references
Positives
Went to the Hotel Nabokov in March and it was a relaxing cure! Thanks, everything was fine!
Answer from Grandhotel Nabokov
Sehr geeherter Herr Ulmer, Viele Grüße vom gesamten Team des Grandhotel Nabokov. Wir danken Ihnen für Ihren Besuch und Ihre freundliche Bewertung. Wir würden uns freuen, wenn Sie das Grandhotel Nabokov für Ihren nächsten Aufenthalt wieder wählen. Mit freundlichen Grüßen, Management des Grandhotel Nabokov.
Positives
We visited Nabokov for the third time. And every time we enjoy our stay in this excellent sanatorium, we recommend it to everyone who wants to relax and get pleasure and a healing effect. The food is tasty and there is enough choice. Rooms are cleaned every day. The swimming pool with saunas can be visited without restrictions and at any time. All procedures are on time, the staff is very responsive. I really liked everything! Many thanks to all the staff for their attention and care..Negatives
Lack of entertainment programs for vacationers of the sanatoriumAnswer from Grandhotel Nabokov
Нам очень приятно, что для отдыха вы остановились именно в нашем отеле, мы всегда рады видеть Вас. Был период времени, связанный с карантинными ограничениями, мы к сожалению не могли организовать никакой развлекательной программы. Сейчас ситуация на много лучше и у нас есть чем разнообразить вам отдых.
Positives
We vacationed at the Grandhotel Nabokov sanatorium for the third time. Without being too picky, I liked everything. Polite staff, good food. All procedures are strictly according to schedule, no queues. Special thanks to the masseuse Natasha. An excellent specialist.Negatives
NoAnswer from Grandhotel Nabokov
Спасибо большое за отзывы и оценку нашему отелю, для нас это очень важно.Мы всегда будем рады приветствовать Вас. С наилучшими пожеланиями коллектив отеля.
Positives
I was very pleased. The food was excellent. The terms were well thought out - never any queues. The procedures were excellent.Negatives
In room 337 there is no small table or chair. We had to sit on the bed. It was uncomfortable to read.Answer from Grandhotel Nabokov
Спасибо большое за отзывы и оценку нашему отелю.Выбранная вами категория комнаты не предусматривает наличие столика и кресла. В следующий раз, когда вы будете планировать ваш отдых у нас, при резервации номера, пожалуйста, высказывайте все свои пожелания, а мы с удовольствием предоставим вам вариант, который будет вам удобен для отдыха. С наилучшими пожеланиями коллектив отеля. Будем рады видеть Вас снова
Positives
We'll be back ‼️🍀Answer from Grandhotel Nabokov
Sehr geeherter Herr Reiswich, Viele Grüße vom gesamten Team des Grandhotel Nabokov. Wir danken Ihnen für Ihren Besuch und Ihre freundliche Bewertung. Wir freuen uns, dass Sie mit den Leistungen des Hotels zufrieden sind. Wir würden uns freuen, wenn Sie das Grandhotel Nabokov für Ihren nächsten Aufenthalt wieder wählen. Mit freundlichen Grüßen, Management des Grandhotel Nabokov.
Positives
The staff is very friendlyNegatives
In the dining room during the entire stay, 2 coffee machines did not work; the morning was without coffee. Often the food was left over. There was no food 2 times at lunch. We waited for the potatoes and squid to fry.Answer from Grandhotel Nabokov
Спасибо большое за отзывы и оценку нашему отелю, для нас это очень важно. Мы учтем все ваши пожелания и будем работать над тем, чтобы ваш отдых в следующий раз был более комфортным. С наилучшими пожеланиями коллектив отеля. Будем рады видеть Вас снова.
