references
Positives
I am 72 years old. I travel a lot due to professional work and for leisure. There are many beautiful cities in Europe, but Karlovy Vary is a fairy tale town, equally cozy and conducive to relaxation at any time of the year. I regret that I discovered it a little late, but in the last five years I have been here for the fourth time. I chose the Sanssouci sanatorium, to be honest, because I liked the pool with a glass wall. Cool. The comfortable atmosphere in the sanatorium exceeded all expectations. The price-quality ratio leaves much to be desired. Everything is provided here, from meeting you at Prague airport and free transfer to the resort to ordering a taxi or printing out your boarding pass for your return flight. Impeccable work by professional, friendly staff at all levels. I especially note the people on duty at the reception: they will answer all questions, show, tell, explain to the stupid ones, draw a plan, change the currency, tell you what and how and show you to your destination. Excellent rooms, timely cleaning that does not interfere with vacationers, the furniture is simple, but very ergonomic. Wonderful spacious lounges for relaxation: sofas, a library, separate “pockets” on the internal balcony of the third floor (Green House), where you can sit in the company of “like-minded people”. There is a spa salon, hairdresser, manicure, pedicure, in general, everything is as it should be for class 4+. But the cuisine is simply beyond praise, for all tastes, preferences and diets (meat eaters, vegetarians, fruitarians, raw foodists, sweet tooth - no one you will be offended: the choice of dishes is huge and varied) The main thing here is not to overeat: everything is fresh, everything is tasty, prepared with love, the restaurants are beautiful and cozy, conducive to a long meal and a pleasant conversation. Treatment: very convenient - you can pay immediately by booking a room, you can already arrive and, after consulting with a doctor and calculating your finances, choose what you think is necessary. Excellent location of the sanatorium: in a forested area, in the mountains. The air is like a balm. There is a bus stop at the entrance to the sanatorium, bus number 2 will take you to the theater, to the bus station, to the shopping center, to the main Masaryk street. I will definitely come back to this sanatorium again.Negatives
The water in the pool is chlorinated and very drying to the skin. Judging by the reviews, this is noted by many vacationers. Somewhat strange, since now there are various less aggressive methods of disinfection. And we could put more sunbeds and chairs by the pool (some vacationers lie there for hours with magazines, like on the beach, it’s their right, they relax as they want, but that means we need to provide for this option) But even so, I’ll come here again. I really liked it.
Answer from Spa-Hotel Spa Resort Sanssouci
Уважаемая госпожа Ольга, спасибо Вам огромное за Ваш великолепный отзыв и описание. Будем очень рады и ждём Вашего следующего посещения! С наступающим поздравляем!
Positives
I liked everything. I will come again.Answer from Spa-Hotel Spa Resort Sanssouci
Будем очень признательны: Спасибо Вам огромное! Ивета
Positives
The hotel itself is very large - the first few days you have to literally walk on the map, but when you get used to it, everything is not so scary. The buildings are connected by underground corridors; it took me 6-7 minutes to get from one extreme point to the other. (from the room in building 1 to the treatment area in building 3 / but this takes into account the fact that I walk very fast). What is noteworthy is that the sheet with directions is marked with pictures of different colors - the color indicates the building in which the procedure is carried out, the icon itself corresponds to the sign near the desired room. There is a fountain with healing water in each building. If for some reason you cannot get to the colonnade, feel free to drink water in the building. The bus pass is your room key, or rather its cardboard case - study it carefully. The staff is very polite, they will always help if you have questions or encounter any difficulties. If you want to reschedule procedures for another time, do not hesitate to ask about it. According to the location, if you don’t really like walking or you’re tired, there is a bus every 20 minutes, the stop is right outside the hotel. The central source is 4 minutes by bus. You can also walk - the shortest route takes 16 minutes. As for the nutrition, I liked everything, although there is not so much dietary food. Quite often served - rabbit, duck, lamb, red and white fish, several times there were mussels in shells. There are steamed vegetables, there is always fresh fruit and at least 1 type of dessert - but usually more. Coffee only in the morning. First courses - quite a large assortment. Well, and other delights of the buffet.Negatives
I don’t quite understand how the principle of changing bed linen works. During the 2 weeks of my stay, neither the bed sheets nor the robe were changed, and the loop on the robe was torn and it was a little thin under the armpit. I can’t say for sure about the towels - maybe they changed them, but I didn’t notice.Answer from Spa-Hotel Spa Resort Sanssouci
Уважаемая Дарья, огромное Вам спасибо за время проведенное с нами, также за Вашу высокую оценку и великолепный отзыв. Что кассается смены постельного белья - меняем каждый 4. день, поллотенцы и халат по желанию клиента, как указано на табличке в ванной комнате - хочешь поменять - ложи на пол. Будем очень рады иметь возможность опять Вас у нас приветствовать. С уважением, Ивета
Positives
Very friendly and attentive staff of the resort. Good, tasty food. Wonderful procedures. I really liked everything. I will definitely go again more than once.Negatives
There are practically no shortcomings.Answer from Spa-Hotel Spa Resort Sanssouci
Уважаемая Ольнга, огромное спасибо за Ваше время проведенное у нас, будем очень иметь возможность опять Вас у нас приветствовать!
