references
Hartmut Römer
18.11.2019
Positives
Our spa treatments were very good, with good results even after a weekNegatives
Unfortunately the food wasn't that good, sufficient but not well seasoned. The service at the reception at the chack out also left a lot to be desired,
Надежда Монахова
11.11.2019
Positives
Everything is great, I liked everything very much. We got what we wanted.Negatives
The only thing was that it was a bit boring in the evenings.
Alexander Tempel
11.11.2019
Positives
We liked it so much that we extended it for a week
Mykola Kurkin
10.11.2019
Positives
The autumn weather was beautiful. Walking through the forest and park was a great pleasure.Negatives
We paid for a Suite room, but on the day of check-in there was no free room of this category and it was released only after 6 days. We settled in a one-room Junior Suite.
Stefan Wins
08.11.2019
Positives
I liked absolutely everything, cleanliness, order, friendly staff. evening music program. The source is right in the hotel building. A colonnade with springs and a beautiful forest within a 2-minute walk. Comfortable beds, choice of pillows. I really liked it. We will definitely come again.
Manfred Nolte
07.11.2019
Positives
Very nice and friendly staff, very clean.Negatives
The food could use a little more variety and could be served hotter rather than lukewarm.
ALEKSANDR BERNAT
07.11.2019
Positives
Good and convenient location of the hotel. Quite good quality of food. Good work of the waiters and control over their work. The food is tasty and quite varied. Nice and spacious rooms, good job of the maids in cleaning the rooms.Negatives
Lack of training of medical staff for procedures. The temperature of the water in the baths is not controlled, since there are no thermometers anywhere. Mud applications are made with lukewarm mud. The attitude of nurses towards clients is sometimes downright rude. During procedures, nurses gather together and talk loudly to each other for a long time; their work is not supervised by anyone. In the salt cave, on the third day of the stay, the comfortable beds were replaced with ordinary chairs, on which it is very difficult to sit for 1 hour. On November 4, all drinking water containers were removed from all common areas of the resort. After the procedure, it is simply impossible to drink even a sip of water or take medicine. There are no places to sit and relax on the hotel premises. There are also few places to sit near the treatment rooms. There are only a few small sofas at the reception. The resort building has its own source of mineral water "Lesnoy", but the water supply stops at 17:00. In all hotels in Marianske Lazne, where there are mineral springs on the premises, the water supply is provided around the clock without any restrictions. Tables in the restaurant are numbered, but are not reserved for clients during their stay at the resort, which creates significant inconvenience.
Михаил Багаев
27.10.2019
Negatives
There are few procedures prescribed for which people go specifically to Marianske Lazne - mineral baths, baths with additives, gas injections. In Piestany or Abano Terme. the treatment process in this sense is much betterAnswer from Grandhotel Nabokov
Уважаемый пан Багаев, спасибо вам огромное за ваш отзыв, который передала на медицинский отдел. Жалко, что не порешили процедуры сразу на месте, чтобы и лечение исполнило ваши ожидания. Надеюсь, что приедете еще раз и прошу за коммуникацию с врачом, чтобы были доволны. Спасибо вам за Ваше пребывание в НАБОКОВЕ и желаем Вам крепкого здоровья, много счастья и удачи.
Peter Braun
26.10.2019
Positives
We were very pleased with the treatment and service. We will definitely come again.Answer from Grandhotel Nabokov
Добрый день уважаемый пан Braun, спасибо огромное за вашу красивую оценку. Мы очень рады, что планируете поездку опять к нам! Желаем много здоровья, счастья и удачи - всего доброго - до встречи!
Heiko Milz
22.10.2019
Negatives
You definitely need another cook, there is a large selection but the meat is cooked dry and not seasoned.Answer from Grandhotel Nabokov
Hallo, sehr geehrter Herr Milz, vielen Dank für Ihre Referenz, die ich an Hotel-Manager gleich weiter geleitet habe. Da ist die Antwort: unser Team bemüht sich die Anforderungen der Gäste zu erfüllen. 90% unserer Gäste sind Kurgäste, die mehr Diätkost weniger gewürzt anfragen. Unser Team in der Küche arbeitet jetzt auf neuem Angebot und wir hoffen, wenn Sie uns nächstemal ausprobieten möchten, dass Sie ganz zufreieden werden. Wir wünschen Ihnen alles Bestens - bis zum Wiedersehen.
