references
Darya Kozhukhova
30.12.2019
Positives
Nice rooms, everything is clean, near the forest, nice for walkingNegatives
Food in the canteen/restaurant could have been better for 4 stars. The choice is not very large, everything is dietary, sometimes the dishes ran out and were no longer brought. You won’t remain hungry, but the hotel needs to work on the menu. The waiters are friendly. If there are a lot of guests, then you need to look for a table (dinner).
Joachim Albert
27.12.2019
Positives
Accommodation and services very good. Food was also good, although there were only small meat dishes, the quality was excellent. The treatments were good and intensive. We are very satisfied and will come back!Negatives
Small flaws: lemon water was never cold, cake looked nice but was tasteless. At the bar there was no digestive schnapps, for example Unterberg or Unikum or Fernet Branca, only sweet Becherovka.
Natalia Eppinger
19.12.2019
Positives
My husband and I received all the necessary procedures for recovery, which were prescribed by the doctor, in accordance with our diagnoses. Not only the quality of treatment, but also the friendly atmosphere in the hotel and varied and delicious cuisine had a beneficial effect.
Алла Новикова
19.12.2019
Positives
Thank you for recommending the hotel in Marianske Lazne, Grand Hotel Nabokov. We rested with my husband from November 17 to November 30, 2019. I really liked the treatment, the food, the location in relation to the sources. I would like to mention the excellent guide Lenka Kuglerova, who led an interesting excursion to Prague.
Ирина Д
18.12.2019
Positives
Excellent hotel, attentive staff, I really liked the treatment that was provided at the highest level. Also a large selection of dishes and very good cuisine. All 10/10! Thanks a lot.
Maria Dinkel
12.12.2019
Positives
Halles was good, only the pool and sauna could be an hour longer. Otherwise we are very satisfied.Negatives
It's all ok
Наталья Рыжкова
10.12.2019
Positives
We really liked the service and treatment at the Nabokov Grand Hotel, all medical procedures were provided at the proper level, I would like to note the work of the masseuse Yana Signova, I would like to thank the Nabokov Grand Hotel for the high level of service.
Elena Provotorova
07.12.2019
Positives
Hotel location, pool and restaurant.Negatives
The attitude of the entire Hotel staff has changed for the worse, compared to when the hotel was just starting to operate. They don’t have information, they are lying, everything needs to be knocked out. The employees each say different information. We never received additional procedures that were supposed to be part of the promotion from the hotel. The staff during the procedures are rude and not attentive. It’s as if no one hears all the requests. We literally had to demand a fax about leaving. The impressions of rest and treatment are unsatisfactory compared to last time. The hotel management is completely uninterested in its guests.
Galina Dutt
28.11.2019
Negatives
Salt pit is very bad, too little salt, the chairs are not suitable for this use, very uncomfortable. There is no salt in the air
Сергей Павленко
24.11.2019
Positives
The hotel has been renovated, the room is clean, the bed and pillows are very comfortable, they are cleaned every day. The staff is polite, everyone speaks Russian. The medical center, spa, everything is at a good level. But I especially want to highlight the food, very varied and very tasty (Thanks to the chef!!!!) Next year only to this hotel!
Heidi Johann
23.11.2019
Positives
Very clean, friendly staff, treatments were good, good breakfastNegatives
Unfortunately, dinner was often only lukewarm, especially the vegetables. There was never any fresh lettuce. Wellness facility is good but unfortunately not on the same level as the swimming pool.
Yefim Granik
22.11.2019
Positives
All service personnel starting from the reception, girls who work on the floors, restaurant, cook and medical staffNegatives
Bathrooms with additives have no handles or steps. You can't approach the nurses and the doctor. IN
Hartmut Römer
18.11.2019
Positives
Our spa treatments were very good, with good results even after a weekNegatives
Unfortunately the food wasn't that good, sufficient but not well seasoned. The service at the reception at the chack out also left a lot to be desired,
Надежда Монахова
11.11.2019
Positives
Everything is great, I liked everything very much. We got what we wanted.Negatives
The only thing was that it was a bit boring in the evenings.
Alexander Tempel
11.11.2019
Positives
We liked it so much that we extended it for a week
Mykola Kurkin
10.11.2019
Positives
The autumn weather was beautiful. Walking through the forest and park was a great pleasure.Negatives
We paid for a Suite room, but on the day of check-in there was no free room of this category and it was released only after 6 days. We settled in a one-room Junior Suite.
Stefan Wins
08.11.2019
Positives
I liked absolutely everything, cleanliness, order, friendly staff. evening music program. The source is right in the hotel building. A colonnade with springs and a beautiful forest within a 2-minute walk. Comfortable beds, choice of pillows. I really liked it. We will definitely come again.
Manfred Nolte
07.11.2019
Positives
Very nice and friendly staff, very clean.Negatives
The food could use a little more variety and could be served hotter rather than lukewarm.
ALEKSANDR BERNAT
07.11.2019
Positives
Good and convenient location of the hotel. Quite good quality of food. Good work of the waiters and control over their work. The food is tasty and quite varied. Nice and spacious rooms, good job of the maids in cleaning the rooms.Negatives
Lack of training of medical staff for procedures. The temperature of the water in the baths is not controlled, since there are no thermometers anywhere. Mud applications are made with lukewarm mud. The attitude of nurses towards clients is sometimes downright rude. During procedures, nurses gather together and talk loudly to each other for a long time; their work is not supervised by anyone. In the salt cave, on the third day of the stay, the comfortable beds were replaced with ordinary chairs, on which it is very difficult to sit for 1 hour. On November 4, all drinking water containers were removed from all common areas of the resort. After the procedure, it is simply impossible to drink even a sip of water or take medicine. There are no places to sit and relax on the hotel premises. There are also few places to sit near the treatment rooms. There are only a few small sofas at the reception. The resort building has its own source of mineral water "Lesnoy", but the water supply stops at 17:00. In all hotels in Marianske Lazne, where there are mineral springs on the premises, the water supply is provided around the clock without any restrictions. Tables in the restaurant are numbered, but are not reserved for clients during their stay at the resort, which creates significant inconvenience.
