references
Positives
My stay at the hotel was wonderful. The hotel staff is very attentive, polite and friendly. The food is varied and tasty. As for the prescribed procedures, everything is very clear, without waiting. Thanks for a great vacation!Positives
Thank you. Liked everything. Maybe next year we'll come backPositives
The food is good. Wellness treatments are at a good level.Negatives
Room cleaning is low. During the 12 days of my stay, they cleaned my room 3 times, and then at my request. New hand soap is not provided. The area around the pool is very dirty. Unfortunately, I will not go to this sanatorium again.Negatives
For family reasons, I was supposed to end my stay 1 day earlier or instead of August 7th, I left on August 6th, 2023. A day's accommodation costs around €100 and I'll be really happy if it's refunded to me. Thank you for your understanding. Greetings Jacob TsoiPositives
It was a very nice, relaxing time in the hotel. We liked it very much. Just the location of the hotel away from the center and colonnade. But they were accessible by free bus.Positives
Dear Ladies and Gentlemen of the Spa Hotel Sanssouci! We rested and received treatment at YOUR Hotel from 07/19 to 08/02/2023. We would like to THANK YOU ALL for your excellent JOB!!! We were greeted with a smile and quickly checked into our room. The room amazed us with its perfect cleanliness! The restaurant's cuisine is very tasty and varied. We are very grateful to all the girls of the restaurant for their friendly and kind-hearted attitude. JULIE. ANYA, MARIA and others. THANK YOU! Thanks to the doctors and medical staff for their conscientious work. There will be opportunity and health WE WILL DEFINITELY COME ONLY TO YOU TAMARA BRECHMANN, DAVID BRECHMANN Germany Nuremberg Tel. +49 176 57 76 38 74Negatives
THERE ARE NO NEGATIVES, ONLY PROSPositives
Recovery was great, qualified treatment. Staff very nice and helpful. Food was 5 stars.Positives
The medical staff is responsible, friendly and polite. Everything works like clockwork, I'm very pleased. The food is high quality. Thanks a lotNegatives
I didn’t like the staff of the sanatorium, they don’t clean the rooms on time until you ask for the towels to be changed, in the restaurant the attitude of the staff leaves much to be desired, there is no understanding. Please take this into account. Spending so much money is not worth it. Next time definitely a different resort!Positives
Good afternoon I rested in the sanatorium from 07/13 to 07/21/23. The overall impression is very good. At the airport I was met by a driver in a white shirt and a clean car, which already set me up that everything would be like this :) At the hotel (Green House) I was met at the registration by a guy (who took my suitcase to the room) and a woman named Lena (aka A part-time guide around Karlovy Vary, and it’s clear that he loves his job) In the morning, he’s a doctor. I met Dilfuza Mavlyanova like my own mother :)). She asked me very carefully about my health.. I even remembered that I had forgotten a long time ago.. And in accordance with the medical history, she prescribed procedures and a drinking regimen. I had 4 treatments a day. All the specialists are friendly and clearly know their stuff. Everything is clear and on time. To drink mineral water, you had to go to the Colonnades 2 times a day, which is a 15-20 minute walk there from the mountain, and from there, you understand :))). But you could also go by bus - it's free. Food at the hotel for every taste and choice. Dietary, but tasty. The fish is different every day. There was always a gastronomic delight :) they even served shark :)), mussels, cod, trout, etc.. there was meat, of course, too, but I didn’t try it. There are also a lot of vegetables and a good choice for vegans. The organization of recreation and physiotherapeutic treatment is very good. I was delighted.Negatives
