references
Positives
Very comfortable, the staff is very polite and always ready to help
Answer from Spa-Hotel Spa Resort Sanssouci
Добрый день, большое спасибо за высокую оценку сервиса! Мы рады, что вы остались довольны нами! Мы с нетерпением ждем вашего следующего пребывания!
Positives
We were very pleased with the quality of services provided at the Imperial sanatorium. Thank you very much for a wonderful vacation!Positives
Very positive emotions. We were at the Sansouci Hotel for almost two weeks. The combination of price and quality is excellent! The rooms are renovated, high-quality bathroom renovation. Cleaning every day, no complaints. Bed linen is changed once a week. Restaurant - buffet - varied menu. Until the last day, the cook surprised us with something new. The restaurant staff is very attentive. My special admiration is the white ironed tablecloths... Super! In general, the staff is friendly and always ready to help. I communicated in Russian without any problems. Treatment is varied. Open from Monday to Friday. The treatment rooms are spacious. There are separate paid procedures. All liked it. By and large, there is nothing negative. (Not for that price))) There are several observations that I hope will be useful. - If you want to relax in a small cozy hotel, then this is not the place for you. It's not that it's unbearably noisy, but it's a large hotel with three buildings. We woke up every morning around six, when, as I understand it, the staff started working. In addition, there is a road nearby, there is not much traffic, but cars drive by until twelve at night. It didn't bother us too much, but it's noticeable. - If you are a fan of saunas, swimming pools, etc., then perhaps this is not really for you. For such a large hotel, the SPA is clearly not enough. Saunas didn't really inspire me. Sauna-hamam for three people - difficult to get there. There are two steam rooms: one for general use, the other for ladies. They provide sheets and towels for them. The bathtub is shared, everyone also changes clothes in the dressing room together. You can change clothes behind the curtain in the shower. There were virtually no problems with space here. If there is no place in the ladies' area, you could always go to the general one, if naked bodies don't bother you.... Jacuzzi for 4 people - it was also not always possible to get there. The pool is large - it’s usually quite crowded, but it’s enough. Probably because of the coronavirus, the sessions were 50 minutes long. I really hope that this is temporary, because it wasn’t really possible to not take a steam bath or swim in 50 minutes. Overall, I am very pleased with my vacation and thank Hotel Sansouci for a wonderful time. Thank you.Answer from Spa-Hotel Spa Resort Sanssouci
Добрый день, Большое спасибо за Вашу приятную оценку услуг в Spa Resort Sanssouci! Мы с нетерпением ждем Вашего следующего визита! С наилучшими пожеланиями!
Positives
Friendly staff, the rooms are very good.Negatives
The location leaves a lot to be desired. Unfortunately, it wasn't mentioned in any description that the hotel consists of three houses. It was very annoying for my husband, who is dependent on his wheelchair. We had booked a room with a view of the garden and got a view of the parking lot in the blue house. My husband had to use 4 elevators to get to breakfast and dinner. The transport with the disabled lift is not exactly ideal either. Nobody knew anything about a trip to Prague. Since the streets are completely unsuitable for an electric wheelchair, we will use this Don't book the area anymore.Positives
It was just a wonderful vacation! This is the third time I have returned to this resort. There you can relax not only with your body, but also with your soul.Answer from Spa-Hotel Spa Resort Sanssouci
Добрый день, Большое спасибо за Вашу приятную оценку услуг в Spa Resort Sanssouci! Мы с нетерпением ждем Вашего следующего визита! С наилучшими пожеланиями!
Positives
We liked. We had a good rest and treatment. A big plus is the swimming pool, saunas and free bus travel to the colonnade. Good location of the sanatorium: surrounded by forest, fresh air, silence. Thanks to everyone who took care of us. Many thanks to our doctor, Angela Frankova.Negatives
Old number of rooms in Green House. Inconvenient showers, small room, lack of balcony.Positives
Lovely and cozy room. We had a double room with a wonderful view. Everything is clean, beautiful, the furniture is comfortable, no complaints. The restaurant deserves praise! The food is delicious, there is a large selection of dishes. Thank you for your hospitality!Answer from Spa-Hotel Spa Resort Sanssouci
Добрый день,большое спасибо за хороший обзор! с нетерпением жду вашего следующего визита! Spa Resort Sanssouci
Negatives
Excellent sanatorium, this is my second time here and I will come back here again and againAnswer from Spa-Hotel Spa Resort Sanssouci
... и мы Вас очень рады будем снова и снова приветствовать! Спасибо Вам огромное, госпожа Лена.
Positives
We had a very, very good time. Thank youAnswer from Spa-Hotel Spa Resort Sanssouci
Вам большое спасибо! Будем очень рады иметь возможность опять Вас у нас приветствовать.
