references
Positives
We were very pleased with everything. Wonderful clean pool, my husband visited the saunas and was also very pleased. The procedures interested us to a lesser extent, but they were all carried out strictly on time, but there were no problems with replacement. We had room 505 with air conditioning, as we had booked, with a beautiful view from the window. I had a massage with Vera. I really liked her attentive attitude and work. The food in the restaurant is at an excellent level, although after reading all the reviews I didn’t count on it. Eva at the reception always helped solve problems. The service staff is very friendly. We'll be happy to come again.Negatives
The only negative for people with musculoskeletal problems is the hotel's location on a hill. We didn't have such problems.
Negatives
There was only one negative response to the request left, your company ignored it when I called, strange manner of hanging up the phone! I was already with you in Marianske Lazne 6 years ago and I am wildly surprised by this behavior! Some kind of rudeness!Positives
Ladies and gentlemen, I have already been to the Nabokov Hotel for the second time. I really 👍 liked it. The food is great, the staff is friendly and attentive. Most likely I will visit again.Positives
Since everything is great, we stay in the hotel for another week.Positives
The hotel is a 3-minute walk to the colonnade. The place is wonderful, leave the hotel and you’ll immediately see the forest. The air is drinkable.Negatives
I don’t know if this is negative. We don’t have any serious problems, we were just going to relax and refresh ourselves. Therefore, we took the simplest package and didn’t expect much from it. All the procedures are not bad, I’m not sure that they can help anything, but they won’t hurt. Massage - there were 4 partial massages (this is a back massage) well, it can be called a massage with a big stretch. They stroked my back for 20 minutes..Positives
We rested at the sanatorium for two weeks in July. We visited for the first time, took a package of 2 meals a day and treatment. We were overall satisfied. Nice, spacious rooms, friendly staff, varied food. Excellent pool and saunas. If desired, you can expand the basic selection of treatment procedures.Positives
The treatment facilities are arranged thoughtfully, doctor visits and procedures are without queues. The staff is qualified and friendly. We were pleased with our stay at this hotel.Positives
Location, attitude of the staff, good beds, sufficient size of rooms, good restaurant, good cook Elena,Negatives
Low quality of gas injections, average quality of massage, lack of a second chair in the room, lack of air conditioning in the room, lack of entertainment in the evening, rarely working bar.Answer from Grandhotel Nabokov
Спасибо Вам за отзыв. Стараемся улучшить качество наших услуг. Кондиционеры у нас только в одном здании. Номер с кондиционером всегда по запросу. В отношении бара решаем этот вопрос, чтобы бар был открыт каждый день. Отдел бронироания Отель Набоков
Positives
It was all very 👍Answer from Grandhotel Nabokov
Thank you for your good review. We hope that you will come to us again. Booking cancellation of Hotel Nabokov
Positives
We were happy with everything.Answer from Grandhotel Nabokov
Vielen Dank für Ihre Bewertung. Wir hoffen, dass Sie wieder zu uns kommen. Buchungsabtilung von Hotel Nabokov
Positives
We liked everything except the labyrinths through which we had to look for where the procedures were. On the fifth day we only understood what and how. The food is good, the girls in the restaurant are very friendly. A large selection of procedures, the staff is good. The hotel itself is beautiful, the pool is absolutely the bomb. The salt cave is cool. The saunas are super. Well done, thank you allNegatives
There are only two negatives, the first is bad without a balcony and the second is labyrinths before the procedures, but you can also cope with thisAnswer from Grandhotel Nabokov
Огромное спасибо за Ваш положительный отзыв. Очень надеемся. что снова к нам приедете. Балкон можно всегда запросить заранее. У Вас была категория Comfort. Ксть только пару номеров этой категории с балконом. Номера категории Superior с балконом. Лучше заказывать эту категорию, если хотите балкон. Отель у нас состоит их 7 зданий, поэтому без переходов не обойтись. Заранее всегда можете запросить номер с балконом и поближе к процедурам. Если будут свободные номера, тогда предложим Вам. Отдел бронирования Отель Набоков
Positives
All liked itAnswer from Grandhotel Nabokov
Спасибо большое за Вашу положительную оценку. Надеемся, что к нам приедете и в следующий раз. Отдел бронирования Отедь Набоков
