references
Nadja Krause
09.10.2022
Positives
The location of the hotel is very central. In just a few minutes you can reach the colonade and the park. The food was varied and very tasty, thanks to all the employees who made it possible and work very hard day after day. The staff is helpful and competent, all questions are answered.Negatives
Several houses were put together, which means the path to the treatment site is not smooth and could be difficult for people with walking aids.
Grigory Esman
09.10.2022
Positives
Excellent room, above all expectations. A variety of food in sufficient quantity for every taste. Nice SPA. Procedures according to time. I recommend !
Helmut Frank Nitzsche
09.10.2022
Positives
This was our second spa holiday this year in the Czech Republic, I also have to praise this hotel, from the accommodation to the service of the staff, the treatments (we had 24 of them) and the restaurant, everything was great! The location is great (central and yet absolutely quiet). It's a 3 minute walk to the center. Also many thanks to the reception who took care of everything very well, the communication was also fine (you can't always expect perfect German to be spoken/understood when we come to the hotel)! We had booked a 66 m2 suite and received a mega 132 m2 suite with its own sauna + whirlpool. Thank you for making the reservation. We can recommend the hotel without any ifs and buts and will visit it again. Thank you again to everyone for this relaxing weekNegatives
There is nothing negative to report from our side
Walter Gunter
08.10.2022
Positives
Everything is really very goodAnswer from Grandhotel Nabokov
Dear Gunter Family, Thank you very much for your 100% feedback. We greatly appreciate your satisfaction with our service. We hope your next stay is as good as your last. Sincerely, Grandhotel Nabokov Team
Elena Lederer
08.10.2022
Positives
We stayed in the hotel for a week and were very satisfied. Room was very nicely decorated in light tones. The food was very good, everything you could want was there. Staff was also very good! Towels were very soft and snow white. Everything was fantastic. For us it was ok for a week, but 2 weeks would be boring for us. We would recommend the hotel.Negatives
Visiting the doctor was lightning quick, that doesn't make for a nice feeling.
Michael Kirr
08.10.2022
Positives
Nice hotel with large comfortable rooms that were always well maintained. Applications ran on time. Mariánské Lázně is a beautiful spa town with lots of greenery and great avenues that invite you to take a stroll.Negatives
Hardly any German language skills. The trip to Prague was supervised all the way back and forth by a very unfriendly travel companion Emilia on September 8th, 2022. Although she knew German, she was not prepared to do so when asked to provide information in German from time to time. Her answer was in a cheeky tone: "You have to book me privately." The accompaniment in Russian was also unprofessional, as too much and more reading was done. That was a shame and greatly reduced the quality of the trip.
Helena Schmeichel
08.10.2022
Positives
Excellent treatment for those who want to improve their health. Qualified medical staff speaking various languages. A wonderful fitness room with a transition to a sauna with a swimming pool and a jacuzzi with water massage. Excellent 3 meals a day with friendly and attentive staff Excellent hotel room with daily service: cleaning, linen change, room cleaning. In general, I can’t say anything negative, I rate my treatment and vacation at the GRANDHOTEL NABOKOV sanatorium only as 3🌟🌟🌟🌟🌟
Evgeni Krasnik
06.10.2022
Positives
No complaints.Negatives
Scattered schedule of procedures - from 7 to 15
Johannes Schüler
03.10.2022
Positives
The accommodation in a suite simply couldn't be beaten and was great. The food was also okay, we weren't expecting star cuisine anyway. When it comes to applications, the focus was on inexpensive ones. You can understand that, a masseur only treats one patient at a time. For example, one person can treat 8 patients with a dry carbonic acid bath. Of course, the costs have to be kept within limits somehow.Negatives
The negative actually doesn't concern the hotel but the city. If you take buses to the hotel, you can stop reading here. The city took the opportunity to post an absolute no-parking policy in front of the main entrance, i.e. where you would expect there to be a right-of-way for unloading and loading luggage. The street at this point is so wide that you could almost call it a square. However, you are allowed to stop on the opposite side but not park. For the latter, parking claws are distributed to foreigners. By the way, parking spaces are a huge problem. When many buildings were built in the 19th century, no one thought about parking. The hotel has many rooms but little parking space in the yard, at least it has some. This is a problem with many hotels. Although the public parking garage is only 350 m away, you have to climb a steep hill to get to the hotel. In addition, it is not particularly suitable for long cars. Anyone who manages to carry their luggage up the mountain doesn't need a cure. Another problem with the hotel (like many others) is that it is located in the spa area. To get to the hotel you have to enter a restricted area for cars. You can get a paid permit for this, but I don't know where or whether you can get it. In any case, the hotel should carry out this formality for its guests if they indicate that they want to come by car or at least help them do so. My Czech is not sufficient to submit applications to a local authority. It would be much easier to add an addition to the closure sign stating that the entrance is free for hotel guests, as seen in "Ellenbogen" (Loket). The city should remember that it thrives on spa guests and make their journey as easy as possible.
