references
Positives
Second time and again we were satisfied. Attentive staff. Fast check-in. No queues for procedures, everything was so well organized. Thank you. We recommended your hotel, and we will come again.Negatives
There are no downsides. The only thing that happened was that the pool was closed for three days.
Positives
Great location, very nice hotel, lots of choice of food! Therapists are very nice. It was our first time in a treatment like this and we would come again 👍.Negatives
On the day of arrival we were warmly welcomed, but after 5 minutes the lady at the reception said we should come later because we speak Russian and that it wouldn't suit other guests. 80% of the guests speak Russian, we didn't think that was nice! In the restaurant a waitress shouted at us because we spoke Russian! What a shame!Positives
Very friendly and welcoming staff! The food is very tasty. Thank you all very much, you relaxed your body and soul.Negatives
Very cold mineral bath.Positives
We are satisfied with everything from reception to moving outPositives
The food was very good. The staff was friendly and accommodating. The friendliness of the employees in the wellness area is particularly noteworthy here. Oxana at the reception also made our stay wonderful. She always met us with a smile, was always friendly and helpful, the other employees at the reception can follow her example. We would come again.Positives
👍Positives
👍Positives
Thank you, highly recommendedAnswer from Grandhotel Nabokov
Sehr geehrte Frau Ire, vielen vielen Dank für Ihre Bewertung. Es freut uns sehr dass Sie bei uns zufrieden waren. Das ist beste Belohnung für uns. Wir freuen uns darauf, Sie bald wiederzusehen! Liebe Grüsse Grandhotel Nabokov Team
Positives
Everything was great, we liked itAnswer from Grandhotel Nabokov
Уважаемая госпожа Людмила, большое спасибо за Вашу оценку и удовлетворение. Это очень важно для нас. Мы будем очень рады видеть вас снова. С уважением, Grandhotel Nabokov Team
Positives
Everything was wonderful, we will definitely come again.Answer from Grandhotel Nabokov
Уважаемый г-н Евгений, большое спасибо за Вашу оценку и удовлетворение нашими услугами. Мы с нетерпением ждем новой встречи с вами. С уважением, Grandhotel Nabokov Team
Positives
Room service was very good and the wait staff in the dining room made a lot of effort.Negatives
Management of the dining room and reception left a lot to be desired. Were overloaded.Answer from Grandhotel Nabokov
Sehr geehrter Herr Schmitter, vielen Dank für Ihre Bewertung. Es freut uns dass Sie mit Zimmerservice und mit Personen im Speisesaal zufrieden waren. Wir haben Ihre Bemerkungen an die Management für Essensaal und Rezeption weitergeleitet. Wir hoffen dass Sie uns wieder im Zukunft wieder besuchen werden. Liebe Grüsse Grandhotel Nabokov Team
Positives
This was our first time at this hotel and we were very pleased. The room was beautiful, the food in the restaurant was excellent. We would like to express special gratitude to the maid Natalia, who did her job perfectly! The hotel staff is very welcoming and friendly. We will be happy to come to this hotel again!Answer from Grandhotel Nabokov
Уважаемая госпожа Инна, большое спасибо за Ваш отзыв. Мы очень рады, что вам понравилось пребывание в отеле, и с нетерпением ждем встречи с вами в ближайшее время! С уважением Grandhotel Nabokov Team
Positives
Very tasty food and a good New Year's program.Answer from Grandhotel Nabokov
Уважаемый господин Евгений, большое спасибо за Ваш отзыв. Мы очень рады, что вам понравилось Ваше пребывание и что Вам понравилась новогодняя программа. Мы с нетерпением ждем вашего следующего визита. С уважением, Grandhotel Nabokov Team
Positives
The food in the form of buffets was excellent, especially on New Year's Eve.Negatives
The New Year's Eve celebration was inappropriate, the disco was too loud, the children's ballet was good, but not for New Year's Eve and the Elvis impersonator was okay with a tasteful drum group.Answer from Grandhotel Nabokov
Sehr geehrte Frau Mathilde, vielen Dank für Ihre Bewertung und für Bemerkungen, wir hätten das an die Hotelmanagement weitergegeben. Wir hoffen, dass Sie das nächste Silvesterprogramm mehr genießen werden :- Liebe Grüsse Grandhotel Nabokov Team
Positives
everything was pleasantly close, and if you're not lazy, you did a bit of exercise when you went to individual therapies and didn't want to take the elevator. food and food selection fantastic and taste perfectNegatives
perhaps only on holidays the children jumped "on people's heads in the pool", a little strictness wouldn't hurtAnswer from Grandhotel Nabokov
Vážená paní Štěpánková, moc Vám děkujeme za Vaše hodnocení našeho hotelu. Jsme moc rádi, že jste byla se službami spokojená. Ohledně skákání dětí jsme udělali opatření a doufáme, že k tomu nebude již docházet. Doufáme, že Vás budeme moci u nás opět brzy přivítat! S úctou Grandhotel Nabokov Team
Positives
We want to say thank you very much, it was very good and happy new year to you.Answer from Grandhotel Nabokov
Уважаемый господин Йоханн, мы также хотели бы поблагодарить Вас за то, что Вы нашли время оставить такой замечательный отзыв. Мы желаем Вам всего наилучшего в Новом году и с нетерпением ждем новой встречи с Вами! С уважением, Grandhotel Nabokov Team