Positives
The food was very good...Negatives
Appointments were set by the doctor for treatments at an inconvenient time, chaotic...no possibility of going for a walk at lunchtime...Answer from Grandhotel Nabokov
Vielen Dank für Ihre Bwertung. Behandlungen hat die Balneo-Abteiung vorher geplannt. Jetzt ist Sommersaison und das geht leider nicht alle Behadlungen vormittags zu planen. Buchungsabteilung Hotel Nabokov
Positives
We liked that all the employees are very friendly, they are always ready to answer and help our requests, questions and requests. The service during the procedures was good, there were no queues, we always received them on time. It’s nice that there are no language difficulties, all employees greet you with a warm smile. Our room was cleaned every day and very clean.✨ We especially note the work of the restaurant. The food, in our opinion, is beyond praise: very fresh, deliciously prepared dishes, varied, in sufficient choice and quantity. We consider the chef to be a highly professional and thank him. Also all his assistants, all the girls who baked delicious pancakes, the cook who prepared a wonderful grilled chicken, all the girls who did not allow used dishes to be on the tables. The cleanliness of the restaurant must be spoken of in superlatives. We are happy to share our wonderful impressions of the treatment and relaxation spent at the Nabokov Grand Hotel, and we wish that your level remains exactly Grand.☀️Negatives
not your case.Answer from Grandhotel Nabokov
Добрый день! Огромное спасибо за Ваш замечательный отзыв. Передадим персоналу. Надеемся, что в следующий раз снова приедете к нам. Отдел бронирования Отель Набоков
Positives
Excellent location of the hotel. Excellent room with a balcony towards the forest, which gave us great pleasure. Hospitality and attention of the staff. Professionalism of the massage therapist - room 5.Negatives
Gymnastics in the pool was carried out formally, without attention.Answer from Grandhotel Nabokov
Добрый день! Спасибо за Вашу оценку отеля. Надеемся, что снова приедете к нам. Обязательно учтем Ваши пожелания относительно гимнастики. Отдел бронирования Отель Набоков
Positives
First time in Marianske Lazne. A wonderful resort. The work of the sanatoriums.com team is very good and coordinated. Everything is on time and as it should be. Hotel Nabokov - the work of the medical staff is very good, special thanks to nurse Milena, everything is clearly organized, all procedures are in the same buildings as accommodation - very convenient. Close location to the colonnade, good rooms, new medical equipment, super SPA department. Delicious dietary cuisine, polite staff.Negatives
There are a couple of fly in the ointment: First: The approach of the head physician to prescribing procedures, in our case, looked completely formal. We brought a whole report with current tests and health problems, he didn’t even look at them. Perhaps some procedures should have been eliminated or replaced. Second: Despite the excellent and varied cuisine during our stay, the packed rations (we left early in the morning) turned out to be quite meager and one might even say mocking to some extent: A loaf of bread, pieces of butter, processed cheese and several thickly sliced pieces of cheese and sausage . So we bit them :))Answer from Grandhotel Nabokov
Добрый день! Благодарим за Ваш отзыв. Недостатки стараемся рещать. Всегда учитываем пожелания клиентов для уличшения наших услуг. Сухой паек постараемся улучшить. Что касается врача, передадим информацию в отдел процедур. Отдел бронирования Отель Набоков
Positives
There is generally nothing to complain about in terms of accommodation and food (food could be warmer!) - The treatments were carried out very well and on time - thank you very much🤗🌺Negatives
At the medical Treatments would be appropriate in a relaxation room. Not everyone has a room next to the treatment rooms. I was accommodated in the “Bristol” (402) and the treatments were in the “Columbus” (different floors). The rest periods between treatments are very good, but the walk to the room to rest is too long! - It would be nice if special sights or events were pointed out in the hotel (also in German).Answer from Grandhotel Nabokov
Vielen Dank für Ihre Bewertung, wir hoffen, dass Sie wieder zu uns kommen. Sie können nächstes Mal um ein Zimmer in der Nähe von Behandlungsräumen bitten. An der Rezeption bieten wir Ausflüge in die Umgebung an. Buchungsabteilung von Hotel Nabokov
Positives
The hotel is good, the swimming pool is super, the exercise room is not bad, the dining room and lounge are excellentNegatives
