references
Positives
good applications very good foodNegatives
The very useful tub baths are not suitable for people with artificial hips because you can't get out of the tub on your own! At least a hip bathtub could help here so that the bathing treatments can then also be used for such spa guests.
Answer from Grandhotel Nabokov
Dear Customer, Thank you for taking the time to give us feedback. We are pleased with what you were satisfied with and thank you for your suggestions for improvement. We would be happy if you came to us again. Best regards Štěpánka Petrjanošová, FOM
Positives
I would like to say thank you for the pleasant stay in this hotel. It's a very well thought out concept, the welcome was very warm, the composition of my mini-cure was really good and last but not least I would like to mention the friendliness of the gentleman who usually greeted us before entering the dining room. Pool and sauna were also fine. All in all, I can recommend this hotel 👍👍👍Negatives
Unfortunately, I had little to no internet on mineAnswer from Grandhotel Nabokov
Dear Customer, Thank you very much for your nice feedback and also for your suggestion for improvement. We are happy when a customer enjoys their stay at our hotel and hope that you will come back. Best regards Štěpánka Petrjanošová, FOM
Positives
The staff is responsive, the food is excellent, the rooms are clean, the location is convenient and comfortable! Of course, there were few procedures, and the additional prices were expensive. And we had such a great time! The pool and service are excellent! I wish you success!Positives
Everything is wonderful, I will come next year. I'm very pleased. But the transfer is terrible, it’s a shame that you work with them, the logistics are without logic and an extra 250 km and 3.5 hours in difficult, cramped conditions on the busAnswer from Grandhotel Nabokov
Dear Customer, Thank you very much for your feedback. We are glad that you were satisfied with your stay and service. We hope that you will visit our hotel again soon. Best wishes Štěpánka Petrjanošová, FOM
Positives
Everything was great in the Hotel, I am very pleased with my visit and treatment, thank you very much.Negatives
Unfortunately, 8 people returning in a small bus in cramped conditions, where it was impossible to even straighten their legs, instead of a 4-hour road to Berlin, they traveled through Kaplowy Vary, Chemnitz, an extra 250 km and 3.5 hours of time. I had a hypertensive crisis. The transfer is terrible, there is no logic in their logistics, the whole vacation is down the drain.Answer from Grandhotel Nabokov
Dear Customer, Thank you for your pleasant review about the hotel. We wish you all the best. Best wishes Štěpánka Petrjanošová, FOM
Positives
The location of the house is perfect. Right by the park and right in town. The meals were varied and very good. The staff were mostly very friendly. We had a very quiet room with good beds. Great attention was paid to cleanliness throughout the house. Overall a great stay. We would book again.Negatives
In our room the bathroom tiles were loose, something that shouldn't happen as it would have to be noticed. But a replacement room was offered.Answer from Grandhotel Nabokov
Dear Customer, Thank you very much for your positive and motivating feedback. We are pleased that you enjoyed your stay in our hotel and hope that you will come back to us soon. Best regards Štěpánka Petrjanošová, FOM
Positives
Good hotel to lose weight and get in shape.Negatives
I got a room without heating when it was minus 10 degrees outside. Every morning I asked to turn on the heating, and every evening they turned it off again. And I got a very small and cold room. The food was also not always tasty; sometimes I left the dining room half-starved.Answer from Grandhotel Nabokov
Dear client, thank you for your feedback, which we appreciate and learn from. I would like to add that our buffet at breakfast, lunch and dinner is very varied and there is always a choice of many dishes. Minus temperatures have not been this low at any given time of the year, however, if a client needs, we are helpful to raise the temperature in the room, possibly give another room, add blankets. Everything can be arranged. Thank you for your stay and we wish you well. Best regards Štěpánka Petrjanošová, FOM
Positives
Convenient location of the hotel, rooms are large enough and clean. The food is varied and tasty, the staff is friendly and attentive. The procedures are not bad either. My wife and I were pleased with the time we spent at the Naborov Hotel. We will try to visit this hotel again if possible.Positives
This was our fifth time at the Nabokov and we will be back! Very nice and clean hotel. The location of the hotel is perfect. The staff is always friendly and accommodating! Dinner and breakfast were very good, with lots of choice. Something for everyone (we had half board). Great wellness area with sauna, pool and whirlpool. We really enjoyed our time there. Thank you very much everyone. In short: top price performance and absolutely recommended!Negatives