Positives
Everything was very good,!!!!Answer from Grandhotel Nabokov
Уважаемая госпожа Игорь, СПАСИБО СПАСИБО СПАСИБО! Что еще можно желать, как не больше довольных гостей, таких как Вы. Мы с нетерпением ждем вашего следующего пребывания у нас! С уважением, Grandhotel Nabokov Team
Positives
Service and foodAnswer from Grandhotel Nabokov
Dear Mrs. Olga, thank you very much for your feedback. We are glad that you were satisfied with our services. If you are not happy with anything, please contact us during your stay so that we can resolve the issue as quickly as possible to your complete satisfaction. But we hope to see you again in the future! Sincerely, Grandhotel Nabokov Team
Positives
Everything was super friendly and helpful and niceAnswer from Grandhotel Nabokov
Sehr geehrte Frau Tatjana, vielen lieben Dank für Ihre Zufriedenheit und Ihre Bewertung! Beste Belohnung für uns. Bis nähsten Mal! Liebe Grüsse Grandhotel Nabokov Team
Positives
Everything was not bad, If the mud feeding apparatus had not broken down. We were left without mud treatment and replaced it with paraffin. It’s a shame.Answer from Grandhotel Nabokov
Dear Mr. Alexander, thank you very much for your assessment, we are glad to see your satisfaction. Unfortunately, it also happens that the equipment gets tired. We always try to fix everything quickly so as not to disrupt the treatment process. We hope that despite this, the treatment helped you, and we can look forward to meeting you again! Sincerely, Grandhotel Nabokov Team
Positives
I'm happy with everything!Answer from Grandhotel Nabokov
Sehr geehrte Frau Nadeschda, vielen vielen Dank für Ihre Bewertung. Wir sind froh dass Sie mit alles zurfieden waren und schon freuen uns wieder auf Ihren Besuch! Liebe Grüsse Grandhotel Nabokov Team
Positives
Very tasty food, good staff attitude, good treatment. A small minus is that at the end of the stay from 17.12, one of the cooks began adding vinegar everywhere: in soups, in salads, in gravies and it became impossible to eat. But you could still choose delicious food without vinegarAnswer from Grandhotel Nabokov
Dear Leonid, thank you very much for your feedback. We are very glad that you were satisfied with the staff and treatment. We have communicated the nutritional information to the senior manager responsible for nutrition. We want to constantly develop our services, and the opinions of our customers help us move forward. Thank you very much. We look forward to welcoming you again! Sincerely, Grandhotel Nabokov Team
Negatives
Cafe/bar hardly any opening hours. No meeting possible before dinner. No coffee at lunchtime...Answer from Grandhotel Nabokov
Sehr geehrte Frau Förster, vielen Dank für Ihre Bewertung. Ihre Bemerkungen sind wichtig für uns, um die Qualität unserer Dienstleistungen zu verbessern. Wir hoffen, dass Ihr nächster Aufenthalt bei uns ohne weitere Fehler verlaufen wird. Liebe Grüsse Grandhotel Nabokov Team
Positives
Everything was excellent, I really liked it, it was the second time in this Hotel, the quality of service has not changed, everything is at the highest level. The staff throughout the hotel is very friendly, the atmosphere is cozy and warm. It's a pity that time flew by so quickly.Answer from Grandhotel Nabokov
Уважаемая госпожа Лариса, большое спасибо за Ваш прекрасный отзыв. Это очень много значит для нас. Мы рады, что Вы возвращаетесь к нам и что Вы довольны нашим сервисом. Мы с нетерпением ждем новой встречи с Вами! С уважением, Grandhotel Nabokov Team
Positives
Thank you very much to all the staff, we really enjoyed it. I hope we will come again for treatment and rest.Answer from Grandhotel Nabokov
Dear Ms. Evgeniya, on behalf of all the staff, thank you very much for your feedback and your pleasure. We will be glad to see you again at the Grandhotel Nabokov! Sincerely, Grandhotel Nabokov Team
Positives
Everything was very good and beautiful, thank you for your employeesAnswer from Grandhotel Nabokov
Dear Mr. Gottlieb, our team thanks you for your satisfaction! We look forward to seeing you again soon :- Best regards Grand Hotel Nabokov Team
Positives
Thank you for the stay. Especially for delicious food, friendliness of the staff, professionally performed body massage by Mr. Olexandr Shaban.Answer from Grandhotel Nabokov
Sehr geehrter Herr Waldemar, danke danke danke für Ihre super Bewertung! Das ist die beste Belohnung für uns. Freuen uns wieder auf Ihren Besuch :- Liebe Grüsse Grandhotel Nabokov Team
Positives
We really like this Hotel, so we were there for the fifth time. I would like there to be some kind of discount on prices, or some other benefits for regular customers. Let’s say it’s like in other Danibius Hotels. I understand that Nabokov does not belong to this chain, but something can be offered to regular customers. Because we are a little over 50+, and in the future we would like to always stay with you.Answer from Grandhotel Nabokov
Dear Mrs. Irina, Thank you very much for taking the time to review our hotel. Thank you very much for your loyalty to our hotel. We are preparing bonus programs for our clients. We hope you enjoy them on your next stay and welcome any ideas from you. See you soon! Sincerely, Grandhotel Nabokov Team