Positives
Many different procedures, blood tests included in the price, attentive and experienced doctor. Clean and comfortable rooms, excellent housekeeping. Adequate management. Friendly staff. Availability of high-quality additional services: manicure, pedicure, hairdresser, time massage. Mineral water No. 1 was supplied to the hotel. The ability to move between buildings for procedures in a robe and slippers, without going outside. Restaurant Melody: clean tablecloths, sterile dishes, prompt waiter service, convenient schedule, neatly dressed staff, everyone is very attentive - just super!Negatives
Compared to last year, the quality of food at the Melody restaurant in the Green House has worsened: dishes from fresh fish or seafood are quite rare, the quality of meat preparation sometimes leaves much to be desired, “not for everyone,” as they say. As for fruits, apples are delicious, the rest...so-so. Carrying out medical procedures: in the first week of my stay, for various reasons, three procedures did not take place, and when there were problems with the fourth, I had to contact the manager. The manager is an adequate, attentive woman, with humor and a positive attitude, she resolved the problems and adjusted the schedule. There was some problem with the transfer (no relation to the hotel): last time we weren’t met in Prague and had to get there ourselves, although as an apology they sent us back for free in a separate car. This time from AP Karlovy Vary they brought me to a hotel in another building, despite requests, and I had to drag my suitcases to my own building. We had to refuse the return transfer altogether because the time was extremely inconvenient, namely: leaving the hotel 2 hours 40 minutes before departure (drive 8 minutes to the airport), lunch was skipped and the cost of a group transfer was twice as high as a taxi. In addition, from experience, there was no confidence that this time everything would go without errors and you would arrive for departure on time.Answer from Spa-Hotel Spa Resort Sanssouci
Уважаемый господин Никулин, большое Вам спасибо за вновь посещение нашего отеля, также за Ваш отзыв. Вами указанный минус питание прередам ответственному менеджеру. Буду очень рада иметь возможность опять Вас встретить конечно не по причине претензий:. С уважением, Ивета
Positives
I really liked the sanatorium. Very friendly staff. Delicious and varied food. Experienced specialists. The rooms are spacious and bright. Cleaning is regular. The attitude towards guests is excellent. We left at night. They called us a taxi. We provided food in the form of lunch boxes.Negatives
There is only one minus - a small amount of stay time. I want more))Answer from Spa-Hotel Spa Resort Sanssouci
Большое Вам спасибо за выбор нашего отеля и Ваши милые слова. Будем очень рады иметь возможность опять Вас у нас приветствовать. Ивета, Спа Резорт Сан-Суси
Positives
Excellent treatment and food, a good pool and sauna, it’s great that the hotel was made non-smoking, friendly staff, very knowledgeable doctor Andrey Lysenko, memorable excursion tours from the sanatoriums, wonderful weather and nature around, an extraordinary peaceful atmosphere at the colonnade at the springs!Negatives
1.When planning excursions, rations are given for 2 days, like one snack for a child. It’s a shame to screw up on little things when everything else is positive! 2. Very poor sound insulation in the Blu corus, sometimes snoring and just late conversations from neighbors interfered.Answer from Spa-Hotel Spa Resort Sanssouci
Большое Вам спасибо за выбор нашего отеля, также за Ваш отзыв. Очень рады тому, что в общем Вам у нас понравилось и будем очень рады видеть Вас на будущее. Ивета
Positives
This was my second time there and I can only say positive things. The treatment was very good for me. The staff is excellently trained and their language skills are excellent. The food left nothing to be desired, it was very tasty and varied. I'll be happy to come back. Thanks.Negatives
I can't say anything negative about the hotel or the staff.Answer from Spa-Hotel Spa Resort Sanssouci
Gerne möchten wir uns bei Ihnen für Ihren Aufenthalt in unserem Hotel, genauso für Ihre positive Bewertung bedanken. Wir freuen uns darüber, dass Ihnen die Kur geholfen hat. Es würde uns wirklich freuen, wenn Sie sich auch bei Ihrem nächsten Aufenthalt in Karlsbad für unser Hotel entscheiden. Mit freundlichen Grüßen, Iveta
Positives
Very good doctor.Negatives
