references
Igor Kruse
17.09.2023
Positives
Very good location of the hotel. Almost next to the Colonade and not far from the center. The staff is very welcoming and friendly, speaks Russian, German, and English. The procedures take place as scheduled. Food (subjective for us) with a huge selection and for every taste, especially breakfast. Very nice, spacious room, there is even a kettle for tea or coffee lovers. The room was cleaned every day, the maids were great, the cleaning was quick and clean. This was our first time and we will come again.
Lilli Tolstoschein
17.09.2023
Negatives
With full board, no snack upon arrival in the early afternoon and no packed lunch was possible on the day of departure.
Maria Lerner
12.09.2023
Positives
We liked everythingNegatives
There is a note on the transver. When we arrived, we waited for a very long time for the transfer, no one met us. This is the first, second. The return transfer was scheduled for 18.00, although our plane was at 22.15, the journey was about 2 hours, it turned out that we only had 2 hours before departure, and it was supposed to be 3 hours before departure, and we had to cancel this group transfer and take an individual one at 17.00. Accordingly we paid more for the transver, for us this was a big minus, because the transver did not take into account the departure time of OUR PLANEAnswer from Grandhotel Nabokov
Дорогая Maria, Спасибо за великолепный отзыв нашему отелю! Мы рады, что вы хорошо провели у нас время и надеемся скоро увидеть вас снова. С уважением, Filip R. отдел продаж
Galina Gorodetsky
08.09.2023
Positives
Thanks for all! For me it was a wonderful vacation plus treatment!!! Thank you very much for the up great and of course the bonus! Thank you very much for the transport!!! Thanks to all the employees of sanatorium.com for their very honest and difficult work with people!!! THANK YOU VERY MUCH❤️❤️❤️
Galina Leyvi
06.09.2023
Positives
Very nice building Friendly staff Beautiful cityNegatives
Steps when moving from building to building No manual massage included in the treatments Very few mud treatments No mineral baths included in the package Only short treatmentsAnswer from Grandhotel Nabokov
Дорогоя Galina, Спасибо за великолепный отзыв нашему отелю! Мы рады, что вы хорошо провели у нас время и надеемся скоро увидеть вас снова. С уважением, Filip R. отдел продаж
Mark Kanevsky
05.09.2023
Positives
The sanatorium is in a great location; Two steps from the source of healing waters. Directly from the windows of the sanatorium you can see the forest, where you can walk and take air baths. I rated the quality of service excellent, but the bathtubs in which vacationers try to get service need to be replaced.Negatives
The baths are made of stainless steel. The baths are very deep and naturally are not filled with mineral water with carbon dioxide, so that the body of the vacationer is completely immersed in the water, while the head of the vacationer is higher than the top of the bath, as written in the instructions, so that the person can breathe.Answer from Grandhotel Nabokov
Уважаемый господин Кanevsky, Мы хотели бы искренне поблагодарить вас за ваш положительный отзыв о нашем отеле. Ваши слова принесли нам большую радость и удовлетворение. Мы рады, что вы насладились вашим пребыванием у нас в отеле и что вы нашли у нас уют и гостеприимство, которые мы стараемся предоставить нашим гостям. Ваши замечания очень важны для нас, и мы рады, что вы обратили внимание на наши усилия по обеспечению качества услуг и комфорта для наших гостей. Мы хотим заверить вас, что уже активно работаем над учётом ваших замечаний и предложений, чтобы улучшить наши услуги ещё больше и обеспечить незабываемое пребывание для каждого нашего гостя. Благодарим вас за ваше доверие и за то, что нашли время поделиться своими впечатлениями. Мы надеемся, что вы вернётесь к нам снова, чтобы мы могли приветствовать вас и сделать ваше пребывание у нас ещё лучше. С уважением, Filip R. отдел продаж
vitali sandler
02.09.2023
Positives
Overall a wonderful hotel..👍Negatives
Lack of air conditioning in the room.. At breakfast and dinner, hotel guests who arrive at closing time (at 10:00 or 19:30.. I note they arrive on time!!!) do not have enough food. Sometimes it's fruit, sometimes it's sweet, sometimes it's something else.. It's very upsetting..🤷♂️Answer from Grandhotel Nabokov
Дорогой Vitali, Спасибо за великолепный отзыв нашему отелю! Мы рады, что вы хорошо провели у нас время и надеемся скоро увидеть вас снова. С уважением, Filip R. отдел продаж
Franz Resch
22.08.2023
Positives
Sauna, swimming pool, very good food. In the evening, additional entertainment music at no extra cost. Treatments directly to the hotel.Negatives
No own parking space, no air conditioning.Answer from Grandhotel Nabokov
Lieber Herr Resch, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Filip R. Geschäftsabteilung
ALEXANDER TIMCHENKO
20.08.2023
Positives
Only positive reviews. Wonderful location, friendly attentive staff, good dietary food. My health has improved noticeably. A wonderful resort for all ages.
