references
Якшарова Людмила
15.04.2019
Positives
I thank Sanatoriums.com for staying at the Nabokov Hotel, all the information and reviews on your website about the hotel are reliable, thank you for promptly including it in your database. The hotel is new, the medical facilities are wonderful, a large number of procedures: mineral baths, mud, carbon dioxide baths and injections, electrotherapy and much more, all can be done in the hotel’s medical building. Excellent spa: swimming pool, jacuzzi, several saunas. Beautiful interior, room, restaurant, water from the Lesnoy spring is supplied to the hotel. Thanks to Dr. Mrs. Knedlikova for the procedures I asked for, then I got it. Very well-coordinated work of the medical staff, although they are understaffed, I had this opinion. But this does not affect the quality of the procedures. Thank you for your stay in a wonderful hotel.
Wladimir Kloos
10.04.2019
Positives
everything greatNegatives
water gymnastics is very bad
Alexander Kempf
08.04.2019
Positives
We had a very good impression of our stay at this Hotel. Great staff.
Julia Lackmann
05.04.2019
Positives
Everything was very cool! And we will definitely come again! Thank you! Very polite staff, absolutely everyone!
Tatiana Lim
03.04.2019
Positives
We liked everything. We had a wonderful time in the new hotel. Many thanks to all the staff for a great stay and treatment. I would like to come back next year.
marina artamonova
03.04.2019
Positives
new hotel. clean, large rooms, located away from city highways, but close to the colonnade. good selection of breakfast itemsNegatives
There are problems with getting honey in the sanatorium. procedures: I had free days when I asked for procedures, and they were not assigned to me. I didn’t even receive cosmetic procedures in the quantity I would like
Ирина Сергиенко
03.04.2019
Positives
We rested at the hotel at the end of March - beginning of April. Only good impressions. The hotel is new. Very nice design of the room, restaurant, reception, etc. In the evening the piano plays in the bar. The food is varied, tasty and at the same time quite dietary. Great selection of fruits and great desserts! The hotel is supplied with water from the Forest Spring for drinking and mineral baths. 3 minutes to the colonnade with springs. The hotel has a swimming pool, gym and saunas. It is very pleasant to spend time there free from procedures. Treatment - 22 procedures per week: baths, gas injections, mud applications, dry gas baths, massage, electrical procedures. Everything is at a decent level. Thanks to the hotel for our successful vacation!Negatives
There is only one wish - that the medical staff do not talk loudly to each other while patients are undergoing procedures.
Елена Марушенко
28.03.2019
Positives
New Hotel, well equipped, good noise insulation, excellent location in relation to the sources. The quality of treatment is at a high level, the doctor tries to find an individual approachNegatives
There is no clear organization of personnel, both medical and kitchen workers (sometimes we had to remind people about procedures, and periodically make comments in the restaurant), like little things, but they spoil the perception. True, they reacted immediately
Alexander Sobov
27.03.2019
Positives
We rested at the Nabokov Hotel at the end of February, beginning of March 2019! We visited the website sanatoriums.com for the first time and found out very detailed information about holidays in the Czech Republic; they talk very voluminously and show in their video reviews which hotel is better to choose and carry out the necessary treatment. It was also our first time in Marianske Lazne and we were not mistaken in choosing a hotel, we really liked everything!!! They met us and put us in our room, quickly showed and told us everything, we parked the car in the city parking lot, located 300 meters from the hotel. Everything in the hotel is new: beds, mattresses, furniture, carpeting; clean, cozy, very easy to navigate, there are signs everywhere for all the necessary procedures and many elevators. The hotel was less than half filled with vacationers, so it was quiet and peaceful in the restaurant and during the procedures. At this time there were few vacationers, it was cold at the resort.....+ 5 - +8 °, there was still snow in the fields and in the forest in places. We had a conversation with doctor V. Knedlikova, a very attentive and responsive doctor who prescribed procedures that suited us. The procedures were done in good faith, the medical staff is very friendly, they speak Russian and German! It’s only a five-minute walk to the colonnade with the springs, the time of the procedures is designed so that you have time to go drink water before meals and before the procedures; after 15.00 there were no more procedures. I really liked the restaurant and the quality of the dishes offered, everything was very tasty, the choice was excellent: soups, side dishes, salads, meat dishes,.....(there was a very tender beef goulash, baked pork, stewed ribs, turkey, chicken, duck, rabbit . . In the restaurant during meals you can order beer and wine for a fee, draft beer 0.5 costs 2 €, payment upon departure from the hotel. On Sunday we drove on our own to Karlovy Vary, about 50 km, there is paid parking near the center. For those who want to visit the Russian Orthodox Church, it is better to park downstairs, near the center; there is no parking next to the Temple! In general, I liked everything, only positive impressions, I would like to return to this resort and hotel again!!! Thanks sanatoriums.comNegatives
No.