Long corridors and labyrinth-like transitions to treatment are not convenient, especially for older people. We wanted to replace one treatment with another at the doctor’s, but he did not make concessions to us. This has never happened before. We were told that treatment is already included in the price of the tour and change you can't do anythingAnswer from Grandhotel Nabokov
Добрый день! Спасибо большое за Ваш отзыв. Наш отель состоит из 7 зданий, поэтому без переходов не обойтись. Персонал Вам всегда поможет сориентироваться в отеле. У Вас был пакет Medical для движения без боли. В пакете 12 фиксированных процедур, которые нельзя поменять. Если бы у Вас был другой пакет, то можно было бы поменять процедуры. Отдел бронирования Отель Набоков
Positives
I liked it very much. Marienbad is very quiet, perfect for relaxing. Hotel has everything you need to feel comfortable. The desserts were always very, very tasty and aesthetically well presented. The treatments were very well planned, you never had to wait. Hotel, rooms, treatment rooms, everything was super clean.Negatives
I had expected more from the food, i.e. starter and main course, but we were full. More information about what you can see in Mariánské Lázně and the surrounding area would have been good if you were there for the first time.Answer from Grandhotel Nabokov
Guten Tag, Vielen Dank für Ihre gute Bewertung. Wir sind sehr froh, dass Ihnen fast alles angefallen hat. Wir versuchen, das Essen zu verbessern. Wir hoffen, dass Sie zu uns wieder kommen. Buchungssabteilung Hotel Nabokov
Positives
Great weather, air, water and boring staffNegatives
It’s boring, there’s no entertainment except for the fountain. The pool’s operation is not regulated by time. The food is worse than last year.Answer from Grandhotel Nabokov
Добрый день! Спасибо за Вашу оценку. Питание стараемся улучшить. Принимаем по внимание пожелания клиентов. На ресепшн предлагаем разные экскурсии по Чехии или в приграничную Германию. Отдел бронирования Отель Набоков
Positives
Everything was wonderfulAnswer from Grandhotel Nabokov
Спасибо большое за Вашу положительную оценку. Отдел бронирования Отель Набоков
Positives
Clean, great pool and sauna. Convenient opening hours. Big room. Hotel location. Friendly staff who spoke Russian. Cozy restaurant and assigned place. Sufficient choice for dinner.Negatives
All salads with mayonnaise or vinegar. Some of the dishes were not replenished, that is, they were not available for those who came at 9 a.m. for breakfast. During the “mud” procedure, it is necessary to be interested in the well-being of the person receiving this procedure throughout the entire time.Answer from Grandhotel Nabokov
Добрый день! Спасибо большое за Ваш хороший отзыв. Примем во внимание Ваши замечания относительно салатов и завтраков в отеле, а также что касается процедуры грязь. Надеемся, что приедете к нам и в следующий раз. Отель Набоков
Positives
Treatment at the highest level. Rooms are comfortable. Food, special praise, low bow to the cooks. Very tasty, dietary healthy food, fruits and desserts are also available. Rich breakfast. The service staff, as well as the procedures, deserves all 5 stars. The rooms are sterile. Next time only the Nabokov Hotel. Clean air, silence. Rest at 100%Answer from Grandhotel Nabokov
Добрый день! Огромное спасибо за замечательный отзыв. Мы очень рады, что Вы довольны отдыхом в отеле Набоков. Приезжайте в наш отель и в следующтий раз. Отель Набоков
Positives
Quiet location near the collonade Clean rooms Friendly, helpful staffNegatives
The dinner was very simple and tastelessAnswer from Grandhotel Nabokov
Guten Tag, Vielen Dank für Ihre Bewertung. Wir versuchen die Verpflegung in unserem Restaurant zu verbessern. Wir freuen uns auf Ihren nächsten Aufenthalt in unserem Hotel. Team von Hotel Nabokov
Positives
I liked it, but I would like to talk more with the doctorAnswer from Grandhotel Nabokov
Добрый день! Спасибо за Вашу оценку отеля. Очень рады, что Вам понраилось у нас и надеемся, что приедете к нам снова. Если в следующий раз у Вас возникнут какие-то вопросы, всегда постараемся решить. С уважением Отдел бронирования
Positives
We liked everything. The food was varied and tasty. The staff is friendly and kind. The hotel is clean, we will come again.Answer from Grandhotel Nabokov
Спасибо большое за отличную оценку нашего отеля. Надеемся, что приеедете и в следующий раз в наш отель. С уважением Отдел бронирования
Positives
very good hotel, always happyAnswer from Grandhotel Nabokov
Ausserdem danken wir ihnen herzlich für die Weiterempfehlung. Wir würden uns freuen Sie wider Bei uns zu empfangen. Mit freundlichen Grüssen ihr Hotelteam.
