references
Positives
We love this Hotel very much! We always come in a large group. Despite the crisis in the country, the hotel management is doing everything for the convenience of vacationers, for which we are very grateful! Many thanks to the service staff, especially the maid, waiters and cooks.
Positives
This is our third time at your sanatorium. I'm sure it won't be the last. Thank you very much for the comfort and warm atmosphere.Positives
Friendly staff, the doctor listened well and put together a great treatment plan. During the treatments I did, the staff were all very friendly and patient. Very clean and hygienic. I would say the applications helped me a lot, if you have serious health problems, four days is really not enough. The room and restaurant are always clean. I would call the menu sufficient. The owner also ate next to us. The cook and waiter also took their time when questions came up.Positives
Great staff, very friendly and attentive. The cleanliness and homely atmosphere are very inviting. I want to come again and again. Thanks a lot!!!Positives
We stayed in this hotel twice. Had very good professional doctor advice. Staff very friendly. Rooms were always cleaned well. Salads at dinner were very tasty. Unfortunately, main courses were repeated a few times in a week.Negatives
For dessert in the evening there was always plum cake, some of which was still frozen.Positives
Stay from 10/12/21 to 10/19/21. The room is not bad. A beautiful and cozy city. Very suitable for those looking for peace and comfort. DINING ROOM is clean, service is friendly.Negatives
On the Sanatorium website I replaced the MEDICAL treatment package for the musculoskeletal system. Upon arrival, we immediately received a schedule of procedures. In the morning we had a mud wrap only on the back, although the MEDICAL package is for the back and joints, but the doctor’s visit was scheduled only for 15:30. It turns out that the first procedure has already been carried out poorly. Only after visiting a doctor did we finally receive treatment for our joints. We also had no luck with the masseuse. They wanted to change it, other massage therapists didn’t have time. Also, instead of the mud bath purchased in this package, we received a warm bath with additives. We came for treatment and bought a package of procedures, and I also thought that if the hotel is not cheap, then the procedures and massages are carried out at the highest level. Alas. Lunch and dinner were not tasty. The assortment is small. Any housewife cooks better. We were unlucky. Only in the last two days a new cook arrived. I understand now is the time of corona. But someone should test and monitor the restaurant. And if everything is so bad, at least give some kind of coupon or discount. And next time you’ll think about it, a treatment of 12 procedures minus two massages, minus one mud wrap, minus a bath with additives. 8 procedures remain. Minus the food. There's not much left to pay that much.Positives
200 m to the center, perfectly located. Food very tasty and varied. Nice and attentive staff. Room 225 (junior suite) nice and big, 2 sinks and large shower. Everything very clean. Top swimming pool and sauna area. Applications were very pleasant and were carried out on time. We'd love to come back.Negatives
The salt cave in the house could be improved somewhat. Less loud music and higher salt levels.Positives
The treatment and catering staff is very nice and friendly.Negatives
When registering, the staff is unfriendly and only interested in money. And I don't feel like asking anything because she's like President. We went to the hotel in 2019 and the doctor completely examined Ms. Knedlikowa, but this time the new doctor didn't look at her at all. Menu was very salty and no idea, yesterday's meat and peas. 2019 was very creative and tasty.Answer from Grandhotel Nabokov
Sehr geehrte Frau Krause, vielen Dank für Ihre Referenz. Tut mir sehr, dass Sie dies nicht gleich vor Ort gemacht haben. Sie waren im Hotel NABOKOV in der Zeit Ferien, wann das Hotel voll belegt war. Zu Ihren konkreten Bemerkungen: In der Rezeption sind neue Arbeiter, wenn viele Ankünfte, die konzentrieren sich auf Grundverpflichtungen: Zahlung bei Anreise /das ist Standardpraxis spätestens bei Anreise zu zahlen/, und Grundinformationen. Bei check in soll es auch so sein. Zu der Untersuchung: Sie waren persönlich da, konnten Sie fragen, und anfragen. Frau Dr. Stehlikova ist von unseren Kunden sehr gut bewertet: die ist sehr flexibel /kommt auch in Feiertagen, und ist sehr offen für Kunden-Wünschen. Zum Essen: Frühstück und Abendbrott ist in Buffetform, mit mindestwahl von 4 Gerichten /Suppe, Vorspeisse, Nachtisch, Wasser.../ Am Wochenede auch -live-Küche- dabei. Wenn Sie Ihre Bemerkungen dem Personal geäussert hatten, die konnten für Sie viel machen - dewegen sind die da. Sie vergleichen Jahre 2019 und 2021. Grosser Unterschied. Corona hat viele Hotels zugeschlossen, anderen hat Personal genommen. Und den Gästen hat auch Einschränkungen gebracht, neben anderen die Maske im Restaurant zu tragen. Das war für Sie unakzeptabel, wollten Sie die nicht tragen, und wir mussten Ihnen mehrmals den Hinweis geben, und dies hat Ihnen auch den Aufenthalt verbittert. Das Leben heute ist anders, und wir alle müssen uns gegenseitich schützen. Ich wünsche Ihnen viel Gesundheit und Freude, und hoffe Sie im NABOKOV in schöner Zeit, vergleichbarer mit dem Jahr 2019, begrüssen zu dürfen. Eva Voldrichova, sales manager