Larisa Ribant
11.03.2019
Positives
We really liked everything. Very good attitude of the staff, excellent food, good procedures, we will go there again next year
Michael Rehberger
10.03.2019
Positives
The treatment is very well put together, carried out very conscientiously and extremely punctually. The effect of the interaction of the various treatments was clearly noticeable. Very good medical and therapeutic care. Very good and quiet location.Negatives
Food only in buffet form, a multi-course menu would be nice for dinner every now and then.
Нона Дронова
01.03.2019
Positives
I liked everything - I would like to note the work of the massage therapist Vera and the nurse Margarita - courteous and professional staff - excellent cuisine and waiters
Lucy H Russell
24.02.2019
Positives
The best hotel in Mariánské Lázně after 6 visits! Generous, serene, excellent treatments, good price, comfortable large rooms. Rich selection of special main dishes such as trout, lamb, turkey. We would love to come back to Nabokov!Negatives
Watered down juices, only one bean coffee machine, green salad too rarely, hardly any desserts without cream. Not enough German or English speaking staff.
Valentin Schrot
24.02.2019
Positives
Many thanks to all the staff. Everything was great. Last name Schroth
Елена Корнилова
05.02.2019
Positives
The hotel is new, good rooms, excellent linen, cleanliness, excellent swimming pool and sauna for free, 56 procedures and all were done. The food is good, but with the arrival of new customers the choice has decreased.Negatives
Closer to departure, the sisters became less attentive, forgetting the client after the procedure or not finishing it to the end. The doctor prescribed a mineral bath and mud for one day, I felt bad after such “treatment”. The transfer to the hotel on February 20 caused a lot of trouble. The driver of the minivan 4AC 7499, in response to the client’s request to move Her forward, because She was getting seasick from behind, started a scandal, shouted, and threatened to throw the client out, although there were 3 empty seats in the front of the car. This kind of service is unacceptable!Answer from Grandhotel Nabokov
Уважаемая Елена Корнилова, спасибо за Ваш отзыв. Мы рады, что Вам понравилось в нашем отеле. Мы всегда стараемся поддерживать чистоту и следить за ассортиментом продуктов. Мы сожалеем, что были так же и негативные моменты во время Вашего пребывания. Будем стараться все исправить и работать еще лучше. Надеемся увидеть Вас в следующем году. С уважением
Ludmila SOKOLKINA
22.01.2019
Positives
Nice, new hotel, everything is very good. The food is excellent, treatment and service too. No comments. Very good doctor and honey. staff. The hotel is located close to the central springs (Carolina, Rudolf) on the other side there is an excellent park where you can walk to the Lesnoy spring. Nice bar with live music, sometimes jazz. The restaurant has a good selection of dishes, something new every day. The rooms are warm, large TV with Russian channels. There is paid parking in the hotel courtyard, but there are not many places there, but you can leave your car in the central parking lot, which is not far away. Thank you very much for a great holiday.
Елена Тарасенко
20.01.2019
Positives
Time of stay January 2019. I really liked the treatment and food and the location of the hotel, everything was great. The hotel is new and the medical and SPA equipment is new. The food is buffet, varied and tasty. The doctor is very kind, responsive and always ready to help. The staff is friendly. The colonnade is nearby, 5 minutes walk. A hotel you want to return to.
Алексей Кашик
15.01.2019
Positives
We really liked it, we had a good rest, the sanatorium staff are very friendly, the schedule of procedures is very convenient, everything can be completed before lunch, there is free time for walks, we express our gratitude for the good organization of our vacation!