Staff speaks little German. The treatments do not describe what they are good for. In other spa places there is a folder in the room where you can read about all the treatments and then decide together with the doctor what to do. I searched for many treatments or names on the Internet to find out what they are good for.Answer from Spa-Hotel Spa Resort Sanssouci
Vielen Dank für Ihren Besuch in Spa Resort Sanssouci sowie für Ihre Bewertung. Wir bedanken uns auch für Ihre Anmerkung, die wir als einen Raum für unsere Verbesserung aufgreifen werden. Zur Zeit stehen Ihnen unsere Kollegen in allen Behandlungsfragen zur Verfügung. Mit freundlichen Grüssen aus Karlsbad.
Positives
Everything is fine!Answer from Spa-Hotel Spa Resort Sanssouci
Огромное Вам спасибо! Будем надееться на Ваше вновь посещение. С уважением, Ивета
Positives
Excellent service, delicious 3 meals a day, comfortable rooms.Negatives
AbsentAnswer from Spa-Hotel Spa Resort Sanssouci
Уважаемая госпожа Елена, большое Вам спасибо! Не только за посещение нашего отеля, а за Ваше время проведенное с нами. Будем надеется на вновь посещение. С уважением, Ивета
Positives
Sanssouci is a super sanatorium!!! We were very pleased with everything! We are planning to come next year. Thanks to the sanatoriums and all the Sanssouci staff!!!Answer from Spa-Hotel Spa Resort Sanssouci
Это Вам спасибо! До встречи в 2020, будем очень признательны: С уважением, Ивета Sanssouci
Positives
We rested from 07.07 to 29.07.19. I really liked it! Silence, greenery, attentive staff, a large selection of treatments, the cuisine is above all praise. Tasty, varied. I would like to mention the waiters Vitaly, Tanya, Olga, and the cook Lena - they are attentive, friendly, and help solve all problems. I would also like to mention the physiotherapist Zuzana, Brozikova - underwater massage. Special thanks for the water treatments in the pool; in other sanatoriums there are primitive gymnastics and that’s it. I would really like to come to sanssouci again. Thank youNegatives
The concierge left an unpleasant aftertaste; things were left in his wheelchair luggage storage room for an hour. Already at the airport in Prague they discovered that one bag was missing. I had to pay 80 euros for the tachist to bring the bag. The bag was delivered 10 minutes before the regeneration closed. You can imagine our condition! Why did the concierge remove the bag from the stroller?Answer from Spa-Hotel Spa Resort Sanssouci
Уважаемая госпожа Ирина! Большое Вам спасибо за время проведенное у нас, также за Ваши милые слова похвалы. Очень рада передам всем указанным коллегам и их менеджерам. Что касается ситуации в течение Вашего отъезда. К сожалению наш отель не имеет официальную камеру хранения, и произошла, вероятно, ошибка человеческого фактора. Из человеческой точки зрения Вас и Ваше состояние прекрасно понимаю, и приношу наши извинения. Надеюсь, что положительные впечатления преобладают, и мы с нетерпением ждем вашего следующего приезда. Если будет надо, очень рада помогу Вам при бронировании. С уважением, Ивета
Positives
Excellent location of the spa hotel among green trees, in a quiet place. You can walk to the springs in 16-17 minutes or take a free bus. The food is excellent and there are a variety of treatments. All just great!Negatives
The only negative is that it will be a little boring for young people, since older people come here, but everyone can relax from the city noise and bustle.Answer from Spa-Hotel Spa Resort Sanssouci
Большое Вам спасибо за время проведенное с нами, также за Вашу оценку. Будем очень рады имееть возможность опять Вас у нас приветствовать. С уважением, Ивета
Positives
Clean, comfortable, free travel, friendly staff, delicious and varied foodAnswer from Spa-Hotel Spa Resort Sanssouci
Спасибо Вам за Ваши милые слова. Надеемся на встречу в будущем. С уважением, Ивета
Positives
Blue House - beautiful view of the mountains and forest, clean air, birdsong. Very good organization of recreation and treatment, all services work efficiently and competently, the staff is friendly and responsive. The room is spotlessly clean, procedures are performed at the appointed time, in compliance with hygiene standards. Dr. Lysenko is a competent and attentive doctor. Food - buffet with a varied assortment, lots of fruit. I would especially like to mention the waiter Ladislav, I was literally touched by his attitude towards elderly people requiring help. In general, I thank all the staff of the sanatorium and with pleasure. If possible, I will come here for the third time..Negatives