Positives
The kindest words to the Sanatoriums.com team and the Nabokov Hotel team.Negatives
I was busy with wellness procedures and myself, so the negativity did not catch my eye.Answer from Grandhotel Nabokov
Уважаемая госпожа Татьяна. Приветствуем вас от всей команды Grandhotel Nabokov. Благодарим вас за визит и отзыв. Мы будем рады, если вы посетите нас снова, и верим, что в следующий раз вы будете полностью удовлетворена всем. Гранд-отель Набоков Менеджмент
Positives
A consistently warm, friendly treatment, whether during the applications or in the service, punctual, clean, nice. I'll be back.Answer from Grandhotel Nabokov
Hallo, guten Tag, sehr geehrte Frau Oberbach, wir bedanken uns ganz herzlich bei Ihnen für Ihre schöne Bewertung. : Zur Lage des Hotels möchte ich nur bemerken, dass Hotel NABOKOV im Herzen der Kurzentrum liegt, nur Paar Gehminuten von der Kolonnade, sowie zum Spazieren in Park oder Wald. Ca 30 Meter vom Hotel befindet sich Troleybus-Haltestelle, damit die ganze Stadt ganz bequem erreichbar ist. Ich hoffe, dass Sie bei uns nicht zum letzten mal waren, und Sie wieder im schönen NABOKOV begrüssen zu dürfen. Wir wünschen Ihnen feste Gesundheit, viel Freude, und alles Bestens bis zum Wiedersehen. Ihr NABOKOV Team.
Positives
We stayed at the Grandhotel Nabokov in February. The location near the spa park is great. The hotel itself is very clean and the staff is very nice and speaks both German and Russian. This was our second time in this hotel and we were thrilled again. Scheduling appointments for the applications also worked perfectly. Our requests at reception were responded to immediately and dealt with to our satisfaction. We used the transfer from the sanatorium for the first time and were very satisfied. Many thanks to the drivers.Positives
Nice resort, I liked everything very much. Friendly staff, delicious food.Negatives
There were problems with check-in, but everything was sorted out quickly.Answer from Grandhotel Nabokov
Добрый день, уважаемые клиенты, возникла проблема в том, что партнер продал аппартамент, который один из 2 /и мы его совсем не продаем, так как его использует семья пана хозяина. Вторая проблема была цена, которая совсем не ответствовала к этой категории. Мы вопрос решили на месте с паном хозяином и с партнером, благодарья пани Горбатае удалось все быстро привести в порядок. Клиентам желаем много здоровья и радости и надеемся приветствовать из опять в красивом НАБОКОВЕ!
Positives
Very nice staff. Close to the colonadeNegatives
The food was sufficient but the quality wasn't that good.Positives
I recommend goingAnswer from Grandhotel Nabokov
Спасибо огромное за ваш отзыв и рекомендацию клиентам, надеемся что и вы приедете опять в Отел НАБОКОВ! С наилучшими пожеланиями от всей команды Eva Voldřichová
Positives
Overall I really liked everything. Each resort has its pros and cons. Watch the videos that this site provides and choose a sanatorium according to your preferences.Negatives
The food was good. Not too varied, but you could always choose something to your liking, because breakfast and dinner are a buffet. I don’t recommend taking lunch, because it’s on the menu compiled by the sanatorium. I took lunch once, I didn’t like the combination of dishes and ingredients.Positives
I liked the hotel very much, everything is in the best shape and wellness and the restaurant is clean and tidy, only room 402 does not correspond to what I ordered (Doppelzimmer comfort) I will come again soon, excellent.!Positives
We love this Hotel very much! We always come in a large group. Despite the crisis in the country, the hotel management is doing everything for the convenience of vacationers, for which we are very grateful! Many thanks to the service staff, especially the maid, waiters and cooks.Positives
This is our third time at your sanatorium. I'm sure it won't be the last. Thank you very much for the comfort and warm atmosphere.Positives
Friendly staff, the doctor listened well and put together a great treatment plan. During the treatments I did, the staff were all very friendly and patient. Very clean and hygienic. I would say the applications helped me a lot, if you have serious health problems, four days is really not enough. The room and restaurant are always clean. I would call the menu sufficient. The owner also ate next to us. The cook and waiter also took their time when questions came up.Positives
