfriendly staff at reception. Lack of parking spaces at the hotel, parking costs around €12 per day.
Jewgenia Sidorenko
02.01.2023
Negatives
The staff where you receive treatments treat people like ....... the boss at the spa salon answers rudely. How many times have my husband and I asked, the answer is always rude and dissatisfied. Many people come for the first time but do not receive normal information
Maria Burina
16.12.2022
Positives
Very attentive and polite staff, delicious and varied dishes, cozy and beautiful interior. Thank you
Mzia Ohliger
11.12.2022
Positives
Excellent treatment good food Beautiful hotel thank you!
Volker Dr. Schuchardt
22.11.2022
Positives
Very friendly, courteous staff, quiet location, easy to reach the city and the shuttle service back to the hotel is very convenient, even for older people!
Ulf Badusche
21.11.2022
Positives
Rarely such a well-organized SPA hotel, highly recommended
Marat Krykbaev
18.11.2022
Positives
We are fascinated by the natural location of the Monti Spa Hotel, at the same time its accessibility to the city, the opportunity to visit the colonnade with healing water (including with hotel buses). The hotel itself is remarkably cozy, delighting with its interior, which introduces the historical imperial past of the region with exquisite paintings, furniture in the living room and concert hall. Live music here complements the atmosphere of friendliness and relaxation. The treatment is well organized, modern equipment, the staff is friendly, always ready to help in difficult situations. The pool and sauna are just great. The food is replete with fruits, vegetables and delicious desserts. The breakfasts are especially good. Although they lacked delicious Czech sausages and sausages, and the dinners were rather monotonous. Based on the price/quality ratio, the Monti Hotel deserves its four stars! We will gladly take advantage of the opportunity to live there again, and wish everyone a wonderful holiday!
Raisa Freidenberg
14.11.2022
Positives
We liked it very much, we would like to come back.
Helene Lieder
02.11.2022
Positives
Visited this hotel for the first time and didn't have it ready. Staff very friendly and very helpful. Rooms are large and spacious clean the wardrobe was very impressive. Food was delicious, especially fish, good selection of dishes for every taste. Location very good around the forest and in 15 minutes you can be in the center of Marienbad.Negatives
So it's not negative, just a small note in the bathroom there is no shelf for cosmetic utensils. Otherwise nothing to complain about.
Igor Naumenko
02.11.2022
Positives
Thank you, we had a very good rest. I would especially like to thank the Sanatoriums.com team, they will always help and advise. We will definitely come back to the Monti Hotel.Negatives
No
Maria Belobrovenko
02.11.2022
Positives
Very nice hotel, I especially liked the location, quiet and green. We spent a great 2 weeks with pleasant treatments and delicious cuisine 👍🏻
Irina Kovalenko
01.11.2022
Positives
I liked everything!Negatives
It’s a pity that we weren’t able to take advantage of all the bonuses: neither the transfer nor the excursion around Prague. Expensive parking (I had my own car) - CZK 300/day, and it wasn’t even that expensive - everything was occupied.
Friedhelm Wolter
31.10.2022
Positives
very good and quiet location, shuttle good, service staff excellent, otherwise good, kitchen staff in a rather bad mood; Parking good, although expensive,Negatives
Room No. 6 is not at all superior, much too small; Massage very bad, other treatments very good, warm portion of food poor - no variety, few vegetables
OLEKSANDR MOSKOVKA
30.10.2022
Positives
Great location of the hotel. Beautiful interior, antique, high-quality furniture, beautiful room. Very friendly staff. Wonderful swimming pool and sauna. Nearby there is a wonderful forest. In general, the town is very cozy, although not big. There are several supermarkets near the hotel (if anything happens) you will need), you can reach them along the paths adjacent between the houses and the sports center, about 15 minutes on foot.Negatives
There is a lot of food, but in fact it is often too salty. Almost all the soups were very salty and some of the main courses too (after all, people undergoing treatment, and especially hypertensive patients, need no salt at all or to a minimum, but here it was very salty). The rooms were very, very poorly cleaned (with regards to dust), we are allergy sufferers, we had room 309 on the third floor, the vacuum cleaner only went through the center of the room, there was a lot of dust on the carpets along all the walls, one of the window sills was completely covered in dust from a month ago and there under the radiator there are generally balls and layers of dust on the baseboard, well, it’s as if they haven’t been cleaned for a year. It’s the same story if you move the mattress away - there’s a lot of dust on the bed frames too. At the table it’s absolutely terrible, there’s paper and dust and hair in such a layer that it’s impossible to describe, I think Everything remains the same there, in general there is a problem with cleaning. The bathroom is relatively clean, but there is an ancient coating in the shower that could be cleaned, the water there is not hard, so I think they haven’t done any general cleaning there for a couple of months. The mattresses are soft for me. , there is no protector (protection for the mattress), the sheet is not too big and in the morning you wake up on half the mattress without a sheet as everything slides off (you need either a larger sheet or with elastic bands and protectors simply must be present, you don’t wash the mattresses)Answer from Spa Hotel Monty
Здравствуйте! Большое спасибо за ваш отзыв. Нам очень жаль, что Вы остались не полностью удовлетворены услугами. Мы обсудим ваш отзыв со всеми менеджерами и обеспечим исправление. Я надеюсь, что вы дадите нам шанс в будущем, поскольку мы улучшили наши услуги. Хорошей осени, Sales Department.
Olga Gerdt
30.10.2022
Positives
We liked it and will come again.Negatives
No negativity
Vladimir Lind
30.10.2022
Positives
It was our first time with our family and we really enjoyed it. There are no cons. The only negative is that I don’t want to leave😆😆😆.Negatives
Treatments that are not included in the package can be paid for. But the lady sitting at the Baleo reception turned me off abruptly, apparently they don’t need cash. And she told me the price for this treatment, how to do it, and then that there was no person.Answer from Spa Hotel Monty
Sehr geehrter Herr Lind, vielen Dank für Ihr Feedback. Wir bedauern sehr, dass Sie mit den Leistungen nicht vollständig zufrieden waren. Wir werden Ihr Feedback mit allen Führungskräften besprechen und für eine Korrektur sorgen. Ich hoffe, Sie geben uns in Zukunft eine Chance, da wir unsere Dienstleistungen verbessert haben. Sales Department
Franz Janzen
24.10.2022
Positives
Very nice staff helpful and polite Good selection of food in the restaurant The location of the hotel allows long walks in the area
Gerd Grimm
17.10.2022
Positives
Very nice hotel, great location. Absolutely courteous and friendly staff. Good kitchen; Very satisfied with the spa treatments.
Peter Prüter
12.10.2022
Positives
Very nice treatment staff.Negatives
Lunch did not correspond to a 4 star hotel. Listlessly prepared, monotonous, no sauce or vegetables.Answer from Spa Hotel Monty
Schönen Tag, vielen Dank für Ihr Feedback, das wir zu schätzen wissen, und natürlich haben wir sofort mit der Verbesserung des Mittagsangebots begonnen. Einen schönen Tag noch, Sales Department
Galina Thomas
09.10.2022