The sanatorium does not state a ban on smoking in the building, including balconies. There are no signs prohibiting smoking anywhere, including in text versions. For this reason, having problems with the lungs, I was suffocating from tobacco smoke (universal smoking by vacationers on balconies), could not sleep, and my blood pressure rose to critical. After contacting Sanatoriums com nothing has changed. Please pay attention to the observance of personal hygiene and safety by personnel performing pneumopuncture. (washing hands after each patient and after breaks from work, using gloves).Answer from Spa-Hotel Spa Resort Sanssouci
Уважаемая госпожа Ковалева, добрый день! Огромное Вам спасибо за посещение нашего отеля, также за Ваш отзыв, включая пометки. Как я с Вами уже по телефону разговаривала, весь отел для некурящих. Курение запрещено законом ЧР. Курение в номере под штрафом 2000 Крон и клиент по первой жалобе бывает об этом предупрежден. Дисциплина некоторых наших гостей это другой вопрос. Я проверяла Вашу информацию, что пепельницу дал человеку кто-то из наших работников, результат негативный. Большое Вам спасибо за Вами описанные плюсы, очень рада тому, что Вам у нас в общем то понравилось и ждём Вашего приезда на будущее.
Positives
Good afternoon. I am very pleased with my stay at your hotel. Thank you very much for the comfort and cleanliness of the rooms, the pleasant and caring attitude of the staff in the dining room. Very tasty and varied food. I needed dietary dishes, and they were there, and I could choose what I liked. I also really liked that you can brew tea in a teapot and take it with you to your room, since I can’t drink it right after lunch, and I can do it in an hour. The procedures that were prescribed to me were pleasant and were carried out by responsible and polite staff. Thank you for a pleasant stay.Answer from Spa-Hotel Spa Resort Sanssouci
Это на нам спасибо, а Вам! За то, что выбрали именно наш отель для своего отдыха в Карловых Варах. Очень тому признательны. Будем надеется на встречу в будущем. С уважением, Ивета
Positives
A lot of positive things remained after visiting Karlovy Vary in May with accommodation in Sansouci. Comfortable accommodation, excellent food, 5 s + work of the entire hotel staff allowed us to relax and gain strength. The work of the medical center and additional services - Thai massage, cryosauna and cosmetology center also deserve an excellent rating. We used the transfer services from Sanatoriums - quickly and comfortably. Thanks to the site for the successful selection of accommodation and service!Answer from Spa-Hotel Spa Resort Sanssouci
Большое Вам спасибо за Вашу оценку нашей совместной работы!
Positives
Thank you very much ! All good !Answer from Spa-Hotel Spa Resort Sanssouci
Вам большое спасибо! Будем очень рады имееть возможность опять Вас у нас приветствовать! С уважением, Ивета
Positives
We have been vacationing in Karlovy Vary for more than 10 years. The last 3 times we have been staying at Sansousssi Spa Resort. We used to go to Imperial, but after the crisis, ruble prices there became too high. In Sansoussi you are satisfied with EVERYTHING. Comfortable rooms (although compared to Imperial they are, of course, significantly smaller). Friendly and discreet staff, always clean and tidy rooms. For us, of course, the even side of the rooms in the Blue House is preferable, since it goes directly into the forest. In the morning you wake up to the singing of birds! The food in the hotel restaurant is beyond praise both in terms of choice and quality of preparation. In 2 weeks they manage to practically not repeat the dishes. Just a great SPA and medical treatment area. There is everything you can think of - from a regular sauna with a swimming pool to mud baths and wraps, mineral baths, paraffin treatments, a whole department of electrical procedures, etc., you can’t list everything. Only the pricelist for the proposed procedures takes up a full page in 10th font. Simply amazing WiFi (for those who understand, 150-300Mb/s external), completely covering the entire territory of the sanatorium. You can get to Vrgidlo 1 either on foot (for sports it is about 1.5 km) or by city bus No. 2, the stop of which in both directions is located right in front of the hotel. Travel is free of charge.Negatives
No, and never has been.Answer from Spa-Hotel Spa Resort Sanssouci
... и надеемся, что минусов никогда не будет: Большое Вам спасибо за Ваши очень милые слова! До встречи в 2020? С уважением, Ивета
Positives
Sanssouci, this is Sanssouci!!!! I recommend it to everyone, this is not the first time in this hotel.Negatives
There is none of them.Answer from Spa-Hotel Spa Resort Sanssouci
Уважаемая Елена, огромное Вам спасибо за Ваши посещения и эту оценку. Будем очень признательны Вашему следующему отдыху.
