references
Larissa Rudi
06.10.2019
Positives
In general, we liked everything, very polite staff, the hotel is new, everything is clean, when we asked to change our bathrobes, they changed them right away. Very good location of the hotel. Nice pool and sauna. In general, we were very pleased. And we will be glad to come to you again this hotel.Negatives
We came from Germany, for the health insurance company we needed a full bill for our hotel stay in German, we never received it. We were only given a printout for the treatment. I called the hotel and called the sanatorium.som website, but for some reason this turned out to be a big problem. We never received a full bill for our hotel stay. This, of course, greatly spoiled our impression of the trip.Answer from Grandhotel Nabokov
Уважаемая пани Rudi, cпасибо огромное за красивую оценку наших услуг. По поводу подтверждения оплаченых услуг для вашей кассы: в случае, что есть у вас электронная почта, прошу свяжитесь с нами на почту eva.voldrichova@hotelnabokov.cz и я вам желаемое подтверждение отправлю. Желаем Вам много здоровья и счастья и будем ждать Вас опять в отеле НАБОКОВ!
явич галина
29.09.2019
Positives
the work of all services is ideal, with the exception of the doctor’s appointment. There are no complaints about the work of nursesNegatives
The doctor offered to independently choose procedures at our discretion without hearing what diseases, indications and contraindications. After which, he prescribed three one-time procedures. We decided on the number of procedures with the nurse when drawing up the procedure schedule. But the doctor refused to prescribe a mud wrap for arthrosis of the phalangeal and wrist joints, citing the fact that he was a doctor. It’s unclear why this useless meeting with a doctor costs 300 CZK
Александр Козенец
29.09.2019
Positives
An excellent hotel, good value for money, carafes of clean water and lemon, several TV Russian channels, for dinner there was either lamb or venison, and every day beef, pork, chicken, fish, two soups. All staff speak Russian. The hotel is new, which is very pleasing to the eye, and the furniture, linen and bathrobes are all new. We would love to return.
Елена Марушенко
27.09.2019
Positives
The sanatorium may well claim to be the best: excellent location, proximity to springs and forest, silence. The hotel is new.Negatives
Unfortunately, it is not good for such a hotel to have non-professional medical staff (they have a medical brother who doesn’t know how to do anything). Well, the kitchen leaves much to be desired: there is enough food, but it is not tasty and monotonous (by the way, I was at the hotel in the spring - it was better, so I can compare). Well, the work of the waitresses leaves much to be desired. If you try to eliminate these shortcomings, you can become a better hotel, which is what I wish for the management.
Mars Vergazov
23.09.2019
Positives
beautiful city, beautiful nature, excellent foodNegatives
it is necessary to improve the organization of treatment procedures
Елена Проваторова
23.09.2019
Positives
A wonderful and new hotel, this is the second time I have stayed there. Friendly staffNegatives
Monotonous menu and large crowds of people for breakfast and dinner. Due to heavy workload, it is not possible to agree on a convenient time for visiting procedures.
olga simanova
19.09.2019
Positives
Everything is positive. Treatment, weather, air, park next to the hotel. We are planning to come in April
Olga Zheorzhesku
18.09.2019
Negatives
It is problematic to get to a doctor who is never on site and sometimes not at all.