This is not even a minus, but as a review so that people know who wants to go to Sanssousi. The rooms are modest but clean. It's the same in the pool. It reminded me of Soviet times :), but personally it didn’t bother me. For that, the price of accommodation, food, doctor’s examination, 14 procedures, transfer and excursion to Prague was very affordable :). Now separately about the excursion to Prague. The guide is a wonderful, energetic and knowledgeable lady. But. From 12.00 to 16.00 we walked up and down, along the steps and along the stone paving stones... For older people and people who are not used to walking 8-10 km at a time, this is hard. Of course, there were 2 small “breaks” for 10-15 minutes. And at the end of the excursion, the guide praised everyone for their endurance. I recommend taking a sandwich or some snack with you on the excursion, since the excursion ends at 16.00. After breakfast, there is quite a long break, especially for people with gastrointestinal problems.Positives
What I liked most was the treatment method; you can’t do much in seven days, but you feel noticeably, I emphasize, noticeably improved. I hope to return with time to spare. Thanks to the staff.Positives
We really liked the sanatorium. The food was excellent, varied. Very tasty. The treatment is also at a good level.Negatives
There is a minus: the rooms are cleaned. The garbage is taken out every other day. In the heat, a smell appears. The bed was not changed for 8 nights. Towels were changed every other dayPositives
Wonderful stay at Sanssousi Sanatorium. We were in Karlovy Vary for the first time and in this hotel from 26.06 to 5.07.23. We were allowed to bring a large dog. We immediately went to the doctor, who took into account all our wishes. The service is top notch, the staff is very friendly and welcoming. Cleaning was once every 2 days and that was enough, even taking into account the dog. On Sunday they even changed the bed. There is a bus service, which is free for hotel guests. The food is simply wonderful, like homemade. The city itself is just a fairy tale. We are very grateful to the hotel staff for such a useful and pleasant stay. Next year we will be happy to come again, but for 2 weeks.Positives
Good connection to the city. Clean, well-maintained hotel.Negatives
No advance selection of the living area Green or Blue Booked with a balcony, accommodated in a room without a balcony Bathroom maximum 2 stars, showers and radiators a big MINUSAnswer from Spa-Hotel Spa Resort Sanssouci
Sehr geehrte Frau Anna, Vielen Dank für die Bewertung, die Sie unserem Spa Resort Sanssouci **** im Karlsbad gegeben haben! Wir freuen uns, dass Sie mit dem Kurpaket zufrieden war! Das gesamte Team und ich freuen uns auf Ihren nächsten Aufenthalt! Mit freundlichen Grüßen, Linda Reputation Manager
Positives
I am grateful to the hotel team for the treatment, for the delicious, wide choice of food, for the period from 06/18 to 06/30/2023. The transfer was also accurate, good service. I was pleased with the free travel on route 2, thanks to everyone who tried to make the treatment and rest enjoyable for this stay walked about 130 km. Good luck, good mood. With God !!!!!Answer from Spa-Hotel Spa Resort Sanssouci
Уважаемый господин Сергей, Благодарим Вас за прекрасный и очень добрый отзыв о нашем отеле! Мы рады, что вам понравилось ваше пребывание, и надеемся увидеть вас снова в ближайшее время! Всего наилучшего С наилучшими пожеланиями, Линда Менеджер по репутации
Positives
We were there for three weeks. Good treatments, very good swimming pool with saunas and steam room, good food. The location is OK. You could take the bus into the city for free. Good, competent doctors, would like to rate +++++ Ms. Frankova. All in all we liked it.Negatives
NOAnswer from Spa-Hotel Spa Resort Sanssouci
Sehr geehrter Herr Reinhold, Vielen Dank für die gute Bewertung, die Sie unserem Spa Resort Sanssouci **** im Karlsbad gegeben haben! Wir freuen uns sehr, dass Sie bei uns zufrieden war! Wir freuen uns sehr, dass Sie unser medizinisches Personal gelobt haben und mit der Leistung zufrieden waren! Das gesamte Team und ich freuen uns auf Ihren nächsten Aufenthalt! Mit freundlichen Grüßen, Linda Reputation Manager
Positives
First time in this hotel. Service at the highest level, varied food of excellent quality. We would like to pay special attention to Dr. Dilfuza Mavlyanova for her care, attention and professional approach to the choice of treatment!Positives
Everyone is very happy! Thank you very much!!!Answer from Spa-Hotel Spa Resort Sanssouci
