references
Iskander Batyrev
09.01.2018
Positives
Nice pool, procedures are carried out exactly on time, good massage therapists and medical staff who take blood for analysis. The Charleston restaurant has very good chefs. The guest card is a pass for the local bus and you can easily travel between the two parts of Karlovy Vary.Negatives
Minor drawbacks: small standard rooms for two people, small elevators, slightly more waitresses than there should be in the Charleston restaurant.
Юрий Титенко
04.01.2018
Positives
Great restaurant and staff.Negatives
the hotel staff is rude. especially at the entrance. they don’t make calls from the room. room cleaning is disgusting; they don’t wash the dishes; they forget to put towels; the minibar refrigerators don’t work. the furniture is stuck together.Answer from Spa-Hotel Spa Resort Sanssouci
Уважаемий господин Титенко, Благодарим Вас за выбор Спа Ресорта «Сан-Суси», а также за Ваш отзыв с замечаниями. Нам очень жаль, что Вы столкнулись с непрофессиональным поведением нашего персонала и недостаточной уборкой номера. Это, безусловно, непростительно, и мы уделим этому особое внимание. К сожалению, постфактум такие вопросы решать труднее, чем если бы Вы на месте сообщили нам о проблемах. Мы бы немедленно позаботились об исправлении и уладили возможные недоразумения. Ваш отдых был бы приятнее – а это то, к чему мы стремимся. Мы верим, что позитивные впечатления от Вашего отдыха преобладают, и в будущем Вы еще посетите наш отель. С наилучшими пожеланиями, Gabriela Jacobsz, Sales&Marketing Manager, Спа Ресорт Сан-суси, Карловы Вары
DUGANOVA GULBAKHRAM
01.01.2018
Positives
The sanatorium turned out to be convenient in location, I liked the treatment and food. I'll visit again))
Rezeda Kashafutdinova
28.12.2017
Positives
A wonderful hotel, with excellent medical facilities, friendly doctors, a large range of treatments, dietary food, standard accommodation.Negatives
No
NADEZDA GERASIMENKO
07.12.2017
Positives
I rested from November 21, 2017 to December 5, 2017 at Green House. I liked the hotel. From treatment to location. Great, you can take bus number 2 to the springs for free. Friendly staff. Attentive Doctor Mikhailovsky. The food is certainly not luxurious, but considering that this is a sanatorium, then it is quite possible for people on a diet to eat well. Sanatoriums did a great job. We met and saw off. Everything was booked as we wanted. We arrived in the morning but the room was already ready.Negatives
There are of course not big disadvantages. Very good audibility in the rooms for light sleepers. If your neighbors are noisy and like to hang out and drink, then you won’t sleep with them either. Considering that in the morning you have to get up early to drink water and some procedures begin at 7 am. We bought excursions from the sanatorium. The excursion to Hyche was terribly organized. Without a guide. The driver spoke Russian very poorly. Therefore, there are no organizational issues. Everything was left to chance. The tourists quarreled among themselves. Someone wanted to drink beer in the cafe at the brewery. Someone was in a hurry for dinner. The rest of the excursions we liked were Munich and the castles of Bavaria, Prague. Excellent guides. The rooms were not always well cleaned.Answer from Spa-Hotel Spa Resort Sanssouci
Уважаемая госпожа Герасименко, позвольте поблагодарить Вас за то, что остановились в Спа Ресорте «Сан-Суси» и за Ваш отзыв. Замечания по поводу услуг мы передали ответственному менеджеру. Если вы бронировали экскурсии у нас в отеле, мы бы с удовольствием рассмотрели Ваши жалобы на месте, тогда можно было бы обеспечить исправление еще во время Вашего отдыха. Мы верим, что, несмотря на Ваше замечание, Вы остались довольны отдыхом у и этот Ваш приезд не станет последним. С наилучшими пожеланиями, Gabriela Jacobsz, Sales&Marketing Manager, Спа Ресорт Сан-суси, Карловы Вары
ivan zhavoronkov
04.12.2017
Positives
Thank you for a wonderful, comfortable stay in the sanatorium for 3 weeks. This is the fifth time since 2009 that I have visited the Spa Resort Sanssouci. Excellent medical base. Food for every taste. Friendly attitude of the staff. I would especially like to note the medical staff of the rooms: massage 10, physiotherapy 5, underwater massage 3. Thanks again! Prosperity, prosperity, good luck next year!
