Reviews about Spa Resort Sanssouci 4* (Karlovy Vary, Czech Republic) for 2023 - 2024 – Hotel rating and expert opinion

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Spa-Hotel Spa Resort Sanssouci

U Imperialu 198/11, 36001 Karlovy Vary
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9.5
10
overall rating
9.5
10
treatment rating

references

Galina Yulikh
07.12.2023

Positives

I arrived yesterday after a vacation, I really liked everything, I would recommend it to everyone. Everything was at the highest level.
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Veronika Hotava
05.12.2023

Positives

This was my second time staying at this resort. The sanatorium is located in a quiet place with beautiful views, at the same time it is located near the center, the sanatorium issues a bus pass that goes to the springs. There is a good selection of procedures, I really like the fact that everything is strictly on time, you don’t worry about not being able to get from one to the other. The food is varied - a buffet, the chefs are constantly looking out for the availability of dishes, for me everything is delicious. The resort has a nice swimming pool with a sauna. The staff speaks different languages, mostly friendly, but I would like more friendliness from the reception staff, because this is the face of the hotel and it is from them that the first impression is formed. In the lobby you can get information about excursions, events and interesting places in the city. In general, I like everything. I will definitely come back here again!

Negatives

Unreasonably high price for keeping an animal. I travel a lot with my four-legged animals, but I have never seen such a price anywhere.
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Anatoliy Klochkov
04.12.2023

Positives

Overall, I really enjoyed my stay at the resort. The fact that the sanatorium is large, there is a balcony, a large swimming pool, there are Kneipp paths, there are water aerobics, dance evenings, excellent food, a lot of pleasant communication, we often walked from the city center to the sanatorium... There is information about cultural programs in the city.. .

Negatives

I didn’t like that at the hotel reception they don’t treat you attentively, you can clearly see how the employees swallow their irritation and don’t try to help... Fortunately, not everyone is like that; there are also very friendly employees. Also during the procedures, they don’t explain to you what they will do, how to behave... Again, not everyone... For example, last year, in the Salt Cave, a worker invited me, sat me down comfortably, adjusted the chair, covered it with a blanket, gave a recommendation, and the procedure was meditative and very pleasant... In the same year, they simply let you into the salt cave... and that’s it... Some procedures are carried out in a very professional manner, and not others “in a not very professional and pleasant manner” The procedures in the bath for women are carried out by a man, which is very uncomfortable...
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Viktor Zelmer
04.12.2023

Positives

I would especially like to note the work of the chef. Each time the menu was varied and very, very tasty. Thanks to all the restaurant staff from waiters to cooks.

Negatives

The only negative is the poor transfer from the hotel to the house. The dispatcher needs to plan routes more carefully. If it took us five hours to get to the hotel, then it took us twice as long to get back. Believe me, sitting on a “stoolette” shoulder to shoulder for ten hours is easy...... Otherwise, it turns out that we were treated, treated, and came home with pain in our backs and legs. There are no complaints about the driver. He tried as hard as he could to get us home as quickly as possible. The drivers also need to be taken care of, 850 km without rest is also very difficult.
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Andrey Slyusar
03.12.2023

Positives

Everything was great - thank you
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Svetlana Sherstiuk
03.12.2023

Positives

99% of staff speaks multiple languages
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Alexander Bartenev
28.11.2023

Positives

Everything was very good. Responsive, friendly staff. The rooms are clean, comfortable. The food is excellent, a large selection, for every taste. The overall impression is excellent.
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Elena Zorina
26.11.2023

Positives

All liked it. Request: when ordering rooms, it is advisable to know in which building they are located.

Negatives

I would like to have dinner in the same building in which you live.
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Ruslan Chki
26.11.2023

Positives

Everything is fine!
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Дина Высоцкая
20.11.2023

Positives

Nice place to relax. The location of the sanatorium is away from the center and away from noise. Free travel on bus 2 to the springs. Staff service is good.

Negatives

It’s good to come to Karlovy Vary for a resort/vacation, the architecture is very beautiful. But unfortunately not for the treatment of the pancreas. The food is a buffet, which is bad for strict treatment. Mineral water did not help me in two weeks. Last year I was in Shayan, Ukraine; already on the third day I felt much better from drinking mineral water. And after treatment, I flew like on wings for a whole year. After this water there was no result, only my right kidney began to hurt. If you are undergoing treatment, then in Shayan, Transcarpathia, and if you are on vacation, then of course in Karlovy Vary.
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Joan Henry
17.11.2023

Positives

The little young waitress with the dark hair up in a bun and wearing glasses was very attentive: She always noticed when a plate was finished and cleared and wiped the table immediately. The sauna and steam area was great. I felt the treatments were very beneficial. The staff were polite and helpful.