Positives
Good medical facilities Excellent room with a beautiful view of the valley The restaurant had very tasty dishes and good fruitNegatives
Food in a restaurant is not always tastyAnswer from Spa-Hotel Spa Resort Sanssouci
Спасибо Вам за выбор отеля Spa Resort Sanssouci, также за Ваш отзыв. Будем очень рады имееть возможность опять Вас у нас приветствовать.
Positives
I am pleased.Answer from Spa-Hotel Spa Resort Sanssouci
Мы довольны тем, что Вы довольна: Спасибо Вам большое!
Positives
Wonderful staff. Attentive attitude towards vacationers. Special respect to the chef!!Answer from Spa-Hotel Spa Resort Sanssouci
Большое Вам спасибо! Очень рады, что Вам у нас всё подошло. Может быть и до встречи в 2020...?:
Positives
We are very grateful and grateful to all of you who took care of us. At any level of service in your hotel, you all coped with your responsibilities perfectly. Of course, we will certainly continue to recommend you to our friends and acquaintances. We will come to you again next year with great pleasure.Negatives
There are always people in life who are always dissatisfied with something. They are probably unhappy with themselves. Let's not pay our attention to them and remember only the best. But there’s nothing bad to say.Answer from Spa-Hotel Spa Resort Sanssouci
Огромное Вам спасибо за Ваши слова и поддержку нашей работы! Тогда до встречи в 2020! С уважением, Ивета
Positives
Improved your healthAnswer from Spa-Hotel Spa Resort Sanssouci
Мы очень рады тому! Не забудьте продолжать:
Positives
Everything is excellent, especially the work of the Sanatoriums employees, our plane was late, the employees moved the transfer, very customer-oriented and competent!!!Positives
I really liked the work of the doctor - Dr. Mavlyanova and the entire staff of the sanatorium. Thank you very much!!!Answer from Spa-Hotel Spa Resort Sanssouci
Это Вам большое спасибо! Приезжайте опять:
Positives
Friendly, polite, friendly staff. Varied buffet. Everything is conducive to rest and treatment.Negatives
NoAnswer from Spa-Hotel Spa Resort Sanssouci
Большое Вам спасибо за посещение нашего отеля, иакже за Ваши милые слова!
Positives
Clean new spacious rooms, swimming pool, steam room and sauna, location away from the hustle and bustle, clean air, a bus runs from the sanatorium to the springs (free card from the hotel), buffet.Negatives
The staff is unkind and often aggressive (I especially want to mention the women in the electro-procedure department, who you can’t even ask to move the Velcro on their back - they just say that’s it, it’s too late, you can’t do it, and they leave. She even left the procedure and didn’t go to the latter because of this, since the procedure was pointless. They show with all their appearance how tired they are, although this is not the clients’ problem. I would advise increasing the number of staff at the reception, and in the restaurant, and during the procedures, they really can’t cope. Well, massage they do it carelessly, this is not a massage at all, the procedure is also meaningless.Answer from Spa-Hotel Spa Resort Sanssouci
Добрый день, уважаемая Iuliia Zaplava! Благодарим Вас за оставленный отзыв. Мы учли все Ваши замечания, провели беседу с персоналом и будем работать над улучшением нашего сервиса. Жаль, что Вы не обратились к нам с замечаниями во время Вашего пребывания, мы бы их быстро уладили. Надеемся увидеть Вас снова в нашем отеле!