Михаил Багаев
27.10.2019
Negatives
There are few procedures prescribed for which people go specifically to Marianske Lazne - mineral baths, baths with additives, gas injections. In Piestany or Abano Terme. the treatment process in this sense is much betterAnswer from Grandhotel Nabokov
Уважаемый пан Багаев, спасибо вам огромное за ваш отзыв, который передала на медицинский отдел. Жалко, что не порешили процедуры сразу на месте, чтобы и лечение исполнило ваши ожидания. Надеюсь, что приедете еще раз и прошу за коммуникацию с врачом, чтобы были доволны. Спасибо вам за Ваше пребывание в НАБОКОВЕ и желаем Вам крепкого здоровья, много счастья и удачи.
Peter Braun
26.10.2019
Positives
We were very pleased with the treatment and service. We will definitely come again.Answer from Grandhotel Nabokov
Добрый день уважаемый пан Braun, спасибо огромное за вашу красивую оценку. Мы очень рады, что планируете поездку опять к нам! Желаем много здоровья, счастья и удачи - всего доброго - до встречи!
Heiko Milz
22.10.2019
Negatives
You definitely need another cook, there is a large selection but the meat is cooked dry and not seasoned.Answer from Grandhotel Nabokov
Hallo, sehr geehrter Herr Milz, vielen Dank für Ihre Referenz, die ich an Hotel-Manager gleich weiter geleitet habe. Da ist die Antwort: unser Team bemüht sich die Anforderungen der Gäste zu erfüllen. 90% unserer Gäste sind Kurgäste, die mehr Diätkost weniger gewürzt anfragen. Unser Team in der Küche arbeitet jetzt auf neuem Angebot und wir hoffen, wenn Sie uns nächstemal ausprobieten möchten, dass Sie ganz zufreieden werden. Wir wünschen Ihnen alles Bestens - bis zum Wiedersehen.
Volodymyr Filonenko
17.10.2019
Positives
Excellent service in the dining room, large selection of dishes, everything is fresh. We really liked it. As for treatment, I would like to highlight nurse Eva for her good attitude towards people and the masseuse from office No. 3. The sanatorium is located within walking distance to mineral springs. There is a trolleybus stop next to the hotel, very convenient. The hotel itself is clean, the bed sheets are changed every day, The bed is luxurious and you can sleep in it just fine. Excellent sauna and swimming pool. I recommend it.Negatives
We lived in the hotel for two weeks and during this time there was no hot water 2 times. Once, when I was doing mud treatments, I had to wash myself with cold water and the nurse was not very friendly and was often rude, the second time there was no water before we left the hotel. In the evening they turned it off like this until the morning, we left with cold water without washing ourselves in the shower on the road. A few words about the doctor (we had a man). There was no examination, purely formally from words. The procedures for everyone were almost the same, although the sores were different (we had with his wife).And one more thing: it’s bad that there is no wall clock in the room, there is a floor lamp in the room, it cannot be plugged into the outlet, so it is at a height of 2 meters, the cord is short....Answer from Grandhotel Nabokov
Уважаемый пан Filonenko, спасибо вам за вашу оценку отеля НАБОКОВ! Я приношу наши извинения за доставленные неудобства c холодной водой возникнувшие на основе технических проблем, которые уже были устранены. По поводу врачебного осмотра: жалко, что это не порешили у нас в самом начале пребывания, чтобы использовать все возможности эффективного лечения, которое наш отель предлагает: свою минеральную воду, все процедуры с применением природных источников, новые формы электролечения, физиотерапию и др.. и поэтому от многих клиентов получаем самую высокую оценку лечения. По поводу номера: к торшеру добавили удлинитель. С наилучшими пожеланиями - надеемся приветствовать вас в НАБОКОВЕ еще раз.
Zinovy Lipovetsky
16.10.2019
Positives
We are very pleased with our stay at Nabokov. Convenient location. Excellent work by the maintenance staff and medical workers. Special thanks to Eva who cleaned our room. And to the waiters at the restaurant, Marianna and Daniel. EveryoneNegatives
The variety and taste of dinners need improvement. Very monotonous. It is better to exclude fish from the menu altogether if it is not possible to replace it with a better one.Answer from Grandhotel Nabokov
Добрый день уважаемый пан Lipovetsky, cпасибо вам огромное за вашу красивую оценку персонала и отеля НАБОКОВ!! И большое спасибо за ваши замечания по поводу питания, которые помогут нам улучшить наше гастрономическое предложение. Надеемся, что приедете за первоклассным лечением и питанием в НАБОКОВ еще раз! Желаем много здоровья и счастья - до встречи!
Игорь Яковлев
12.10.2019
Positives
All is clear. Freshly. Brand new. Very nice.Answer from Grandhotel Nabokov
Уважаемый пан Яковлев, спасибо огромное за вашу оценку. Надеемся приветствовать Вас в отеле НАБОКОВ еще раз! Будем работать, чтобы получить от Вас семерки по всем критериям!: Желаем Вам много здоровья и удачи. Ваш НАБОКОВ