Negatives

No English channels on the TV! Too much pork at breakfast time : not good for guests whose religion disallows pork. I would have liked to have seen gluten free bread Soap supplied was too small and shampoo not enough. No hair conditioner. The toiletries are small complaints because overall the experience was great.
Olga Hartmann
17.11.2023

Positives

Hotel is very nice in good location, atmosphere is also good

Negatives

There was a small problem with the room when we registered, but it was sorted out.
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Sinaida Epp
15.11.2023

Positives

A complete list of procedures, they are also easy to purchase additionally. Huge selection and baleocenter. The food is varied and delicious. The staff is very warm. The pool is big.

Negatives

One nurse filled the bathtub with lukewarm water and after the procedure I was cold for 2 days. Although she was polite and convinced me to lie down in the barely warm water on the hydroxer. Reasoning that the body temperature will rise during hydromassage.
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Lydia Weber
14.11.2023

Positives

This is our second time in this Hotel and we are very pleased with everything: the staff, the location of the Hotel (there is always the opportunity to get to the center on Bus N-2), the treatment is at the highest level... Everything is just SUPER!!! WE RECOMMEND TO EVERYONE
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Vadym Dedowski
12.11.2023

Positives

Everything was just wonderful, breakfast and dinner were very tasty, the tables were simply bursting with a wide variety of food, we decided that on our next vacation we will only eat there! Thank you very much for your work. Hotel Sanssouci is the Best Hotel! On a scale of 10, this hotel earned 12 points! Everything is just great!
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Peter Biermann
10.11.2023

Positives

When problems arose, the staff reacted positively immediately.

Negatives

How can it be that you are assigned a totally smoky room?
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Ludmilla Fuchs
05.11.2023

Positives

Excellent food, polite staff, clean. Good massage therapists and physiotherapists.

Negatives

Treatment rooms can be loud. Especially in the parafango department. It would be nice to have relaxing music in these departments instead of a loud radio.
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Roman Kulbaka
04.11.2023

Positives

Pleasant, helpful staff. A very beautiful place, it’s a little inconvenient to go drinking water, but not critical. Calm environment.

Negatives

The worst impression I had from the restaurant!!! Firstly, for some reason, a third of the tables are under reservation, especially for dinner, you come and walk around for 10 minutes in order to have time to “grab” otherwise you can’t tell the table, because everyone is busy and there is no space, but at the same time, a third of the tables are empty under reservation where they are not allowed sits down. Well, it’s clear that on the one hand, the money allocated for food is normal, but for example, I had diet 4, my wife had 2, and we had practically nothing to take, only cheese and ham and porridge with potatoes with meat or fish products, almost nothing, all for 3 and 9 diets. And the most important thing today is a dish under the diet of one in a couple of days, who will be the dish under a different diet number???? Well, regularly what we didn’t eat today is mixed with something and given the next day. I would pay attention to the kitchen staff and the chef especially.
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Irina Kravcenko
03.11.2023

Positives

That was very nice, the food tasted delicious, large selection. The staff was friendly.
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Felix Teplizkij
29.10.2023

Positives

Medical applications diverse, qualified and punctual.
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Answer from Spa-Hotel Spa Resort Sanssouci

Sehr geehrter Herr Teplizkij, Vielen Dank für die gute Bewertung, die Sie unserem Spa Resort Sanssouci **** im Karlsbad gegeben haben! Wir freuen uns sehr, dass Sie bei uns zufrieden war! Wir freuen uns auf Ihren nächsten Aufenthalt! Mit freundlichen Grüßen, Spa Resort Sanssouci

Peter Hofmann
29.10.2023

Positives

Modern, sufficiently large rooms. Nice location to the forest / nature. Good value for money. Large application program with very well planned and routine processes. Good, varied food. Nice swimming pool area. Bus number 2 goes quickly, regularly and free of charge into the city within 5 minutes. An all-round successful stay in a really beautiful city!

Negatives

Elevated location to the city, bus ride recommended. Quite steep surroundings, meaning you should be able to walk well if you want to move outside the complex. However, the forest with its beautiful hiking opportunities is worth it! Widely branched complex, connected with tunnels. The distance from the room to the restaurant or to the treatment can be 300 meters! Sauna area a bit cramped. There were few criticisms of my 14-day stay.
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Answer from Spa-Hotel Spa Resort Sanssouci

Sehr geehrter Herr Hofmann, herzlichen Dank für die gute Bewertung, die Sie unserem Spa Resort Sanssouci **** im Karlsbad gegeben haben! Wir freuen uns sehr, dass Sie bei uns zufrieden war! Das gesamte Team und ich freuen uns auf Ihren nächsten Aufenthalt! Mit freundlichen Grüßen, Spa Resort Sanssouci