Tatiana Razmazina
03.10.2022
Positives
Wonderful hotel, food, staff, procedures, location, I hope to visit this hotel again...Negatives
Weak wifi in my room and problem with car parking
Borys Lytvynov
02.10.2022
Positives
Excellent location of the sanatorium, next to the park. Excellent, varied food, well-cleaned room. Pleasant communication with the Hotel staff. Attentive attitude of the Sanatoriums.com support service.Negatives
It should be noted that the Hotel Administration did not inform vacationers about cases of illness in the hotel and thus safety measures were not taken in advance (for example, wearing masks).
Veniamin N Bakalenko
02.10.2022
Positives
Pleasant time spent surrounded by hospitable hotel staff. Everything was wonderful. Super clean hotel, great housekeeping job. Food and assortment of choice, the work of the waiters is simply amazing. The medical staff is friendly and takes their duties well. With pleasure we will visit Grandhotel Nabokov next time. Everything was great.Negatives
None
Lubov Schulz
01.10.2022
Positives
Many were very positive and very nice. Food was very tasty and varied. The location of the hotel was great, you could quickly reach the healing springs and the forest (for walks). Overall I was satisfied. (If only it weren't for the stupid situation at the beginning) I would still come again.Negatives
When I arrived at around 6 p.m. I was immediately told off that I was late and the doctor was almost gone. I should leave my car and go to the doctor quickly. When I booked it didn't say what time I should be there at the latest and that I still have to go to the doctor on Sunday. Sunday is a rest day. Then it continued...they didn't want to change my money so that I would pay for my parking space on the side of the street. I was asked to drive into the parking garage. I didn't understand why when I found a parking space on the street. After constantly running back and forth, they finally told me that the parking machine also takes euros. At the end of the evening they finally changed my money... They didn't really explain how to walk into the room. Luckily, at some point a nice young man came and explained it. Why is there no one to show you when you arrive, especially if you're there for the first time? That evening I was just annoyed and exhausted from this back and forth. I booked a hot stone massage and was disappointed afterwards. They didn't really make an effort. Just stroked the stones and placed them on top. Other masseurs were better.
Valentina Grauman
01.10.2022
Positives
EVERYTHING WAS GOOD, JUST THE FOOD WAS A LITTLE WORSE COMPARED TO 2020.
Grigori Tseitline
28.09.2022
Positives
Good SPA! , Hotel location.Negatives
Poor nutrition. Very bad cooking!!!! Very hard mattresses on the beds, very bad pads!!! And it's very bad !!
Lothar Autenrieth
25.09.2022
Positives
The general impression is goodNegatives
Too many Russians
Stella Kotlov
24.09.2022
Positives
We liked everything, only in the room for two there is only one chair and it is very uncomfortableNegatives
After the procedure, mineral baths with additives, I lost consciousness and fell on the floor. No one came to me until my husband came and made a fuss. There should be more staff at such procedures so that they have time to monitor patients after the procedures
Volodymyr Aiko
21.09.2022
Positives
Everything is good, no cons.Negatives
In the sauna, many people do not adhere to the rules of staying in the sauna, and the staff does not require this.
Леонид Меерзон
21.09.2022
Positives
The treatment is excellent, responsible is the main plus.