Volodymyr Filonenko
17.10.2019
Positives
Excellent service in the dining room, large selection of dishes, everything is fresh. We really liked it. As for treatment, I would like to highlight nurse Eva for her good attitude towards people and the masseuse from office No. 3. The sanatorium is located within walking distance to mineral springs. There is a trolleybus stop next to the hotel, very convenient. The hotel itself is clean, the bed sheets are changed every day, The bed is luxurious and you can sleep in it just fine. Excellent sauna and swimming pool. I recommend it.Negatives
We lived in the hotel for two weeks and during this time there was no hot water 2 times. Once, when I was doing mud treatments, I had to wash myself with cold water and the nurse was not very friendly and was often rude, the second time there was no water before we left the hotel. In the evening they turned it off like this until the morning, we left with cold water without washing ourselves in the shower on the road. A few words about the doctor (we had a man). There was no examination, purely formally from words. The procedures for everyone were almost the same, although the sores were different (we had with his wife).And one more thing: it’s bad that there is no wall clock in the room, there is a floor lamp in the room, it cannot be plugged into the outlet, so it is at a height of 2 meters, the cord is short....Answer from Grandhotel Nabokov
Уважаемый пан Filonenko, спасибо вам за вашу оценку отеля НАБОКОВ! Я приношу наши извинения за доставленные неудобства c холодной водой возникнувшие на основе технических проблем, которые уже были устранены. По поводу врачебного осмотра: жалко, что это не порешили у нас в самом начале пребывания, чтобы использовать все возможности эффективного лечения, которое наш отель предлагает: свою минеральную воду, все процедуры с применением природных источников, новые формы электролечения, физиотерапию и др.. и поэтому от многих клиентов получаем самую высокую оценку лечения. По поводу номера: к торшеру добавили удлинитель. С наилучшими пожеланиями - надеемся приветствовать вас в НАБОКОВЕ еще раз.
Zinovy Lipovetsky
16.10.2019
Positives
We are very pleased with our stay at Nabokov. Convenient location. Excellent work by the maintenance staff and medical workers. Special thanks to Eva who cleaned our room. And to the waiters at the restaurant, Marianna and Daniel. EveryoneNegatives
The variety and taste of dinners need improvement. Very monotonous. It is better to exclude fish from the menu altogether if it is not possible to replace it with a better one.Answer from Grandhotel Nabokov
Добрый день уважаемый пан Lipovetsky, cпасибо вам огромное за вашу красивую оценку персонала и отеля НАБОКОВ!! И большое спасибо за ваши замечания по поводу питания, которые помогут нам улучшить наше гастрономическое предложение. Надеемся, что приедете за первоклассным лечением и питанием в НАБОКОВ еще раз! Желаем много здоровья и счастья - до встречи!
Игорь Яковлев
12.10.2019
Positives
All is clear. Freshly. Brand new. Very nice.Answer from Grandhotel Nabokov
Уважаемый пан Яковлев, спасибо огромное за вашу оценку. Надеемся приветствовать Вас в отеле НАБОКОВ еще раз! Будем работать, чтобы получить от Вас семерки по всем критериям!: Желаем Вам много здоровья и удачи. Ваш НАБОКОВ
Liudmila Piatkevich
11.10.2019
Positives
Almost everything is great. It’s clean, everything is new, the food is delicious. Desserts and soups are very tasty. The location is excellent, there are springs nearby, the air is clean, there is no transport and everything is nearby. The treatment is normal, like most hotels in Lazne. I would like to mention the staff. We returned a gold chain with a cross that was lost in the toilet by our friends who had left. We did not expect. Many thanks to everyone who helped.Negatives
There are minor shortcomings, such as the absence or lack of chairs, bath hangers and foot rests, as well as handles for lifting out of the bath, a mirror after a bath or dirt. But these are all little things that will appear over time. But in general everything is fine. You can go with confidence. If there is an opportunity, we will return here.Answer from Grandhotel Nabokov
Добрый день уважаемая пани Piatkevich, спасибо огромное за самую высокую оценку наших услуг!!! Будем работать на ваших замечаниях и надеемся приветствовать вас опять у нас. Желаем Вам много здоровья, счастья и удачи. Ваш НАБОКОВ
Larissa Rudi
06.10.2019
Positives
In general, we liked everything, very polite staff, the hotel is new, everything is clean, when we asked to change our bathrobes, they changed them right away. Very good location of the hotel. Nice pool and sauna. In general, we were very pleased. And we will be glad to come to you again this hotel.Negatives
We came from Germany, for the health insurance company we needed a full bill for our hotel stay in German, we never received it. We were only given a printout for the treatment. I called the hotel and called the sanatorium.som website, but for some reason this turned out to be a big problem. We never received a full bill for our hotel stay. This, of course, greatly spoiled our impression of the trip.Answer from Grandhotel Nabokov
Уважаемая пани Rudi, cпасибо огромное за красивую оценку наших услуг. По поводу подтверждения оплаченых услуг для вашей кассы: в случае, что есть у вас электронная почта, прошу свяжитесь с нами на почту eva.voldrichova@hotelnabokov.cz и я вам желаемое подтверждение отправлю. Желаем Вам много здоровья и счастья и будем ждать Вас опять в отеле НАБОКОВ!
