references
Positives
A wonderful place for a relaxing holiday, walks, and recovery. Friendly attitude of the staff - nurses, waiters, reception attendants. Everyone understands and even speaks Russian - there is no language barrier. The hotel has a good swimming pool, there is a forest all around, and if it weren’t for the need to go to the city center for mineral water to the springs, you could completely disconnect from the hustle and bustle.Negatives
Upon arrival, we were placed in a standard room, although we had booked a superior room. This was explained by the hotel being overcrowded (but if I book a room, why is it occupied on the day of my arrival?). The next day we were moved to a comfortable room that completely satisfied us, but the start of our vacation was somewhat overshadowed. I had to remind the maid that the bed linen needed to be changed on the ninth day of my stay. The linen was immediately changed, but isn’t the staff obliged to monitor this themselves if, according to the conditions, it must be changed once a week?
Answer from Spa Hotel Monty
Уважаемая Галина Жуковская, мы очень ценим, что Вы нашли время поделиться с нами своими впечатлениями от посещения нашего отеля. Нам очень жаль, что Ваше пребывание не соответствовало Вашим ожиданиям. Мы хотим заверить Вас, что мы сделаем из этого соответствующие выводы. Первоклассный сервис является нашим приоритетом, и мы будем работать на немедленном устранении всех Вами описанных недостатков. Еще раз благодарим Вас за важную для нас обратную связь. В качестве предлога во время вашего следующего пребывания, мы рады предложить вам 2 раза посещение нового мира саун и бесплатную парковку. Еще раз прошу прощения за ошибки наших сотрудников.
Positives
We are very grateful to Sanatoriums com. for the opportunity to have a good stay at the Monti Hotels. Special thanks to tour operator Elena for excursions to Paris and Prague. We received an unforgettable experience. For many years we have been using the offers of Sanatoriums Com. We are observing the positive growth of the company and hope to vacation only with you in the future. I suggest that those who have been on vacation for more than three years on your recommendation should be given branded T-shirts with the Sanatoriums com logo.Answer from Spa Hotel Monty
Уважаемый Boris Sterenzon, cпасибо за полезную и положительую обратную связь.Чудно, что Вам понравилось пребывание в нашем отеле. Мы надеемся, что скоро посетите нас снова. C нетерпением ждем следующей встречи с Вами. С приветом - GALA HOTELS, s.r.o.
Positives
I was pleasantly pleased with the Hotel’s convenient quiet location, luxurious interior, service (daily cleaning), attentive reception, and list of spa treatments. Despite the apparent remoteness of the hotel: everything is nearby - within walking distance of about 15-20 minutes. It is especially convenient to have paths in completely different directions (I counted at least four of them; I chose the path depending on the direction of the walk). And almost everyone passes through the forest! The air is incredible! There is a free shuttle for older people who don't want to walk :) in the hills. But the height is still small.Answer from Spa Hotel Monty
Уважаемая Людмила Глуховская, спасибо Вам большое за посещение нашего отеля. Мы рады Вашей положительной оценке пребывания и рады слышать, что Вы были довольны у нас. Мы хотели бы заверить Вас, что Ваше удовлетворение является нашей приоритетной задачей, и все сотрудники GALA HOTELS постоянно работают над собой, чтобы предоставить гостям наилучший сервис. Мы с нетерпением ждем следующей встречи с Вами в каком-нибудь другом из наших отелей или курортов. С уважением - GALA HOTELS
Positives
We were here for the first time. We can’t compare the treatment. The location is great for active recreation.Negatives
There was no stated diet plan. Lunch was like in a Soviet canteen and was always too salty. The menu does not reach 4 stars. There is very little information. As they say, the service was unobtrusive.Answer from Spa Hotel Monty
Добрый день, госпожа Раушенбах! Мы очень сожалеем, что вам не понравилось питание у нас. И нам искренне жаль, что мы не имели шанса отреагировать на ваши требования, если бы Вы предупредили менеджера ресторана во время вашего пребывания, то ваши гастрономические пожелания могли бы быть скорректированы в соответствии с вашими диетическими требованиями. Я надеюсь, что вы все еще не разочаровались в нас и мы увидимся вновь в будущем с Вами! С наилучшими пожеланиями
Positives