Positives
I would like to express my deep gratitude to Sanatorium employee Elena for solving non-standard situations. Thank you for your responsiveness and professionalism. Everything is fine. Especially the work of the staff: the restaurant (Green House).Answer from Spa-Hotel Spa Resort Sanssouci
От имени Спа Резорт Сансуси выражаем Вам огромное спасибо и надеемся на Ваш следующий заезд. Ивета
Positives
Wonderful sanatorium Sanssouci! Wonderful and friendly staff who are ready to help resolve any issue that may arise. Cleanliness and order in the rooms, a comfortable bed with high-quality bed linen, snow-white towels. For showering there is disposable shampoo, soap, and hair balm. The delicious and varied food in the restaurant was a pleasure. I really liked the pool and sauna. I plan to come to Sanssouci again.Negatives
There were no negative emotions during my stay.Answer from Spa-Hotel Spa Resort Sanssouci
Уважаемая госпожа Светлана, спасибо Вам огромное за время проведенное с нами, также за Ваш отзыв. Будем очень рады иметь возможность опять Вас у нас приветствовать! Ивета
Positives
I’m coming to your sanatorium for the second time, unfortunately I didn’t come at the best time due to the pandemic. Therefore, my stay was cut in half. It's a shame. However, I managed to use the week spent in the sanatorium very productively: I received the procedures I needed, it’s a pity that it was only 4 days. As always, doctor Mavlyanova worked at the highest level. Many thanks to her. Thanks to all the staff who, in the unique conditions of the pandemic, did everything possible to ensure a full stay at your sanatorium.Answer from Spa-Hotel Spa Resort Sanssouci
Уважаемая госпожа Инна, спасибо Вам за Ваши возвраты к нам! У Вас есть возможность до конца года приезжать и провнести у нас неиспользованные ночи и процедуры! Надеемся скоро всё наладится:. Будем ждать Вашего вновь посещения! Ивета
Positives
We are very pleased, it was good!Answer from Spa-Hotel Spa Resort Sanssouci
Спаисбо Вам большое! Будем очень рады Вашему следующему заезду.
Positives
Everything is wonderful, as always, warm welcome and sensitive attitude, thank you, I will be glad to come again.Answer from Spa-Hotel Spa Resort Sanssouci
Вам спасибо большое! Нетерпеливо ждём Вас:
Negatives
poisoning occurred. Half of the hotel, some of them, spent a day in their rooms, but to measure blood pressure and temperature they asked for 250 CZK and not even an apology or anything.. as if nothing had happened..... before that, we came 5 times, everything was fine.Answer from Spa-Hotel Spa Resort Sanssouci
Признаки у наших гостей были однодневные, как подтвердил, наш гл.врач, были вирусной этиологии Кроме того, один клиент находился в больнице скорой помощи KV, где была исключена возможность пищевого отравления у нас есть выписка из больницы. Клиентам были перенесены процедуры с того дня. Если клиенты вышли на наш мед.персонал, медсестра и врач оказывали медицинскую помощь.
Positives
The sixth time I rest in this spa hotel. This time, all procedures were available and there were no problems.Negatives
Writing for holidaymakers. Please, when you are in your room, remember that you are not alone on the floor and it is still a boarding house. My neighbor turned on the TV in such a way that it was impossible to be in the room, even under the shower was all literally heard. On my note, which muffles my TV and the volume of the whole corridor only snorting. On the other hand, there was a couple living together, they turned on the TV and had guests - everything was within reasonable limits.Answer from Spa-Hotel Spa Resort Sanssouci
Dear Mrs. Arkaeva, thank you very much and see you for the seventh time!