Negatives
The work of the waitress in the restaurant is poorly organized, there is a long wait until you get a drink.Answer from Grandhotel Nabokov
Hallo, guten Tag, sehr geehrter Herr Zeiser, vielen Dank für Ihre Referenz. Zum Restaurant: Sie waren im Hotel NABOKOV, wann das Hotel voll belegt war. CORONA hat uns viele Arbeiter genommen /manche Hotels hat zugemacht/. Wir kämpfen dagegen, suchen neue Arbeiter, Aushilfe.. Leider haben Sie die Ursachen Ihren weiteren niedrigen Bewertungen nicht beigetragen. Wenn Sie sich vor Ort an uns angewandt haben, konnten wir schon viel für Sie tun. Nebenbei: Sie haben im NABOKOV ein kostenlosen upgrade auf königlichen Appartement bekommen. Wir wünschen Ihnen viel Gesundheit und Freude, und ich hoffe Sie in besserer Zeit in schönen Hotel NABOKOV begrüssen zu dürfen. Eva Voldrichova, sales manager
Positives
Everything was very good, the food tasted good, the treatment appointments were planned so that there were no queues at all. Everything was wonderful, I can only recommend the hotelAnswer from Grandhotel Nabokov
Hallo, guten Tag, sehr geehrte Frau Kunstmann, vielen Dank für Ihre Referenz, wir werden weiter auf Verbesserung unserer Dienstleistungen arbeiten. Wir hoffen Sie wieder im Hotel NABOKOV begrüssen zu dürfen! Für Ihre konkrete Bemerkungen direkt im Hotel werden wir dankbar - gerne laden wir Sie zum Kaffee ein! : Wir wünschen Ihnen viel Gesundheit und alles Bestens bis zum Wiedersehen. Mit vielen freundlichen Grüssen - Ihr NABOKOV - Team
Positives
Very satisfied, can recommend, would like to come again with my friendsPositives
This is the second time we have stayed in this hotel!! Still very happy with everything. Definitely coming back and bringing your friends with you.Negatives
When we entered the country we were given room number 402. A standard room that is actually equipped for large families, or a thin wooden door between our room and the neighboring room. That was unbearable! Heard every noise from neighbors. The next day I complained to reception and after an hour our problem was solved. At this point I would like to say thank you to the hotel manager.Positives
Stay from 08/31/21 to 09/18/21. The room is not bad, but there is a door (blocked) between two adjacent rooms, because of which you can hear everything that happens in the next room. The food is good, varied and tasty. Treatment is at a good level. Only in the pool it is difficult to do gymnastics due to the lack of a handrail around the perimeter of the pool.Negatives
On the Sanatorium website, I replaced the Basic package, which included 17 treatment procedures, with the Medical package, which included 31 procedures, and paid an additional 58 euros for this. I have been going to Marianske Lazne for almost 10 years and in other sanatoriums I could choose suitable procedures. Here the doctor prescribes the same thing to everyone in advance, whether you need it or not. On the Sanatorium website, only the Light program is described in detail; by choosing others, you are buying a pig in a poke. When contacting the administration (manager Michaela), they offered to pay an additional 59 euros and the issue would be resolved. Thus, the additional payment amounted to 117 euros! Although the procedure sheet states that for each correction you pay 100 CZK = 4 euros. After payment, it turned out that it was not entered into the computer. If I had not kept the receipt, it would have been impossible to prove payment. All this took half a day and a lot of nerves. In addition, you can get to the medical building by climbing several stairs and passages, which is very problematic for older people and people with problems with the musculoskeletal system. I will not go to this hotel againAnswer from Grandhotel Nabokov
Уважаемая пани Йованович, нам очень жалко, что так получилось. Доплата на выбраный пакет была в порядке, вы на нее получили инвоис. В регистратуре работает новый работник, который не внес изменение правильно в систему. Я очень извиняюсь за это неудобство и прошу за понимание, каждый отель когда то имеет новые люли и все когда то сделаем ошибку. Желаем Вам много счастья с выбором другого отеля и правильного лечебного пакета. Много здоровья, счастья и радости желает NABOKOV - team.
