references
Tatiana Tatianich
12.03.2018
Positives
Despite the huge number of restrictions in my diet, the restaurant chefs prepared me individually a large variety of delicious dishes.Negatives
The restaurant must also have unrefined vegetable oils (olive, sunflower). It is advisable to make a shelf for accessories in the shower. It is advisable to change the creaky floors and think about the soundproofing of the rooms (I was aware of the personal conversations and television preferences of the neighbors).
Alla Gurbanova
10.03.2018
Positives
Swimming pool, hammam, kind medical staff, attentive maids. Excellent transfer.Negatives
The procedures are very short-term (massage 15 minutes, gas injections 6 pcs at a time). The doctor does not listen to the wishes of the patients. Instead of receiving procedures within the quantity specified during booking, they have to be purchased in addition.
Елена Смит
06.03.2018
Positives
I liked the location, the friendliness of the staff and the quality of the treatments (except for the massage).Negatives
There were many things I didn’t like about the restaurant: 1. For breakfast, you have to put hot porridge at the buffet counter, because... Constantly asking waiters and waiting is not very convenient; twice I never got my porridge. 2. Complete disgrace with tea. It is necessary to place a cooler with boiling water and tea bags for free access on the buffet counter, because... For me personally, 1 cup of tea brought by the waiter is not enough either for breakfast or after dinner. Yes, and the waiters can be reduced if you pour tea and coffee yourself at your discretion. 3. Food should not be salted so much - after all, people come with urological diseases and blood pressure, and salt is simply dangerous for us! 4. I would like free seating at the table, because forced company for 20 days with some insane, always complaining old woman can ruin the whole vacation. I visit the sanatorium every year, and I want to say that everything is good in Royal, except for the massage. He's just not here. 10 minutes of stroking is not a massage. In my case, the situation was saved by a masseuse from the paid Javanese massage salon Fira. If it weren’t for her, then next time I’ll have to look for a sanatorium with a good massage (in any case, in Sansoussi KV all massages last half an hour and are included in the travel package)Answer from Spa Hotel Royal
Уважаемые клиенты отеля «ROYAL», позвольте приобщить часть отзыва клиента, побывающего в нашем отеле: Очень боялся плохого питания, как тут некоторые писали, но реальность порадовала - готовят вкусно и питательно! Постоянно можно выбрать из предлагаемого меню то, что нравится. Завтраки мне тоже понравились. В нашем ресторане есть на завтрак выбор из нескольких каш. Мы стараемся, чтобы их свежесть была на первом месте, поэтому предпочитаем сервировку каши нашими официантками по запросу клиентов. Вы можете интенсивность массажа договорить с медсестрой, которая будет организовать массаж по Вашему желанию.
Василий Кравцов
06.03.2018
Positives
.Everyone liked the food, accommodation and treatment. Responsive and polite staff, I will definitely come to this sanatorium again. Thanks to all.
TATIANA SHARAKHOVA
04.03.2018
Positives
Good treatment. We were pleased with the baths and rehabilitation - individual lessons. The staff is very attentive and friendly. I liked everything very much.Negatives
No cons
Владимир Цыкарев
27.02.2018
Positives
I really liked the room! Everything is clean, beautiful, warm and cozy. The elevator works well. The transition to the medical building on the first floor is convenient; the descent to the bath and mud treatment department is directly on the elevator. I was very afraid of poor nutrition, as some wrote here, but the reality pleased me - the food is tasty and nutritious! You can always choose what you like from the proposed menu. I also liked the breakfasts. The quality of treatment is very good! The staff is just great! Clever doctor! We are delighted! We'll definitely be back!!Negatives
For the first four days, my legs hurt from the descent and ascent to the source of mine waters. But we were SO euphoric about Royal that we hardly paid any attention to it. In order to somehow reduce the delight from the sanatorium, I began to look for shortcomings.. If I don’t find any negatives, then I’m afraid that they will raise the price for wellness at Royal. And so... The room - the TV is small. Kitchen - no complimentary box for cooks Treatment - no option to purchase additional massages on a day off. :-)Answer from Spa Hotel Royal
На нашей кухне мы уделяем большое внимание диетической пище, особенно тщательному посолению наших блюд. Нельзя готовить полностью без соли, но у каждого из наших клиентов есть возможность заказать у официантов блюдо полностью без соли. Каждый гость в такое блюдо может добавить инивидуально соли по своему вкусу.
