references
Positives
All liked it. Request: when ordering rooms, it is advisable to know in which building they are located.Negatives
I would like to have dinner in the same building in which you live.
Positives
Nice place to relax. The location of the sanatorium is away from the center and away from noise. Free travel on bus 2 to the springs. Staff service is good.Negatives
It’s good to come to Karlovy Vary for a resort/vacation, the architecture is very beautiful. But unfortunately not for the treatment of the pancreas. The food is a buffet, which is bad for strict treatment. Mineral water did not help me in two weeks. Last year I was in Shayan, Ukraine; already on the third day I felt much better from drinking mineral water. And after treatment, I flew like on wings for a whole year. After this water there was no result, only my right kidney began to hurt. If you are undergoing treatment, then in Shayan, Transcarpathia, and if you are on vacation, then of course in Karlovy Vary.Positives
The little young waitress with the dark hair up in a bun and wearing glasses was very attentive: She always noticed when a plate was finished and cleared and wiped the table immediately. The sauna and steam area was great. I felt the treatments were very beneficial. The staff were polite and helpful.Negatives
No English channels on the TV! Too much pork at breakfast time : not good for guests whose religion disallows pork. I would have liked to have seen gluten free bread Soap supplied was too small and shampoo not enough. No hair conditioner. The toiletries are small complaints because overall the experience was great.Positives
Hotel is very nice in good location, atmosphere is also goodNegatives
There was a small problem with the room when we registered, but it was sorted out.Positives
A complete list of procedures, they are also easy to purchase additionally. Huge selection and baleocenter. The food is varied and delicious. The staff is very warm. The pool is big.Negatives
One nurse filled the bathtub with lukewarm water and after the procedure I was cold for 2 days. Although she was polite and convinced me to lie down in the barely warm water on the hydroxer. Reasoning that the body temperature will rise during hydromassage.Positives
This is our second time in this Hotel and we are very pleased with everything: the staff, the location of the Hotel (there is always the opportunity to get to the center on Bus N-2), the treatment is at the highest level... Everything is just SUPER!!! WE RECOMMEND TO EVERYONEPositives
Everything was just wonderful, breakfast and dinner were very tasty, the tables were simply bursting with a wide variety of food, we decided that on our next vacation we will only eat there! Thank you very much for your work. Hotel Sanssouci is the Best Hotel! On a scale of 10, this hotel earned 12 points! Everything is just great!Positives
When problems arose, the staff reacted positively immediately.Negatives
How can it be that you are assigned a totally smoky room?Positives
Excellent food, polite staff, clean. Good massage therapists and physiotherapists.Negatives
Treatment rooms can be loud. Especially in the parafango department. It would be nice to have relaxing music in these departments instead of a loud radio.Positives
Pleasant, helpful staff. A very beautiful place, it’s a little inconvenient to go drinking water, but not critical. Calm environment.Negatives
The worst impression I had from the restaurant!!! Firstly, for some reason, a third of the tables are under reservation, especially for dinner, you come and walk around for 10 minutes in order to have time to “grab” otherwise you can’t tell the table, because everyone is busy and there is no space, but at the same time, a third of the tables are empty under reservation where they are not allowed sits down. Well, it’s clear that on the one hand, the money allocated for food is normal, but for example, I had diet 4, my wife had 2, and we had practically nothing to take, only cheese and ham and porridge with potatoes with meat or fish products, almost nothing, all for 3 and 9 diets. And the most important thing today is a dish under the diet of one in a couple of days, who will be the dish under a different diet number???? Well, regularly what we didn’t eat today is mixed with something and given the next day. I would pay attention to the kitchen staff and the chef especially.Positives
That was very nice, the food tasted delicious, large selection. The staff was friendly.Positives
Medical applications diverse, qualified and punctual.Answer from Spa-Hotel Spa Resort Sanssouci
