references
Alexander Gorelik
07.08.2018
Positives
My wife and I vacationed at Chateau Monty for the second year in a row and did not regret it. We were pleased with everything. The very beautiful forest surrounding the hotel, combined with its exquisite interior, creates the preconditions for a positive holiday. Probably everyone who has stayed at this hotel dreams of being there again someday. Thanks to all the hotel staff for their care of our guests.
Ирина Панченко
05.08.2018
Positives
The doctor’s appointment and the procedures were very surprising. You were invited to the appointment with your mother???? and the doctor began to list a huge number of procedures that would be done (!!!) - after five minutes the appointment was over. As a result, having received a schedule of prescribed procedures, the following was obtained: 2 massages, 3 injections, 3..., 2..., 2... etc. I understand that my package consisted of 21 procedures, but why split the procedures so much??? for this period while staying in a sanatorium and what kind of treatment/rest can we talk about? Why can’t you get 4 procedures (that the vacationer needs or wants) of 5 each (for example, according to my indications, I would like to receive: - dry massage (5); - lymph (6); - gas package (5); - currents on the lower back (5 ) ) and I would receive both pleasure and treatment (even for such a short period of time), and I would also be happy to add procedures for an additional fee (foot massage and whirlpool foot baths). I would like the hotel management to think through the issues of visiting a doctor and prescribing procedures.
Сергей Акаев
04.08.2018
Positives
at the Reception - The attitude towards visitors remains to be desired; they could not give intelligible answers to many questions (on bus and train schedules, on purchasing tickets, rules of travel on trains) citing poor knowledge of the Russian language. Otherwise, I generally liked everything.
Алексей Беликов
01.08.2018
Positives
Beautiful hotel interior, beautiful view of the city, magnificent surrounding area, forest. Unfortunately, a good massage therapist appeared at the hotel on the last day of our vacation. Very pleasant musical evenings are held several times a week, and there is a good SPA area. Lots of games: chess, tennis, table football, good gym. In the Balneo (medical building) the specialist at the reception is very pleasant and attentive, she always helps with all questions regarding treatment. The hotel does not have a supplied spring; the Lesnoy spring is brought in and is available until 10 a.m. morning. Considering the distance to the colonnade with the springs, it would be better to organize the delivery of several springs during the day. For gas injections and inhalations, and sometimes for other procedures, you have to stand in line, which is unacceptable on vacation. The reason is the lack of a specific procedure time (threads are not separated), which could be easily eliminated. Those booking a stay through sanatoriums.com must take into account that not all procedures from the advertising video are included in the treatment package, which is announced by the doctor already at the hotel. As a result, it is possible to receive a slightly different treatment than you expected or pay extra, although everyone is treated carefully and They change procedures both in time and in terms of treatment.
Elena Derzhavina
31.07.2018
Positives
Very good hotel, I liked everything. You need to keep in mind that it is located on a hill, this is both a plus and a minus.
Valeriy Khazron
29.07.2018
Positives
Location. Courtesy of the staff. Hotel interior. Cleanliness. A quick and poor quality doctor's appointment. The quality of the water bath is a cold stream of air when taking a bath, hitting the lower back.
natalia ioramashvili
26.07.2018
Positives
Location, decor, comfort in the hotel, good equipment, presence of a swimming pool, “live music in the cafe” (more is possible). Lack of information upon admission. After receiving the procedure appointment card, it is advisable to talk with a medical professional. employee. The quality of massage provided by some employees is low.
boris dyshel
25.07.2018
Positives
Excellent spas. Excellent swimming pool right in the hotel.
Sergei Derzhavin
25.07.2018
Positives
Good hotel! Clean comfortable rooms. The hotel is located on a hill and all sources are approximately the same distance away. Exit from the hotel directly into the forest.
Ralf Zimmer
22.07.2018
Positives
Very friendly staff who always tried to fulfill all wishesNegatives
Boring food selection that was repeated over and over again for 2 weeks. Bohemian cuisine would provide more. For those with walking difficulties, it is far from the center but there is a free shuttle bus every 2 hours.
Liubov Nikolaeva
21.07.2018
Negatives
Hello, I was on vacation at Monty for two weeks. The staff is rude to Russian-speakers.
Галина Петриченко
11.07.2018
Positives
Excellent location of the hotel, friendly staff, thoughtful interior, quality treatment. Thanks everyone.Negatives
A small minus - the food is monotonous and prepared without soul. Perhaps this will even benefit someone...
Irina EGEA
01.07.2018
Positives
Beautiful, very clean hotel, in a beautiful forest. Helpful staff.Negatives
The food is primitive, prepared without any imagination from defrosted products.
Татьяна Шмыгалева
01.07.2018
Positives
The hotel is large and beautiful, the staff is friendly and polite. Much attention is paid to cleanliness and order. I listened to pleasant live music in the bar. I would recommend it to my friends and acquaintancesNegatives
No
наталия горбунова{
30.06.2018
Positives
Good service in the restaurant, friendly, smiling waitresses. Wonderful location.. wanted a room with a view of the surrounding area, but it didn’t work outNegatives
Unfriendly employees serving procedures on the 1st floor. Good service for treatments in the wellness area
Elena Koak
17.06.2018
Positives
In most honey The workers in all rooms performing procedures are attentive and friendly.Negatives
At the reception desk the day shift workers are not very friendly, except for the evening shift workers, when asked a question they refer to brochures, is it really so difficult to answer? We were pleasantly surprised when the receptionist told us in detail where everything was, how to get there, and everything in such detail. Upon arrival, they didn’t tell us anything at all, and to answer questions we were sent to brochures and advertisements. Yes, there is still no information in Russian about the benefits of gas injections and gas envelopes, only in German. And we only know Russian and Dutch. In our impression, there are at least as many Russian-speaking Germans there, if not more.
