references
Positives
Very tasty food and a good New Year's program.
Answer from Grandhotel Nabokov
Уважаемый господин Евгений, большое спасибо за Ваш отзыв. Мы очень рады, что вам понравилось Ваше пребывание и что Вам понравилась новогодняя программа. Мы с нетерпением ждем вашего следующего визита. С уважением, Grandhotel Nabokov Team
Positives
The food in the form of buffets was excellent, especially on New Year's Eve.Negatives
The New Year's Eve celebration was inappropriate, the disco was too loud, the children's ballet was good, but not for New Year's Eve and the Elvis impersonator was okay with a tasteful drum group.Answer from Grandhotel Nabokov
Sehr geehrte Frau Mathilde, vielen Dank für Ihre Bewertung und für Bemerkungen, wir hätten das an die Hotelmanagement weitergegeben. Wir hoffen, dass Sie das nächste Silvesterprogramm mehr genießen werden :- Liebe Grüsse Grandhotel Nabokov Team
Positives
everything was pleasantly close, and if you're not lazy, you did a bit of exercise when you went to individual therapies and didn't want to take the elevator. food and food selection fantastic and taste perfectNegatives
perhaps only on holidays the children jumped "on people's heads in the pool", a little strictness wouldn't hurtAnswer from Grandhotel Nabokov
Vážená paní Štěpánková, moc Vám děkujeme za Vaše hodnocení našeho hotelu. Jsme moc rádi, že jste byla se službami spokojená. Ohledně skákání dětí jsme udělali opatření a doufáme, že k tomu nebude již docházet. Doufáme, že Vás budeme moci u nás opět brzy přivítat! S úctou Grandhotel Nabokov Team
Positives
We want to say thank you very much, it was very good and happy new year to you.Answer from Grandhotel Nabokov
Уважаемый господин Йоханн, мы также хотели бы поблагодарить Вас за то, что Вы нашли время оставить такой замечательный отзыв. Мы желаем Вам всего наилучшего в Новом году и с нетерпением ждем новой встречи с Вами! С уважением, Grandhotel Nabokov Team
Positives
Everything was very good,!!!!Answer from Grandhotel Nabokov
Уважаемая госпожа Игорь, СПАСИБО СПАСИБО СПАСИБО! Что еще можно желать, как не больше довольных гостей, таких как Вы. Мы с нетерпением ждем вашего следующего пребывания у нас! С уважением, Grandhotel Nabokov Team
Positives
Service and foodAnswer from Grandhotel Nabokov
Dear Mrs. Olga, thank you very much for your feedback. We are glad that you were satisfied with our services. If you are not happy with anything, please contact us during your stay so that we can resolve the issue as quickly as possible to your complete satisfaction. But we hope to see you again in the future! Sincerely, Grandhotel Nabokov Team
Positives
Everything was super friendly and helpful and niceAnswer from Grandhotel Nabokov
Sehr geehrte Frau Tatjana, vielen lieben Dank für Ihre Zufriedenheit und Ihre Bewertung! Beste Belohnung für uns. Bis nähsten Mal! Liebe Grüsse Grandhotel Nabokov Team
Positives
Everything was not bad, If the mud feeding apparatus had not broken down. We were left without mud treatment and replaced it with paraffin. It’s a shame.Answer from Grandhotel Nabokov
Dear Mr. Alexander, thank you very much for your assessment, we are glad to see your satisfaction. Unfortunately, it also happens that the equipment gets tired. We always try to fix everything quickly so as not to disrupt the treatment process. We hope that despite this, the treatment helped you, and we can look forward to meeting you again! Sincerely, Grandhotel Nabokov Team
Positives
I'm happy with everything!Answer from Grandhotel Nabokov
Sehr geehrte Frau Nadeschda, vielen vielen Dank für Ihre Bewertung. Wir sind froh dass Sie mit alles zurfieden waren und schon freuen uns wieder auf Ihren Besuch! Liebe Grüsse Grandhotel Nabokov Team
Positives