Николай Бадулин
09.11.2017
Positives
We vacationed together at the Sanssouci sanatorium for the first time. In general, I had positive impressions from my stay at the sanatorium. In a double room in the Green House building: comfortable beds (which is important for a sick spine), separate toilet and bathroom, a loggia and a beautiful view from the window. Regular cleaning, replacement of bed linen, towels and timely replenishment of detergents. The food is varied, you can always choose according to your taste (the advantage of the 3-course buffet), but as in many sanatoriums, there are tasty and not tasty dishes. The treatment gives me an ambivalent impression: most of the procedures are pleasant and relaxing, but at the same time there remains a feeling of a conveyor belt and a formal attitude towards vacationers. Perhaps this is due to the heavy workload on the medical staff? I really liked the techniques of the qualified and experienced doctor of the sanatorium, Alexander Mikhailovsky. Friendly, tactful questions and the same answers to all our questions, and at the end - assignments, taking into account our wishes, and useful recommendations. The sanatorium is located 20 min. walk from the sources. We even enjoyed walking, if a break between procedures and food allowed. In addition, a big plus is free travel around the city for clients of the sanatorium on the 2nd bus. Before breakfast, it was possible to take the same bus to the Geyser - there and back. Thank you to the team of the Internet portal Sanatoriums.com for your work and the much needed information about resorts and treatment posted on your website.Negatives
Once in 14 days of treatment I was late for the “Dry carbon dioxide bath” procedure because it was 20 minutes late. waiting in line for the previous “Pneumopuncture” procedure in the Blue House building. Therefore, the procedure was shortened for me while I was late. Obviously, it is necessary to increase the throughput of pneumopuncture rooms (but not at the expense of quality). The “Pneumopuncture” and “Salt Cave” procedures in the sanatorium did not give the desired result (in comparison with two other sanatoriums in the Czech Republic). Obviously it is necessary to improve their quality (perhaps increase the portions of gas or add salt). The Melody restaurant often displayed dishes without a name or indication of their composition. Dairy products and drinks were usually offered ice-cold (very cold), apparently straight from the refrigerator. The room in the Green House building lacks a door between the bedroom and the hallway, as well as a wall clock. In the bathroom, it is advisable to replace the traumatic glass screen with a regular bath curtain. Despite questions to the staff about the principle of operation of the heated towel rail in the bathroom, it remained unclear to us: it either warmed up or not. Unfortunately, we did not like the formal and unfriendly attitude of the staff at the reception in the Green House building. We often encountered misunderstandings on the part of the sanatorium staff due to poor knowledge of the Russian language. Requests to Sanatoriums.com: 1) when booking, it is advisable to provide more detailed information about the reserved room: building, floor, availability of a bathtub, balcony, etc.; 2) in the case of providing a transfer to the airport (train station), it is advisable to clarify in advance: how long before departure (departure) clients want to arrive at the airport (train station).
Марина Абзалова
05.11.2017
Positives
Everything is fine !! Thanks everyone!!! Thank you for your good attitude and attention!!!