Людмила Дубовая
17.09.2019
Positives
I stayed at the hotel from 31.08 - 14.09. New hotel, with good furniture, tasteful design. Cleanliness everywhere. The room is cleaned well, I would like to mention the maid Irene, smiling, friendly, polite, towels are changed upon request, bed linen was changed 3 times during the stay, the linen was clean, the mattresses were comfortable, several pillows, many Russian channels. All the service staff perform their duties with dignity, there are no complaints, I especially want to mention the masseuse Natalia, a professional and a good person. The location of the hotel is close to the springs. Nice pool with steam room and sauna.Negatives
Unfortunately, there was some negativity. The doctor's examination was superficial; procedures were prescribed that had nothing to do with my health condition. Of the 46 procedures, there were only 2 mineral baths. The restaurant menu is varied, without any frills; I can note that all drinks, including coffee, were free both in the morning and in the evening. The most unpleasant moment was when at dinner, I had a nectarine and an apple on the table, the waitress came up to me and said that I couldn’t take the fruit with me, I had to eat it at the table, since the camera was filming everything. This remark simply shocked me. I have already come to the Czech Republic 11 times, but I have never heard such tactlessness. If the restaurant suffers significant losses from the fact that guests take an apple and eat it for an afternoon snack, write an advertisement that the fruit can be eaten without leaving the restaurant. This incident really spoiled my mood, it’s a pity that out of confusion I didn’t ask the name of this waitress. And I still can’t understand why the minibar is filled with alcohol and carbonated drinks? It turns out that there is some kind of incompatibility with the treatment of the gastrointestinal tract. It might be better to fill the refrigerator with fruits (for an additional fee), since there is nowhere to buy them near the hotel, and traveling by transport, and then walking to the store, is within the power of the young and healthy, there are few of them here!!!
Elena Knorr
17.09.2019
Positives
Staff very niceNegatives
Not suitable for wheelchair users.
Елена Карнаухова
15.09.2019
Positives
I liked the hotel! I liked the location, food, pool, treatment too!Negatives
Very bad animation! The beer drinking pianist needs to be replaced! There is no dryer for swimsuits in the pool; it would be nice to put mosquito nets on the windows in the rooms!
Ilya Itskovich
14.09.2019
Negatives
1.Your representative in the ML deserves a very negative assessment. As attentive as your representatives in other countries were, you have such an irresponsible person here. Efforts to establish contact were unsuccessful, and it was her fault that we were unable to take advantage of the opportunity for an excursion to Prague. 2. Nabokov requires a cook who knows how to cook food, not a mess.
Ирина Корчагина
09.09.2019
Negatives
Having ordered and paid for a junior suite room in the Imperial building on the day of booking (it was indicated in the picture), I received the corresponding room in the Poeta building. It was correspondingly smaller, the sofa was at the foot of the bed. The kitchen leaves much to be desired. And when choosing 2 or 3 meals a day on the spot, it turns out that you cannot refuse breakfast, but not everyone is ready to eat at 7-8 in the morning!!!
arkadi veinstein
06.09.2019
Positives
A wonderful hotel with friendly staff. Cozy and comfortable room, no complaints about the cleaning. Snow-white linen and soft towels (I note this because I cannot achieve such a result at home.)))) When booking a hotel on the Sanatorium website, I did not ask that the room windows overlook the forest park. And I was pleasantly surprised that the view from the windows was beautiful, i.e. - if possible, then everything is done as best as possible for the vacationer. For which I want to especially thank you. I would also like to note the location of the hotel - very close to the colonnade. Treatment procedures were carried out with high quality. And, most importantly, honey. sisters always smile at you. Special thanks to the masseuses, it so happened that I had two of them - Natasha and Zenka. . Both worked perfectly and I feel positive results from the massage. Wonderful pool and jacuzzi. I also liked the work of the restaurant - a large selection of dishes, the food was varied and quite tasty. Used plates were immediately removed from the table. The restaurant staff is very friendly. Well, the coffee is delicious and there are several types - choose to suit your taste! Next time I will choose the Nabokov Hotel again.Negatives
No
Elizaveta Krioni
01.09.2019
Positives
All liked it!Negatives
This is no longer a minus, but a wish: to set the time for visiting the pool for small children, so as not to interfere with children's games on the water with your measured, relaxed swimming))
Лариса Карасаева
01.09.2019
Positives
The hotel has a good location relative to mineral water springs. Very helpful and friendly staff at the reception, especially Stepan. Great room with good working wi-fi.Negatives
1. The staff working in the medical department does not have appropriate professional training. 2. The food in the restaurant (breakfast, lunch and dinner) is monotonous and very meager. The food is not tasty. All this does not correspond to the level of a 4-star hotel.