Ирина Петухов
21.02.2018
Positives
We visited this resort for the second time. All was good . We really liked Doctor Kozlovskaya. She gave a lot of recommendations regarding treatment. The room was large, bright, with a balcony. Cleaning was done every day. The procedures were carried out efficiently. The food was also normal. In general, everything was good and of high quality. The only inconvenience was the ongoing renovation, some passages were closed, repair work was being carried out on many rooms. There was some discomfort associated with this. Namely, repair work associated with dirty work in connection with changing tiles and plumbing, as well as replacing cables, and Because of this, there were problems with the Internet in the rooms.Negatives
No
Alexander Sauer
11.02.2018
Positives
Jachimov had already been to Poland, Latvia, the Czech Republic and it was also good but it couldn't be compared with the service that the Hotel Royal offers. Everything was really very good. We would like to thank you again for the wonderful time that gave us a lot of relaxation. LG family SauerNegatives
No
milyausha biktemirova
05.02.2018
Positives
I was especially pleased that everything happened in one place - accommodation, food, treatment!!!
Galiya Yusipova
04.02.2018
Positives
Excellent effect on the body of natural factors (mineral water, baths, gas injections, peloids, wonderful air), the goodwill and attentive attitude of medical personnel, dietary nutrition. Selection of individual treatment. Possibility of selecting individual traffic loads in the most beautiful surroundings of the city.Negatives
lack of detailed information about the location of treatment rooms, lack of recommendations about life after spa treatment, lack of information about walking routes.
Ирина Мягкова
29.01.2018
Positives
Friendly staff, both medical and maids. I will go to you again and recommend you to friends.Negatives
Very uncomfortable pillows. If you change them, everything will be great.
Татьяна Горбаенко
20.01.2018
Positives
This is our third visit to the Royal sanatorium. Once again I would like to note the excellent work of the Sanatoriums team: reasonable prices, ease of booking, and excellent transfer. This time we were especially lucky - instead of the usual double room we had booked, we got a large two-room one with a wonderful view from the windows and a separate bathroom. Either this was a compliment from the sanatorium to regular customers, or the culprit was a small renovation to update some rooms that was carried out in Royal at that time. In any case, it was unexpected and very pleasant. Over the time since our last visit, the sanatorium has changed for the better, the medical staff has become more attentive, the gym has been updated, some of the nurses and waiters have changed, and the offer of fruits at dinner has become more varied. Dr. Kozlovskaya is still friendly and attentive; she takes into account all wishes when prescribing procedures; this time she suggested a new procedure, which helped a lot. The dishes in the restaurant range from edible to delicious. A nice bonus is free tea for lunch and dinner. The location of the hotel is excellent - there is forest all around, silence, and at the same time, 3 minutes and you are at the source. We would be happy to return to Royal again.Negatives
1. This is rather a wish - to diversify the offer of salads for lunch and dinner - nothing new for several years. Delicious salads made from celery, cabbage and fresh tomatoes and cucumbers are in demand; the rest are all with a lot of vinegar, and few people eat them. 2. Well, for people with bad legs or heart problems, it is necessary to take into account that the hotel is located on a hill and the climb to it from the source is quite steep.
Андрей Дворцов
11.01.2018
Positives
All staff speak Russian. Great spa. The food was very tasty in the restaurant. Room cleaning every day.Negatives
The extra bed had dented springs. It is very uncomfortable to sleep on such a bed.
liudmila protsenko
11.01.2018
Positives
I went to Marianske Lazne for the first time from January 2 to January 10, 2018. Based on descriptions, reviews and videos, SANATORIUM chose the Royal Hotel. Excellent price-quality ratio! The hotel is located on a hill, in a pine forest. The colonnade is located below. Very polite and attentive medical staff! Everything works on time! Requests to reschedule procedures are treated with understanding. Room cleaning is very high quality! The food is varied and deliciously prepared. Special thanks to Dr. Pani Kozlovskaya, a qualified specialist and attentive woman. I am satisfied with my stay at the hotel.Negatives
- In 4-star hotels, slippers are required, here slippers are for an additional fee?? -Paid for a "comfort" room. The room was no different from the standard room. -very often there was no light in the corridor -one of the workers in the carbon dioxide baths was very unfriendly. I got the impression that this bathtub had not been rinsed before me and neither had it been rinsed after. - wish to have a doctor’s examination on the day of arrival, at least before 18:00Answer from Spa Hotel Royal
Потеря света в коридоре была вызвана постоянным ремонтом линий электричества в рамках реконструкции участка отеля. Для работы на минеральных ваннах мы ищем нового работника в течение длительного времени, ванны выгружаем и дезинфицируем после каждого клиента, Ваше впечатление, вероятно, связано с окраской источника с более высоким содержанием железа.
