references
LEONID MARGULIS
29.09.2023
Positives
1. Convenient location of the sanatorium in relation to sources of healing mineral water. 2. Holding live music evenings in the hall. 3. Exceptionally friendly and attentive attitude of the staff. Special thanks to Oksana Andrishak and Michaela Molnarova, who did everything possible to make our stay at the sanatorium as comfortable as possible and the treatment effective.Negatives
Not very comfortable bath and shower (in our room).
Maxim Shalomygin
28.09.2023
Positives
Great location, friendly and helpful staff. Very clean throughout the resort and in the room. The food is varied and of good quality.Negatives
Sometimes the food was cold and there wasn’t enough of it, especially if you didn’t arrive at opening time.
Ruslana Shahabuddin
28.09.2023
Positives
Good location of the hotel. Very attentive ladies at reception. Rooms very clean. Delicious food. Good relaxation in the pool and sauna. Nice music in the evening. Special thanks to transfer driver Alexej for his efforts to make the way home good!
Waldemar Gedrich
27.09.2023
Positives
Thanks to all the staff of the Nabokov Hotel, everything was excellent, we will continue to recommend the hotel, we are very pleased with our vacation. Thank you
David Shapiro
25.09.2023
Positives
Polite, helpful, friendly staff, very convenient location, thank you!
Victoria Vaksman
24.09.2023
Positives
Cleanness. Efficient and welcoming staff. Beautiful location.Negatives
The consultation with the doctor lasted less than 15min for two of us. Absolutely no attention to our problems and specifics of our requirements. We are not sure if the treatments chosen for us were optimal for the conditions we had
Evgeny Rytvin
23.09.2023
Positives
Very good massage therapist, beautiful, calm place, friendly staff.Negatives
My wife was allergic to mineral baths.
Michael Ziegler
23.09.2023
Positives
It was our first time in Mariánské Lázně and we were very happy with our choice of hotel. The entire staff was very friendly and helpful. Our room and the entire hotel were very clean and well maintained. The proximity to the spa park was excellent. We will book it again!!!
Alexander Weber
22.09.2023
Positives
Everything was excellent. The location of the hotel is very good. Close to the sources and the center. From the hotel there is a path directly into the forest, which leads to a forest spring and it’s nice to walk and sit and relax and breathe in the fresh forest air. The quality of treatment is good. I would like to mention the massage therapist Alexander - a professional!!! The food is very tasty and varied. Special thanks to the confectioners. Very tasty pastries. You can write a lot and only good things. Thank you Sanatorium. Everyone is friendly on the phone and calls back. The transfer was perfectly organized. Thank you for a good rest and treatment.Negatives
Despite all the good things, there is one drawback. We had 321 rooms, very cozy and comfortable, but there was noise from the street day and night. I don’t know exactly what kind of hoods or ventilation, but it was impossible to sleep with the window open. Most likely this is even from other hotels, but the fact is that it interfered. I would like to take a break from the noise on vacation. But this is a small minus for such a good hotel.
Rosita Shaulova
21.09.2023
Positives
Great location, great treatment, great food, great staff and great medical staff. We liked. Looking forward to coming back again. September 21, 2023 Rosita Shaulova.
Michail Leshchinsky
19.09.2023
Positives
1. Good telephone connection with you from Israel. 2. V. Nabokov, most of the 12 staff are polite and try to help. 3. The food is quite tasty, especially the stewed meatNegatives
1. Transitions on one floor are too long. 2. Russian speakers love borscht. Never happened. 3. On the evening of September 11, I asked for breakfast in the lobby for tomorrow on the way home, but on the morning of the 12th they apologized at the lobby and said that there were only 4 packages for 8 people leaving and therefore there wasn’t enough for me. I had to buy it at Prague airport at a very high price.
Александр Терлецкий
17.09.2023
Positives
Treatment is very good, location excellent, the whole environment very pleasant. Everything exceeded our expectationsNegatives
Nothing negative to teport
Sven Wagner
17.09.2023
Positives
Good location, right next to the colonnade and springs. Very friendly, professional staff in all areas. Top food!
Igor Kruse
17.09.2023
Positives
Very good location of the hotel. Almost next to the Colonade and not far from the center. The staff is very welcoming and friendly, speaks Russian, German, and English. The procedures take place as scheduled. Food (subjective for us) with a huge selection and for every taste, especially breakfast. Very nice, spacious room, there is even a kettle for tea or coffee lovers. The room was cleaned every day, the maids were great, the cleaning was quick and clean. This was our first time and we will come again.
Lilli Tolstoschein
17.09.2023
Negatives
With full board, no snack upon arrival in the early afternoon and no packed lunch was possible on the day of departure.
