references
Positives
Very attentive and friendly staff. The food is varied, lots of fruits and vegetables. The rooms are spacious and comfortable. We will definitely come again. We recommend.
Positives
Good attitude, friendly staff, always ready to help in case of need.Negatives
There are not always parking spaces. Even when it is reserved for you, you can go to the city, and when you return it will already be occupied. The minus is that there is no person who monitors the order. Because women who are at the reception, they do not have the opportunity to follow this.Answer from Spa-Hotel Spa Resort Sanssouci
Уважаемый господин Олексаднр, Большое спасибо за хорошую оценку, которую Вы дали нашему Spa Spa Resort Sanssouci **** в Карловых Варах! Мы очень рады, что Вы остались довольны нами! Просимо вибачення за незручності, пов'язані з нашим паркінгом. Ми встановлюємо знаки резерв на паркувальних місцях. Мы и вся наша команда с нетерпением ждем Вашего следующего пребывания! Linda Reputation Manager
Positives
We really liked everything. Doctor, treatment, food and staff services. Thank you for a wonderful holiday and treatment.Negatives
No negativityAnswer from Spa-Hotel Spa Resort Sanssouci
Уважаемый господин Александр, Большое спасибо за хорошую оценку, которую Вы дали нашему Spa Spa Resort Sanssouci **** в Карловых Варах! Мы очень рады, что Вы остались довольны нами! Мы и вся наша команда с нетерпением ждем Вашего следующего пребывания! Linda Reputation Manager
Positives
Gladly again!!!Answer from Spa-Hotel Spa Resort Sanssouci
Sehr geehrter Herr Juri, Herzlichen Dank für die gute Bewertung, die Sie unserem Spa Resort Sanssouci **** im Karlsbad gegeben haben! Wir freuen uns sehr, dass Sie bei uns zufrieden war! Das gesamte Team und ich freuen uns auf Ihren nächsten Aufenthalt! Mit freundlichen Grüßen, Linda Reputation Manager
Positives
Normal treatment, good accommodation, tasty foodNegatives
It is impossible to sit on the terrace in front of the hotel entrance, people smoke on the benches, they are not allowed at the table, since this is the territory of a restaurant and you cannot just sit there unless you order something, and the tables are not occupied, there is not a single person there. The hydromassage in the pool periodically does not work, either it is turned off, or it constantly breaks down?!Answer from Spa-Hotel Spa Resort Sanssouci
Уважаемая госпожа Олена, Благодарим Вас за пребывание в Spa Resort sanssouci, а также за отзыв и предложения по улучшению сервиса. У нас есть и другие открытые площадки, например, Зеленый дом, где также находится парк. Все водные аттракционы в оздоровительном центре и бассейне работают с регулярной периодичностью. Мы с нетерпением ждем Вашего следующего визита! Linda Reputation Manager
Positives
Totally positive. We were greeted very kindly at the reception, everything was done quickly, and we wished us a good rest. The medical staff is highly qualified, all procedures were carried out on time, no waiting or delays. The food was varied, there was a lot of everything. Cleaning according to hotel rules is carried out once every two days, but If necessary, they will do whatever you ask. It’s very convenient that they give you a bus ticket. Stop next to the hotel. The car was parked in the garage, there is enough space for the car. Two weeks flew by quickly, and I’m already planning a trip there again.Answer from Spa-Hotel Spa Resort Sanssouci
Уважаемая госпожа, Лариса, Большое спасибо за хорошую оценку, которую Вы дали нашему Spa Spa Resort Sanssouci **** в Карловых Варах! Мы очень рады, что Вы остались довольны нами! Мы и вся наша команда с нетерпением ждем Вашего следующего пребывания! Linda Reputation Manager
Negatives
The doctor's attendance and consultation was too bad and it cost a small amount of money.Positives
Lots of free timeNegatives
No fitness. There is no playground for children. The children's pool is open until 19.00Positives
I really liked the hotel. Everything is reserved. Very clean, everything thought out, comfortable. The treatment is good, the staff is polite. The rooms are comfortable, the rooms were cleaned every other day, towels and bathrobes can be changed every day upon request. The food was excellent, varied and everything was delicious.Answer from Spa-Hotel Spa Resort Sanssouci
Уважаемая госпожа Ботагоз, Большое спасибо за хорошую оценку, которую Вы дали нашему Spa Spa Resort Sanssouci **** в Карловых Варах! Мы очень рады, что Вы остались довольны нами! Мы и вся наша команда с нетерпением ждем Вашего следующего пребывания! Linda Reputation Manager
Positives
Nature, clean.Negatives