Дмитрий Крючков
10.01.2018
Positives
Great place, good food, swimming pool, close to the colonnade, clean, good sound insulation. Many thanks to the medical staff and restaurant staff.Negatives
More aimed at pensioners, young people are a bit bored. New Year's Eve was, of course, for the German audience over 60, you need to warn about this, of course, before taking payment. The question is not about respect for the nation (not in any case), but about interests and the language barrier, especially if you have children with you.
Alexsander Hafner
15.12.2017
Positives
Mostly everything was fine.Negatives
The shower in the bathroom weighs low and is not convenient, especially for older people. By the end of the week, the dressing gowns in the neck area were not the first freshness, a result of mud wraps and injections. They could have been changed.
Aleksandr Shustov
24.11.2017
Negatives
Disgusting hotel!!!!! THE HOTEL ADMINISTRATION IS ENGAGING IN FRAUD!!! I paid for my stay with a bank card in EUR. The administrator, without agreement with me and without confirmation on my part, made a double conversion, first into USD and then into crowns. As a result, instead of a payment of 900 EUR, a payment of 966.31 EUR was written off. This was not reflected in the documents from the hotel. The bank can document my words. After such deception, there were no positive reviews about the hotel. These are SCAMs!!!
Лидия Винтер
23.11.2017
Negatives
The quality of food is very low. For example, pilaf with chicken is just a mess, not pilaf. Everything is mixed up and there is continuous mucus on the water. The so-called vegetable soups are a parody of them - sheer flour. Boiled beef simply cannot be swallowed; it is dry and without taste or smell. The sandwiches are also mixed and nothing significant, just a piece of tomato, cucumber and cheese. For some reason, vegetables all float in water and often this water is sweetened. It is not clear why you need to throw vegetables into water. If you can just cut it. In short, waste-free production, nothing is wasted. SHAME ON THE COOK! And how do they hold someone like that! All soups with sliced sausage. There is no unrefined vegetable oil; they offer refined oil, which is only for frying. No conclusions are drawn to improve nutrition quality. The only question is why? Most vacationers are unhappy with the food.Answer from Spa Hotel Royal
Большинство клиентов ценит нашу кухню как отличную, или очень хорошую. Мы используем масло в соответствии с рецептами наших блюд, в основном пользуемся оливковым маслом Extra Virgin. Ломтики копченостей были разрезаны в супе согласно рецепту / Франкфуртский суп, суп из капусты… / Овощи для порезов, конечно, приготовленные на пару, свежие и нарезанные овощи могут использоватьcя в рамках подготовки овощных салатов, предоставляемых в форме или без заправки, или с заправкой, которую гость может сделать прямо на буфетном столе.
Tamara Glezer
15.11.2017
Positives
The hotel is very good: located in the forest, the air is clean, quiet, friendly, friendly staff.Negatives
The only downside is the uphill climb.
Anatolii Liushinskii
08.11.2017
Positives
Wonderful place - Marianske Lazne, wonderful friendly people. Wise doctor Magdolina Kozlovskaya and competent medical staff. Hard-working, intelligent service staff. Everything contributes to coming to you in 2018 and recommending to friends a holiday with you.Negatives
No negatives.