The sanatorium is wonderful! Location In a coniferous-mixed forest it gives a wonderful climate, unique soothing smells! The walk turns into pleasure! The treatment is not bad, it is only prescribed by a doctor and is done without the consent of the patient! The doctor is friendly. The food is a restaurant, it all depends on the cook, the big drawback is that they don’t serve seasonings for dinner that are served for breakfast, and for breakfast they are not needed at all, because... This is Breakfast, not dinner!!!! Little food is prepared, monotonous, a lot of Just canned food is used. The food is almost always cold. No Trays. You have to run around the hall with plates. Mineral water is poorly supplied. Wonderful pool! They clean up well! No air conditioning! This is a big drawback in the summer! The staff is responsive! Very calm, silence like in Paradise! Best regards, OlgaAnswer from Spa Hotel Monty
Уважаемая Olha Bakhotkina, спасибо Вам большое за Ваши отзывы о пребывании в нашем отеле. Мы рады слышать, что Вам у нас понравилось. Мы стремимся сделать всех наших гостей счастливыми и хотим, чтобы уезжали с лучшими впечатлениями. В связи с тем постоянно работаем с нашим персоналом с целью улучшить его услуги и предложить гостям высокий уровень сервиса. С приветом - GALA HOTELS, s.r.o.
Positives
Good afternoon Overall everything is good!Negatives
This year the quality of treatment leaves much to be desired. Also food is 3 points.Positives
Very good, only the bed in the single room could be a little wider instead of 1.0 m instead of 0.8 mPositives
It was our first time and we really enjoyed it. Nice room, excellent food, large selection of dishes and excellent service, plus the sanatorium is located in the forest, fresh air. The treatment was excellent, we had a very good rest!!!Positives
We've been to you several times and we've always had a great time. However, you could somehow explain the name "Monty". We know the origin, others may not.Positives
Hotel is wonderful, service - excellent, operation and procedures are hassle free and well set up. Rooms are very clean, good location, everything is good..Negatives
The only thing is the mattresses are synthetic, not suitable for me. I can't tolerate syntheticsPositives
Excellent work of the medical staff, good food, attentive attitude of all hotel staff towards vacationers. Ideal for those people who want to receive treatment and relax in peace and quiet.Positives
From 04/28/2019 to 05/17/2019 I stayed with my wife at the Monti Spa Hotel. The staff is friendly and attentive. Stay and treatment at the hotel are well organized. All procedures, as in other hotels, are well known. The food is excellent. Dumplings with cottage cheese were in particular demand among me. It is necessary to note the location of the hotel. There are forests and silence all around. The place is unique. I would like to note the good work of sanatoriums.com in organizing transfers, both from Karlovy Vary airport to Marianske Lazne, and in the opposite direction. We are very pleased with our time at Spa Hotel Monti. Best regards, Leonid TikhonovPositives
Beautiful location in the forest, a castle hotel because we have been booking twice a year since 2016Positives
Wonderful hotel on a hill. There is a forest nearby where you can walk and listen to birdsong. The hotel is located high up, to visit the resort center you need to go down. It's like physical education, you need to walk about 300 meters. Anyone who wants privacy and a relaxing holiday can safely recommend this hotel. The staff is polite, the food is varied. For the first time I tried a gas injection and a gas envelope.Negatives
No.Positives
We were truly pampered during our stay. The applications were effective and carried out in a timely and friendly manner. There was nothing wrong with the food either. We particularly liked the accommodation in our apartment, which we found carefully cleaned every day. Special praise to the cleaning ladies! The hotel can be recommended with a clear conscience. But you should definitely be good on foot if you live here, because you have to deal with the hillside location.Negatives
We didn't find any disadvantages!Positives
We stayed at this sanatorium from March 23 to March 30. We really liked the hotel. The food was excellent. The staff was attentive. It was my wife’s birthday. It was nice that they found a greeting card with a box of chocolates on the table in the room.Negatives
I didn’t like the treatment. First of all, the doctor who conducted the examination does not do it professionally. It feels like the prescriptions are not based on the profile of the disease, but simply to describe 15 procedures. We have completely different problems and quite serious ones. But alas, nothing good was prescribed. What was prescribed was done anyhow. There was no massage at all. We have something to compare with. We were in Karlovy Vary 2 times. The treatment there was excellent.Answer from Spa Hotel Monty
Добрый день, спасибо за Ваш отзыв. Мы очень рады, что услуги размещения и питания были в порядке. Примите пожалуйста наши извинения за неудобства, которые Вы встретили во время Вашего пребывания (в курортном отделе). Мы принимаем мнения наших клиентов очень серьезно, и на этой основе мы постоянно работаем с нашими сотрудниками c целью обеспечить высокий уровень нами предлагаемых услуг. Мы высоко ценим Ваше мнение, и все Ваши примечания тщательно проверим.
