references
Positives
Thanks to hotel staff for the quality of work, care and pleasant atmosphere of the stay. Different and high quality nutrition. I would especially like to mention the work of Vadim (masseur). Attentive and responsible. I was very satisfied and will recommend your spa hotel to friends and acquaintances. Thank you ElenaPositives
Quiet location, fresh air, excellent, rich food, half board is completely sufficient, otherwise it would be too muchNegatives
Carpeted floor in the room! Since pets are allowed, there was still animal hair on the carpet, not for allergy sufferers.Positives
We are very satisfied, the 1 week was very nice.Negatives
They could be a little friendlier at the reception.Positives
Good medical facilities, wonderful swimming pool and sauna, beautiful and comfortable rooms, clear organization of procedures.Negatives
A number of deteriorations in service over the past six months since my visit in July 2018, namely: 1. They stopped offering water for dinner. Last year, jugs of drinking water with slices of orange, lemon and grapefruit were always on display for dinner. This was greatly appreciated by the hotel's clients. because Sometimes you just need to take a pill. Alas... 2. The number of shuttle flights to Excelsior and back has been reduced. Now the last one leaves at 16-00, and from “Excelsior” to “Monty” at 16-10. Most of the hotel's clients are elderly. They were deprived of the opportunity to admire New Year's Marienbad, because... The shuttle doesn't run in the evening. Return flight at 18-00.Answer from Spa Hotel Monty
Добрый день Роман Бухарев, Спасибо Вам за Ваше письмо. Для наших гостей мы стараемся постоянно предлагать новые и лучшие услуги, поэтому мы радуемся за то, что вам нравится наш новый сауновый мир. Что касается ваших комментариев по поводу напитков для ужинов, мы прекратили предлагать бесплатную воду. Воду и другие напитки можно купить в ресторане или в Лобби баре. Что касается трансфера, мы предоставляем наш трансфер 4 раза в течение дня, во времени 10, 12, 14 и 16:00. В 18:00 часов был трансфер, из-за низкого интереса, отменено. Спасибо за Ваше понимание. С уважением
Positives
We have been to this hotel several times already. We have only positive feedback. We feel at home in this hotel. We wish everyone health and good luck. Cernetchi familyPositives
Super. You will not regret. Everyone is treated with attention. The food is top notch. The staff treats you with respect and helps you with everything. The rooms are very warm. The hostess tries to create all conditions for vacationers. The administrator helps with all questions. Well done. Thank you very much.!Negatives
Nothing bad.Positives
The location is unique, the service is excellent, the staff is very friendly and helpful. We had a suite in a quiet location, the lady at the Balneo reception explained to us the advantages of the Gold + Card, we were happy to take advantage of the advantages and book our next stay straight away. Always my pleasure.Positives
I really enjoyed my stay at the Monte Hotel. Great food, great pool, very friendly staff. We were also very lucky with the weather, the hotel is located in the forest, everything was covered in snow, just beautiful for piebald walks. I liked everything very much. There were no cons for us. We will definitely come to this hotel again.Positives
I felt very comfortable throughout my entire stay. The treatments were very beneficial and got me back on my feet. The food was plentiful and tasted good. The staff were helpful and friendly. We had a great Christmas and New Year's Eve program, there was a great atmosphere. In the evenings we often had nice live music concerts. A fitness room and a swimming pool with mineral water completed the whole thing. Many thanks to all the staff at Hotel Monty, I'll be back.💕😁👍Negatives
Unfortunately too short (only 2 weeks)😔Negatives
We were here 3 times in 2018. And with each new trip you pay more, you get less.Positives
-Location and interior of the hotel - Swimming poolNegatives
- Quality of mattresses on the beds - Attitude of the receptionist - Lack of free water and tea at dinnerPositives
The hotel is wonderful. Beautiful and very warm (we visited in November). Lovely pool. Excellent cuisine - thanks to the chef. Very friendly maids.Negatives
Very far from mineral water sources. We walked 10 to 12 kilometers a day. It's three trips to the colonnade. On the one hand, this is a minus. On the other hand, it’s a plus, since walking around Marianske Lazne is a real pleasure. The second negative is the lack of free drinks at dinner. We vacationed three years ago in Karlovy Vary. So there was always free boiling water in the hotel restaurant. All vacationers were very pleasedPositives
The location of the hotel is excellent, there is a park nearby, there is the opportunity to take a walk. It's not so far from the center and the place is quiet. It’s very fortunate that the hotel provides a transfer to the center and back. It would be nice to add another 18.00 flight. The hotel itself is very beautiful, it is an aesthetic pleasure to stay there. The medical staff is attentive and qualified. I would especially like to mention the nurse at the water treatments in Balneo. The rooms are clean and cleaned regularly.Negatives
