references
Roman Groysman
15.10.2021
Positives
My wife and I vacationed for the first time in the Czech Republic, Marianske Lazne. I’ll start in order, the sanatoriums company is very organized in terms of meeting at the airport and back, always in touch and will help in any matter, what kind of excursions they organize, during the 10 days of our stay we managed to see Karlovy Vary, Prague, Marianske Lazne with a visit to the restaurant in Skala and the city of Bamberg in Germany, and what guides Lena and Eleanor are, how they love their job. Many thanks to you all and now we are your regular customers, your rating is 5. We lived in the Nabokov hotel, the location itself is good, surrounded by a forest with the cleanest air, a colonnade where all the mineral springs are only 100 m from the hotel, and a spring (Lesnoy) is brought to the hotel itself, At the hotel itself you undergo all the treatment: mineral baths, mud, massage, paraffin, gas injections and many more. The food is excellent, simply abundant for every taste, the rooms are clean and cleaned every day, the hotel is rated 5. In a word, God grant you all health and so that we can see you more often!!! Sincerely, Roman and Svetlana Groysman (America)Negatives
You know, but there is NO negativity!!!!!!!!!!!!!!!!!!!
Gerda Stirn
07.10.2021
Positives
Very good price/performance ratio. I felt very comfortable. A health plus for me. Will come again.Negatives
The massages can be seen as wellness, not a really good treatment for tension and pain. Parking problems if you arrive on your own. Parking garage was a disaster.
Konstantin Kisner
03.10.2021
Positives
I am satisfied, staff is good. All the best for the future.
Yuri Kulagin
02.10.2021
Positives
Firstly, thanks to the “Sanatoriums” team, the guys work efficiently in terms of questions, transfers, excursions, everything was explained and resolved. Thank you! Regarding the hotel, it’s a decent hotel. The location is great. The food is excellent. The room is perfectly clean.Negatives
The treatment complex leaves much to be desired. There is no comfort in the rooms; extraneous noises are heard during the procedure; you will be in the rooms from two to four people. So you don’t feel any relaxation from the procedures.
Михаэль Каплан
28.09.2021
Positives
Excellent room. Good work of the staff. The location is the bestNegatives
The treatment complex is greatly extended throughout the hotel.
Josef Duttenhöfer
26.09.2021
Positives
Everything was very goodNegatives
The only thing I didn't like so much in times of corona and all that. A recommendation for hotels: Don't leave the sugar bowl at the breakfast buffet next to the fully automatic coffee machine, but place the salt and pepper shakers on each table like in other hotels, or the portion sticks. That's the only thing that bothered us a little. We will recommend Hotel Nobokov and come back ourselves. Thanks for understanding
Ida Rodin
07.09.2021
Positives
We really liked everything, we were very satisfied. The kitchen, reception and medical treatment staff were all very good and friendly. We hope to be able to visit you again at the next opportunity.Answer from Grandhotel Nabokov
Hallo, sehr geehrte und liebe Gäste, ganz großen Dank für Ihre tolle Bewertung, wir werden immer weiter daran arbeiten, Niveau der Dienste zu halten, und hoffen wir Sie bei uns bald wieder begrüssen zu düffen. Bleiben Sie gesund, viel Freude und alles Bestens bis zum Wiedersehen im NABOKOV! : Mit vielen freundlichen Grüssen Ihr NABOKOV-TEAM
Horst Bannasch
29.08.2021
Positives
Room facilities and cleaning very goodNegatives
The food has very little variety and doesn't taste particularly good. Service leaves something to be desired. At times there was no question about drinks. There was no drinks menu. The service staff could hardly speak German and was completely overloaded. The treatment rooms are difficult to reach and marked. You sometimes wander through the corridors and always have to ask your way around. Since the service staff barely spoke German, it was extremely annoying!
