references
Positives
Everything was just wonderful. We had great fun. Thanks for all.Answer from Spa-Hotel Sadovy Pramen
Good afternoon from Karlovy Vary! Thank you for your high rating, we are very glad that you were satisfied and enjoyed your stay in our sanatorium. We are already looking forward to your next visit and a pleasant meeting. With respect and best wishes, Marketing Department LH Sadový Pramen
Positives
Many thanks to all the staff of the sanatorium, Garden Pramen, for their care, attention, treatment, cleanliness, delicious food!Negatives
No.Answer from Spa-Hotel Sadovy Pramen
Thank you very much for your high rating of our services. We are very glad that you enjoyed your stay and look forward to the next pleasant meetings. With respect and best wishes, Marketing Department LH Sadový Pramen
Positives
I am very satisfied with the treatments, the staff is very nice. My single room was perfect with a great view from the window. The location of the hotel was very good.Negatives
I don't eat meat, so it wasn't easy to order something. Dietswester tried hard, but...the menu wasn't to my taste.Answer from Spa-Hotel Sadovy Pramen
Good day, thank you for your review and we are glad that you enjoyed your stay. We will take your comments about the food into consideration and hope that everything will be fine on your next stay. Best wishes, Marketing Department LH Sadový Pramen
Positives
The location is perfect, friendly staff, we will definitely come again.Answer from Spa-Hotel Sadovy Pramen
Thank you for your high rating. We are very pleased that you were satisfied with our services and your vacation. We look forward to the next pleasant meetings. With best wishes, Marketing Department LH Sadový Pramen
Positives
We rested from 03/24/24 to 04/6/24. All liked it. Upon request, we were given a room not far from the elevator. It’s good that the procedures are done on time, and are completed before 2 hours, enough free time. There are no complaints about the staff, everyone is very attentive and friendly. In our opinion, the food is normal; from the 5 dishes offered for lunch and dinner, you can always choose according to your taste. Always served fresh and hot. The portions are well... very large. Many thanks to all the staff of the sanatorium.Negatives
There were no cons for us.Answer from Spa-Hotel Sadovy Pramen
Thank you for your kind words and high rating. We are very glad that you were satisfied with our services and your vacation. We look forward to the next pleasant meetings. With respect and best wishes, Marketing Department LH Sadový Pramen
Positives
Beautiful house, located close to the mineral springs, good to very good treatments, friendly staff. Thank you.Negatives
The food could be better. Some salads and compotes were often not refilled, the fruit plate was empty (if you come for breakfast after 8 a.m. - treatments). Dark bread would have been desirable.Answer from Spa-Hotel Sadovy Pramen
Hello, thank you for your review and we are glad that you enjoyed your stay. We will take your suggestions into account and we hope that everything will be fine during your next stay. Best wishes, Sales Department of the Spa Hotel LH Sadový Pramen
Positives
The only thing is that there are a lot of procedures and the location is in the very center. The procedures are great. Everyone is great, there are no queues.Negatives
We didn’t like it. Poor, tasteless food.. nothing for tea. You have to pay separately for robes.Answer from Spa-Hotel Sadovy Pramen
Good afternoon from Karlovy Vary. Thank you for your assessment, we will consider all your objections. With respect and best wishes, Marketing Department LH Sadový Pramen
Positives
Very nice staff, great treatments, perfect length.Answer from Spa-Hotel Sadovy Pramen
Thank you for your review and we are glad that you enjoyed your stay. We would be happy to welcome you again in our spa hotel. Best regards, Sales Department of Hotel LH Sadový Pramen
Positives
We had an excellent large apartment room, everything was comfortable. The location of the hotel is excellent - the very center, springs right under the windows. Treatment at the hotelNegatives
Well, very modest food. No promised dietary, gluten-free, etc. food. Dinner includes one pre-selected online dish; often not very tasty. Therapeutic time has been reduced - where it used to be 20 minutes, now it’s 15 or even 10. Some of the medical staff are friendly and do their job well, such as Irene on gas injections, one of the sisters on peat baths (unfortunately I forgot her name) or massage therapist from office 2. Thanks to them for this!!!Answer from Spa-Hotel Sadovy Pramen
Good afternoon, Thank you for choosing our resort house for your holiday and thank you for sharing your experience. For lunch and dinner there is a choice of 5 dishes and food is ordered on an electronic terminal 2-3 days in advance. Any dietary needs can be resolved individually with a dietitian nurse, next time do not hesitate to contact her directly. Let's hope to see you next time. With respect and best wishes Marketing Department LH Sadový Pramen