There could be more loungers available in the sauna area. If the loungers were occupied, there were no other seating options.Positives
Highly recommended hotel, close to the colonnade, I'm completely satisfied. Was already the 3rd time in this excellent hotel.Positives
The staff is responsive, the food is very good, everything is fresh, the dishes are varied. Clean, bright and cozy. Thank you for the treatment and wonderful holiday.Negatives
I found the water in the pool a little cool. The water in the jacuzzi, in my opinion, is also not warm enoughAnswer from Grandhotel Nabokov
Dear Clients, Thank you for your review and for staying at our hotel. We look forward to seeing you again in the future and hope you are as satisfied as most of our customers. We wish you a wonderful day Štěpánka Petrjanošová, FOM
Positives
The hotel is centrally located, but still very quiet. We enjoyed our stay and recovered very well. We'd love to come back!Positives
Everything was good. Hotel itself is also great.Negatives
Service in the canteen was too slow. Food was great. Service was pretty slow. Too much was collected on the table before it was picked up and the worst thing in the hotel for us was that there were dogs in the hotel. This is taboo for us. Kind regards ASAnswer from Grandhotel Nabokov
Dear customers, Thank you for your feedback, we are pleased that you were satisfied and would be happy to accept your suggestions for improvement. Dogs are common guests at our hotel with limited access to select areas of the hotel. We thank you for your understanding. Best regards Štěpánka Petrjanošová, FOM
Positives
am meistens war Personal sehr freundlich, immer bereit zu helfen, flexibel! Herzlichen besten Dank dafür! Thank you everyone for your very good attitude towards vacationers! I really hope that the administration appreciates this and is doing everything to keep it that way, in the sense of encouragement and good attitude, and in no case with severity or pressure, otherwise the staff will change and the quality will drop! If next time (we plan again) nothing changes in terms of services, food and staff, then this will mean that everything is fine! God help you!Negatives
We are not used to paying attention to little things, there are shortcomings, but what hotel doesn’t have them! You just don’t need to get hung up on it, well, the tiles with the bathroom (Room 232) weren’t fixed, well, they walked along the wall so that it wouldn’t be loud! Everything is fine! :-)Answer from Grandhotel Nabokov
Dear customer, thank you very much for your wonderful review. Thanks for your suggestion for improvement. We look forward to your next visit with us. Best wishes Štěpánka Petrjanošová, FOM
Positives
Excellent hotel. The food is varied, for all tastes and everything is very tasty. Such cleanliness in all areas of the hotel has never been seen anywhere in the world! The staff is very friendly and very professional. Separately, I would like to mention the girl Oksana at the reception, she was always ready to help with all questions and solve any problem, these are the kind of professionals I want to return to. We will definitely be back.Negatives
Nothing to complain about. Everything is perfect.Positives
All treatments take place in-house. very friendly staffNegatives
A loud cracking noise in the power box at night is very disruptive to sleep. There is no water hose in the steam room to hose down the seats. Not recommended for people with walking difficulties, long corridors and many stairs.Answer from Grandhotel Nabokov
Dear Customer, Thank you for taking the time to write us your feedback and we thank you for your suggestions. Best regards Štěpánka Petrjanošová, FOM
Positives
This was our second time at the Nabokov and we will be back! That actually says it all! It's a shame that the staff hardly speaks German or English. I would like to praise you or ask for help. Cell phone translator then takes too long.Positives
We were very happy the whole time, friendly staff, rooms very clean and good treatments We're already planning next time.Positives
Thanks for the nice time) I really liked everything, the polite smiling staff, the food, its variety and presentation, the room cleaning, the availability of a gym.Negatives
We were expecting floor-to-ceiling windows, like in the video. The saunas in the pool section did not accommodate everyone at once during rush hour.Answer from Grandhotel Nabokov
Dear Clients, Thank you for your pleasant review of your stay at the hotel. Thank you also for your feedback. We value your opinion. We wish you all the best and hope that you will return to us in the future. Best wishes Štěpánka Petrjanošová, FOM