Natalja Spuling
16.08.2021
Positives
We were in Mariánské Lázně for the first time and were very satisfied. The location of the hotel is excellent: in the city center and close to the colonnade. Our superior room was large, bright, clean, with a spacious bathroom and comfortable bed, equipped with everything you need, even a kettle, tea and coffee were available. We liked the food very much, breakfast offered a lot of variety in cold and warm dishes. The evening meal offered something for everyone. Friendly and helpful staff. We felt very welcome and in good hands. Thank you very much for the great relaxing time.Answer from Grandhotel Nabokov
Sehr geehrte Frau Spuling, wir bedanken uns ganz herzlich für Ihre Referenz, freuen uns sehr, dass Sie bei uns zufrieden waren : Wir werden uns bemühen den Standard zu halten und hoffen wir Sie bei uns wieder begrüssen zu dürfen. Wir wünschen Ihnen gute Gesundheit, viel Freude und viele Erfolge. Alles Bestens bis zum nächten mal. Ihr NABOKOV Team
Лия Ковальски
14.08.2021
Positives
This is my seventh time on holiday in Marianske Lazne. I was a guest in several hotels. Nabokov became like family to me. The location of the hotel is very convenient. Close to the main building of the springs and to the Lesnoy spring, near the city center and a forest park. If you are lucky enough to stay in a room overlooking the park, you will appreciate the cleanest air and silence. Regarding the Lesnoy spring. Take the time to take a walk through the park, to where it flows out of the ground. The water in it is incredibly tasty. I vacationed in Nabokov for the second time. I still have pleasant memories of the hotel staff from my last visit. Attentive, responsive. The staff of the medical building - thank you very much. Restaurant workers, thank you for the excellent service. Special thanks to Bogdan for solving my little problems. And to the chef for the delicious soups. And the desserts are generally top notch. The overall feeling from the holiday is that I want to come again.Negatives
The Hotel itself is absolutely, completely unsuitable for people with mobility problems. Corridors and stairs, stairs and corridors. It was a joy for me to run with obstacles along the route room-procedures-restaurant. But for those who find the stairs insurmountable, I do not recommend coming here. The biggest disappointment and the feeling that you were screwed (I saw that after my complaint they added this to the room description) is the additional payment for the balcony, although this additional payment was not asked for on my first visit. And the furniture, for God’s sake, you’re a 4-star hotel, what kind of poverty. Superior room....no tea table, one chair. Although in the video there is a table and chairs. She drank tea with a cup on her lap. Haha, last time it was all like that. When I asked to bring a table, they said it was not allowed. Or do you have to pay for a table too? Bed linen was changed once in 14 nights. The cleaning is a bit of a mess. Not a single hotel cleaned while the guest was in the room.
Виктория Дорфман
14.08.2021
Positives
I enjoyed the rest and treatment at the Nabokov sanatorium. Good and varied food, medical procedures at a good level, clean and comfortable room.Negatives
The only drawback I found at the check-in counter at the airport. The test they did for me at the sanatorium turned out to be unsuitable for the flight. I had to do a quick test at the airport, paying 750 CZK. I am asking for compensation for material damage.
Римма Акжигитова
12.08.2021
Positives
I was very pleased with the service in the restaurant, the food, and the cleanliness of the rooms.Negatives
Our holiday was greatly marred by the incompetence and unprofessionalism of the medical staff. On the eve of the flight to Israel, we had to do a coronavirus test. We did and paid for this check at the hotel, but it turned out to be not the check that is required at the airport. We had to pay 280 euros for expedited verification, which is a huge amount for pensioners. We were very upset and nervous. My blood pressure rose and I started feeling very dizzy. Of course, I will write to the manager of the hotel and demand compensation for material and moral damage. It’s a shame, but I really wanted to come back here again. Sincerely, Rimma Akzhigitova.Answer from Grandhotel Nabokov
Уважаемая пани Римма, спасибо за Вашу информацию. Из того, что приведено, ваше недовольство касается только теста. Каждая страна имеет свои актуальные правила для выезда и возврата, которые должен знать выезжающий гражданин, это не возможно перенести на мед персонал. Наш мед персонал квалифицированный, отель регистрирован как медицинское учреждение. Я убеждена, что наперекор этому случаю вам наше лечение будет на пользу. Желаем Вам много здоровья и радости и надеемся опять на встречу! Ева Волдржихова, менеджер продажи
Jörg Wegner
01.08.2021
Positives
I really enjoyed my stay, the service and treatments were very good, I would definitely recommend it, and if possible I will visit you again. Thank you very much . Kind regards, Jörg
Josef Werner
12.07.2021
Positives
Staff was good and nice, renovated in a modern way. All in one building applications. Food can find what you like.Negatives
Only downside was we don't have internet in the room and not all rooms have internet.