Galina Kopachevskaya
01.09.2019
Positives
Thanks to the hotel employee Daniel for his help in resolving the issue of accommodation, attention and support.Negatives
Initially, the impression was spoiled by the placement in a very small room that did not correspond to the one booked. I had to resolve the issue myself with the hotel management, sanatoriums.com and did not help, they hung up.
Marina Romancheva
31.08.2019
Negatives
The food is very modest, a buffet without fruits and pastries
Volfida Shakhman
30.08.2019
Positives
Accommodation is very good, all personal is friendly and professional.Negatives
Diner is disaster, no kefir, which is very desirable for dinner and over all food for dinner is terrible !
Nurmurat Nauanov
30.08.2019
Positives
I liked everything, my wife and I vacationed for 2 weeks. We healed our joints and rested. Good food, great location of the hotel!
Vladimir Kukareko
30.08.2019
Positives
Wonderful nature, magnificent swimming pool and sauna complex, effective mineral baths. Very friendly staffNegatives
Uncertain (and frequently changing) restaurant reservation rules
Ovsyannikova Galina
30.08.2019
Positives
Organization of work of sanatoriums. com. excellent (a room of a higher category was provided at no extra charge, the group transfer was essentially an individual one, an excursion to Prague). We have been vacationing in Marianske Lazne for many years, the Nabokov Hotel is one of the best.Negatives
There is no negative, rather a wish. It is better to assign a table in a restaurant to guests so as not to run around with plates in search of free space. In recent days, if you weren’t one of the first to arrive, the choice of food was limited.
Shohida Saidova
28.08.2019
Positives
Everything was wonderful, the attention of the staff, the food and the procedures. Great town, everything is nice and calm.Negatives
there was no negativity))
Inna Lutsky
27.08.2019
Positives
First of all, about the services of the site: it is truly great! Accuracy and commitment in everything - the convenience of choosing a hotel, the accuracy and timeliness of fulfilling all obligations, including transfers and excursions. Thank you! Now about the Nabokov Hotel. The hotel is new, clean, conveniently located. Very good room service - daily cleaning, change of towels, etc. Friendly and calm staff at the reception.Negatives
A very mediocre restaurant that does not correspond to the level of a 4-star hotel. Lunch and dinner are a monotonous menu, but even what is served is poorly prepared. You need to change the chef to match the declared stars.
Kira Kos
21.08.2019
Positives
The location of the sanatorium...the staff work is very goodNegatives
The lack of internet in the room greatly reduced the quality of the stay. plus there are long passages along unventilated corridors, numerous steps (no ramps) and most importantly - a monotonous menu. This is my fifth time in Marianske Lazne, this is the worst option .. unfortunately
Татьяна Горбаенко
19.08.2019
Positives
We have been to Marianske Lazne many times and in different hotels, but the Nabokov Hotel can be put in 1st place in terms of price-quality ratio: spacious rooms, comfortable beds, new plumbing, room cleaning for 5+, restaurant with panoramic views, breakfast is beyond praise, good lunch and dinner - salads without vinegar, which was usually the case in other hotels, the main dishes are almost dietary, those stewed or baked. I would especially like to note the cordiality of all the staff: in the restaurant, during procedures, maids, reception. Everyone is friendly and tries to please. Very attentive doctor, listens to wishes when prescribing procedures. Good massages, we had Vera and really enjoyed it. In other sanatoriums there were no massages. Vacationers here spoke very well of the massage therapists. In general, I had only pleasant impressions from my vacation. Thanks to the management and staff of the hotel for a wonderful stay! Well, once again I would like to express my gratitude to the Sanatorium - excellent service in everything: booking, transfer, attention during your stay in Lazne. And, of course, as always, reasonable prices.Negatives
This is more likely not a negative, but a wish to improve the service in the hotel: Wi-Fi in the hotel should be improved, it would be nice if there were water coolers on the floors in the medical building. Now they are only in the pool, sauna areas and gym. Well, it wouldn’t be a bad idea to divide the room for gas bags (the women’s part) into cubicles with partitions, especially since it allows you to do this.
Зеев Гуревич
19.08.2019