Along with the positive aspects, I would like to wish the doctor to be more attentive towards patients. In addition, it is surprising that there is no one from the medical staff in the afternoon. And if the patient’s blood pressure rises, there is no one and nowhere to measure it. Should I take my device with me? The doctor's appointment schedule is strange. If the doctor does not see you on weekends, please indicate on the website, because... These days are lost for treatment. As for nutrition, first courses (soups) are inedible. A strange situation with tea, elderly people (the main contingent of the hotel at this time) need a cup of tea in the evening before bed. There are no kettles in the rooms, so make a boiling water machine available. This is somehow abnormal. All guests celebrate, no matter where they come from.Positives
We vacationed at the Excelsior Spa Hotel. We would like to express our special thanks to the receptionist, Daniela.Positives
We stayed at Chateau Monty for the second time. The first time we vacationed at this hotel was 5 years ago. In our opinion, the food has improved. The staff is friendly and responds quickly to requests. We like the location: a walk to the springs through the forest is useful and enjoyable.Negatives
I would like a more professional approach to performing mud compresses and, if possible, introduce a variety of procedures, at least bathsPositives
Very good procedures. The effect is already on the 3rd day. Friendly staff. Cleaned every day. Bathrobes are changed upon request. The food is tasty and quite varied.Negatives
Additionally, I decided to have my face cleaned by a cosmetologist at the hotel. I chose a procedure that was 200 CZK cheaper (there are 2 depending on the cosmetics used). For some reason I got foundation on my face (???) and a terrible allergy after 3 hours (!!!). I do not recommend going to this cosmetologist!Positives
We are happy with our stay at your hotel, thank you.Negatives
The doctor's prescription of procedures is very chaotic, with no explanation of the effects of the procedures on the body and to what extent they correspond to certain diseases mentioned. Thermal procedures are prescribed and the client is covered with just a short towel. They made a comment, reacted quickly and the next day they covered us with blankets and then with large sheets.Positives
First of all, we want to thank the sanatoriums team. com for great work. Very hardworking and friendly people work there. All our wishes when booking were taken into account. Now about the hotel itself. Very good location of the hotel, silence, forest and clean air. I would like to say that finally a normal massage therapist has appeared in the hotels, this is Vitaly. Thank you very much to all the waiters in the restaurant. I would like to note that the rooms were cleaned every day this year. In general, we were pleased with our vacation.Negatives
These are not negative, but rather suggestions. Make tea for dinner, because boiling water is not that expensive, it will only bring more advantages to the hotel. And one more suggestion, there is very little live music downstairs in the bar. There is nothing to do in the evenings. Not everyone wants to go to the pool or sauna in the evening. The more often there are musical evenings, the more people will sit at the bar. And I would also like to make suggestions regarding procedures. It would be nice to introduce some new procedures.Positives
A great place for lovers of walks (forest, mountains) and incredibly beautiful.Negatives
Insufficient number of car parking spaces (only one) for disabled people or people with mobility problems.Positives
It was quiet and calm. Everyone liked the pool and sauna. Large selection for breakfast and dinner. The paintings, hangings, and mirrors in the lobby are magnificent.Negatives
We want to remember only the good things.Positives
1. Procedures at the hotel. 2. Availability of a swimming pool, sauna, jacuzzi. 3. Parking at hotels. 4. Quiet forest area. 5. The staff speaks Russian.Negatives
Not found.Positives
Hello, I would like to share my impressions of my holiday. Firstly, an excellent site where details are shown and described, down to the size of the bed. Special thanks to Victor from the Israel branch. He suggested several. things that were useful to me. The transfer worked accurately and efficiently. Staying at the hotel left the best memories. Special thanks to Iveta at the reception, Dasha and two Etkas at the balneo, and also Renata at the beauty salon. Apparently I'll come again.Negatives
The food could be improved. The selection of salads and fruits does not correspond to 4 stars, although there is enough of everything. One nurse from the second floor spoiled all the positive things with her attitude.Answer from Spa Hotel Monty
Уважаемая shtirlina irina, спасибо за Ваш отзыв. примите пожалуйста наши извинения за неудобства, которые Вы встретили во время пребывания в отеле. Жаль, что пребывание не соответствовало ожиданиям. Мы передадим все Ваши примечания конкретным сотрудникам и позаботимся сделать соответствующие выводы из них. Мы высоко ценим Ваше мнение, и все примечания тщательно проверим. Я отказываюсь сказать, что наши услуги не соответствуют 4-звездочному отелю. На ужин (буфет) готовят повара 10 видов салатов, 4 виды фруктов (доступные для сезоны). Мы надеемся, что на следующий раз мы можем показать, что эта трудность была делом одиночный случай и наши услуги отвечают самым высоким ожиданиям клиентов 4 звездочного отеля. С уважением Ива