Aida koch
11.07.2021
Positives
My husband and I have been coming to Marienbad for 10 years, we have lived in different hotels. I liked it at Nabokov. The staff speaks Russian well, you can also understand each other in German. You can park in the city guarded parking lot, but also on the street adjacent to the hotel, which is very convenient and cheaper. The room is comfortable, so is the bed. The room has everything for tea drinking, free of charge. The atmosphere is friendly. The food is homemade. In the morning, in addition to everything, there is porridge and pancakes. We arrived on Sunday, for dinner there were delicious pies with potatoes. Drinks for lunch and dinner are paid, but at the entrance to the restaurant there is a large vessel with water, pieces of lemon and orange. You will get a delicious drink for which you don’t have to pay. You can say that the cook and his team are trying. The procedures are carried out in good faith. My husband had 2 massages. A woman and a man. The man was very pleased. We had a good rest , thank you everyone. See you again. k My husband and I have been coming to Marienbad for 10 years, we have lived in different hotels. I liked it at Nabokov. The staff speaks Russian well, you can also understand each other in German. You can park in the city guarded parking lot, but also on the street adjacent to the hotel, which is very convenient and cheaper. The room is comfortable, so is the bed. In the room there is everything for tea drinking, free of charge. The atmosphere is friendly. The food is homemade. In the morning, in addition to everything, there is porridge and pancakes. We arrived on Sunday, for dinner there were delicious pies with potatoes. Drinks at lunch and dinner are paid, but there is a large vessel at the entrance to the restaurant with water, pieces of lemon and orange. You get a delicious drink for which you don’t have to pay. You can say that the chef and his team are trying. The procedures are carried out in good faith. My husband had 2 massages. A woman and a man. The man was very pleased. We are good Have a rest, thank you everyone. See you again. My husband and I have been coming to Marienbad for 10 years, we have lived in different hotels. I liked it at Nabokov. The staff speaks Russian well, you can also understand each other in German. You can park in the city guarded parking lot, but also on the street adjacent to the hotel, which is very convenient and cheaper. The room is comfortable, so is the bed. The room has everything for tea drinking, free of charge. The atmosphere is friendly. The food is homemade. In the morning, in addition to everything, there is porridge and pancakes. We arrived on Sunday, for dinner there were delicious pies with potatoes. Drinks for lunch and dinner are paid, but at the entrance to the restaurant there is a large vessel with water, pieces of lemon and orange. You will get a delicious drink for which you don’t have to pay. You can say that the cook and his team are trying. The procedures are carried out in good faith. My husband had 2 massages. A woman and a man. The man was very pleased. We had a good rest , thank you everyone. See you again.Negatives
For the first 2 days I was wandering while I was getting to the procedures. The buildings are connected and you need to understand which elevator and be careful about which floor. It will be a little difficult for people with musculoskeletal problems.Answer from Grandhotel Nabokov
Уважаемая пани Koch, спасибо огромное за ваш отзыв . Что касается ориентации в отеле: рядом с регистратурой есть большое схема отеля, копию которого клиенты получают во время приезда. Первый раз везде нужно искать, где что находится. Спасибо за вашу позитивную оценку, только не поняла, почему она не отразилась в цифрах. Желаем вам крепкого здоровья и ждем новых встреч. С сердечным приветом нас всех, за НАБОКОВ компанию, Ева Волдржихова
Elizaveta Pilikina
04.07.2021
Positives
What I liked most was the presence of a kettle and tea, cups in the rooms, a wonderful TV, I even had trouble in my room, and the Internet (sometimes it disappeared). The room equipment was very good, everything you needed was there. I was lucky with the room, I had a wonderful large double room for one person. Great pool, jacuzzi and sauna. I give the Nabokov Hotel 4.9 out of 5 points. I would like to thank once again all the staff, especially the restaurant workers, the maids, the girls at the reception, the man who helps carry the suitcases, the nurses, the workers in the spa and the medical department. Thanks everyone!Negatives
As for food, I would like more choice for those who do not eat meat and fish, for example, vegetarian sauces for side dishes; sauces were only with meat. More vegetable hot dishes. I would like tea in the restaurant in the evening. On the day of arrival, you had to wait 1 hour in line at the reception; only one person was working, but many guests arrived. The schedule of procedures was not always rational, for example, I had one procedure a day at 12:00, it could have been done earlier, there were no people there in the morning.
