references
Positives
The procedures were very good and well chosen, after the doctor’s appointment, for each individual. The rooms were cleaned every day and were very clean. The food is varied. Those who are on a diet and those who love to eat will be pleased. We were at the Spa resort Sanssouci hotel for the third time and this time the staff was especially kind and attentive, for which we especially thank them!Negatives
Uncomfortable pillows. Those who clean the rooms are very loud and constantly talk in the corridor, this made it difficult to rest.
Answer from Spa-Hotel Spa Resort Sanssouci
Уважаемый господин Johann, Спасибо за великолепный отзыв нашему отелю! Мы рады, что вы хорошо провели у нас время и надеемся скоро увидеть вас снова! С уважением, Linda Spa Resort Sanssouci
Positives
I would like to recommend the spa hotel to everyone! My spa vacation was magical. The staff is polite, all requests are fulfilled very quickly, delicious food, the swimming pool and sauna are always clean. The hotel is a bit out of town, but that only has advantages. After drinking at the spring you need a little walk, so I find the hotel location ideal. If you don't feel like going for a walk, you can get a ticket at the hotel. The bus ride from the spa hotel to the city center only takes 2 minutes.Answer from Spa-Hotel Spa Resort Sanssouci
Sehr geehrte Frau Lena, Vielen Dank für die tolle Bewertung, die Sie unserem Spa Resort Sanssouci im Karlsbad gegeben haben! Wir freuen uns natürlich sehr, dass Sie bei uns zufrieden war und dass Sie Ihren Aufenthalt genossen haben! Das gesamte Team und ich freuen uns auf Ihren nächsten Aufenthalt! Mit freundlichen Grüßen, Linda Spa Resort Sanssouci
Positives
We were very positively surprised at how high quality the service was, the hotel staff are professionals and the service was provided very well. We recovered well and gained strength for this week. The staff is very polite, the food is good and varied. We would have to find out every time that we had booked the right spa hotel. Beautiful landscape, newly renovated, good treatment. Thank you!Positives
I would like to thank everyone who took part in this spa holiday event! Thanks to the transfer team, hotel and restaurant staff! Everyone helped me get the best. Everyone is polite, nice and correct. The hotel and spa treatments are recommended. All the best!Answer from Spa-Hotel Spa Resort Sanssouci
Sehr geehrte Frau Oxana, Vielen Dank für die gute Bewertung, die Sie unserem Spa Resort Sanssouci gegeben haben! Wir freuen uns sehr, dass Sie bei uns zufrieden war! Das gesamte Team und ich freuen uns auf Ihren nächsten Aufenthalt! Mit freundlichen Grüßen, Linda Spa Resort Sanssouci
Positives
I liked everything. The entire staff is very attentive, the food is delicious and there is enough of everything, I am especially pleased that soft drinks are free for dinner.Answer from Spa-Hotel Spa Resort Sanssouci
Dear Guest, Thank you for your great review of our hotel! We are glad that you had a good time with us and hope to see you again soon. Sincerely, Spa Resort Sanssouci
Positives
We rested from March 19 to April 1. I would like to note the work of the staff: clearly, harmoniously...special thanks to the employees of the Blu Haus restaurant. In addition, special thanks to the sanatoriums.com team for information and assistance in choosing a sanatoriumAnswer from Spa-Hotel Spa Resort Sanssouci
Dear Guest, Thank you for your great review of our hotel! We are glad that you had a good time with us and hope to see you again soon. Sincerely, Spa Resort Sanssouci
Positives
With all my heart and soul I thank everyone who organized all the transfers, treatment, service, cooks and waiters! Everyone was happy to help find a place for the procedures. Everyone was polite, friendly and correct. I will recommend your hotel and spa treatments. Good luck to all.Answer from Spa-Hotel Spa Resort Sanssouci
Добрый уважаемая Оксана Смолински, благодарим Вас за выбор отеля «Империал». Мы надеемся, что Ваш отдых был приятный и улучшил Ваше здорове. Большое Вам спасибо за положительную оценку. Мы надеемся, что Вы снова посетите наш отель. С наилучшими пожеланиями, администрация отеля Империал
Positives
Very good hotel can only be recommended. Very good food, nice staff, good treatments. I will take a vacation like this again.Positives
My partner and I were sincerely surprised by the level of service, professionalism of the staff and quality of services. During the week we were able to have a great rest and gain strength. The staff was very polite, the variety of food and the quality of preparation - everything made me convinced every time that I had chosen this sanatorium correctly. Beautiful landscapes, freshly renovated rooms and correctly selected procedures - I didn’t want to leave. Thanks a lot!Negatives
NOPositives
I recommend this resort to everyone. It's not a vacation, it's just a fairy tale. Friendly staff, responds quickly to your requests, delicious food, clean rooms, well-kept pool with sauna. The sanatorium is located a little further from the center, but I also see this only in a positive light. After drinking water from the springs, you need a short walk, so I think that the sanatorium is located at an ideal distance. For those who do not like to walk, the sanatorium provides bus passes 2. The duration of the bus ride from the center of Karlovy Vary to the sanatorium is only 2 minutes.Positives