גרמן גרינגרוז
20.08.2023
Positives
The surroundings are clean and comfortable.Negatives
If only the excursion that is included in the package to Prague would be provided for those who have difficulty walking. the procedures are given to you without asking or whether the time is convenient for you
Alexander Zeitler
20.08.2023
Positives
Good location. Conscientious, hospitable staff. Hotel sourceNegatives
Lack of names of dishes in English or Russian Lack of designation of allergy-causing substances in the dish. (Gluten, Lactose, mushrooms, honey.)Answer from Grandhotel Nabokov
Уважаемый господин Zeitler, Спасибо за ваш положительный отзыв о нашем отеле. Ваши слова радуют нас. Мы работаем над учётом ваших комментариев для улучшения наших услуг. С уважением, Filip R. отдел продаж
Alexander Shulman
19.08.2023
Positives
Wonderful resort, wonderful staff, great location. Special mention to the amazing chef and the work of his kitchen teamNegatives
There is probably no negative
Frank Illian
18.08.2023
Positives
Quiet hotel on the outskirts of town, but centrally and well located to the healing spring and the Wandelhalle. Good information on all treatments, well organized, doctors always easy to reach, modern SPA area, attentive and trained staff for the treatments, all around good relaxation. Good and substantial breakfast, attractive lunch menu and dinner, good quality food and raw food, attractively prepared, always enough available. Nice premises, clean rooms, daily cleaning, friendly staff in all areas, pleasant bar for a nightcap, never intrusive but always courteous.Negatives
International audience, many don't speak German/English.
Анатолий Густус
18.08.2023
Positives
Everything was organized perfectly on the part of the sanatoriums. No comments. Transfers, promised room upgrade, voucher 5€ per day, trip to Prague. Everything promised was fulfilled. At the Nabokov hotel, everyone also tried and tried to please everyone.Negatives
Poorly ventilated lobby, stuffy and warm even on a cold day (August). The pool turned out to be not 14*10 (on the sanatoriums website) but 12*8 minus underwater benches at the sides. You can splash around, but there is nowhere to swim. Too small for 7 buildings. Several times they returned with nothing. I started working at 10:00, that is, I couldn’t get there before breakfast.
Boris Strelkov
17.08.2023
Positives
Thank you very much to the entire hotel team for a superbly organized vacation and treatment! Kindness, forethought, responsiveness, professionalism and tact are characteristic features of all team members! (Reception Eva, doctor Stehlikova J., hotel maids are very skillful and tactful). A special Respekt to the chef and restaurant staff for the incredibly tasty and varied dishes! The reception desk helps you book excursions and resolve any questions you may have. Everything was great!Negatives
No negativity. There was a hitch with sanatoriums.com with the refusal of air conditioning (it comes with a separate surcharge. But due to the weather, there was no need for it). Eva at the reception "sorted everything out"
Elena Rud
16.08.2023
Positives
Everything was excellent. I liked literally everything! Thank you to the administration of the Grand Hotel Nabokov for having such attentive, professional and courteous staff and employees in all areas of service and communication of the Grand Hotel Nabokov. I would like to express my gratitude to the nurses Ladislava, Monika, Olena, all the employees of the Balneo-clinik, from the dining room Katerina, Kristina. Thank you very much to everyone, everyone! I would like to come back here again for a course of healing and relaxation.Negatives
No.