Positives
My wife and I vacationed for the first time in the Czech Republic, Marianske Lazne. I’ll start in order, the sanatoriums company is very organized in terms of meeting at the airport and back, always in touch and will help in any matter, what kind of excursions they organize, during the 10 days of our stay we managed to see Karlovy Vary, Prague, Marianske Lazne with a visit to the restaurant in Skala and the city of Bamberg in Germany, and what guides Lena and Eleanor are, how they love their job. Many thanks to you all and now we are your regular customers, your rating is 5. We lived in the Nabokov hotel, the location itself is good, surrounded by a forest with the cleanest air, a colonnade where all the mineral springs are only 100 m from the hotel, and a spring (Lesnoy) is brought to the hotel itself, At the hotel itself you undergo all the treatment: mineral baths, mud, massage, paraffin, gas injections and many more. The food is excellent, simply abundant for every taste, the rooms are clean and cleaned every day, the hotel is rated 5. In a word, God grant you all health and so that we can see you more often!!! Sincerely, Roman and Svetlana Groysman (America)Negatives
You know, but there is NO negativity!!!!!!!!!!!!!!!!!!!Positives
Very good price/performance ratio. I felt very comfortable. A health plus for me. Will come again.Negatives
The massages can be seen as wellness, not a really good treatment for tension and pain. Parking problems if you arrive on your own. Parking garage was a disaster.Positives
I am satisfied, staff is good. All the best for the future.Positives
Firstly, thanks to the “Sanatoriums” team, the guys work efficiently in terms of questions, transfers, excursions, everything was explained and resolved. Thank you! Regarding the hotel, it’s a decent hotel. The location is great. The food is excellent. The room is perfectly clean.Negatives
The treatment complex leaves much to be desired. There is no comfort in the rooms; extraneous noises are heard during the procedure; you will be in the rooms from two to four people. So you don’t feel any relaxation from the procedures.Positives
Excellent room. Good work of the staff. The location is the bestNegatives
The treatment complex is greatly extended throughout the hotel.Positives
Everything was very goodNegatives
The only thing I didn't like so much in times of corona and all that. A recommendation for hotels: Don't leave the sugar bowl at the breakfast buffet next to the fully automatic coffee machine, but place the salt and pepper shakers on each table like in other hotels, or the portion sticks. That's the only thing that bothered us a little. We will recommend Hotel Nobokov and come back ourselves. Thanks for understandingPositives
We really liked everything, we were very satisfied. The kitchen, reception and medical treatment staff were all very good and friendly. We hope to be able to visit you again at the next opportunity.Answer from Grandhotel Nabokov
Hallo, sehr geehrte und liebe Gäste, ganz großen Dank für Ihre tolle Bewertung, wir werden immer weiter daran arbeiten, Niveau der Dienste zu halten, und hoffen wir Sie bei uns bald wieder begrüssen zu düffen. Bleiben Sie gesund, viel Freude und alles Bestens bis zum Wiedersehen im NABOKOV! : Mit vielen freundlichen Grüssen Ihr NABOKOV-TEAM
Positives
Room facilities and cleaning very goodNegatives
The food has very little variety and doesn't taste particularly good. Service leaves something to be desired. At times there was no question about drinks. There was no drinks menu. The service staff could hardly speak German and was completely overloaded. The treatment rooms are difficult to reach and marked. You sometimes wander through the corridors and always have to ask your way around. Since the service staff barely spoke German, it was extremely annoying!Positives
We were in Mariánské Lázně for the first time and were very satisfied. The location of the hotel is excellent: in the city center and close to the colonnade. Our superior room was large, bright, clean, with a spacious bathroom and comfortable bed, equipped with everything you need, even a kettle, tea and coffee were available. We liked the food very much, breakfast offered a lot of variety in cold and warm dishes. The evening meal offered something for everyone. Friendly and helpful staff. We felt very welcome and in good hands. Thank you very much for the great relaxing time.Answer from Grandhotel Nabokov