Positives
This is our third time at the Hotel Nabokov. Every time we enjoy our stay in this very good spa hotel. It is recommended! You can relax well and improve your health here. The food is delicious and varied. The room is cleaned daily. The swimming pool and sauna can be visited at any time without restrictions. All spa treatments take place on time and the staff is very helpful. We really liked it. Thank you for your attention and good service!Answer from Grandhotel Nabokov
Liebe Frau Natalya. Viele Grüße vom gesamten Team des Grandhotel Nabokov. Wir danken Ihnen für Ihren Besuch und Ihre freundliche Bewertung. Wir freuen uns, dass Sie mit den Leistungen des Hotels zufrieden sind. Wir würden uns freuen, wenn Sie das Grandhotel Nabokov für Ihren nächsten Aufenthalt wieder wählen. Mit freundlichen Grüßen, Management des Grandhotel Nabokov.
Positives
First and foremost, I would like to emphasize the conversation with the doctor Ms. Elena Khorosheva as very helpful. Given my serious illness, the sanatorium team recommended that I seek advice from a doctor. The doctor recommended the NABOKOV spa hotel to me. The hotel staff is friendly, there are no queues for spa treatments, everything is very clean, and the food is very good. This is a very good place for relaxation and walks. I hope to come back to the hotel!Negatives
The children's room is not adequately equipped and not comfortable. If it is improved, the hotel can only benefit from it and become really family-friendly.Answer from Grandhotel Nabokov
Liebe Frau Lydia. Viele Grüße vom gesamten Team des Grandhotel Nabokov. Wir danken Ihnen für Ihren Besuch und Ihre freundliche Bewertung. Wir freuen uns, dass Sie mit den Leistungen des Hotels zufrieden sind. Wir arbeiten an der Modernisierung des Kinderspielzimmers und glauben, dass es dadurch für die Kinder attraktiver wird. Wir würden uns freuen, wenn Sie das Grandhotel Nabokov für Ihren nächsten Aufenthalt wieder wählen. Mit freundlichen Grüßen, Management des Grandhotel Nabokov.
Positives
Very clean, tastefully and practically furnished, cleaning service excellent, gastronomy rich and balanced - but not for vegetarians, sports facilities - pool - very pleasant and well equipped, a massage from Vaclav at any time!Negatives
When the occupancy is high, the staff in the catering industry is quickly overwhelmed, the café did not exist, the table occupancy in the restaurant becomes more and more chaotic as the occupancy increases - everyone and no one seems to be responsible :-( , 2 coffee machines are not enough when the occupancy is full! The staff at The treatments are unfriendly to harsh, loud - even during the treatments and it is not possible to relax, only the water aerobics were great. There are no instructions in advance with or without what clothes you should come to the treatments. I will avoid public holidays and vacations in the future .Answer from Grandhotel Nabokov
Wir bedanken uns herzlich für ihre Bewertung und Wertschätzung unseren Hotels,welche uns sehr Wichtig ist. Wir würde uns gerne über ihre Verbesserungsvorschläge freuen,um ihnen den nächsten Aufenthalt so komfortabel wie möglich zu gestalten Mit freundlichen Grüssen ihr Hotelteam.