references
Наталья Медведева
18.09.2017
Positives
- The hotel is located on the mountain, but very close to the Colonade. They went down for water several times a day. - General impression of the staff: moderately friendly and attentive. - The rooms are very cozy and comfortable. On cold days the heating was turned on. We changed the TV to a more modern one, which received programs in Russian.Negatives
1. Very uncomfortable blankets and pillows (large, very rough and lumpy). 2. Nutrition is just a separate topic. It looks like a sanatorium, they promise “diet food”... Nothing like that! Monotonous salads, very spicy sauces and dressings for them, absolutely inedible main courses and very strange combinations of foods in soups. But if you don’t eat all this, you will definitely lose weight! 3. Hydropathic clinic. When taking mineral baths, be prepared to lie down in an unwashed bath and in water that has not been drained from the previous patient. The staff here is young and doesn't bother with such trifles.
леонид тарараксин
18.09.2017
Negatives
The doctor, at the first conversation, did not examine me and prescribed procedures according to his own thoughts. There wasn't always internet, and if there was, it was terribly slow. Skype never worked in the room.
Irina Skvortsova
07.09.2017
Positives
Beautiful views because the sanatorium is located on a mountain, a wonderful walking tour through a spruce forest, full of oxygen, silence, wonderful staffNegatives
building with elevator B gives the feeling of a hospital and the corridor is clearly in need of renovation, as well as the entire hotel, we were not given rooms with a view of the forest although we paid for them
Sofia Tcherkasskaia
03.09.2017
Positives
Good treatment; competent doctor Magdalena Kozlowski; Availability of your own mineral spring for bathing; silence; fresh air near the forest; comfortable, spacious, clean rooms; large swimming pool.Negatives
Food is of low quality (below the level of a three-star hotel); some staff waiters are impolite; Young medical staff are not always attentive to patients (they can put them in a bath with cold water and do not respond to comments about this); the quality of massage sometimes leaves much to be desired; The pool often had insufficiently heated water.
Galina Stashina
17.08.2017
Positives
A wonderful holiday in a forest area. The proximity of springs and mountain walking trails, fresh air, wonderful scenery. I liked the organization and quality of treatment and food. The highly professional work of the entire hotel staff, the attention and friendliness that surrounded us throughout our stay deserve the highest praise. We consider it impossible to single out anyone separately. We stayed at the Royal Hotel for the second time, if possible, we will come again.Negatives
The location of the hotel on the mountain creates some difficulties for the elderly and people with leg problems. Everything is fine with the descent!
Aleksandr Shterenberg
09.08.2017
Positives
Great experience with the staffNegatives
Room cleaning is not always excellent
Рена Джафарова
05.08.2017
Positives
I would like to express my gratitude to all the staff of the Royal Hotel, especially the medical workers. All the conditions of the hotel justify the price, and in some respects even exceed it.
TATIANA OREL
01.08.2017
Positives
We were at the Royal sanatorium for the second time. Fortunately, the very positive impression from the sanatorium has not been overshadowed by anything even now. Good quality of procedures, attentive and polite staff (this is important!), good food (with minor comments, but this is very individual), wonderful location almost in the forest. However, this hotel is unlikely to be suitable for people with mobility difficulties, since it is located on a mountain, this must be taken into account. Many thanks to the wonderful cosmetologist Andrea, she has magical hands! And the massages in the Javanese salon are simply amazing, I highly recommend them.Negatives
The young nurse in carbon dioxide baths must either be replaced or trained...
Мария Андриенко
31.07.2017
Positives
A full course of treatment, attentive and polite staff, beautiful nature, the opportunity to visit European cities on excursions.Negatives
No.
Екатерина Ильина
26.07.2017
Positives
Comfortable conditions and the wonderful attitude of the staff create an atmosphere of real relaxation. You come back here with joy and leave with great reluctance.
Светлана Тулисова
26.07.2017
Positives
I especially liked the food and the individual approach to gymnastics. Thank you very much for everything.
Нина Кириллова
26.07.2017
Positives
The second year of our stay showed that it was not in vain that we changed the hotel. “Svoboda” is a good hotel. Everything was fine there. Here in the “Royal” our company felt both cozy and comfortable. If you give someone a recommendation, it’s the same: come to Royal, you won’t regret it.
Михаил Юабов
26.07.2017
Positives
We liked everything very much, we plan to come next yearNegatives
No
Ольга Кузнецова
23.07.2017
Positives
Cozy room, beautiful nature, satisfactory treatment, good swimming pool, some courteous waiters and medical staff.Negatives
The doctor does not take into account the patient's wishes and imposes his treatment. The rudeness and even rudeness of the second waitress, unfortunately, I don’t know the name (served on August 12, Table 18). I will absolutely not vacation here again.