Great staff, very friendly and attentive. The cleanliness and homely atmosphere are very inviting. I want to come again and again. Thanks a lot!!!Positives
We stayed in this hotel twice. Had very good professional doctor advice. Staff very friendly. Rooms were always cleaned well. Salads at dinner were very tasty. Unfortunately, main courses were repeated a few times in a week.Negatives
For dessert in the evening there was always plum cake, some of which was still frozen.Positives
Stay from 10/12/21 to 10/19/21. The room is not bad. A beautiful and cozy city. Very suitable for those looking for peace and comfort. DINING ROOM is clean, service is friendly.Negatives
On the Sanatorium website I replaced the MEDICAL treatment package for the musculoskeletal system. Upon arrival, we immediately received a schedule of procedures. In the morning we had a mud wrap only on the back, although the MEDICAL package is for the back and joints, but the doctor’s visit was scheduled only for 15:30. It turns out that the first procedure has already been carried out poorly. Only after visiting a doctor did we finally receive treatment for our joints. We also had no luck with the masseuse. They wanted to change it, other massage therapists didn’t have time. Also, instead of the mud bath purchased in this package, we received a warm bath with additives. We came for treatment and bought a package of procedures, and I also thought that if the hotel is not cheap, then the procedures and massages are carried out at the highest level. Alas. Lunch and dinner were not tasty. The assortment is small. Any housewife cooks better. We were unlucky. Only in the last two days a new cook arrived. I understand now is the time of corona. But someone should test and monitor the restaurant. And if everything is so bad, at least give some kind of coupon or discount. And next time you’ll think about it, a treatment of 12 procedures minus two massages, minus one mud wrap, minus a bath with additives. 8 procedures remain. Minus the food. There's not much left to pay that much.Positives
200 m to the center, perfectly located. Food very tasty and varied. Nice and attentive staff. Room 225 (junior suite) nice and big, 2 sinks and large shower. Everything very clean. Top swimming pool and sauna area. Applications were very pleasant and were carried out on time. We'd love to come back.Negatives
The salt cave in the house could be improved somewhat. Less loud music and higher salt levels.Positives
The treatment and catering staff is very nice and friendly.Negatives
When registering, the staff is unfriendly and only interested in money. And I don't feel like asking anything because she's like President. We went to the hotel in 2019 and the doctor completely examined Ms. Knedlikowa, but this time the new doctor didn't look at her at all. Menu was very salty and no idea, yesterday's meat and peas. 2019 was very creative and tasty.Answer from Grandhotel Nabokov
Sehr geehrte Frau Krause, vielen Dank für Ihre Referenz. Tut mir sehr, dass Sie dies nicht gleich vor Ort gemacht haben. Sie waren im Hotel NABOKOV in der Zeit Ferien, wann das Hotel voll belegt war. Zu Ihren konkreten Bemerkungen: In der Rezeption sind neue Arbeiter, wenn viele Ankünfte, die konzentrieren sich auf Grundverpflichtungen: Zahlung bei Anreise /das ist Standardpraxis spätestens bei Anreise zu zahlen/, und Grundinformationen. Bei check in soll es auch so sein. Zu der Untersuchung: Sie waren persönlich da, konnten Sie fragen, und anfragen. Frau Dr. Stehlikova ist von unseren Kunden sehr gut bewertet: die ist sehr flexibel /kommt auch in Feiertagen, und ist sehr offen für Kunden-Wünschen. Zum Essen: Frühstück und Abendbrott ist in Buffetform, mit mindestwahl von 4 Gerichten /Suppe, Vorspeisse, Nachtisch, Wasser.../ Am Wochenede auch -live-Küche- dabei. Wenn Sie Ihre Bemerkungen dem Personal geäussert hatten, die konnten für Sie viel machen - dewegen sind die da. Sie vergleichen Jahre 2019 und 2021. Grosser Unterschied. Corona hat viele Hotels zugeschlossen, anderen hat Personal genommen. Und den Gästen hat auch Einschränkungen gebracht, neben anderen die Maske im Restaurant zu tragen. Das war für Sie unakzeptabel, wollten Sie die nicht tragen, und wir mussten Ihnen mehrmals den Hinweis geben, und dies hat Ihnen auch den Aufenthalt verbittert. Das Leben heute ist anders, und wir alle müssen uns gegenseitich schützen. Ich wünsche Ihnen viel Gesundheit und Freude, und hoffe Sie im NABOKOV in schöner Zeit, vergleichbarer mit dem Jahr 2019, begrüssen zu dürfen. Eva Voldrichova, sales manager