Klaus Lippemeier
29.10.2017
Positives
We were in this sanatorium for the second time and are going to come for the third time in the spring. Everything was fine, excellent doctor Dr. Frankova, Opera restaurant and waiter Boris, as well as Ladislav. Special thanks to them. The staff works differently: some are very polite and friendly, others are like greetings from socialism. .. Cleanliness and organization in the hotel without any comments.Negatives
Minus: we couldn’t play billiards, the tables were standing, but the balls weren’t found in Kyiv. At the reception they told me to take it from the locker. The locker was closed. Strange situation. Also: It turned out that yes, the upper floors have been renovated, but it is impossible to get there, since everything is packed until spring. How is it that rooms with and without renovation are offered for the same price? And also rooms with a view of the villas and with a view of the bush? Usually in hotels such rooms vary in price so that visitors can choose what is more important to them: the view or the price. And of course we will never see rooms overlooking the villas from the seventh floor.Answer from Spa-Hotel Spa Resort Sanssouci
Уважаемий господин Lippemeier, Благодарим Вас за выбор Спа Ресорта «Сан-Суси», а также за Ваш отзыв с замечаниями, которые мы обязательно рассмотрим, и которые помогают нам совершенствовать качество наших услуг. Сотрудникам, которых Вы похвалили, мы с удовольствием передадим Ваши приятные слова. Мы надеемся, что Ваш отдых был довольный и улучшил Ваше здорове. Будем с нетерпением ждать Вашего приезда. С наилучшими пожеланиями, Gabriela Jacobsz, Sales&Marketing Manager, Спа Ресорт Сан-суси, Карловы Вары
Tatiana Lewis-Clarke
25.09.2017
Positives
I liked the Sansouci Hotel, not four stars of course, but 3+. The location is not bad; if your room faces the forest, it is quite quiet. Room cleaning depends on the maid, some are cleaned really well, some are so-so. The towels were not changed, but since I was alone in a double room, there was a second set of towels. That is, two sets for 15 days. Is this 4*? The food was good, there was a good selection of dishes. And dietary ones too. Thanks to the cook. A little about the Sanatoriums company: everything is very well organized. You will be met and escorted, there is nothing to worry about))Negatives
Of course, the sanatorium is located inconveniently in relation to the sources. The weather was excellent and a walk to the source would be a big plus for the treatment. But if you have time! But he is not in this sanatorium. All the procedures are laid out, so at first I ran from one to another. Paid - get it! The time to drink water, as recommended from the source, was only before dinner. The equipment in the sanatorium is old, the bathtubs are simply ridiculous in size, especially for underwater massage. I am 176 tall and I had to sit in the bathtub to massage my back, and if you are taller, I don’t know how to massage in such bathrooms. Mineral water is not used in water procedures at all!!! For a carbon dioxide bath, everyone lies for 15 minutes, separated by curtains. This is my first and last visit to Karlovy Vary. I don’t understand at all why people rush there. I have been to Essentuki, Pyatigorsk, Kislovodsk many times - there is simply no comparison. Everyone compares food supposedly better in the Czech Republic. Comrades with sick stomachs, in Russia you were fed correctly - no pickles are needed for ulcer sufferers. The attitude in our sanatoriums is better and there really is a complete, relaxing holiday. And Karlovy Vary has a big market and some mineral water. And it’s also good if they choose it for you correctly. The water was chosen incorrectly for me and all treatment ended with injections to relieve spasms. The price of the tour does not correspond to the quality. Karlovy Vary with its continuous treatment method is outdated. Please note that they will require you to sign that they are not responsible for the results of your treatment. And it would be necessary to answer.
Михаил Кацап
22.09.2017
Positives
Very good medical base. We really liked everything there. I would like to return to this wonderful place again.