Boris Hendel
12.06.2018
Positives
Beautiful interior, very comfortable room, regularly and cleanly cleaned. There is a large selection of dishes for breakfast and dinner, there is always fresh fruit, a variety of salads and snacks. Polite staff. Fresh air and walks in the forest. Level treatment.Negatives
Tea only for breakfast, lunch and dinner, tea to order.
Наталья Морокова
10.06.2018
Positives
I thank all the hotel staff! The hotel is in a great location in a beautiful city. I wish EVERYONE good health!
Наталья Борисова
09.06.2018
Positives
I have the best impressions of my stay at the resort. May is the month of flowering, beauty and harmony. The hotel is located at a distance from the central colonnade (1.6 km), but for lovers of hiking and those who want to “work off” a rich buffet, this is the place. The advantages are a picturesque quiet location, a swimming pool, musical evenings, polite attentive staff, comfortable accommodation. The schedule of procedures allows you to plan excursions.Negatives
Fans of parties and social entertainment are definitely not for you; the average age of vacationers is from 50 to 85.
Antonius Rupp
27.05.2018
Positives
Everything was good and tasty, thank you.Negatives
No
Heike Wilkens-Stegmann
20.05.2018
Positives
A very nice, quiet hotel, away from the hustle and bustle! Nevertheless, the city center with its spa park and leisure activities can be reached quickly. The wellness offers and also the treatments are very good! Very nice, spacious facilities. Nice personel!Negatives
As a vegetarian and person with food intolerances, I was lost! The breakfast was ok! But dinner was difficult for me! On the 7 days of stay, the only vegetables we had were "peas and carrots" mixed in different ways with some cauliflower, broccoli and corn (frozen products) - and if you can't tolerate that😳!?! But there were at least 6 different salads every evening. That was nice! But it's nice to eat something warm too!
SVETLANA BATIUTOVA
01.05.2018
Positives
Hello, dear employees of sanatoriums.com! I stayed at the hotel from April 16-29 with my friend. I would immediately like to note the magnificently decorated hotel, in the style of a castle. I live in Switzerland, which is why I probably wanted to look at the “chateau” in the Czech Republic... thank you for your informal approach to my work, superbly designed videos on all hotels, helping tourists choose the right hotel!!! As can already be seen from the ratings, everything was excellent, great and very good, caring, friendly employees of the entire hotel and the medical department, and especially, I would like to thank the girls: Lyuba and Lida from the restaurant, Marina, who cleaned the room, Iveta at the reception. The location of the hotel is excellent, There is a pine forest all around, beauty. On Wednesdays and on weekends - pleasant music in the bar. Lots of impressions and positive memories! We will definitely try to come here again!Negatives
It seemed to us somewhat ill-conceived to leave the pool (in the evening), when the smart crowd was sitting in the lobby bar, we, leaving the pool in bathrobes, were forced to go “through the gauntlet”, and felt, to put it mildly, uncomfortable... And Also, the last day was literally a spoiled mood and impression... On April 28, I wanted to pay the bill at the reception, MILOS ZDRAZIL, who does not speak Russian, French, or English, took a long time to list what I needed to pay, I tried to explain that I was paying for everything and everyone, since my friend was with me, as a result, the presented invoice was paid with a 15% markup as expected, but then, already at home, I saw that there was double taxation in the invoice (15 %+15%) and that's not all... the next morning we were leaving at 6 am, and the same gentleman said that my friend had a debt, to my indignation that I asked to do everything yesterday, he replied that I DIDN’T WANT TO PAY FOR IT.... And again I took the bill with the same double taxation, I have all the documents, I paid more than once, the bills that were signed by IVETA Bartkova, Lucie Kroftova do not raise any doubts. I urge Ms. Galina to pay attention to the unprofessionalism of the employee’s work
Valeriy Khmylev
22.04.2018
Positives
The sanatorium is perfectly located, well equipped,Negatives
Management needs to devote more time and effort to training staff and monitoring their work.
TAMARA UGGELDAHL
19.04.2018
Positives
Thanks to the wonderful doctor and well-chosen staff, everyone is attentive - we have been to many hotels, but there was nowhere such attention. Treatment, food, service - everything is at the highest level! We wish everyone good health! Everyone we met was happy - and we look forward to seeing you again at this hotel! THANK YOU!!!
Ольга Юскина
18.04.2018
Positives
The hotel is next to a beautiful forest, where birds sing around the clock, and a wonderful view of the entire city.Negatives
The hotel is on the mountain, it is difficult to climb with a small child. There are practically no dietary dishes, and sometimes it is difficult to feed a small child. The procedures prescribed by the doctor cannot be changed to others, the answer is not allowed, even if they were on your list, but in a single quantity. In general, the conclusion suggests itself: buy the specific procedures you want directly at the hotel. Don't put everything in a package.
Ivan Krivko
08.04.2018