Spa area far too small for the amount of people. This also makes it permanently dirty. But the worst thing is that the staff involved in the procedures are either completely incompetent or very overwhelmed. The doctor at the entrance didn't even look at me. The only thing she did was take my blood pressure. I have several large moles and they were injured during the procedure in which water is poured over them from the hose with great pressure. I then refused any further procedure. Nobody cared why. Nobody even started to ask me what the problem was. The massages are neither relaxing nor helpful with the problems. I could now write for a long time why. But the bottom line is that the person carrying out the work simply does the work very, very poorly. For the same price I get a physiotherapist in Germany who knows exactly what he is doing and treats me like a normal person and not like an annoying one Disturbance of his day treated. So for me that was the first and last time.Positives
I can recommend this hotel. The location was in doubt, but I liked everything very much. I will come again. Thank you very much!Positives
There are a lot of professional medical staff with excellent ability to do their job, high quality of service in the tourist reception department, during procedures and in the restaurant, following the schedule of procedures without delays, varied, tasty and high-quality food in the restaurant for every taste. The sanatorium is located in a beautiful place, on a hill where the air is clean. You can easily go down to the center on foot or by free bus, and you can also return by free bus, which runs strictly on schedule.Positives
Very good hotel with friendly service at the reception. The medical care and application are very good and recommended. The food was varied and very good. I particularly liked the transfer. Very punctual and friendly. The stay was relaxing, I can only recommend Sanatorium.com.Negatives
The location of the hotel is not ideal, but with the hotel card you can use bus 2 for free. The cleaning of the room could be better.Answer from Spa-Hotel Spa Resort Sanssouci
Sehr geehrte Frau Irina, Vielen Dank für die gute Bewertung, die Sie unserem Spa Resort Sanssouci **** im Karlsbad gegeben haben! Wir freuen uns sehr, dass Sie bei uns zufrieden war! Beim nächsten Besuch, wenn Sie irgendwelche Wünsche haben Zimmerreinigung, können Sie uns jederzeit kontaktieren! Das gesamte Team und ich freuen uns auf Ihren nächsten Aufenthalt! Mit freundlichen Grüßen, Linda Reputation Manager
Positives
We were satisfied with the rest and treatment. The food is very tasty and homemade. The procedure staff are very friendly. The reception staff are also always ready to help. We will definitely come again!Negatives
There are some complaints about the pool. The Jacuzzi is too small for this type of hotel. There is no seat washer in the wet sauna, which is not hygienic. The hydromassage only worked one day during the week we were there. It's a pity.Positives
Very beautiful nature, forestNegatives
The sanatorium does not meet 4 stars, the rooms are clean, but the floors are old with stains, the hairdryer is broken, the kettle did not work, there is no air conditioning, the treatment is ok, it could be better, the underwater massage is bad anyhow, the food is ok, some types of food are not possible to eat, salty . The staff in the dining room is not friendly. I took an excursion, but they didn’t give me any rations. The dining room is open for lunch until 2:00 p.m., I was in the dining room at 2:03 p.m. I wanted to take a refill, they didn’t give me anything, they said that you can take food only until 2:00 p.m., they took the food right under your nose. The sanatorium is far from the colonnade, you can use the bus, but not comfortable, you have to stick to the schedule.Answer from Spa-Hotel Spa Resort Sanssouci
Уважаемая госпожа Надия, Спасибо за великолепный отзыв нашему отелю! Не стесняйтесь обращаться к нам во время Вашего следующего пребывания, если что-то не так! Мы всегда будем рады позаботиться об этом! С уважением, Linda Reputation Manager
Positives
We rested in the sanatorium as a family - my husband and I, and two children (2 years and 4 months). We got a two-room room in the Blue House - spacious and comfortable. There were cots right away. They asked to space out the procedures so that times would not overlap and one person could be with the children. All wishes were taken into account. The sanatorium has a children's room with toys - we often hung out there). And in Karlovy Vary, probably all the playgrounds were explored. I liked the food - constantly fresh vegetables and fruits, several types of steamed side dishes, three types of meat, fish. Dessert often included ice cream and pastries. There is a large selection of teas. For breakfast I would like to specifically mention - yogurt and cottage cheese, several types of cereals. Of course, over the course of two weeks, many of the side dishes were repeated, but I didn’t get tired of them. The procedures are complex. They did a good job on my back. Children under 5 years old can enter the salt cave free of charge. The fact that the sanatorium is a little away from the tourist center is a plus for us. Quiet. Well, a bus pass is also a plus. Due to the strong temperature change during the holiday (from 32 to 18), our whole family one by one fell ill with some kind of acute respiratory viral infection, and so, when my husband had a fever, all the procedures were transferred to him and he was accommodated for another week. I think we'll come again 😘.Negatives