Positives
The holiday was great.Answer from Spa-Hotel Spa Resort Sanssouci
Спасибо Вам большое! Очень рады тому и надеемся на будушее:
Positives
It’s not bad, I recommend it to everyoneNegatives
It’s bad that you have to travel far to the sources, but everything is great...Answer from Spa-Hotel Spa Resort Sanssouci
Спасибо Вам за Ваш отдых в нашем отеле, также за Ваш отзыв. Автобусная остановка прям перед отелем и на автобусе до источников 5 минут. И наоборот - тишина и чистый воздух:
Positives
Overall we had a good time. Thanks to Dr. Olena Iarova for her attentive attitude and professionally prescribed procedures, as well as for recommendations to visit the right specialists. We went to a doctor in Karlovy Vary, who treated my knee joints. Thanks Olena.Negatives
We are not happy with room No. 041, which we were provided with for our stay: it turned out to be significantly smaller than what we considered on the website sanatoriums.com.Answer from Spa-Hotel Spa Resort Sanssouci
Спасибо Вам за Время проведенное у нас, также за Ваш отзыв. Очень рада Олене передам. С уважением, Ивета
Positives
Very friendly and helpful staff. Clean rooms and hotelNegatives
Unfortunately the pool was very cold. You couldn't go swimming with a small child. Most treatments were all documented. The treatments were always booked in the Mercedes building. This was very awkward with a small child.Answer from Spa-Hotel Spa Resort Sanssouci
Vielen Dank für Ihren Besuch und nette Bewertung. Trotz einiger Einwände zu unserem Hotel hoffen wir, dass Sie insgesamt zufrieden waren und Ihr Aufenthalt bei uns nicht der letzte war: Iveta
Positives
Everything was great, I'd love to come back.👍Answer from Spa-Hotel Spa Resort Sanssouci
...und Sie werden bei uns immer wieder herzlich willkommen!: Mit freundlichen Grüssen, Iveta
Negatives
The hotel maintains superficial cleanliness, everything is visually clean, but there is a lot of dust, dust is everywhere, a terrible exacerbation of dust allergies began in the hotel, after the vacation it took another month to recover.Answer from Spa-Hotel Spa Resort Sanssouci
Большое Вам спасибо за время проведенное у нас. Очень жаль, что началась аллергия, но чистота у нас один из самых высоко оцененных параметров см.напр. букинг
Positives
During our 10-day stay there was excellent weather, incredible water, which we drank 3 times a day, and we really enjoyed the Sunday excursion to Prague.Negatives
Compared to other sanatoriums we have visited before, Sansoussi was very disappointing. Standard double rooms are very small, it’s impossible for two people to separate, only one person can move, the second must be on the crib, which is also very narrow, it’s not comfortable to sleep on it, although we are not at all overweight... The walls of our room -136 are dirty and apparently scratched by suitcases, for which there is no space in the room. Throughout the hotel, on the floors there are old carpets with frayed and unraveling edges, which are high time to be replaced with new ones.. In the medical department of the green house in front of the offices, they are simply black from dirt and wear.. The food is also not at the level of 4 stars, no frills, no tasty treats there were none, the fruits were cut into small pieces, even small ones like kiwi, why? No salads, just tasty cucumbers and glass tomatoes. From the entire set of dishes on display, it is clear that they are saving on everything... When in the morning we went to drink water and went outside, there was a very strong smell of washing powder, because the laundry is located on the ground floor in the central building and for some reason the whole smell is in front of the entrance to the building , and not in the hood. It’s good that our room was on the other side, otherwise they wouldn’t have been able to open the window.. Summary: the sanatorium is not worth the money it charges, not worth it at all!!!Answer from Spa-Hotel Spa Resort Sanssouci
Спасибо Вам за посещение нашего отеля, также за Ваш отзыв. Разрешите нам реагировать. Описание номеров, размер итд. на нашем сайте и согласно международным европейским стандартам, все кровати ширины 90см. Питание наоборот наши клиенты хвалят.
Positives
I chose the sanatorium based on reviews, the list of medical facilities, and location. Everything was justified. Quiet place in a forested area, excellent air, excellent food. I liked everything about the treatment. Special thanks to Dr. Andrey Lysenko. He prescribed what was needed, nothing unnecessary. The staff is responsive and ready to help make your stay comfortable and memorable. Even unpleasant gas injections are tolerated normally. We celebrated a birthday and ordered a set from the hotel. Great! There was a compliment from the hotel to the birthday girl). Special thanks to the maid of the second floor of the Green House, Magdalena. For cleanliness, comfort and care. Thank you everyone for these wonderful 10 days of restAnswer from Spa-Hotel Spa Resort Sanssouci
Огромное Вам спасибо! Очень рада Вашу похвалу передам обеим коллегам. Ждём Вашего следующего заезда: Ивета
Positives
Great staff, often.Negatives
Some of the staff are not in the mood.Answer from Spa-Hotel Spa Resort Sanssouci
Большое Вам спасибо за посещение нашего отеля, за некоторых наших коллег и их плохое настроение приносим свои извинения! Будем очень рады Вашему следующему заезду! Ивета
Negatives
No negativesAnswer from Spa-Hotel Spa Resort Sanssouci
Спасибо Вам огромное! Будем очень рады Вашему вновь посещению!
Positives
I am very pleased with the work of your site! Thanks a lot! Despite a small misunderstanding, you resolved everything very quickly! I will use your services next time!Negatives
Not very polite staff behaviorPositives
Special thanks to the chefs for the variety of food, everything is delicious and everyone can find a dish to suit their taste. The staff is polite, always ready to help, in all situations, procedures take place at the appointed time, without waiting, we will be happy to visit more sanatoriumsAnswer from Spa-Hotel Spa Resort Sanssouci
Это Вам спасибо! За выбор нашего отеля, за Ваши слова и также решение приехать ещё раз! Будем с нетерпением Вас ожидать! Ивета
Positives
This is the 4th time at the hotel and I’m happy with everything. Special thanks to Sanatoriums.com for their help and professional supportNegatives
NoAnswer from Spa-Hotel Spa Resort Sanssouci
От имени Спа Резорт Сан-суси большое Вам спасибо! Будем надеется на Ваше вновь посещение!