Larissa Götz
19.09.2022
Positives
We have and will always relax only in this wonderful hotel. As they say, “the theater begins with a coat rack,” so does a hotel begin with the reception desk! Girls and boys are always friendly and ready to solve any of your questions. I especially want to mention Eva, a professional, that’s what a person in the right place means! We always got excellent rooms, I think there are simply no bad rooms in this hotel! Vera - our cleaning lady worked wonders, turning the room into a perfectly clean room with a smile and ease. Special thanks to the entire staff of the restaurant, what a master! Each time we visited the restaurant with admiration and delight. The deliciousness is indescribable, I especially want to mention Lena, she masterfully prepares pancakes, I advise everyone to pay attention to this! And of course, thanks to all the staff of the medical unit. A doctor who will listen to everything and take everything into account. So you are in good hands. Girls, all the workers are great!!!! Well, Natalya the massage therapist is simply a sorceress. Many thanks to the director of this hotel, she is charming, the leader of such a huge team, she finds time for everyone! Thanks again to everyone for your warmth and professionalism.Negatives
Even if some nuances arise, everything is easily resolved.
Larisa Dore
17.09.2022
Positives
Excellent location of the hotel, cleanliness and good service. The biggest plus is the food. Everything was excellent, a lot of varied and healthy food.Negatives
Treatment below average. Baths are not suitable for relaxation - it is very uncomfortable to lie in them. There are many stairs and it is difficult for people with musculoskeletal problems to move around. The staff is not always friendly.
Natalya Benz
14.09.2022
Positives
We are very pleased with everything and will definitely come again. Thank you.
ELena Kerber
13.09.2022
Positives
Very nice staff, they try very hard.Negatives
Too few staff, too many guests!!!! Unfortunately, there is no sensible classification of treatments. When the treatment plan was requested to be changed, it was said that there were not enough staff.
Friedrich Hahne
12.09.2022
Positives
Nice hotel in a good, quiet location, very friendly staff, good and rich buffet. Swimming pool, sauna, wellness, everything was great. We felt completely comfortable!Negatives
More could be done with the bar so that guests would want to hang out there in the evenings.
Elena Itskovich
04.09.2022
Positives
We have already been to Nabokov 2 times, we are happy with everything, the staff is very competent. As a physician, I rate all the medical staff excellent. They work like professionals. The food is excellent, all the restaurant workers are friendly and work with passion. And the maids do a great job too. I really liked everything. Thank you for your work, we will come again.Answer from Grandhotel Nabokov
Добрый день! Спасибо большое за положительный отзыв. Мы очень рады, что Вам понравилось у нас. Надеемся, что приедете к нам и в следующий раз. Отель Набоков
Petr Gerdt
30.08.2022
Positives
We vacationed in Martánské Lazne for the first time. We were very pleased with our choice of Hotel. I would like to thank everyone from the organizers to the staff of the entire Hotel. We would like to come here again for treatment. Natalia.Answer from Grandhotel Nabokov
Добрый день! Спасибо огромное за положительный отзыв. Мы очень рады, что Вам понравилось у нас. Надеемся, что приедете к нам и в следующий раз. Отель Набоков
Edgar Schröder
21.08.2022
Positives
Rooms with a balcony and a view of the street or the park Clean and modern rooms Clean and modern hotel Clean and tidy treatment rooms Clean and modern swimming pool and sauna facility Staff speaks/understands Russian and German Good food in the form of a buffet Top hotel, would love to come back !Negatives
Thai massage is not worth the money (90 minutes for almost 2000 Czech crowns). The massages included in the treatment package are much better!Answer from Grandhotel Nabokov
Guten Tag, Vielen Dank für Ihre gute Rezension. Wir hoffen, dass Sie wieder zu uns kommen. hotel Nabokov
Galyna Rybnikova
19.08.2022
Positives
A wonderful resort located in the most convenient location. Water sources are very close. And, at the same time, the forest is very close. A big plus is a modern swimming pool with equipment for massage of different zones and an imitation of an oxygen bath. It's just a separate procedure. Very tasty and varied food for every taste and need. Clean, high-quality cleaning. There is everything necessary for treatment. It is worth noting that the equipment is new, which is important. We are very pleased with our holiday, this is not the first time we have chosen. We highly recommend this wonderful place.Answer from Grandhotel Nabokov
Добрый день! Спасибо большое за такой позивтиный отзыв. Надеемся, что приеедете к нам и в следующий раз Отель Набоков.
Olga Karn
16.08.2022
Positives
Hello everyone. We can only recommend it 👍🏼. Everything is super: food, staff, sauna, swimming pool, massage therapist from room 5👌🏽. I didn't want to leave. The rating is a perfect five.
Olga Golembievsky
10.08.2022