явич галина
29.09.2019
Positives
the work of all services is ideal, with the exception of the doctor’s appointment. There are no complaints about the work of nursesNegatives
The doctor offered to independently choose procedures at our discretion without hearing what diseases, indications and contraindications. After which, he prescribed three one-time procedures. We decided on the number of procedures with the nurse when drawing up the procedure schedule. But the doctor refused to prescribe a mud wrap for arthrosis of the phalangeal and wrist joints, citing the fact that he was a doctor. It’s unclear why this useless meeting with a doctor costs 300 CZK
Александр Козенец
29.09.2019
Positives
An excellent hotel, good value for money, carafes of clean water and lemon, several TV Russian channels, for dinner there was either lamb or venison, and every day beef, pork, chicken, fish, two soups. All staff speak Russian. The hotel is new, which is very pleasing to the eye, and the furniture, linen and bathrobes are all new. We would love to return.
Елена Марушенко
27.09.2019
Positives
The sanatorium may well claim to be the best: excellent location, proximity to springs and forest, silence. The hotel is new.Negatives
Unfortunately, it is not good for such a hotel to have non-professional medical staff (they have a medical brother who doesn’t know how to do anything). Well, the kitchen leaves much to be desired: there is enough food, but it is not tasty and monotonous (by the way, I was at the hotel in the spring - it was better, so I can compare). Well, the work of the waitresses leaves much to be desired. If you try to eliminate these shortcomings, you can become a better hotel, which is what I wish for the management.
Mars Vergazov
23.09.2019
Positives
beautiful city, beautiful nature, excellent foodNegatives
it is necessary to improve the organization of treatment procedures
Елена Проваторова
23.09.2019
Positives
A wonderful and new hotel, this is the second time I have stayed there. Friendly staffNegatives
Monotonous menu and large crowds of people for breakfast and dinner. Due to heavy workload, it is not possible to agree on a convenient time for visiting procedures.
olga simanova
19.09.2019
Positives
Everything is positive. Treatment, weather, air, park next to the hotel. We are planning to come in April
Olga Zheorzhesku
18.09.2019
Negatives
It is problematic to get to a doctor who is never on site and sometimes not at all.
Людмила Дубовая
17.09.2019
Positives
I stayed at the hotel from 31.08 - 14.09. New hotel, with good furniture, tasteful design. Cleanliness everywhere. The room is cleaned well, I would like to mention the maid Irene, smiling, friendly, polite, towels are changed upon request, bed linen was changed 3 times during the stay, the linen was clean, the mattresses were comfortable, several pillows, many Russian channels. All the service staff perform their duties with dignity, there are no complaints, I especially want to mention the masseuse Natalia, a professional and a good person. The location of the hotel is close to the springs. Nice pool with steam room and sauna.Negatives
Unfortunately, there was some negativity. The doctor's examination was superficial; procedures were prescribed that had nothing to do with my health condition. Of the 46 procedures, there were only 2 mineral baths. The restaurant menu is varied, without any frills; I can note that all drinks, including coffee, were free both in the morning and in the evening. The most unpleasant moment was when at dinner, I had a nectarine and an apple on the table, the waitress came up to me and said that I couldn’t take the fruit with me, I had to eat it at the table, since the camera was filming everything. This remark simply shocked me. I have already come to the Czech Republic 11 times, but I have never heard such tactlessness. If the restaurant suffers significant losses from the fact that guests take an apple and eat it for an afternoon snack, write an advertisement that the fruit can be eaten without leaving the restaurant. This incident really spoiled my mood, it’s a pity that out of confusion I didn’t ask the name of this waitress. And I still can’t understand why the minibar is filled with alcohol and carbonated drinks? It turns out that there is some kind of incompatibility with the treatment of the gastrointestinal tract. It might be better to fill the refrigerator with fruits (for an additional fee), since there is nowhere to buy them near the hotel, and traveling by transport, and then walking to the store, is within the power of the young and healthy, there are few of them here!!!
Elena Knorr
17.09.2019
Positives
Staff very niceNegatives
Not suitable for wheelchair users.
Елена Карнаухова
15.09.2019
Positives
I liked the hotel! I liked the location, food, pool, treatment too!Negatives
Very bad animation! The beer drinking pianist needs to be replaced! There is no dryer for swimsuits in the pool; it would be nice to put mosquito nets on the windows in the rooms!
Ilya Itskovich
14.09.2019
Negatives
1.Your representative in the ML deserves a very negative assessment. As attentive as your representatives in other countries were, you have such an irresponsible person here. Efforts to establish contact were unsuccessful, and it was her fault that we were unable to take advantage of the opportunity for an excursion to Prague. 2. Nabokov requires a cook who knows how to cook food, not a mess.
Ирина Корчагина
09.09.2019