Ольга Назаренко
13.07.2017
Positives
Very good location, cleanliness, comfort, friendly staff.Negatives
The food is not always acceptable: there is a lot of vinegar and pepper in the dishes. The hotel has almost no staff who speak Russian. At the end of our stay, an unresolved conflict arose: the restaurant administrator put lunch and dinner on the day of departure, which were not provided to us during a two-day absence, which is always practiced in other hotels (we are vacationing in Lazne for the 4th time). But on the day of departure, the administrator was not there, and the waitress, in a rather rude manner, refused to feed us. We paid for this food for the whole day! It was unpleasant. For the first time in Lazne we encountered rudeness.
Natalia Balakina
13.07.2017
Positives
High-quality treatment, attentive staff, friendly attitude towards all requests.
VLADIMIR AVERBUKH
10.07.2017
Positives
Excellent work by the doctor and all the medical staff. Excellent cleaning of the room and accommodation. Good breakfasts. Quite acceptable first courses for lunch.Negatives
Almost complete absence of dietary dishes during lunch and dinner, all meat sauces are very bad. It would be nice to include porridge and kefir in the menu of daytime and evening dishes.
Фаина Гордиенко
29.06.2017
Positives
I liked the location of the hotel - beautiful forest, clean air, a great place for Nordic walking. The hotel is on a hill, but there are many options for a fairly comfortable road to the springs, for example, through the forest - 15 minutes. The atmosphere in the hotel is friendly, all the staff speak Russian. Nice pool. I really liked the food! There is a large selection of dishes, balanced to suit different diets. I would like to note the non-formal, professional reception of the doctor. I plan to visit here again. I recommend the Royal Hotel!
Raisa Amelina
27.06.2017
Positives
Everything was good, in accordance with expectations.
Tatjana Plevako
26.06.2017
Negatives
There is practically no dietary food. Pickled vegetables, fatty salads, spicy and fried foods reduce the level of treatment. In June, salads made from fresh herbs were completely absent.Answer from Spa Hotel Royal
Уважаемая Tatjana Plevako Мы очень рады, что Вы выбрали для своего пребывания в нашем городе именно наш курортный отель. Одновременно искренне сожалеем, что Вы были не довольны нашими услугами в области гастрономии. Благодарим Вас за Bаши комментарии, которые помогут нам улучшить уровень нашего питания. Но наш отель предлагает своим клиентам возможность индивидуального диетического питания. Вам достаточно сообщить Ваши пожелания менеджеру ресторана, он может обеспечить для Вас диетическое, вегетарианское, кошерное и другие меню в течение целого срока Вашего пребывания у нас. Спасибо за Ваши комментарии и предложения и надеемся, что снова приедете в наш отель. С уважением, Мартин Шемотл, Менеджер отеля.
Юрий Бычков
22.06.2017
Positives
Not a bad sanatorium for treatment, I recommend it. My wife and I were treated in April-May 2017. Very good reviews can be said about the service staff, be it the maid who cleaned the room, the physical therapy trainers, the massage therapist and of course the honey. nurses during procedures. Everyone works honestly, doesn’t slack, and always meets the client halfway. Well done. They strongly contrast with the doctor conducting the initial appointment - stern, don’t approach. The resort itself is not bad. Located at a height above all Lazne - it is convenient to walk along the paved routes and the view from the hotel is beautiful, the city is at your fingertips. Nice spacious rooms, equipped with everything you need for a relaxing stay, with good sound insulation. For the dignity of chickens I give the treatment a 5, the sanatorium itself a 4, the staff a 5.Negatives
Didn't like the food. The system is ordered 3 days in advance. There are few steamed or boiled dishes; this was a problem for my wife and tablemate. I didn’t like the salads, which were always seasoned with something sour, apparently vinegar. Although it could have been done simpler - cut the salads, but not season them, leaving it up to the clients. The choice of second and first courses is limited, although the quality is not bad. In general, the assortment was not rich. So I give the sanatorium a C for the restaurant.Answer from Spa Hotel Royal
Уважаемый Юрий Бычков Мы очень рады, что Вы выбрали для своего пребывания в нашем городе именно наш курортный отель. Одновременно искренне сожалеем, что Вы были не довольны нашими услугами в области гастрономии. Благодарим Вас за Bаши комментарии, которые помогут нам улучшить уровень нашего питания. Но наш отель предлагает своим клиентам возможность индивидуального диетического питания. Вам достаточно сообщить Ваши пожелания менеджеру ресторана, он может обеспечить для Вас диетическое, вегетарианское, кошерное и другие меню в течение целого срока Вашего пребывания у нас. Спасибо за Ваши комментарии и предложения и надеемся, что снова приедете в наш отель. С уважением, Мартин Шемотл, Менеджер отеля.