Татьяна Ходос
09.09.2017
Positives
This was our fourth time at the hotel, so we knew where we were going - the food, the treatment there was always excellent, but there was an incident during the placement, I didn’t understand whose - the hotel or Sanatoriums.comNegatives
Upon arrival, we couldn’t find our reservation and felt a bit uneasy about such a meeting. Someone “deleted” our reservation; you’ll agree that it’s not very pleasant to hear this on a Saturday evening.Answer from Spa-Hotel Spa Resort Sanssouci
Уважаемая Татьяна Ходос! Ваше бронирование которое пришло в санаторий было утрачено непосредственно в санатории. Нам это подтвердили в отделе бронирования Sanssouci. С уважением, SANATORIUM.COM
Anna Eliseeva
06.09.2017
Positives
If you are coming to lose weight or have a sick stomach, then this report provides an excellent selection of Dietary dishes. They also give you a free pass. With it you can get to the colonnades in 5 minutes and ride around the city. The sanatorium is located in the forest and therefore it is nice to walk around in good weather. But don't forget to take warm clothes, it gets very cold in the evening.Negatives
Be prepared that the receptionist is not very polite, sometimes even rude. They never smile and are not willing to fulfill requests or answer questions. They may not answer at all, saying that everything is written in the guidebook. Or if you ask how to get there, they may say that there are signs hanging on the wall, they say open your eyes wider)). The choice of procedures is large. But many assistants do not treat patients politely either. They don’t understand that the patient is new, they don’t understand that they need to be prepared for the procedure somehow, taking into account the fact that during many procedures they have to strip naked. Many say in an orderly tone: here! Take off your clothes! Get down! Am I at a health resort with service for a second or in the army?... in general, yes... 40% of the procedures were done well for me: massages, salt baths, aerobics, walking. During physiotherapy, they moved a ball across my back for 5 minutes... and then I heard: get dressed! You should carefully read the holiday traveler's guide before you go to the doctor. (ask for it at the reception) all procedures are described in detail there. With this knowledge, you can get a good course of procedures by talking to your doctor. What a doctor needs. Before coming to Sansouci, I read in the description that the best doctor in all of Karlovy Vary works at this resort. Her last name was indicated. But upon arrival, they had never heard of such a doctor. They gave me another one. I don't want to evaluate the quality of work. I prefer to remain silent. Taken as a whole. I probably would not return to this sanatorium again. Good luck with your choice too.
Tatiana Bardymova
05.09.2017
Positives
Thanks to the staff of the sanatorium, especially the doctor Alexander, the restaurant staff and especially the waitress Valeria (a fair-haired girl).Negatives
I really didn’t like the super-rudeness of the nurse during the first pneumopuncture procedure in the Green building, and therefore I had to abandon these procedures!
Инна Пустовгарова
04.09.2017
Positives
Everything is fine! Thank youNegatives
Smoking neighbors, and some of the beautiful waiter girls have their hair down and are wearing flip-flops
elza kovaleva
01.09.2017
Positives
In general, the sanatorium is very attractive due to its good location (view of the forest), high level and culture of medical care at all levels (doctor, nurse, massage therapists and others). I would especially like to mention doctor A.D. Mikhailovsky. Comfortable room (608), almost everything is provided for a comfortable stay in it. Impeccable cleanliness and timely cleaning. I expect to use treatment at a sanatorium in the future if possible.Negatives
Requests: Provide rooms with kettles or install a centralized cooler with hot water. Train some reception workers to use the Internet (they couldn’t give the correct information about ordering a transfer and its price, the price was quoted as 110 euros, they couldn’t provide assistance in registering an air flight). Control the quality of food preparation. (there were some dishes with too much pepper, salt, acid, and overcooked). Control and suppress smoking on balconies and loud talking during rest hours. The sanatorium-resort certificate was not handed over in a timely manner (after dinner before departure, at my insistent request to find and issue it) NB/ My wishes are not a reflection of any negativity. but only a wish for the pursuit of perfection.
LARISA BORISEVICH
30.08.2017
Positives
The holiday was wonderful as always. The hotel has remained at a high level for several years now. Everything is wonderful, from check-in, doctor’s appointments, procedures, excellent food, and the location itself is in a quiet, cozy and beautiful place. Many thanks to the staff of the Spa Resort Sanssouci, as well as to the company Sanatoriums.com for their impeccable attitude towards their clients. The ability to book at reasonable prices (the cheapest among other offers), as well as strict fulfillment of your obligations to clients.
Валентина Суднева
16.07.2017
Positives
We liked the hotel. Everything is very dignified, clean and tidy. I liked the attitude of the staff. The food was delicious, there was the possibility of dietary meals.Negatives
The hotel is located at a fairly significant distance from the sources. However, this disadvantage is compensated by the possibility of free bus travel.