Sehr geehrter Herr Teplizkij, Vielen Dank für die gute Bewertung, die Sie unserem Spa Resort Sanssouci **** im Karlsbad gegeben haben! Wir freuen uns sehr, dass Sie bei uns zufrieden war! Wir freuen uns auf Ihren nächsten Aufenthalt! Mit freundlichen Grüßen, Spa Resort Sanssouci
Positives
Modern, sufficiently large rooms. Nice location to the forest / nature. Good value for money. Large application program with very well planned and routine processes. Good, varied food. Nice swimming pool area. Bus number 2 goes quickly, regularly and free of charge into the city within 5 minutes. An all-round successful stay in a really beautiful city!Negatives
Elevated location to the city, bus ride recommended. Quite steep surroundings, meaning you should be able to walk well if you want to move outside the complex. However, the forest with its beautiful hiking opportunities is worth it! Widely branched complex, connected with tunnels. The distance from the room to the restaurant or to the treatment can be 300 meters! Sauna area a bit cramped. There were few criticisms of my 14-day stay.Answer from Spa-Hotel Spa Resort Sanssouci
Sehr geehrter Herr Hofmann, herzlichen Dank für die gute Bewertung, die Sie unserem Spa Resort Sanssouci **** im Karlsbad gegeben haben! Wir freuen uns sehr, dass Sie bei uns zufrieden war! Das gesamte Team und ich freuen uns auf Ihren nächsten Aufenthalt! Mit freundlichen Grüßen, Spa Resort Sanssouci
Positives
We liked everything!Answer from Spa-Hotel Spa Resort Sanssouci
Sehr geehrter Herr Vladimir, Vielen Dank für die gute Bewertung, die Sie unserem Spa Resort Sanssouci **** im Karlsbad gegeben haben! Wir freuen uns sehr, dass Sie bei uns zufrieden war! Wir freuen uns auf Ihren nächsten Aufenthalt! Mit freundlichen Grüßen, Spa Resort Sanssouci
Positives
Sanatorium Sanssoussi **** Sanatorium in a very beautiful place, one might say in the forest, on a hill, on the outskirts of the Karlovy Vary resort area. There is a bus 2 (free travel) to the springs 2-3 times an hour directly from the sanatorium, convenient. The staff is polite, friendly, they speak three languages, all issues were resolved very quickly. The rooms are comfortable, everything is there for a normal stay. The food is varied, high quality, everything is fresh , all drinks are available (juices, tea, coffee, water), many thanks to all the restaurant workers, especially the cooks, delicious! Treatment procedures are carried out on time, the wait is no more than 5 minutes, very clean, super! We are very pleased with our vacation, we are glad that our expenses and time were spent with benefit and satisfaction! Special, big thanks to the entire Sanatoriums team for organizing our holiday and especially to Alena’s guide for the excursion to Prague. Recommendation 100%Negatives
No! Everything was great!Positives
The staff was very friendly. The room was very comfortable. The view from the room was fantastic. The food was very tasty and had a large selection. I would come again and again. We felt comfortable thereAnswer from Spa-Hotel Spa Resort Sanssouci
Sehr geehrte Frau Gun, herzlichen Dank für die gute Bewertung, die Sie unserem Spa Resort Sanssouci **** im Karlsbad gegeben haben! Wir freuen uns sehr, dass Sie bei uns zufrieden war! Wir freuen uns auf Ihren nächsten Aufenthalt! Mit freundlichen Grüßen, Spa Resort Sanssouci
Positives
Not far from the center, but in a green area. Very attentive staff. Delicious and very varied food. I will definitely come again!Positives
The positive review concerns all aspects of the hotel's functioning - very friendly staff, both in the treatment rooms and room cleaning - excellent and varied food - the bus ticket was very usefulNegatives
Of all the hotel employees, the only person who turned out to be unfriendly, intolerant and with exorbitant ambition was a reception worker named Susana, who managed to ruin our impression of our stayPositives
Very good pool area with saunaNegatives
Excursion to Prague under a Russian guide, who provided incomprehensible Russian sound throughout the journey.Answer from Spa-Hotel Spa Resort Sanssouci
Sehr geehrter Herr Hans, Vielen Dank für die gute Bewertung, die Sie unserem Spa Resort Sanssouci **** im Karlsbad gegeben haben! Wir freuen uns sehr, dass Sie bei uns zufrieden war! Vielen Dank auch für Ihr Feedback über die Reise nach Prag. Leider wir bieten diese Dienstleistungen nicht an und wir sind nicht für sie verantwortlich. Das gesamte Team und ich freuen uns auf Ihren nächsten Aufenthalt! Mit freundlichen Grüßen, Spa Resort Sanssouci
Positives
I liked everything very much, I was treated for the second time, I dream of coming again!!!Negatives