Very tasty food, good staff attitude, good treatment. A small minus is that at the end of the stay from 17.12, one of the cooks began adding vinegar everywhere: in soups, in salads, in gravies and it became impossible to eat. But you could still choose delicious food without vinegarAnswer from Grandhotel Nabokov
Dear Leonid, thank you very much for your feedback. We are very glad that you were satisfied with the staff and treatment. We have communicated the nutritional information to the senior manager responsible for nutrition. We want to constantly develop our services, and the opinions of our customers help us move forward. Thank you very much. We look forward to welcoming you again! Sincerely, Grandhotel Nabokov Team
Negatives
Cafe/bar hardly any opening hours. No meeting possible before dinner. No coffee at lunchtime...Answer from Grandhotel Nabokov
Sehr geehrte Frau Förster, vielen Dank für Ihre Bewertung. Ihre Bemerkungen sind wichtig für uns, um die Qualität unserer Dienstleistungen zu verbessern. Wir hoffen, dass Ihr nächster Aufenthalt bei uns ohne weitere Fehler verlaufen wird. Liebe Grüsse Grandhotel Nabokov Team
Positives
Everything was excellent, I really liked it, it was the second time in this Hotel, the quality of service has not changed, everything is at the highest level. The staff throughout the hotel is very friendly, the atmosphere is cozy and warm. It's a pity that time flew by so quickly.Answer from Grandhotel Nabokov
Уважаемая госпожа Лариса, большое спасибо за Ваш прекрасный отзыв. Это очень много значит для нас. Мы рады, что Вы возвращаетесь к нам и что Вы довольны нашим сервисом. Мы с нетерпением ждем новой встречи с Вами! С уважением, Grandhotel Nabokov Team
Positives
Thank you very much to all the staff, we really enjoyed it. I hope we will come again for treatment and rest.Answer from Grandhotel Nabokov
Dear Ms. Evgeniya, on behalf of all the staff, thank you very much for your feedback and your pleasure. We will be glad to see you again at the Grandhotel Nabokov! Sincerely, Grandhotel Nabokov Team
Positives
Everything was very good and beautiful, thank you for your employeesAnswer from Grandhotel Nabokov
Dear Mr. Gottlieb, our team thanks you for your satisfaction! We look forward to seeing you again soon :- Best regards Grand Hotel Nabokov Team
Positives
Thank you for the stay. Especially for delicious food, friendliness of the staff, professionally performed body massage by Mr. Olexandr Shaban.Answer from Grandhotel Nabokov
Sehr geehrter Herr Waldemar, danke danke danke für Ihre super Bewertung! Das ist die beste Belohnung für uns. Freuen uns wieder auf Ihren Besuch :- Liebe Grüsse Grandhotel Nabokov Team
Positives
We really like this Hotel, so we were there for the fifth time. I would like there to be some kind of discount on prices, or some other benefits for regular customers. Let’s say it’s like in other Danibius Hotels. I understand that Nabokov does not belong to this chain, but something can be offered to regular customers. Because we are a little over 50+, and in the future we would like to always stay with you.Answer from Grandhotel Nabokov
Dear Mrs. Irina, Thank you very much for taking the time to review our hotel. Thank you very much for your loyalty to our hotel. We are preparing bonus programs for our clients. We hope you enjoy them on your next stay and welcome any ideas from you. See you soon! Sincerely, Grandhotel Nabokov Team
Positives