Positives
We were very pleased. Thanks a lot. The hotel is located right in the forest belt, the air is simply intoxicating. The staff, well done everyone. Especially in the restaurant, the girls are very attentive and polite. I would like to mention Tanya and Olya. Thank you.Negatives
The only thing that outraged us was the price for parking a car. 10€ is unthinkable. Previously, if you came for more than 10 days, it was free.Positives
We vacationed at the sanatorium for the second time. We liked everything: the friendly staff of the sanatorium, everything was like home, you could feel the care for the vacationers. But it’s bad that parking became paid. Otherwise, we were satisfied. It coincided that my birthday was in the sanatorium and when I came to my room from breakfast, I found a greeting card and a box of chocolates on the table. Thank you very much!!!!Positives
Excellent location, in the forest and far from the road. Clean air, wonderful rooms, excellent room cleaning. Good cuisine In general, the holiday was a success. We have been coming to this hotel for the second year. Great job by Sanatoriums!!!!Positives
All liked it. The expectations were justified.Negatives
The only thing I didn’t like was that the room was not vacuumed, but it was cleaned every day.Positives
We are in this hotel for the third year. As always, it's super beautiful. The spa treatments are particularly worth highlighting. We will be back definitely.Negatives
A critical note about the food: the bread selection could be more varied. Otherwise there is nothing to complain about.Positives
We are already regular guests at the hotel and always enjoy coming here. The treatments and the massages booked were, as always, very professional. A compliment to the spa boss!Negatives
The bread selection could be improved. Otherwise the cuisine is excellent!Positives
Thanks to hotel staff for the quality of work, care and pleasant atmosphere of the stay. Different and high quality nutrition. I would especially like to mention the work of Vadim (masseur). Attentive and responsible. I was very satisfied and will recommend your spa hotel to friends and acquaintances. Thank you ElenaPositives
Quiet location, fresh air, excellent, rich food, half board is completely sufficient, otherwise it would be too muchNegatives
Carpeted floor in the room! Since pets are allowed, there was still animal hair on the carpet, not for allergy sufferers.Positives
We are very satisfied, the 1 week was very nice.Negatives
They could be a little friendlier at the reception.Positives
Good medical facilities, wonderful swimming pool and sauna, beautiful and comfortable rooms, clear organization of procedures.Negatives
A number of deteriorations in service over the past six months since my visit in July 2018, namely: 1. They stopped offering water for dinner. Last year, jugs of drinking water with slices of orange, lemon and grapefruit were always on display for dinner. This was greatly appreciated by the hotel's clients. because Sometimes you just need to take a pill. Alas... 2. The number of shuttle flights to Excelsior and back has been reduced. Now the last one leaves at 16-00, and from “Excelsior” to “Monty” at 16-10. Most of the hotel's clients are elderly. They were deprived of the opportunity to admire New Year's Marienbad, because... The shuttle doesn't run in the evening. Return flight at 18-00.Answer from Spa Hotel Monty
Добрый день Роман Бухарев, Спасибо Вам за Ваше письмо. Для наших гостей мы стараемся постоянно предлагать новые и лучшие услуги, поэтому мы радуемся за то, что вам нравится наш новый сауновый мир. Что касается ваших комментариев по поводу напитков для ужинов, мы прекратили предлагать бесплатную воду. Воду и другие напитки можно купить в ресторане или в Лобби баре. Что касается трансфера, мы предоставляем наш трансфер 4 раза в течение дня, во времени 10, 12, 14 и 16:00. В 18:00 часов был трансфер, из-за низкого интереса, отменено. Спасибо за Ваше понимание. С уважением