references
Positives
I really liked the hotel. I was very impressed by the interior in the Modarn style. The location of the Monty hotel is far from the city, on a hill, surrounded by forest. The air is clean, no exhaust gases, quiet. Internally, the hotel is decorated in a modern castle style. Lots of paintings, brightly colored carpets, which improves your mood. The rooms have been renovated in European style and are distinguished by beautifully colored bright wallpaper. Perfectly clean bed linen, bathrobes and slippers. Daily room cleaning. The restaurant is beautifully designed, excellent food, lots of salads, fruits, drinks. Friendly staff service. The presence of saunas and a swimming pool additionally makes it possible to harden your body. All procedures are of good quality, from mud baths, pearl baths, massage, gas bags, injections, inhalations, lymphatic drainage massage, electropheresis. All these procedures bring great health benefits. I am very pleased with the hotel and the work of the staff. I'll definitely come next time. I thank all the staff at the Spa Hotel Monty. 03/07/2022Negatives
I would like mineral water to be available all day.
Answer from Spa Hotel Monty
Большое спасибо за ваш визит и время, которое вы потратили на информацию о вашем пребывании. Мы очень ценим это и рады, что вы остались довольны. Минеральная вода теперь доступна во второй половине дня. Вы обязательно получите удовольствие от следующего визита.
Positives
Nice hotel with a beautiful view. Very friendly staff, good treatment, wonderful cuisine. I can only advise furtherNegatives
Absolutely none. It would be nice to equip the rooms with a kettle, that's the only thing missingAnswer from Spa Hotel Monty
Большое спасибо за то, что выбрали Chateau Monty SPA Resort. Я рад, что вам понравилось ваше пребывание и обстановка в отеле. Для вашего следующего визита мы рекомендуем номер DeLuxe с набором кофе и чая для вашего еще большего удовольствия. Я верю, что вы будете максимально удовлетворены.
Positives
The guided city tour through Prague was very informative and well organized, the tour guide Lenka was very personable and nice. Again any time.Positives
I can only write positive things about this hotel. Idyllic location and delicious food. Unfortunately, at the time I was there, the swimming pool was damaged by the storm. Instead, we were allowed to use the beautiful sauna every day free of charge. The Czech and international staff were very friendly. See you next time.Positives
The staff in the restaurant was very nice.Negatives
I'm asthmatic, I was told it wasn't a problem, but there were old carpets everywhere and very dusty. It was disgusting. The staff during the treatments were very unfriendly and didn't explain anything to you. I needed my new asthma spray and went to the doctor, he didn't tell me later but when and where nothing happened. So we ended our stay and headed home. But it's definitely worth an experience, so no more Czech Republic.Positives
We were very pleased and had a great time. The procedures are super, there are not many people going in February and March. The hotel with the pool opened only on Thursday due to renovations due to the ceiling... But we managed to stay there for one day. The hotel is very beautiful and everyone is very friendly.Answer from Spa Hotel Monty
Спасибо за ваш дружеский отзыв и за понимание в непродолжительном ремонте бассейна. Мы очень рады, что Вы остались удовлетворены визитом и с нетерпением ждем вашего следующего визита!
Positives
Everything is fine . We spent pleasant days, I can advise furtherNegatives
The meeting was not very polite, the conversation was high......Because we probably arrived early....but then the same staff were polite and cheerfulAnswer from Spa Hotel Monty
Спасибо за вашу любезную оценку Мы рады, что Вам понравился отель и услуги. Будем рады, если Вы выберете Chateau Monty SPA Resort для своего следующего визита.
Positives
Stylish furnishings Very attractive spa area Very good service with consistently friendly staffNegatives
A towel rack and bathrobe hangers would be appropriate in the sauna areaPositives
A very quiet hotel, well equipped and friendly staff. The price-performance ratio is right, I can only recommend it.Positives
Super Zolkes chic clean hotel. Staff super friendly. The food was excellent, tasty, great products. All around great. The price is justified. Can only recommend the hotel!!! Will book it again.Negatives
The treatments can focus more on the guest's symptoms and complaints.Positives
We had a great time, the weather, accommodation, treatment, walks, the hotel staff were all superb. We will recommend it to friends.Negatives
Absolutely none.Answer from Spa Hotel Monty
Мы очень рады, что пребывание прошло к вашему удовлетворению. Спасибо за отличную оценку. Мы с нетерпением ждем встречи с вами и вашими друзьями.