We are in Nabokov for the second time!!!! This time we booked through Sanatorium.com, it was uncomplicated, safe and relatively cheap compared to booking directly through the hotel (very nice telephone contact!!!) Very good location, everything within walking distance. Hotel's own spring, variety of spa treatments, spa sauna red light sauna swimming pool whirlpool. Cleanliness was top 👍, you don't come across such a clean bathtub in a hotel very often (many thanks to the nice and lovely room staff 🤗🙋🏻♀️) Restaurant clean and top. Staff nice, friendly and always in a good mood. The food....large selection of dishes and everything very tasty, pancakes every morning for breakfast!!!! Next year we will be back in Nabokov 👍🙋🏻♀️ As far as parking is concerned, nothing negative, just advice!!!! ... you can always find a place up the street around 11 a.m. for 80 kr a day (4 euros)..always have a little money with you 👍Answer from Grandhotel Nabokov
Dear Ms. Fast, thank you very much for your review and your loyalty. We are very happy that you are satisfied with our services and would like you to visit us again. This is the best reward for us! Additional parking spaces will be available from January. We look forward to your next visit! Best regards Grand Hotel Nabokov Team
Positives
Everything was just great! We were pleased! We are planning to visit again!Answer from Grandhotel Nabokov
Уважаемая госпожа Надежда, большое спасибо за Вашу оценку наших услуг и мы с нетерпением ждем Вас в ближайшее время. С уважением, Grandhotel Nabokov Team
Positives
A beautiful, cozy and fashionable hotel with spacious and well-equipped rooms. No queuing before procedures. Friendly and kind staff. Large and very tasty choice in the restaurant. We will definitely come again.Answer from Grandhotel Nabokov
Уважаемый г-н Кромм, большое спасибо за Ваш отзыв. Мы надеемся, что в следующий раз Вы будете так же довольны своим пребыванием в отеле, как и в прошлый раз. Мы будем рады видеть вас снова в ближайшее время. Grandhotel Nabokov Team
Positives
Thank you very much for organizing the trip! All my expectations corresponded to the information that was posted on the site. I am sure that I will use your services in the future! Thanks again for the rest and treatment!Answer from Grandhotel Nabokov
Уважаемый господин Андрей, большое спасибо за вашу удовлетворенность и мы будем рады видеть Вас снова! С уважением Grandhotel Nabokov Team
Positives
Special requests were also fulfilled! I had ordered flowers for my wife.Answer from Grandhotel Nabokov
Sehr geehrter Herr Bälder, vielen lieben Dank für Ihre Bewertung. Wir sind froh dass Sie bei uns zufrieden waren und mit die Blumen hat das geklappt. Wir hoffen dass Sie und im Zukunft wieder besuchen werden :- Liebe Grüsse Grandhotel Nabokov Team
Positives
Beautiful place. Friendly staff. There is a desire to return.Answer from Grandhotel Nabokov
Уважаемый г-н Ovsuannykov, Большое спасибо за позитивный отзыв о нашем отеле. Мы не можем желать ничего большего, чем того, чтобы наши гости уезжали от нас такими же довольными, как Bы. Мы с нетерпением ждем вашего следующего приезда! С уважением Grandhotel Nabokov Team
Positives
We have now stayed at the Hotel Nabokov for the third time! As a regular customer, I was still very satisfied. We liked everything wonderfully and fit! We would like to thank the entire staff very much and we very much hope that next year the quality of your stay will be as good as it has been over the years so far! Thank you for everything! We will definitely come back and will definitely recommend the hotel. Kind regards, Andreas and Swetlana Jakobi.Negatives
No negative impressions!!!!Answer from Grandhotel Nabokov
Sehr geehrte Familie Jabobi, vielen lieben Dank für Ihre super Bewertung. Es freut uns sehr dass Sie uns schon 3 mal besucht haben. Ihre Treue ist für uns eine große Belohnung. Wir hoffen, dass Sie bei Ihrem nächsten Aufenthalt mit unseren Dienstleistungen wieder zufrieden sein werden. Liebe Grüsse Grandhotel Nabokov Team
Positives
Even when it was full, the service worked almost smoothly! Bravo - a lot has happened since Easter!Negatives