Уважаемый господин Владимир, Спасибо за великолепный отзыв нашему отелю! Мы рады, что вы хорошо провели у нас время и надеемся скоро увидеть вас снова! С уважением, Linda Reputation Manager
Positives
Bus connection well solved.Negatives
Crowns should also be changed backAnswer from Spa-Hotel Spa Resort Sanssouci
Sehr geehrter Herr Block, Vielen Dank für die gute Bewertung, die Sie unserem Spa Resort Sanssouci **** im Karlsbad gegeben haben! Wir freuen uns sehr, dass Sie bei uns zufrieden war! Das gesamte Team und ich freuen uns auf Ihren nächsten Aufenthalt! Mit freundlichen Grüßen, Linda Reputation Manager
Positives
Good treatment, attentive doctor Umurzokov. Excellent and varied food. The staff at the restaurant is wonderful! I would especially like to mention the waitress VERA. good rooms, renovated bathroom.Negatives
This is the first time I’ve encountered such unkind staff at REZEPTION; they not only don’t say hello, but don’t pay any attention to the guests at all - all shifts at that. It is very inconvenient to go to treatments along endless corridors and elevators, especially after a bath. I will not go to this resort again.Answer from Spa-Hotel Spa Resort Sanssouci
Уважаемая госпожа Ольга, Спасибо, что нашли время поделиться своими впечатлениями. В то время как я бы хотел, чтобы у вас были лучшие впечатления, благодаря таким отзывам мы узнаём о проблемах и работаем над ними. Мы трудимся над тем, чтобы предоставлять сервис на высшем уровне, и в данном случае, очевидно, мы не оправдали ваших ожиданий. Если вы дадите нам шанс получить обратно ваше доверие, я уверяю вас, что мы сделаем все возможное, чтобы обеспечивать вам приятный отдых в отеле, который уже высоко оценили многие из наших гостей. С уважением, Линда Spa Resort Sanssouci
Positives
Everything was great, hotel, food, treatments. We are satisfied 100% RecommendationAnswer from Spa-Hotel Spa Resort Sanssouci
Sehr geehrter Herr Wladimir, Vielen Dank für die gute Bewertung, die Sie unserem Spa Resort Sanssouci **** im Karlsbad gegeben haben! Wir freuen uns sehr, dass Sie bei uns zufrieden war! Das gesamte Team und ich freuen uns auf Ihren nächsten Aufenthalt! Mit freundlichen Grüßen, Linda Reputation Manager
Positives
We have been to Karlovy Vary several times already, but this is the first time to Sanssouci. On Sunday, when we checked in, we saw a doctor and received a schedule of procedures. Doctor Angela Frankova took into account all our wishes, even so that the procedures began after 10:00. The room is small but clean, the girls did the cleaning regularly, it’s just a pity they didn’t wipe down the balcony during the week. The weather was great and I would have liked to sit on the balcony between treatments. Thanks to the chefs, we were fed very well with dishes prepared for every taste. The opening hours of the pool and sauna are also very convenient. Thanks to all the staff, our holiday was a positive experienceNegatives
You have to wait a long time for the elevator; there are only two of them, apparently too few for so many rooms. It is indicated that the room has a kettle with coffee and tea, but this is not entirely true. Capsules for the existing coffee/tea machines had to be purchased at the restaurant.Answer from Spa-Hotel Spa Resort Sanssouci
Дорогой Гость, Спасибо за великолепный отзыв нашему отелю! Мы рады, что вы хорошо провели у нас время и надеемся скоро увидеть вас снова! С уважением, Linda Reputation Manager
Positives
Everything was very well organized, from the restaurant to the procedures. Thank you all so muchNegatives
Nothing to writeAnswer from Spa-Hotel Spa Resort Sanssouci
Уважаемая госпожа Аллa, Спасибо за великолепный отзыв нашему отелю! Мы рады, что вы хорошо провели у нас время и надеемся скоро увидеть вас снова! С уважением, Linda Reputation Manager
Positives
Very friendly reception staff. We changed the number and time of procedures without any problems. Wonderful pool and sauna. Delicious food. The sanatorium is supplied with mineral water from a spring. The room has comfortable mattresses, a bath, a hairdryer, a bathrobe and slippers.Negatives