Olga Schmidt
10.08.2023
Positives
Everything was very 👍Negatives
The mattresses were too hard
Victoria Potievsky
05.08.2023
Positives
I’m very pleased, I’ll definitely come back again. Many thanks to the entire hotel team for a great time.
Tatjana Hansen
30.07.2023
Negatives
The pillows leave much to be desired, very uncomfortable
Robin Melhuish
30.07.2023
Positives
Super nice and friendly staffNegatives
Treatment has nothing to do with my results. Doctor's examination dubious.
Dimitri Minor
27.07.2023
Positives
We visited this hotel for the first time in July. We liked everything. The hotel itself is large, clean, modern. The rooms were cleaned every day. We had full board, the food was varied, everything was delicious. There were a couple of pensioners who were not very happy with the food, but I attribute this to problems of age rather than to food. The hotel staff and medical staff were very friendly, everyone speaks or understands Russian . The pool is medium in size, I wanted a little bigger for swimming, but this is not so critical, there was enough space for everyone. I liked the sauna. A wide variety of medical procedures, we were a year ago in a large hotel in Karlovy Vary and there the variety of procedures was less. The hotel is located in a quiet location, next to the tourist center, where many tourists go for walks, which is very convenient. In general, I can only recommend visiting this hotel.Negatives
In the sauna, according to the rules, everyone must be without underwear, wrapped in a towel. But people either don't read it or ignore it. Some wear swimwear, some don't. In Germany, everyone goes to saunas without anything and for me this is not a problem, but apparently for people from other countries this is very unusual. Therefore, I did not feel comfortable there due to the lack of order with my clothes. Everyone should be dressed or not, and not mixed together.
Irina Oldireva
23.07.2023
Negatives
Upon arrival, my e-mail with a request for food and accommodation, which sanatoriums.com offered to do, was not received. The hotel workers laid all the blame on your website - this needs to be sorted out. In your report about the hotel, the chef says that drinks are provided in the morning and evening - this is not true. In the evening, as at lunch, you can only buy water at the restaurant, and pay for the rest. Regarding the use of bonuses (I have 650 CZK left): at first they said that they can be used for a resort fee. And only half a day before departure, when the suitcase was already packed, it turned out that this cannot be done and you have to pay. So they remained unused. It is also very strange that replacement procedures can be done free of charge only once, for the second time you pay 150 CZK. This is unacceptable - after all, the procedure may begin to harm the patient even after 5-6 times. For the money that I pay (160 euros/day), the doctor should change procedures and prescribe medications necessary for treatment (for each prescription - 150 crowns) for free.
Anatoli Feldman
22.07.2023
Positives
The overall impression is good. All the staff, both medical and service, are friendly and friendly.Negatives
The only drawback, in my opinion, is the monotonous food. Almost no menu changes. And the choice is not very large. This is not a claim, but a wish
Arkadiy Zborovskiy
20.07.2023
Positives
Excellent location of the hotel next to the forest and next to the colonnade. Delicious and varied food. Attentive and friendly staff.Negatives
Long walks from the Credo building to the hotel exit and to the restaurant.
AYNUR AKBAROVA
11.07.2023
Positives
The sanatorium vacation was wonderful, the Nabokov Hotel turned out to be at a very good level, both treatment, accommodation and food. I would like to specifically thank the Sanatorium for its support throughout the entire time: booking, ordering a transfer, excursions - Thank you very much for everything!
Larissa Götz
09.07.2023
Positives
Once again we rested in the Nabokov sanatorium. We celebrated a birthday and Easter. It was April. And as always, everything was great: from the cleanliness of the room to the work of the managers. We got a room with a door to the next room, but upon request they immediately changed the room for us. So discuss this placement option right away. We have already been 12 times and were a little disappointed in the procedures prescribed by the doctor. We asked for a massage, but received paraffin on our hands. Well, okay, it wasn't necessary this time. But next time we will immediately check the appointments. Thank you very much to the chef for the delicious birthday cake. For welcoming our guests and providing us with a large table!!! Thank you everyone, we will definitely come.
Michael Farber
06.07.2023