Sehr geehrte Frau Spuling, wir bedanken uns ganz herzlich für Ihre Referenz, freuen uns sehr, dass Sie bei uns zufrieden waren : Wir werden uns bemühen den Standard zu halten und hoffen wir Sie bei uns wieder begrüssen zu dürfen. Wir wünschen Ihnen gute Gesundheit, viel Freude und viele Erfolge. Alles Bestens bis zum nächten mal. Ihr NABOKOV Team
Positives
This is my seventh time on holiday in Marianske Lazne. I was a guest in several hotels. Nabokov became like family to me. The location of the hotel is very convenient. Close to the main building of the springs and to the Lesnoy spring, near the city center and a forest park. If you are lucky enough to stay in a room overlooking the park, you will appreciate the cleanest air and silence. Regarding the Lesnoy spring. Take the time to take a walk through the park, to where it flows out of the ground. The water in it is incredibly tasty. I vacationed in Nabokov for the second time. I still have pleasant memories of the hotel staff from my last visit. Attentive, responsive. The staff of the medical building - thank you very much. Restaurant workers, thank you for the excellent service. Special thanks to Bogdan for solving my little problems. And to the chef for the delicious soups. And the desserts are generally top notch. The overall feeling from the holiday is that I want to come again.Negatives
The Hotel itself is absolutely, completely unsuitable for people with mobility problems. Corridors and stairs, stairs and corridors. It was a joy for me to run with obstacles along the route room-procedures-restaurant. But for those who find the stairs insurmountable, I do not recommend coming here. The biggest disappointment and the feeling that you were screwed (I saw that after my complaint they added this to the room description) is the additional payment for the balcony, although this additional payment was not asked for on my first visit. And the furniture, for God’s sake, you’re a 4-star hotel, what kind of poverty. Superior room....no tea table, one chair. Although in the video there is a table and chairs. She drank tea with a cup on her lap. Haha, last time it was all like that. When I asked to bring a table, they said it was not allowed. Or do you have to pay for a table too? Bed linen was changed once in 14 nights. The cleaning is a bit of a mess. Not a single hotel cleaned while the guest was in the room.Positives
I enjoyed the rest and treatment at the Nabokov sanatorium. Good and varied food, medical procedures at a good level, clean and comfortable room.Negatives
The only drawback I found at the check-in counter at the airport. The test they did for me at the sanatorium turned out to be unsuitable for the flight. I had to do a quick test at the airport, paying 750 CZK. I am asking for compensation for material damage.Positives
I was very pleased with the service in the restaurant, the food, and the cleanliness of the rooms.Negatives
Our holiday was greatly marred by the incompetence and unprofessionalism of the medical staff. On the eve of the flight to Israel, we had to do a coronavirus test. We did and paid for this check at the hotel, but it turned out to be not the check that is required at the airport. We had to pay 280 euros for expedited verification, which is a huge amount for pensioners. We were very upset and nervous. My blood pressure rose and I started feeling very dizzy. Of course, I will write to the manager of the hotel and demand compensation for material and moral damage. It’s a shame, but I really wanted to come back here again. Sincerely, Rimma Akzhigitova.Answer from Grandhotel Nabokov
Уважаемая пани Римма, спасибо за Вашу информацию. Из того, что приведено, ваше недовольство касается только теста. Каждая страна имеет свои актуальные правила для выезда и возврата, которые должен знать выезжающий гражданин, это не возможно перенести на мед персонал. Наш мед персонал квалифицированный, отель регистрирован как медицинское учреждение. Я убеждена, что наперекор этому случаю вам наше лечение будет на пользу. Желаем Вам много здоровья и радости и надеемся опять на встречу! Ева Волдржихова, менеджер продажи