Positives
House and staff were friendly and nice.Negatives
Hotel not recommended in Corona times. We had booked 14 days over Christmas and New Year. The first week was great. But then. From Monday onwards the dining room became full. More people came every day and the dining room was literally packed. We complained about this to the hotel manager on Monday and asked to sit in the restaurant, but was refused. We were assured that she would talk to the manager. Unfortunately it turned out that the good lady had two days off. On Wednesday things got really uncomfortable. There were strangers at the table, I have nothing against that during normal times, but in Corona times that doesn't have to be the case. The tables were so close together that we had to get up if someone wanted to go to the buffet and the staff had a hard time getting through. There were signs everywhere saying you should keep a distance of 2 meters and wear a face mask and gloves at the buffet. If someone went without one, the staff said nothing. After we spoke to the manager on Thursday and no agreement was reached, we decided to leave. So we lost 5 days. The sad thing is that there were still enough dining rooms available in the house. We had previously consulted sanatroriuns.com several times and were assured that Corona rules would be adhered to. Sanatoriums.com should control the hotels better.Positives
The treatments were very good, you felt very full. Will come again.Negatives
When booking it says sauna included, as it is only for 2 hours. There is no limit. Two women in the staff weren't particularly friendly. (If you speak several languages, you'll get a lot out of it.)Positives
Hello! We have been to this hotel for the fourth time and will definitely come again. Kind regards, Waldemar ThomasNegatives
Unfortunately you can't come to the colonade to the drinks source twice a day. Unfortunately the beds are bad, you sleep on boards, not a horse.Positives
The hotel is large, well decorated for Christmas, clean.Negatives
The hotel also charges a parking fee of EUR 10 per day - these costs were not disclosed when booking! There is no alternative parking nearby. SPA treatments - despite multiple additional requests from the hotel and Sanatorium.de - were scheduled after the hotel's presentation during the Christmas period - not after us. Requirement. We didn't get a doctor's appointment until December 27th (entry day - was December 24th), so we couldn't get the treatments we wanted/needed!...and that again - despite my extra request at the beginning of December! The staff was forced to keep "within limits" when clarifying the situation, ...but they weren't particularly friendly and helpful to us... - sometimes even arrogant! Treatments in Monty's SPA area cannot be compared with the other SPA hotels in Mariánské Lázně --- the quality and content of these treatments is, unfortunately, very questionable... for this reason we had booked the right treatments somewhere else this time! The stated "free" trip to Prague is only available on Thursdays (!), which was not announced to us when we booked. So it didn't fit into our stay plan! Communication by email with the hotel - is limited as the response is to us. Specific questions were formulated very poorly in German and did not contain any specific information requested. The food in the restaurant was OK, but you had to pay extra for drinks (including coffee and tea) at dinner - that wasn't stated when booking.Positives
We were very comfortable and cozy. Thank youNegatives
Regarding cleaning in the room, it should be taken into account that the carpet needs more thorough cleaning.Positives
Cozy hotel, tastefully decorated for Christmas. Huge advantages are also: Swimming pool with warm water (29°C), Sauna complex on the hotel premises, Silence in the room, since the hotel is remote from the road and other hotels.Negatives
No kettle in the room. No sockets by the bed. The total number of free sockets in the room is 2.Answer from Spa Hotel Monty
Большое спасибо за то, что выбрали Chateau Monty SPA Resort. Я рад, что вам понравилось ваше пребывание и обстановка в отеле. Для вашего следующего визита мы рекомендуем номер DeLuxe с набором кофе и чая для вашего еще большего удовольствия.