Positives
12 days, 33 procedures. My husband and I were very pleased. Thanks for the offer!!!Answer from Spa-Hotel Sadovy Pramen
Thank you very much for your high rating and we are glad that you enjoyed your stay. We look forward to welcoming you back to our resort hotel. With respect and best wishes, Marketing Department LH Sadový Pramen
Positives
Everything was great, we would love to come back 😊Answer from Spa-Hotel Sadovy Pramen
Thank you for your good review and we are glad that you enjoyed your stay. We look forward to seeing you again. Best regards, Sales Department of Hotel LH Sadový Pramen
Positives
Everything was great, I liked everything very much.Answer from Spa-Hotel Sadovy Pramen
Thank you very much for your high rating and we are glad that you enjoyed your stay. We will look forward to the next meeting. With respect and best wishes, Marketing Department LH Sadový Pramen
Positives
Everything is as it should be - good. Room cleaning leaves much to be desired. In general - everything is fine, thank you 🤗Answer from Spa-Hotel Sadovy Pramen
Good afternoon, thank you for your high rating and your comments will be considered. We are looking forward to our next meetings. With respect and best wishes, Marketing Department LH Sadový Pramen
Positives
Good spa hotel: - very good and varied treatments - Food is varied and adapted to the chosen treatment with appropriate options - The lack of a wellness area is compensated for by the thermal bath, which is 3 minutes awayNegatives
There is no adequate fitness room (mostly used for treatments - that's fine), but the individual machines are pushed together in the cornerAnswer from Spa-Hotel Sadovy Pramen
Hello, thank you for your high rating, which we greatly appreciate. We will consider your suggestions to improve our services. We thank you. We are pleased that you enjoyed your stay and look forward to your next stay. Kind regards from the hotel sales department
Positives
This is not the first time I have rested and received treatments in this sanatorium. I like everything, the staff is friendly and attentive. Procedures are always delivered at the appointed time without waiting. I plan to come again.Positives
Many thanks to medical staff of massage and thermal departments.Negatives
I would like the doctor and medical staff responsible for making appointments to be more attentive and friendly. The room was poorly cleaned, or rather not cleaned at all (only garbage was taken out). Ordering food is too complicated for older people and no one explains how it works. We will definitely not visit this resort again and no further recommendation. Complete disappointmentAnswer from Spa-Hotel Sadovy Pramen
Hello, thank you for your review. Your insights and recommendations will be addressed. However, the girls in the dining room are always happy to explain how to order food and work with the terminal. With best wishes LH Sadový Pramen
Negatives
the room was poorly cleanedAnswer from Spa-Hotel Sadovy Pramen
Добрый день, благодарим Вас за Вашу высокую оценку и спасибо также за Ваш комментарий, который мы рассмотрим. Благодаря вам мы можем стать лучше. S наилучшими пожеланиями отдел маркетинга LH Sadový Pramen
Positives
This is a convenient location, good medical facilities, a large number of procedures and comfortable large rooms. I would also like to note the caring staff of the medical department and reception.Negatives
Too many cons. The first is nutrition. The food is tasteless, the salads are somehow floating, for some reason the chopped vegetables float in the water and have a very unsightly appearance. Black tea brewed in a large cauldron is impossible to drink. My husband has a diabetic diet, which the waitresses constantly forgot about. Every morning for two weeks, the only cereal available is oatmeal; apparently the cook doesn’t even suspect that there are many other cereals in the world. Breakfast time is inconvenient from 7.15 to 9.00. And procedures are prescribed at this time. If you come for breakfast, for example, at 8.30, then many dishes are no longer there, even the notorious oatmeal. We were prescribed 5 carbon dioxide baths, in the first three there was almost no gas, and only the last two were as expected. It turns out there was some kind of breakdown, but no one said anything about it and the procedures were not replaced. I also really didn’t like the threatening reminders that if you lose your key or card, you have to pay 200 CZK, the same for rescheduling procedures. And even to measure the pressure, you have to pay. But what struck me most was the cleaning of the rooms, practically none at all. We complained to the reception, and in retaliation we received a “gas attack” from the maid; she poured so much bleach into the shower that we had to open all the windows and doors, otherwise it was impossible to stay in the room. A week later everything happened again. In the end, we gave up on “cleaning” altogether. We’ve been to different sanatoriums in different countries many times, but this is the first time we’ve encountered something like this. We will definitely not go to this resort again.Answer from Spa-Hotel Sadovy Pramen