a week is really just a week ;-)Answer from Grandhotel Nabokov
Sehr geehrter Herr Paulsen, vielen vielen Dank für Ihre Zufriedenheit. Es freut uns dass alles funktioniert hat und Sie hätten hren Aufenthalt bei uns geniessen. Ja, die Woche läuft sehr schnell ab. Vielleicht können Sie sich dann nähstes Mal länger entspannen :- Wir freuen uns, Sie wiederzusehen! Liebe Grüsse Grandhotel Nabokov Team
Negatives
Staff doesn't speak enough German or EnglishAnswer from Grandhotel Nabokov
Sehr geehrter Herr Schmidt, vielen Dank für Ihr Feedback und für Ihre Zufriedenheit mit unsere Dienstleistungen. Wir versuchen, der deutschen und englichen Sprachkenntnisse unserer Mitarbeiter an der Rezeption zu verbessern. Wir hoffen dass Sie uns im Zukunft wieder besuchen. Liebe Grüsse Grandhotel Nabokov Team
Positives
No waiting time for treatments. Everything goes smoothly and friendly. The staff makes an effort to communicate in different languages that everyone understands. Good opening times in the restaurant! We also heard very negative reviews on the way home from other passengers about the restaurant. Otherwise, everything is good!Negatives
The only negative thing was the drive home...too long...from 9 a.m. to 5 p.m. The speed was slow at times because of an accident, but driving on the main road??? Far too long... I think the driver is nice, but not particularly suitable for the roads in Germany... the first time I didn't feel safe...Answer from Grandhotel Nabokov
Sehr geehrter Herr Ollo, vielen Dank für Ihre Bewertung. Wir sind froh dass Sie bei uns zufrieden waren. Wir versuchen, dass sich jeder Gast bei uns wohl fühlt. Es tut uns leid dass Sie durch Fahrt na Hause nicht sicher gefühlt waren aber wegen Transport sind wir nicht für den Rücktransport verantwortlich. Das macht Reisebüro. Wir hoffen dass Sie uns im Zukunft wieder besuchen werden. Liebe Grüsse Grandhotel Nabokov Team
Positives
Liked everything. Comfortable room, friendly staff, convenient schedule of procedures. Everything is fine!Answer from Grandhotel Nabokov
Уважаемый г-н Дoубов, Большое спасибо за Ваш прекрасный отзыв. Мы надеемся, что у нас будет еще больше таких довольных гостей. Мы очень ценим Вас и надеемся увидеть Вас снова в ближайшее время. C уважением Grandhotel Nabokov Team
Positives
For the first time I vacationed in Marianske Lazne, everything was great, I really liked it! The only thing that marred the holiday was the inconsistent work of the Sanatorium company with the work of the Nabokov Hotel! The order was made three months before arrival, confirmation of arrival two weeks before arrival! But upon arrival it turned out that the room was not reserved! Only the good work of the administration, namely Nadia, solved the problem! Thanks her! It is desirable that there are no such overlays!Answer from Grandhotel Nabokov
Уважаемый г-н Песахович, большое спасибо за Ваш отзыв о нашем отеле. Мы очень ценим ваше удовлетворение и рады, что по прибытии все прошло гладко. Мы надеемся, что сможем снова приветствовать Bас в нашем отеле в ближайшем будущем. C уважением Grandhotel Nabokov Team
Positives
This was our second time in Marienbad, unfortunately we had to go home early because of Corona. Everything was very clean and the staff were friendly. We would be happy to come backPositives
Staff is very friendly and helpful. The food also tasted good and was sufficient 👍I would like to come again if I had the chance.Answer from Grandhotel Nabokov
Sehr geehrte Frau Raaz, ein großes Dankeschön für Ihre Zufriedenheit mit unsere Dientsleistungen. Nichts wünscht man sich mehr als Gäste, die wiederkommen. Wir freuen uns auf Ihren nächsten Aufenthalt bei uns. Liebe Grüsse Grandhotel Nabokov Team