Natalia Martynova
29.10.2017
Positives
The location of the hotel remains invariably excellent. Calm and quiet. High-quality daily cleaning of the room by a maid (a young brunette).Negatives
I've stayed at the Royal Hotel several times. Unfortunately, the level of professionalism of the staff has dropped sharply. Perhaps this is due to a change of generations, or they hire completely untrained, unskilled workers. In mineral carbon dioxide baths, either incomplete drainage of water is allowed after the previous vacationer has used the bath, or the technology for filling the bath with water is not maintained. The result of staying in such water is essentially zero. It is useless to talk to young medical staff about this topic. Explanation is such a source. It’s a pity that nurse Maria, a true professional in her field, is not working in the baths now. The unprofessional work of some waiters is sometimes just borderline... If six months ago the loud laughter of some waiters could only be heard in the kitchen, now it has become possible to do this in the restaurant hall. Several times at dinner they brought barely warm water for tea in a teapot; the amount of water in it would have been enough for a small cup of coffee. The doctor prescribes procedures at his own discretion, without taking into account information about intolerance to some. The motion sensor for the light in the 2nd floor corridor was repaired only after a week of staying at the hotel, despite requests (several calls to the reception). This time, it seemed that the hotel staff did not inspect the room before the arrival of vacationers to check the serviceability of plumbing equipment, furniture and the presence of necessary interior items. Within 2-3 days we had to resolve the “problems” that arose, which vacationers should not deal with. I believe that all of the above “cons” are unacceptable for a 4* sanatorium.Answer from Spa Hotel Royal
Для работы на минеральных ваннах мы ищем нового работника в течение длительного времени, ванны выгружаются и дезинфицируются после каждого клиента, Bаше впечатление, вероятно, связано с окраской источника с более высоким содержанием железа. Наши врачи предписывают процедуры, в соответствии с состоянием здоровья клиента, с лучшими знаниями о том, что они принесут пользу и особенно не навредят клиенту. Если у вас есть какие-либо комментарии, пожалуйста, обратитесь к старшей медсестре, или к менеджеру отеля. В нашем ресторане можно заказать как маленький, так и большой чайник с кипятком. Потеря света в коридоре была вызвана постоянным ремонтом линий электричества в рамках реконструкции участка отеля.
oxana pyankova
27.10.2017
Positives
Wonderful, quiet location of the resort. Attentive staff.
Сергей Ситнев
22.10.2017
Positives
A very, very good hotel for treatment and accommodation, 5 years in Marianske Lazne, my wife and I have been to many hotels, but this is the best - I recommend it. We were there in 2017. with friends, everyone was happy. Sergey.
Наталия Сиводедова
09.10.2017
Positives
I rested at the ROYAL sanatorium in September 2017. Very good sanatorium. Excellent medical base. Attentive and caring medical staff. Doctor Mrs. Kozlovskaya pays attention to all wishes. The reception staff is always ready to help in any matter. The rooms are well thought out and the cleanliness is impeccable. Yes, the sanatorium is located on a small hill and this should be taken into account by people with disabilities. For everyone else - a great exercise. As for the food, I can say that the breakfasts were quite good. But the buffet on Fridays, Mondays and Wednesdays leaves much to be desired. I recommend staying in this sanatorium. I will happily return to this resort, but only with BB mealsNegatives
Food below average. Sour salads.
Tatiana Babchenko
04.10.2017
Positives
I really liked the attitude of the sanatorium staff towards vacationers; all procedures are carried out at strictly established times. I would especially like to note the procedures related to rehabilitation - I was prescribed individual gymnastics, which was carried out by a professional physiotherapist. All attention was paid only to my problems. I was shown a set of exercises related to improving the functioning of the hip joints. After receiving a set of various exercises, I realized that by continuing to do physical exercises on my own at home, I could maintain my condition at the proper level.
Коняшина Юлия
26.09.2017
Positives
The sanatorium is located in the forest, on the other hand, not far from the springs (only a steep hill) There are 70 rooms, people dissolve, you can easily change procedures (if you took a program with treatment), but only if they were prescribed by a doctor!Negatives
As a woman, nutrition is not very important to me, but breakfasts are completely different. For dinner, sometimes it was possible to order a dish, but it was the same thing. The head physician, Mrs. Kozlovskaya, doesn’t look at all at all at the doctors’ prescriptions that I brought with me, she decides on her own what I need, took into account some requests, prescribed something of her own for extra. fee (I don’t know if time will tell if I needed it). And mud baths, although I asked her and it was written in the appointment, were not prescribed AT ALL. There is no mud as such in the sanatorium at all, only wrapsAnswer from Spa Hotel Royal
Завтрак, который подается в нашем ресторане, не скучен, наш выбор продуктов и блюд во многих случаях превышает предложения отелей той же категории. Наши врачи предписывают процедуры, в соответствии с состоянием здоровья клиента, с лучшими знаниями о том, что они принесут пользу и особенно не навредят клиенту. В нашем отеле, конечно, возможны торфяные ванны, а также торфяные обертывания. В нашем отеле есть природный лечебный источник, который мы предлагаем во всех трех модификациях.
Игорь Титов
25.09.2017