Vladimir Glebowitsch
24.10.2023

Positives

We liked everything!
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Answer from Spa-Hotel Spa Resort Sanssouci

Sehr geehrter Herr Vladimir, Vielen Dank für die gute Bewertung, die Sie unserem Spa Resort Sanssouci **** im Karlsbad gegeben haben! Wir freuen uns sehr, dass Sie bei uns zufrieden war! Wir freuen uns auf Ihren nächsten Aufenthalt! Mit freundlichen Grüßen, Spa Resort Sanssouci

Dieter Zerr
23.10.2023

Positives

The best sanatorium in Karlovy Vary.
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Tamara Gousseva
22.10.2023

Positives

Sanatorium Sanssoussi **** Sanatorium in a very beautiful place, one might say in the forest, on a hill, on the outskirts of the Karlovy Vary resort area. There is a bus 2 (free travel) to the springs 2-3 times an hour directly from the sanatorium, convenient. The staff is polite, friendly, they speak three languages, all issues were resolved very quickly. The rooms are comfortable, everything is there for a normal stay. The food is varied, high quality, everything is fresh , all drinks are available (juices, tea, coffee, water), many thanks to all the restaurant workers, especially the cooks, delicious! Treatment procedures are carried out on time, the wait is no more than 5 minutes, very clean, super! We are very pleased with our vacation, we are glad that our expenses and time were spent with benefit and satisfaction! Special, big thanks to the entire Sanatoriums team for organizing our holiday and especially to Alena’s guide for the excursion to Prague. Recommendation 100%

Negatives

No! Everything was great!
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Oksana Gun
22.10.2023

Positives

The staff was very friendly. The room was very comfortable. The view from the room was fantastic. The food was very tasty and had a large selection. I would come again and again. We felt comfortable there
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Answer from Spa-Hotel Spa Resort Sanssouci

Sehr geehrte Frau Gun, herzlichen Dank für die gute Bewertung, die Sie unserem Spa Resort Sanssouci **** im Karlsbad gegeben haben! Wir freuen uns sehr, dass Sie bei uns zufrieden war! Wir freuen uns auf Ihren nächsten Aufenthalt! Mit freundlichen Grüßen, Spa Resort Sanssouci

Olga Meier
22.10.2023

Positives

Not far from the center, but in a green area. Very attentive staff. Delicious and very varied food. I will definitely come again!
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Grigory Lvovsky
21.10.2023

Positives

The positive review concerns all aspects of the hotel's functioning - very friendly staff, both in the treatment rooms and room cleaning - excellent and varied food - the bus ticket was very useful

Negatives

Of all the hotel employees, the only person who turned out to be unfriendly, intolerant and with exorbitant ambition was a reception worker named Susana, who managed to ruin our impression of our stay
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Hans-Eckhard Ryseck
18.10.2023

Positives

Very good pool area with sauna

Negatives

Excursion to Prague under a Russian guide, who provided incomprehensible Russian sound throughout the journey.
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Answer from Spa-Hotel Spa Resort Sanssouci

Sehr geehrter Herr Hans, Vielen Dank für die gute Bewertung, die Sie unserem Spa Resort Sanssouci **** im Karlsbad gegeben haben! Wir freuen uns sehr, dass Sie bei uns zufrieden war! Vielen Dank auch für Ihr Feedback über die Reise nach Prag. Leider wir bieten diese Dienstleistungen nicht an und wir sind nicht für sie verantwortlich. Das gesamte Team und ich freuen uns auf Ihren nächsten Aufenthalt! Mit freundlichen Grüßen, Spa Resort Sanssouci

Diana Ciurliene
17.10.2023

Positives

I liked everything very much, I was treated for the second time, I dream of coming again!!!

Negatives

I couldn’t look for blood, the veins were hidden, I hoped that they would invite me the next day, but this did not happen. Analysis was very important to me.
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Answer from Spa-Hotel Spa Resort Sanssouci

Добрый день, госпожа Диана, Спасибо за великолепный отзыв нашему отелю! Мы рады, что вы хорошо провели у нас время и надеемся скоро увидеть вас снова. Пожалуйста, не стесняйтесь в следующий раз проконсультироваться с нашим медицинским персоналом по поводу ваших требований к забору крови! С уважением, Spa Resort Sanssouci

Elena Koch
16.10.2023

Positives

Great trip to Prague, Valentina has so much knowledge. Just respect. Please request an alternative to the Prague excursion for your next booking. Everything was well organized, clean, rooms were big enough, food was tasty.

Negatives

Unfortunately the massage was just stroking, not a real one.
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