Negatives
The work of the waitress in the restaurant is poorly organized, there is a long wait until you get a drink.Answer from Grandhotel Nabokov
Hallo, guten Tag, sehr geehrter Herr Zeiser, vielen Dank für Ihre Referenz. Zum Restaurant: Sie waren im Hotel NABOKOV, wann das Hotel voll belegt war. CORONA hat uns viele Arbeiter genommen /manche Hotels hat zugemacht/. Wir kämpfen dagegen, suchen neue Arbeiter, Aushilfe.. Leider haben Sie die Ursachen Ihren weiteren niedrigen Bewertungen nicht beigetragen. Wenn Sie sich vor Ort an uns angewandt haben, konnten wir schon viel für Sie tun. Nebenbei: Sie haben im NABOKOV ein kostenlosen upgrade auf königlichen Appartement bekommen. Wir wünschen Ihnen viel Gesundheit und Freude, und ich hoffe Sie in besserer Zeit in schönen Hotel NABOKOV begrüssen zu dürfen. Eva Voldrichova, sales manager
Positives
Everything was very good, the food tasted good, the treatment appointments were planned so that there were no queues at all. Everything was wonderful, I can only recommend the hotelAnswer from Grandhotel Nabokov
Hallo, guten Tag, sehr geehrte Frau Kunstmann, vielen Dank für Ihre Referenz, wir werden weiter auf Verbesserung unserer Dienstleistungen arbeiten. Wir hoffen Sie wieder im Hotel NABOKOV begrüssen zu dürfen! Für Ihre konkrete Bemerkungen direkt im Hotel werden wir dankbar - gerne laden wir Sie zum Kaffee ein! : Wir wünschen Ihnen viel Gesundheit und alles Bestens bis zum Wiedersehen. Mit vielen freundlichen Grüssen - Ihr NABOKOV - Team
Positives
Very satisfied, can recommend, would like to come again with my friendsPositives
This is the second time we have stayed in this hotel!! Still very happy with everything. Definitely coming back and bringing your friends with you.Negatives
When we entered the country we were given room number 402. A standard room that is actually equipped for large families, or a thin wooden door between our room and the neighboring room. That was unbearable! Heard every noise from neighbors. The next day I complained to reception and after an hour our problem was solved. At this point I would like to say thank you to the hotel manager.Positives
Stay from 08/31/21 to 09/18/21. The room is not bad, but there is a door (blocked) between two adjacent rooms, because of which you can hear everything that happens in the next room. The food is good, varied and tasty. Treatment is at a good level. Only in the pool it is difficult to do gymnastics due to the lack of a handrail around the perimeter of the pool.Negatives
On the Sanatorium website, I replaced the Basic package, which included 17 treatment procedures, with the Medical package, which included 31 procedures, and paid an additional 58 euros for this. I have been going to Marianske Lazne for almost 10 years and in other sanatoriums I could choose suitable procedures. Here the doctor prescribes the same thing to everyone in advance, whether you need it or not. On the Sanatorium website, only the Light program is described in detail; by choosing others, you are buying a pig in a poke. When contacting the administration (manager Michaela), they offered to pay an additional 59 euros and the issue would be resolved. Thus, the additional payment amounted to 117 euros! Although the procedure sheet states that for each correction you pay 100 CZK = 4 euros. After payment, it turned out that it was not entered into the computer. If I had not kept the receipt, it would have been impossible to prove payment. All this took half a day and a lot of nerves. In addition, you can get to the medical building by climbing several stairs and passages, which is very problematic for older people and people with problems with the musculoskeletal system. I will not go to this hotel againAnswer from Grandhotel Nabokov
Уважаемая пани Йованович, нам очень жалко, что так получилось. Доплата на выбраный пакет была в порядке, вы на нее получили инвоис. В регистратуре работает новый работник, который не внес изменение правильно в систему. Я очень извиняюсь за это неудобство и прошу за понимание, каждый отель когда то имеет новые люли и все когда то сделаем ошибку. Желаем Вам много счастья с выбором другого отеля и правильного лечебного пакета. Много здоровья, счастья и радости желает NABOKOV - team.