I couldn’t look for blood, the veins were hidden, I hoped that they would invite me the next day, but this did not happen. Analysis was very important to me.Answer from Spa-Hotel Spa Resort Sanssouci
Добрый день, госпожа Диана, Спасибо за великолепный отзыв нашему отелю! Мы рады, что вы хорошо провели у нас время и надеемся скоро увидеть вас снова. Пожалуйста, не стесняйтесь в следующий раз проконсультироваться с нашим медицинским персоналом по поводу ваших требований к забору крови! С уважением, Spa Resort Sanssouci
Positives
Great trip to Prague, Valentina has so much knowledge. Just respect. Please request an alternative to the Prague excursion for your next booking. Everything was well organized, clean, rooms were big enough, food was tasty.Negatives
Unfortunately the massage was just stroking, not a real one.Positives
Only positive emotions. The sanatorium is at the highest level in everything: treatment, food, accommodation and staff. We will definitely come againPositives
Very attentive and friendly staff. The food is varied, lots of fruits and vegetables. The rooms are spacious and comfortable. We will definitely come again. We recommend.Positives
Good attitude, friendly staff, always ready to help in case of need.Negatives
There are not always parking spaces. Even when it is reserved for you, you can go to the city, and when you return it will already be occupied. The minus is that there is no person who monitors the order. Because women who are at the reception, they do not have the opportunity to follow this.Answer from Spa-Hotel Spa Resort Sanssouci
Уважаемый господин Олексаднр, Большое спасибо за хорошую оценку, которую Вы дали нашему Spa Spa Resort Sanssouci **** в Карловых Варах! Мы очень рады, что Вы остались довольны нами! Просимо вибачення за незручності, пов'язані з нашим паркінгом. Ми встановлюємо знаки резерв на паркувальних місцях. Мы и вся наша команда с нетерпением ждем Вашего следующего пребывания! Linda Reputation Manager
Positives
We really liked everything. Doctor, treatment, food and staff services. Thank you for a wonderful holiday and treatment.Negatives
No negativityAnswer from Spa-Hotel Spa Resort Sanssouci
Уважаемый господин Александр, Большое спасибо за хорошую оценку, которую Вы дали нашему Spa Spa Resort Sanssouci **** в Карловых Варах! Мы очень рады, что Вы остались довольны нами! Мы и вся наша команда с нетерпением ждем Вашего следующего пребывания! Linda Reputation Manager
Positives
Gladly again!!!Answer from Spa-Hotel Spa Resort Sanssouci
Sehr geehrter Herr Juri, Herzlichen Dank für die gute Bewertung, die Sie unserem Spa Resort Sanssouci **** im Karlsbad gegeben haben! Wir freuen uns sehr, dass Sie bei uns zufrieden war! Das gesamte Team und ich freuen uns auf Ihren nächsten Aufenthalt! Mit freundlichen Grüßen, Linda Reputation Manager
Positives
Normal treatment, good accommodation, tasty foodNegatives
It is impossible to sit on the terrace in front of the hotel entrance, people smoke on the benches, they are not allowed at the table, since this is the territory of a restaurant and you cannot just sit there unless you order something, and the tables are not occupied, there is not a single person there. The hydromassage in the pool periodically does not work, either it is turned off, or it constantly breaks down?!Answer from Spa-Hotel Spa Resort Sanssouci
Уважаемая госпожа Олена, Благодарим Вас за пребывание в Spa Resort sanssouci, а также за отзыв и предложения по улучшению сервиса. У нас есть и другие открытые площадки, например, Зеленый дом, где также находится парк. Все водные аттракционы в оздоровительном центре и бассейне работают с регулярной периодичностью. Мы с нетерпением ждем Вашего следующего визита! Linda Reputation Manager
Positives
Totally positive. We were greeted very kindly at the reception, everything was done quickly, and we wished us a good rest. The medical staff is highly qualified, all procedures were carried out on time, no waiting or delays. The food was varied, there was a lot of everything. Cleaning according to hotel rules is carried out once every two days, but If necessary, they will do whatever you ask. It’s very convenient that they give you a bus ticket. Stop next to the hotel. The car was parked in the garage, there is enough space for the car. Two weeks flew by quickly, and I’m already planning a trip there again.Answer from Spa-Hotel Spa Resort Sanssouci
Уважаемая госпожа, Лариса, Большое спасибо за хорошую оценку, которую Вы дали нашему Spa Spa Resort Sanssouci **** в Карловых Варах! Мы очень рады, что Вы остались довольны нами! Мы и вся наша команда с нетерпением ждем Вашего следующего пребывания! Linda Reputation Manager