The resort staff is very polite! Good service, good procedures. I recommend.Negatives
The room for the hydromassage procedure: small, stuffy, little air, lack of air circulation.Positives
We really liked everything! Treatment, food, rooms, staff, amenities are all at the highest level. This was our first time at this sanatorium, but if possible we will come again more than once.Positives
Everything is fine. They are attentive, caring and will always help in difficult situations.Negatives
NoPositives
We were very pleased! Everything is very well organized. The food is excellent.Positives
I can only recommend, very pleasant, everyone is friendly, helpful, very clean, food tasted good, large selectionPositives
good medical treatments, nice staff, large swimming pool, I was able to recover well, thank you very muchPositives
Very friendly and courteous employees at every point!!!Negatives
Unfortunately I had an allergic reaction to the carpetPositives
Very good food, comfortable rooms, large swimming pool, very good sauna, friendly staffNegatives
No kettle or tea package in the room, too few berths in the bathing area, no relaxation area in the sauna area. The same treatment is often given by different skilled workers, which reduces the quality of treatmentPositives
++++ very friendly and hard-working staff in the dining room, food always fresh, lots of it and something for everyone - German doctor, everything explained clearly. Decent reception - great rooms and helpful bellmen -Negatives
---- On three different days people asked at the bar in the cafe, or rather, ordered a cherry. People always refused to open a bottle because they don't drink it. Then you can take it off the card. -no request for a day trip to PraguePositives
Very good, very nice staff, high quality medical treatment. I liked everything, I would like to come back...Answer from Spa-Hotel Spa Resort Sanssouci
Sehr geehrte Frau Valentina, vielen Dank für die gute Bewertung! Wir freuen uns sehr, dass Sie bei uns zufrieden war! Das gesamte Team und ich freuen uns auf Ihren nächsten Aufenthalt! Mit freundlichen Grüßen, Linda
Positives
Thank you, I liked everything very much.Answer from Spa-Hotel Spa Resort Sanssouci
Уважаемый Гость, Благодарим вас за прекрасный отзыв о нашем отеле! Мы рады, что вам понравилось ваше пребывание, и надеемся увидеть вас снова в ближайшее время. С наилучшими пожеланиями, Линда
Positives
Our vacation lasted a week. We spent it very productively. We completed a full course of treatment consisting of 20 medical procedures and a drinking course. The doctor talked with us very carefully, after which a procedure plan was issued, with clear coordination of our movement around the hotel. Everything was organized at the highest level. The hotel staff is very polite and attentive. The rooms are clean and are cleaned daily. The food is varied, everything is very tasty prepared. The sanatorium is located in a quiet and green place, water is supplied to it from the first source, other sources can be reached by bus (travel is included in the cost of treatment). We liked everything very much, thank you very much for a wonderful vacation.Answer from Spa-Hotel Spa Resort Sanssouci
Дорогой Гость, Спасибо за великолепный отзыв нашему отелю! Мы рады, что вы хорошо провели у нас время и надеемся скоро увидеть вас снова. С уважением, Linda Reputation Manager
Positives
Liked everything. The staff of the entire hotel is very polite, attentive, punctual, friendly, I can only say good things about the people... THANK YOU SO MUCH to all the service staff.Answer from Spa-Hotel Spa Resort Sanssouci
Здравствуйте, госпожа Людмила, Благодарим вас за прекрасный отзыв о нашем отеле! Мы рады, что вам понравилось ваше пребывание, и надеемся увидеть вас снова в ближайшее время. С наилучшими пожеланиями, Линда Менеджер по репутации
Positives
Everything great. We will be back.Answer from Spa-Hotel Spa Resort Sanssouci
Sehr geehrte Frau Liudmila., Vielen Dank für die gute Bewertung, die Sie unserem Spa Resort Sanssouci **** im Karlsbad gegeben haben! Wir freuen uns sehr, dass Sie bei uns zufrieden war! Das gesamte Team und ich freuen uns auf Ihren nächsten Aufenthalt! Mit freundlichen Grüßen, Linda
Positives
Everything was great, I can only recommend itAnswer from Spa-Hotel Spa Resort Sanssouci
Sehr geehrter Herr Alexander, Vielen Dank für die gute Bewertung! Wir freuen uns sehr, dass Sie bei uns zufrieden war! Das gesamte Team und ich freuen uns auf Ihren nächsten Aufenthalt! Mit freundlichen Grüßen, Linda
Positives
Good afternoon. We were at the Sanssouci sanatorium for the first time and we really liked everything. Very nice service staff. delicious, varied food. The rooms are clean. Very good location for those who want peace and quiet. We wish the entire team health and success. I hope we will come to you again.Answer from Spa-Hotel Spa Resort Sanssouci
Здравствуйте, госпожа Ирина, Благодарим вас за прекрасный отзыв о нашем отеле! Мы очень рады, что вам понравилось ваше пребывание, и надеемся увидеть вас снова в ближайшее время! С наилучшими пожеланиями, Линда