svetlana karetnikova
13.01.2019
Positives
Excellent cuisine, excellent rooms, polite staff. Close to springs.Negatives
A very limited range of procedures, lack of examination and specialists. Only a comfortable stay, an excellent hotel, but no treatment. There are few medical staff, nurses work on 2 floors, several departments, despite the absence of vacationers (empty hotel), you have to wait for the procedure, because... no nurse. Inhalation does not meet hygienic requirements - the nurses do not change the disposable corrugated tube for inhalation, explaining that they have replaced the tip, but at the same time we inhale vapors through the tube-hose, which is necessarily changed in other sanatoriums. I asked for a replacement, they just washed it under the tap. I did not go through this procedure again. It is not very convenient during rest and treatment to make unnecessary requests and comments, creating discomfort for yourself. And after this appeal, the staff became less accepting during procedures. Alas. The mineral baths are also baths with huge scale around them, they asked us to wash them, again because this is such a strong source. I had to leave. The next time and subsequent times the bath was always clean, so scale had nothing to do with it. Again, alas. The mood was already lower than necessary, it became unpleasant to be there, since every time we have to explain something, and in return they explain to us. that this is not so, then they correct it. They don't know how to give gas injections. Bruises remain, again they explain that everything depends on the body. But that's not true. We have previously received this procedure in other sanatoriums, and there were never any bruises. So the price and quality do not correspond to what was stated, the video and advertising also do not correspond. There is no need to talk about leisure at all; there are no evening events. On Christmas Day, the extra-charge festive dinner featured festive napkins and music in the restaurant during dinner. Nobody understood the idea of the holiday. A carbon dioxide dry bath is also a procedure - like a semi-procedure - only a bag is put on up to the waist, while this procedure should be applied to the entire body (again, from the experience of other sanatoriums). Treatment is everything. The tests are not taken on the first day and are obtained days later; the meaning of the tests is not clear. An extract from the sanatorium is not issued upon request, so read there. Unfortunately, we were very positive about coming here. And they maintained their spirits, but did not receive treatment. The sanatorium positions itself in the areas of gastrointestinal tract, urology, and heart; there are no specialists, no research.Answer from Grandhotel Nabokov
Добрый день, svetlana karetnikova, спасибо за Ваш отзыв и замечания из Вашего пребывания в нашем отеле! Для ингаляций применяются одноразовые мундштуки, которые после 1 процедуры выбрасываются и происходит чистка и дезинфекция прибора включая трубок точно по гигиеническим правилам Минеральные ванны всегда создают отложения минеральных веществ на ванне, которые, к сожалению, не всегда удается их полностью удалить. На основе Вашего предупреждения мы применяем более эффективный метод очистки. Сухие углекислые ванны в Марианских Лазнях стандартно предоставляются как частичные до талии Синяки после газовых уколов возникают не фальшивым применением газа, но возникают воздействием давления газа в зависимости от качества сосудов Программа лечения составлена таким образом, чтобы клиенту, который придерживается сроков прописанных процедур, совсем не должен был ждать на процедуру Во время завершающего контроля вы от завершающей справки отказались В случае интереса клиента можно заказать специальное обследование – ультразвук, гинеколог, уролог, - амбулаторные услуги врачей специалистов в Марианских Лазнях Курортное лечение это состав физикальных процедур и процедур на базе природных источников - не диагностическое пребывание в больнице. Лабораторный осмотр = профилактическое обследование для определения правильного образа жизни и возможной специализированной медицинской заботы.
Nina Tsigler
06.01.2019
Positives
The hotel is located next to the colonnade, which is very convenient. The staff did an excellent job, the treatment was carried out at a good level, I received everything I needed.Negatives
The buffet was cancelled, which was very disappointing. Breakfast was good, but monotonous. It would be possible to introduce cottage cheese casseroles and cheesecakes into the menu. Dinner did not always have tasty dishes. (the meat was not always well cooked).
Tatjana Daševska
25.12.2018
Positives
New hotel, super staff!!! Rooms were cleaned every day. The medical building was a pleasure. The doctor and nurses did everything to make our stay at the hotel comfortable!Negatives
The downside is the parking! At the city station, the bill for cleaning the rear window was stolen. I didn’t like everything about the food. After a week of staying, the buffet table was removed. They said there weren’t enough people!
Natalya Zorina
18.12.2018
Positives
The hotel made a pleasant impression: everything is new and everywhere is very clean. It is quite large in size, but it is simple and easy to navigate. The medical staff is mostly friendly. Easily respond to requests. Very good mineral baths. The massage is also done in good faith. The restaurant is served by Ukrainian girls. Everyone is nice and diligent. All the restaurant staff are friendly.Negatives
The main negative is related to nutrition. The first two days of our stay there was a declared buffet, there were no problems. Then, due to the small number of guests, we switched to ordering dishes from the menu. This is where the problems started, sometimes there was simply nothing to eat. I wanted to ask: have you tried what you prepared yourself? The soups are too salty, the side dish rice is almost raw, stone dumplings, etc. The doctor advised me to drink a forest spring for heaviness in my stomach and heartburn. We are convinced that it helps. Ordering a la carte dishes is used in many hotels, but the quality of the food is maintained. Apparently, we were simply unlucky that we ended up at the hotel during such a period, but this greatly reduced our rating of the hotel restaurant.Answer from Grandhotel Nabokov
Уважаемая пани Зорина, Спасибо огромное за ваш отзыв! По поводу питания, oказывается, что выбор по меню для нас сложнее чем шведский стол. Наш отель сейчас принял меры, чтобы улучшить наше предложение питания по меню, происходит аудит отдела ресторана и кухни. Не знаю, если вы сразу на месте сказали официанткам или менеджеру отеля, что вы не довольны - так как это единственный вариант, как возможно порешить ситуацию, чтобы клиент был доволен. Наперекор выше указанному надеемся приветствовать вас еще раз в красивом отеле НАБОКОВ. Желаем много здоровья и счастья.
Татьяна Белоусова
08.12.2018
Positives
Silence, peace, it feels like we are alone in the hotel. Mountain air, nature, everything is beautiful there.
Alla Boisova
04.12.2018