The hotel is considered non-smoking, but the room in which I was initially placed was smoky. Fortunately, it was possible to exchange it for another without any problems. Thanks to the reception staff.Answer from Spa-Hotel Spa Resort Sanssouci
Уважаемая госпожа Ольга, Спасибо за великолепный отзыв нашему отелю! Мы рады, что вы хорошо провели у нас время и надеемся скоро увидеть вас снова! С уважением, Linda Reputation Manager
Positives
We were greeted warmly and given the necessary documents. The bellboy immediately brought the suitcases into the room. Room is clean and well equipped. Kettle, 2 cups, mini fridge, TV in several languages. On Sunday we got an appointment to see the doctor from the nurse. on Monday morning alreadyNegatives
The mattresses are a bit too hard for our taste.Answer from Spa-Hotel Spa Resort Sanssouci
Sehr geehrter Herr Georg, Vielen Dank für die gute Bewertung, die Sie unserem Spa Resort Sanssouci **** im Karlsbad gegeben haben! Wir freuen uns sehr, dass Sie bei uns zufrieden war! Das gesamte Team und ich freuen uns auf Ihren nächsten Aufenthalt! Mit freundlichen Grüßen, Linda Reputation Manager
Positives
We had a very nice, relaxing spa week. The entire house and the rooms are very nice, very clean, and the view from the 7th floor is fantastic given my fear of heights, the treatments are very well thought out and effectively tailored to the person. All in all, you couldn't ask for anything better. We'll be back in the fall.Negatives
Unfortunately, a very good, high-quality jacket was stolen from me in the cloakroom area (entrance to the room). When the staff was cleaning with the room door open, they just let someone go with them. I'm still a little sad.Answer from Spa-Hotel Spa Resort Sanssouci
Sehr geehrte Frau Elfi, Vielen Dank für die gute Bewertung, die Sie unserem Spa Resort Sanssouci **** im Karlsbad gegeben haben! Wir freuen uns sehr, dass Sie bei uns zufrieden war! Ich habe den Verlust der Jacke, die Sie beschreiben, schnell überprüft! Es tut uns leid, aber diese ernsten Angelegenheiten müssen sofort und an Ort und Stelle geklärt werden. Ich fragte die Managerin des Zimmerservice, und sie sagte, Sie hätten den Verlust erst 2 Tage später gemeldet. Es tut uns leid, aber wir haben keine Jacke gefunden. Das gesamte Team und ich freuen uns auf Ihren nächsten Aufenthalt! Linda Reputation Manager
Positives
Excellent hotel. Very clean. Delicious varied food. Thank you very much to the cook! Nice pool and large sauna.Negatives
Please clean the steam room. All other places are perfectly clean.Answer from Spa-Hotel Spa Resort Sanssouci
Уважаемая госпожа Людмила, Спасибо за великолепный отзыв нашему отелю! Мы рады, что вы хорошо провели у нас время и надеемся скоро увидеть вас снова! С уважением, Linda Reputation Manager
Positives
Sanatorium Sanssouci is located on the outskirts in a green area, this is a huge plus. Fresh air, birdsong and no city bustle. The center with colonnades is about two kilometers away, which can easily be walked, but there is also a bus service, which is free for visitors. The entire staff of the resort is very friendly and welcoming. The food was very good and varied, for every taste. Thanks to all the staff for a great stay. We will be glad to visit this sanatorium again. Antonina and Alexander MutAnswer from Spa-Hotel Spa Resort Sanssouci
Уважаемый господин Александр, Спасибо за великолепный отзыв нашему отелю! Мы рады, что вы хорошо провели у нас время и надеемся скоро увидеть вас снова! С уважением, Linda Reputation Manager
Positives
We visited this hotel for the first time and really enjoyed it. The staff is very polite and attentive. The Hotel and the Room were clean, the food was varied and tasty. This Hotel is located approximately 1.5 km. From the Center, where all the Colonnades are located, but this Hotel gives you the opportunity to travel there and back by bus for free, and if you want to take a walk, then there are various opportunities to quickly walk to the Center. We were very pleased and would gladly visit this Hotel again if possible. Thank you very much for a good time.Answer from Spa-Hotel Spa Resort Sanssouci
Уважаемый господин Геннадий, Спасибо за великолепный отзыв нашему отелю! Мы рады, что вы хорошо провели у нас время и надеемся скоро увидеть вас снова! С уважением, Linda Reputation Manager