Лидия Винтер
20.06.2017
Negatives
The menu does not take into account the gastrointestinal disease profile. Mostly all dishes are pork and almost everything is fried. Sausages are almost always made from pork. Fish only shark, cod and pilatius. Sometimes I ordered boiled or baked beef, but it was impossible to chew it. The quality of food preparation is low. There is very little fruit. Mostly tasteless apples. There are pears and oranges. Sometimes bananas, which are not enough for everyone. There were no berries at all in June, until the 19th. Basically, a hotel's rating is determined by its location and medical services. There are many complaints about the quality of food at the hotel, but, Alas, nothing changes, unfortunately.Answer from Spa Hotel Royal
Уважаемая Лидия Винтер Мы очень рады, что Вы выбрали для своего пребывания в нашем городе именно наш курортный отель. Одновременно искренне сожалеем, что Вы были не довольны нашими услугами в области гастрономии. Благодарим Вас за Bаши комментарии, которые помогут нам улучшить уровень нашего питания. Но наш отель предлагает своим клиентам возможность индивидуального диетического питания. Вам достаточно сообщить Ваши пожелания менеджеру ресторана, он может обеспечить для Вас диетическое, вегетарианское, кошерное и другие меню в течение целого срока Вашего пребывания у нас. Спасибо за Ваши комментарии и предложения и надеемся, что снова приедете в наш отель. С уважением, Мартин Шемотл, Менеджер отеля.
ALEXANDER SELIN
13.06.2017
Positives
We really enjoyed. We are thinking of coming again.Negatives
I think the resort fee should be collected immediately upon check-in. We were asked to pay when we checked out and had already forgotten about it. Well, there's still money left.
lilia levenberg
12.06.2017
Positives
We were in the sanatorium from 05/26-06/08/2017. First of all, many thanks to Vladislav Bure at the Pomsk sanatorium, he took into account all our wishes and with his help we chose Royal. Thank you, we are very pleased. 1) I liked the treatment, the medical staff were friendly and smiling. 2) As for the food, breakfasts are the same as everywhere else, just what you need - cold cuts of meat, cheese + all sorts of additions. Dinners are also quite good. There were 5-6 procedures per day at 13.14 hours free. I liked the beauty of Marianske Lazne. The parks were quiet (who was tired of the bustle). The transfer was met on time and taken back. Thank you.Negatives
The sanatorium is located on a hill. For those who have problems with their legs, it’s better to choose another one. But this is not a minus. It’s a warning.
Марина Васильева
08.06.2017
Positives
Good afternoon I got everything I could from treatment and rest! The staff is polite, attentive, knowledgeable and smiling. At my request, the treatment schedule was adjusted so that I could be treated in the morning, and then go for walks and go on excursions. Dr. Magdalena Kozlovskaya is a knowledgeable specialist, competently prescribes treatment and is interested in its effectiveness throughout the entire course of treatment. The food is very good. The room is clean. The maids are neat, polite, and clean well. The weather was great. The musical fountain had a calming effect on the nervous system and was pleasing to the eye. The air is filled with the aromas of flowering plants, nightingales sang!!! We saw squirrels and a fawn!!! In general, we rested our souls and healed our bodies. I'd love to go again! Anyone who has visited Marianske Lazne at least once will definitely return there again!
Самуил Бавли
08.06.2017
Positives
positiva ochen mnogo/Negatives
raspolozenie na gore
IRINA LUKOYANOVA
07.06.2017
Positives
Clean air, hotel in the forest, walks in the fresh air.Negatives
The quality of food is poor. They mix it in the kitchen for next time, which is not enough to eat. Accommodation in the attic, stuffy. This single occupancy must be rented at half priceAnswer from Spa Hotel Royal
Уважаемая IRINA LUKOYANOVA Мы очень рады, что Вы выбрали для своего пребывания в нашем городе именно наш курортный отель. Одновременно искренне сожалеем, что Вы были не довольны нашими услугами. Благодарим Вас за Bаши комментарии, которые помогут нам улучшить уровень нашего сервиса. Но Вам достаточно сообщить Ваши пожелания менеджеру отеля, и поможет исполнить их для Вас, чтобы не омрачить Ваше пребывания у нас. Спасибо за Ваши комментарии и предложения и надеемся, что снова приедете в наш отель. С уважением, Мартин Шемотл, Менеджер отеля.
Елена Колесникова
06.06.2017