Добрый день, благодарим Вас за Ваш отзыв. Ценим Ваше мнение и примем шаги для улучшения наших услуг. Все комментарии и предложения принимаем серьезно, и Ваше мнение поможет нам стать лучше. Благодарим Вас за то, что поделились своим опытом с нами. С наилучшими пожеланиями отдел маркетинга LH Sadový Pramen
Positives
Everything was just super. Many thanks to all the staff for the high-quality and professional service, from the moment of arrival to check-out. Everyone is very friendly, always with a smile on their face, which is very important for guests. The team at Sanatorium.com amazed us; it was very easy to choose a hotel and always responded to our questions clearly and quickly. We will definitely return to this hotel next time. Thank you all again for a great stay and see you next timeNegatives
NoAnswer from Spa-Hotel Sadovy Pramen
Добрый день из Карловых Вар! Благодарим Вас за Ваш положительный отзыв и высокую оценку. Мы очень рады что Вас устроила работа нашей команды. Будем надеяться на следующие встречи. С наилучшими пожеланиями, отдел маркетинга LH Sadový Pramen
Positives
We were at the Garden Pramen Hotel for the sixth time, and, as always, we were very pleased. We plan to come again in 2024! Best regards Nikolai & Claudia GengPositives
The location is perfect - close to the springs and close to the city center. The food is fine - big choice of the dishes. The staff is very nice, helpful and responsible. The medical procedures are probably the best!Negatives
There are just minor things such as changing towels once in a week only. Design of our room was done in absolutely dreadful orange and bright red colors. This type of colors are not associating for me with the relaxing atmosphere that the sanatorium is supposed to have.Answer from Spa-Hotel Sadovy Pramen
Hello from Karlovy Vary! Thank you for your rating and feedback, which we appreciate very much. Next time please don´t hesitate to write us in advance that you are not a fan of bright colours and we will do our best for your satisfaction. We are looking forward to your next visit. With the best wishes the sales department of the spa hotel Sadový Pramen
Positives
Everything is excellent, attentive medical staff, good attitude of all hotel staff.Positives
Lots of applications. The staff is accommodating.Negatives
Don't have any!Answer from Spa-Hotel Sadovy Pramen
Gutten Tag, vielen Dank für Ihre hohe Bewertung, die wir sehr schätzen. Wir freuen uns, dass Sie bei uns zufrieden waren und würden uns sehr freuen, Sie wieder in unserem Kurhotel begrüßen zu dürfen. Mit besten Wünschen Verkaufsabteilung LH Sadový Pramen
Positives
The spa stay at the Hotel Sadovy Pramen was fantastic! Above all, it was good for my 84-year-old mother, who survived a very difficult operation. Our highly competent spa doctor prescribed such treatments that helped my mother get it right. During the first few days of the treatment she was still in a wheelchair, then she moved around with a walker and in the end she only needed a walking stick. Pain after the operation has also almost completely disappeared. We heartily recommended the Hotel Sadovy Pramen to everyone we knew. Many want to go there now. My mother also definitely comes again. Thanks to our spa doctor and all the friendly staff at the hotel! EWPositives
Very nice, qualified staff, polite and friendly. Very well thought out and organized structure: all appointments in all areas are coordinated with one another. Very tasty food (but the review is on the "-" page)Negatives
Unfortunately the footpath to the hotel is broken. It is difficult to drive through with a suitcase or a walker. Not enough thought has been given to people who have lactose or gluten intolerance. We would also like to eat a cake, but we couldn't. A few more vegan dishes would be desirable. Some days it was really difficult to choose a dish when you have food intolerance. Otherwise the food was very - very tasty!!!!Answer from Spa-Hotel Sadovy Pramen
Gutten Tag, vielen Dank für die gute Bewertung und wir freuen uns, dass Sie Ihren Aufenthalt genossen haben. Um Ihren Speiseplan für spezielle Diäten anzupassen, können Sie sich jederzeit an die Diätassistentin wenden und alles mit ihr besprechen. Die glutenfreie Diät ist bei uns kostenpflichtig. Vielen Dank für Ihr Verständnis. Wir freuen uns auf Ihren nächsten Besuch. Mit freundlichen Grüßen von der Verkaufsabteilung von Spahotel Sadový Pramen