Maria Lerner
12.09.2023
Positives
We liked everythingNegatives
There is a note on the transver. When we arrived, we waited for a very long time for the transfer, no one met us. This is the first, second. The return transfer was scheduled for 18.00, although our plane was at 22.15, the journey was about 2 hours, it turned out that we only had 2 hours before departure, and it was supposed to be 3 hours before departure, and we had to cancel this group transfer and take an individual one at 17.00. Accordingly we paid more for the transver, for us this was a big minus, because the transver did not take into account the departure time of OUR PLANEAnswer from Grandhotel Nabokov
Дорогая Maria, Спасибо за великолепный отзыв нашему отелю! Мы рады, что вы хорошо провели у нас время и надеемся скоро увидеть вас снова. С уважением, Filip R. отдел продаж
Galina Gorodetsky
08.09.2023
Positives
Thanks for all! For me it was a wonderful vacation plus treatment!!! Thank you very much for the up great and of course the bonus! Thank you very much for the transport!!! Thanks to all the employees of sanatorium.com for their very honest and difficult work with people!!! THANK YOU VERY MUCH❤️❤️❤️
Galina Leyvi
06.09.2023
Positives
Very nice building Friendly staff Beautiful cityNegatives
Steps when moving from building to building No manual massage included in the treatments Very few mud treatments No mineral baths included in the package Only short treatmentsAnswer from Grandhotel Nabokov
Дорогоя Galina, Спасибо за великолепный отзыв нашему отелю! Мы рады, что вы хорошо провели у нас время и надеемся скоро увидеть вас снова. С уважением, Filip R. отдел продаж
Mark Kanevsky
05.09.2023
Positives
The sanatorium is in a great location; Two steps from the source of healing waters. Directly from the windows of the sanatorium you can see the forest, where you can walk and take air baths. I rated the quality of service excellent, but the bathtubs in which vacationers try to get service need to be replaced.Negatives
The baths are made of stainless steel. The baths are very deep and naturally are not filled with mineral water with carbon dioxide, so that the body of the vacationer is completely immersed in the water, while the head of the vacationer is higher than the top of the bath, as written in the instructions, so that the person can breathe.Answer from Grandhotel Nabokov
Уважаемый господин Кanevsky, Мы хотели бы искренне поблагодарить вас за ваш положительный отзыв о нашем отеле. Ваши слова принесли нам большую радость и удовлетворение. Мы рады, что вы насладились вашим пребыванием у нас в отеле и что вы нашли у нас уют и гостеприимство, которые мы стараемся предоставить нашим гостям. Ваши замечания очень важны для нас, и мы рады, что вы обратили внимание на наши усилия по обеспечению качества услуг и комфорта для наших гостей. Мы хотим заверить вас, что уже активно работаем над учётом ваших замечаний и предложений, чтобы улучшить наши услуги ещё больше и обеспечить незабываемое пребывание для каждого нашего гостя. Благодарим вас за ваше доверие и за то, что нашли время поделиться своими впечатлениями. Мы надеемся, что вы вернётесь к нам снова, чтобы мы могли приветствовать вас и сделать ваше пребывание у нас ещё лучше. С уважением, Filip R. отдел продаж
vitali sandler
02.09.2023
Positives
Overall a wonderful hotel..👍Negatives
Lack of air conditioning in the room.. At breakfast and dinner, hotel guests who arrive at closing time (at 10:00 or 19:30.. I note they arrive on time!!!) do not have enough food. Sometimes it's fruit, sometimes it's sweet, sometimes it's something else.. It's very upsetting..🤷♂️Answer from Grandhotel Nabokov
Дорогой Vitali, Спасибо за великолепный отзыв нашему отелю! Мы рады, что вы хорошо провели у нас время и надеемся скоро увидеть вас снова. С уважением, Filip R. отдел продаж
Franz Resch
22.08.2023
Positives
Sauna, swimming pool, very good food. In the evening, additional entertainment music at no extra cost. Treatments directly to the hotel.Negatives
No own parking space, no air conditioning.Answer from Grandhotel Nabokov
Lieber Herr Resch, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Filip R. Geschäftsabteilung
ALEXANDER TIMCHENKO
20.08.2023
Positives
Only positive reviews. Wonderful location, friendly attentive staff, good dietary food. My health has improved noticeably. A wonderful resort for all ages.
גרמן גרינגרוז
20.08.2023
Positives
The surroundings are clean and comfortable.Negatives
If only the excursion that is included in the package to Prague would be provided for those who have difficulty walking. the procedures are given to you without asking or whether the time is convenient for you
Alexander Zeitler
20.08.2023
Positives
Good location. Conscientious, hospitable staff. Hotel sourceNegatives
Lack of names of dishes in English or Russian Lack of designation of allergy-causing substances in the dish. (Gluten, Lactose, mushrooms, honey.)Answer from Grandhotel Nabokov
Уважаемый господин Zeitler, Спасибо за ваш положительный отзыв о нашем отеле. Ваши слова радуют нас. Мы работаем над учётом ваших комментариев для улучшения наших услуг. С уважением, Filip R. отдел продаж
Alexander Shulman
19.08.2023
Positives
Wonderful resort, wonderful staff, great location. Special mention to the amazing chef and the work of his kitchen teamNegatives
There is probably no negative
Frank Illian
18.08.2023