Людмила Мотузко
09.06.2017
Negatives
1. The diet contains a lot of fried and salty foods. But at the same time, there is always a dietary alternative 2. Complete lack of entertainment for the child. If you are with a baby, then this resort is not for you in principle.
Roza Wiberg
08.06.2017
Positives
A wonderful hotel. The medical facilities are excellent. The service culture is at the proper level. I express my gratitude to the attentive, competent doctor Mavluanova Dilfuza.Negatives
When scheduling procedures, the interval necessary for rest after procedures and for nutrition was often not taken into account.
Olga Ovsyannikova
05.06.2017
Positives
I visited Karlovy Vary for the first time at the Sanssouci sanatorium and was very pleased with the treatment, food and service. The rooms are clean and comfortable. In terms of nutrition, the choice of dishes is very varied and deliciously prepared. Many thanks to the sanatorium and the sanatoriums company, I will definitely come again.
Ion Iuras
26.05.2017
Positives
V srednem hodiba po 10 km b deni. Protedurami dovolen. Otnosenie personala, v tom cisle kameristki horosee. No personal restauranta bil vishe vseakih otenok i pohval-- spasibi im bolishoie. Vesima priznatelen vracu pane Mavlyanova.Negatives
Eto ne minus: Odnako, mne pokazalosi, cto personal restauranta peregrujen, na nogah prakticeski do 14 ciasov-eto utomitelino!!!
Elena Sitnikova
22.05.2017
Positives
Everything is fine, the doctor and medical staff are qualified, they meet your wishesNegatives
It would be nice to diversify your diet
Elena Hakala
03.05.2017
Negatives
Grubaja worka personala. V lechenii ne berutsja vo vnimanija zabolevanija. All prozeduri nado korrektirivatj samoi. Prozeduri so often po vremeni chto net vozmozmoznosti otdohnutj mezdu prozedurami. Posle takogo otdiha chuvst uju aebja eso huze
LIUDMILA KULAKOVA
28.04.2017
Positives
There was Internet in the room, a very attentive and competent doctor Andrei Lysenko, cleanliness in the sanatorium, bus number 2 is free, Russian-speaking staff,Negatives
The machine works poorly during the lymphatic drainage procedure in cabin number 8, many clients complained, but the staff did not respond to comments, during the gas injection procedure, it is advisable to have more injections per procedure, the bath procedure is preferably not 15 minutes, but 20. For tea, although I 1- 2 cakes or cookies
Krykova Yulia
28.04.2017
Positives
Thank you very much for a great holiday. We will definitely come again. I liked it: clean everywhere!!!, bed linen, toilets, showers, everything you need is there, the baths are well cleaned after procedures, the staff is very seasoned, friendly and correct. competent location of buildings, underground passages, thanks to which a large amount of time is saved between procedures. The location of the hotel is in a great place. The work with vacationers was very clearly worked out. I recommend the pedicure and manicure - very professional, instrument processing 100%, well done everyone!!!! THANKS FOR ALL:Negatives
Rather than disadvantages, but wishes. In the rooms, put garbage bags in the trash cans. It will look hygienic and easier to clean. I didn’t like products made from flour, cottage cheese - pancakes, cheesecakes, etc. Wash cups and saucers more thoroughly.
TATIANA SAVCHUK
27.04.2017
Positives
We have been vacationing in Karlovy Vary for many years. We tried to change the hotel geographically, but returned to San Souci for many main reasons. We do not book through companies, but directly from the hotel administration. Everything is very honest, conscientious, reliable. Treatment and relaxation at altitude. And to those dissatisfied with the distance from the colonnade, the advice is “Movement is life.”
Tengiz Asatiani
19.04.2017
Positives
Food, serviceNegatives
The standard room is small for 2 weeks, the schedule of procedures is not very convenient
Klaus Lippemeier
17.04.2017