I can’t call this a minus, it’s just an inconvenience with children: the large room has a large shower, and it would be more convenient for us to bathe the children in the bathroom. We found out on the spot that the larger rooms do not have a bath. In general, we adapted to a large sink, fortunately there was a separate bathroom with it). And another observation: in the transition to the Mercedes villa the stroller loader did not work - for some reason there was no sign on it, and we just tried to get up on it with the stroller and children. The villa knew about this breakdown (the nurse told us that this platform was broken, we shouldn’t wait), but they did nothing for more than a week. Perhaps we should have told our reception about this right away, or the repairman was on vacation - I don’t know. They fixed it two days before we left.Answer from Spa-Hotel Spa Resort Sanssouci
Уважаемая госпожа Ханна, Благодарим Вас за отзыв и прекрасную оценку нашего отеля! Мы рады, что Вам понравилось пребывание в нашем отеле, и надеемся увидеть Вас снова в ближайшее время! Еще раз приносим извинения за дефект на платформе, ремонтом платформы занимается сторонняя компания, к сожалению, мы не можем контролировать скорость ремонта! Тем не менее, мы надеемся, что Вы к нам еще вернетесь! С нетерпением ждем Вашего следующего визита! С уважением, Linda Reputation Manager
Positives
My wife and I visited in August. We really liked everything. Doctor, treatment, service, swimming pool. There is no negativity. Thank you for the wonderful treatment and relaxation.Negatives
There is no negativity. There are wishes. I would like to have air conditioning in the room. And there are benches in the courtyard, not only for smokers.Positives
Very good and qualified doctors and physiotherapistsNegatives
No air conditioning, bad location.Answer from Spa-Hotel Spa Resort Sanssouci
Sehr geehrte Frau Helena, Vielen Dank für die gute Bewertung, die Sie unserem Spa Resort Sanssouci **** im Karlsbad gegeben haben! Wir freuen uns sehr, dass Sie bei uns mit dem Kurprogramm sehr zufrieden war! Unsere Lage ist zentrumsnah, vor dem Hotel befindet sich eine Bushaltestelle, an der regelmäßig öffentliche Verkehrsmittel verkehren. Leider sind die Zimmer nicht mit einer Klimaanlage ausgestattet. Das gesamte Team und ich freuen uns auf Ihren nächsten Aufenthalt! Mit freundlichen Grüßen, Spa Resort Sanssouci
Positives
We were treated at the sanatorium in August 2023. I would like to note the conscientious work of the maid Valentina. Always friendly and responsive. All the requests we made to her never went unheeded. And thank you very much to Oksana for your professional approach and conscientious work. The overall impression of staying at the sanatorium is very good.Answer from Spa-Hotel Spa Resort Sanssouci
Уважаемая госпожа Татьяна, Спасибо за великолепный отзыв нашему отелю! Мы рады, что вы хорошо провели у нас время и надеемся скоро увидеть вас снова! С уважением, Spa Resort Sanssouci
Positives
Great spa stay in Greenhouse. Employees are very committed and courteous! Everything great !Answer from Spa-Hotel Spa Resort Sanssouci
Sehr geehrter geehrte Frau Olga, Vielen Dank für die gute Bewertung, die Sie unserem Spa Resort Sanssouci **** im Karlsbad gegeben haben! Wir freuen uns sehr, dass Sie bei uns zufrieden war! Das gesamte Team und ich freuen uns auf Ihren nächsten Aufenthalt! Mit freundlichen Grüßen, Spa Resort Sanssouci
Positives
Excellently planned transfer, good quality and varied food, good procedures.Negatives
Unfriendly attitude of the staff (reception, cleaning, restaurant) towards residents of the sanatorium. It is impossible to pay by card for excursions at the Sanatorium tour office.Answer from Spa-Hotel Spa Resort Sanssouci
Здравствуйте, госпожа Кари, Спасибо за великолепный отзыв нашему отелю! К сожалению, отель не несет ответственности за форму оплаты в туристическом агентстве .Мы рады, что вы хорошо провели у нас время и надеемся скоро увидеть вас снова. С уважением, Linda Reputation Manager
Positives
Very good room, food, treatments and wonderful maidNegatives
The pool is small, when leaving the reception they wanted to charge double for food, we had to threaten to call the police, as a result the transfer left without us!! This spoiled the impression significantlyPositives
During our stay at your sanatorium, we liked everything, the treatment and the food and the service of the staff, all the questions that we asked via e-mail were resolved immediately, thank you very much. We were with you for the first time and we are going to cooperate with you in the futureAnswer from Spa-Hotel Spa Resort Sanssouci
Уважаемый господин Пэтер, Спасибо за великолепный отзыв нашему отелю! Мы рады, что вы хорошо провели у нас время и надеемся скоро увидеть вас снова! С уважением, Spa Resort Sanssouci