ROMAN TRIPPEL
21.06.2021
Positives
Friendly staff.Negatives
Not all saunas worked. unfortunately there is only one. The lunch was disgusting until we complained. The products were yesterday's. It's the cook's fault.
Anton Luchkin
07.06.2021
Positives
A beautiful and cozy city. Very suitable for those looking for peace and comfort. Thanks to the staff, truly wonderful people who are always ready to help. Very pleased with the comfortable beds
Beklemichshev Tatjana
11.10.2020
Positives
We really liked everything. A beautiful town. There are places to walk and things to see. The hotel is frequent and cozy. Friendly staff, delicious cuisine. We recommend the hotel to friends and acquaintances. This was our first time and we plan to visit these beautiful places more than once.
Valerij Sazonov
28.09.2020
Negatives
The medical staff has a negative attitude. The food is prepared in advance and not tasty. The assortment is small. DINING ROOM is clean, service is friendly.
Gertruda Volovnik
27.09.2020
Positives
The Transfer service works very well. This is very important for older people. Treatment, food and service are excellent.Negatives
I consider one bed to be a negative. It’s uncomfortable because... Different people come, not just married couples..
Юрий Граф
19.09.2020
Positives
Located in the center, convenient, next to a trolley bus, especially for those who don’t have a car, we can only further suggestNegatives
It would be possible to do logging at least a couple of times a week, but I think this does not depend on the staff, it is from above and there is a shortage of staff
Larissa Götz
08.09.2020
Positives
This is the second time we have stayed at the Nabokov Hotel, we will definitely come again! I would like to note the manager’s work, he reacts instantly and answers any question! We really liked room 219, special thanks to the girls for cleaning! The main thing, of course, is the procedures and the restaurant, everything is at the highest level!
Josef Sautner
08.09.2020
Positives
Hotel Nabokov is very good. Food was very good and clean. Treatments were good and on time price was also good.
Tatjana Olejnik
03.09.2020
Positives
Excellent mineral and mud baths. Very friendly staff. Very clean. Convenient location of the hotel.
Viktor Prinz
03.09.2020
Positives
We were satisfied with the quality of the services provided. The staff was polite, the rooms were clean. The food is varied and deliciously prepared.
Ludmilla Holzmann
24.08.2020
Positives
We came for the weekend, to relax, without treatment. We liked the hotel. The room is large and comfortable. The food is great. Everything is delicious, fresh, for every taste. We also really liked the sauna and pool. In the future we want to come with treatment.Answer from Grandhotel Nabokov
Уважаемые гости, спасибо огромное за ваш красивый отзыв, надеемся, что вы были в Отеле НАБОКОВ не в последний раз. Желаем Вам крепкого здоровья, много счастья и радости. С наилучшими пожеланиями до встречи! Ваш НАБОКОВ