Positives
Hello. I'm Elena Schneider, I visited the Monti Hotel for the first time. Great location. Excellent food service. Everything is very tasty, clean, cozy. Good treatment. The rooms are clean, the bed linen is snow-white. Nice sauna and pool. On Saturday there is live music. I am very happy with the rest. I recommend everyone to visit this Hotel.Answer from Spa Hotel Monty
Большое спасибо за вашу рекомендацию. Мы очень рады, что вам понравилось ваше пребывание в Chateau Monty SPA Resosrt. Мы будем рады приветствовать Вас снова в будущем.
Positives
I liked everything very muchNegatives
No consAnswer from Spa Hotel Monty
Большое спасибо за отличные отзывы. Мы очень рады, что ваше пребывание прошло к вашему удовлетворению. Мы с нетерпением ждем вашего следующего визита!
Positives
The spa stay was a great success. We will continue to book the Hotel Monty in the futurePositives
Performance price ratio is value! Service was always on hand, very quiet, clean room, thank youPositives
Hotel 1A. Very nice and cozy. Food was very tasty. Nice personel. Thanks.Answer from Spa Hotel Monty
Sehr geehrte Damen und Herren, vielen Dank für Ihr Feedback! Wir freuen uns sehr, dass Ihnen unser Hotel gefallen hat. Nochmals vielen Dank für die Bewertung und dafür, dass Sie so ein großartiger Kunde sind, Marián Rapáč
Positives
Good location, good price/performanceNegatives
Food not good - not suitable for vegetarians. Tastes as if it had just been thawed and warmed up. Bowls are sometimes empty right from the start. Staff are sometimes unfriendly. Medical examination is poor, no real examination, just writing down treatmentsPositives
Everything was greatAnswer from Spa Hotel Monty
Sehr geehrte Damen und Herren, vielen Dank für Ihr Feedback! Wir freuen uns sehr, dass Ihnen unser Hotel gefallen hat. Nochmals vielen Dank für die Bewertung und dafür, dass Sie so ein großartiger Kunde sind, Marián Rapáč
Positives
All OK and good.Negatives
Toilet door opens in the wrong direction - uncomfortable. Pastry is not particularly good. Watermelon is bad. Move the soup corner to a different place because two snakes are standing against each other and disturbing each other. Once for gas syringe 45 minutes. waited. Put a coffee machine in the living room. Room 122Answer from Spa Hotel Monty
Sehr geehrte Damen und Herren, vielen Dank für Ihr Feedback! Wir freuen uns sehr, dass Ihnen unser Hotel gefallen hat. Nochmals vielen Dank für die Bewertung und dafür, dass Sie so ein großartiger Kunde sind, Marián Rapáč
Positives
We stayed at the Hotel Exelsior. And we are happy that we were there. We really enjoyed the trips to Prague. Ms. Eleonora did it very well and excellently!!!Answer from Spa Hotel Monty
Sehr geehrte Damen und Herren, vielen Dank für Ihr Feedback! Wir freuen uns sehr, dass Ihnen unser Hotel gefallen hat. Nochmals vielen Dank für die Bewertung und dafür, dass Sie so ein großartiger Kunde sind, Marián Rapáč
Positives
superAnswer from Spa Hotel Monty
Sehr geehrte Damen und Herren, vielen Dank für Ihr Feedback! Wir freuen uns sehr, dass Ihnen unser Hotel gefallen hat. Nochmals vielen Dank für die Bewertung und dafür, dass Sie so ein großartiger Kunde sind, Marián Rapáč
Positives
A very beautiful and well located hotel. Good food and polite staff.Negatives
Terrible mattress, all worn out and the bed is all creaking. The cleaning was also not very thorough.Answer from Spa Hotel Monty
Sehr geehrte Damen und Herren, vielen Dank für Ihr Feedback! Wir freuen uns sehr, dass Ihnen unser Hotel gefallen hat. Nochmals vielen Dank für die Bewertung und dafür, dass Sie so ein großartiger Kunde sind, Marián Rapáč