references
Positives
Good afternoon . We were at the Grand Hotel Nabokov. We liked everything . Excellent staff service. Great food and treatments. I recommend this Hotel to everyone.
Answer from Grandhotel Nabokov
Dear Lis Andrey, we are grateful that you took the time and left a review. We are sincerely glad that you remember and enjoyed your stay with us. We look forward to meeting you again! Best wishes, Eva Hurenko
Positives
Very good food and friendly service! Rooms and hotel in general very clean (big compliments to the Ukrainian ladies who work from early morning until late evening!!!!)Negatives
Long paths connecting the different parts of the hotel (some of them have steps) which is very misleading! It takes a while to find your way around the hotel! The initial examination left a lot to be desired! Quick processing with no interest in the patient's complaints!!!Answer from Grandhotel Nabokov
Dear guest, thank you for your review of our hotel. We are glad that you used the services of our hotel. Your opinion is very important to us. It gives us the opportunity to improve our services. We look forward to seeing you again. Best regards, Eva Hurenko
Positives
We have stayed at this hotel three times and will be back. Value for money, the food is very good and the staff is friendly.Answer from Grandhotel Nabokov
Dear Anna Fotteler, thank you for your lovely review of our hotel. A pleasant stay of our guests is our priority. We hope that you will visit our hotel again soon and that your holiday will be just as pleasant. Best regards, Eva Hurenko.
Positives
Ladies and gentlemen! I have been visiting the sanatorium for three years - that says it all. Thank you for all the services provided. Be healthy and take care of yourself. Tayana ButilovaAnswer from Grandhotel Nabokov
Dear Tatjana Butylova, thank you for taking the time to leave us your feedback. We are very glad that you were satisfied with your stay with us and hope that we will meet you again soon. Thank you for your trust. Best wishes, Eva Hurenko
Positives
We liked everythingNegatives
The only negative thing was that my sister, who was with us, didn't have the right room, she paid more than we did and didn't get what she expected. The ladies at reception weren't that friendly.Answer from Grandhotel Nabokov
Dear customers, Thank you for taking the time to write us your feedback. We are sorry to hear how your sister felt about the situation. If you visit us again, we will do our best to make sure you are satisfied, as most of our customers are. Thank you for staying with us and we look forward to your next visit. Best regards Eva Hurenko
Positives
Everything was great!Answer from Grandhotel Nabokov
Dear Anna Gorbenko, thank you very much for your review and we hope to welcome you again soon. Kind regards, Eva Hurenko.
Positives
It was my first time in this hotel, And I was very impressed from the start The hospitable welcome and the entire stay were very nice, the chambermaids were always very friendly, the food was very good Thank you very much, we will definitely come againAnswer from Grandhotel Nabokov
Dear guest, Thank you for the good review you gave our hotel. We are pleased that you enjoyed your stay with us and hope to welcome you back soon! Best regards, Štěpánka Petrjanošová, FOM
Positives
THANK YOU to the organizers of the Sanatorium website and the staff of the Nabokov Hotel for a great vacation, top-level service, excellent treatment and food. Good luck and success to everyone.Positives
Incredibly beautiful nature. An amazing number of sources. An ancient city that will take your breath away. It feels like time has stopped...Negatives
1. The hotel consists of many buildings of different heights with a single central entrance. The connection system is quite confusing. What if there is a fire? It's scary to think about. 2. Very weak and formal medical support, which is reduced almost exclusively to the sale of procedures, although some procedures are simply dangerous. So after 2-3 baths with cold mineral water, I got a severe cold. It’s a pity that the doctor didn’t point out this danger... 3. Excess of meat, fatty and sweet foods. It seems as if time has stopped in cooking too...Answer from Grandhotel Nabokov
Dear customer, thank you very much for your feedback. We take your comments seriously. I would like to add that all procedures are carried out in accordance with strict standards, including their planning. The signage system in the hotel is standard, but we will still think about possible improvements; we actively use many security measures in accordance with the standards. We wish you good health and success. Sincerely Štěpánka Petrjanošová, FOM
Positives
Wonderful hotel. I can't say anything negative. Well-coordinated work of the staff. If any problems arise or any requests appear, everything is resolved immediately. The hotel is very clean. The water in the pool is warm. Wonderful sauna. Everything is also very clean. Special thanks to the cook, everything was very tasty. The food is varied.Answer from Grandhotel Nabokov
Dear guest, we sincerely thank you for your review. We are very glad that you were satisfied with your stay with us and look forward to your next visit. Best wishes, Eva Hurenko
Positives
We stay there for two weeks and it was a refuge for body and mind! The spa hotel not only offers first-class accommodation, but also a wealth of wellness offers that pamper every guest. The friendly staff, relaxed atmosphere and first-class facilities make every stay an unforgettable experience. From the relaxing spa treatments to the delicious healthy food, everything has been thought of here. I can fully recommend this spa hotel and am already looking forward to my next visit!" Thank you!!!Answer from Grandhotel Nabokov
Dear guest, We would like to thank you very much for your visit to our hotel and for your positive feedback. We are pleased to hear that you enjoyed your stay with us. Your satisfaction is our top priority and it inspires and motivates us to offer you an even better experience in the future. If you have any further inquiries or requests in the future, please do not hesitate to contact us. We hope to welcome you again soon. Best regards, Štěpánka P.
Positives
We didn’t regret at all that we chose this sanatorium, everything was excellent, the staff was friendly, the treatment was very good, the food was delicious, everything was fresh, a very large selection. The rooms are clean and comfortable. The hotel is perfectly located, near the forest and a colonnade nearby.Answer from Grandhotel Nabokov
Dear guest, We sincerely thank you for your recent stay with us and for your valuable feedback. We are glad that you enjoyed your time here and that you appreciated our services. Your satisfaction is a great reward for us. Best wishes, Štěpánka P.
Negatives
Some of Personals don't do that well.Answer from Grandhotel Nabokov
Dear Guest, Thank you for taking the time to let us know what you think about your stay with us. We hope to welcome you back soon! Best regards štěpánka P.
Positives
good applications very good foodNegatives
The very useful tub baths are not suitable for people with artificial hips because you can't get out of the tub on your own! At least a hip bathtub could help here so that the bathing treatments can then also be used for such spa guests.Answer from Grandhotel Nabokov
Dear Customer, Thank you for taking the time to give us feedback. We are pleased with what you were satisfied with and thank you for your suggestions for improvement. We would be happy if you came to us again. Best regards Štěpánka Petrjanošová, FOM
Positives
I would like to say thank you for the pleasant stay in this hotel. It's a very well thought out concept, the welcome was very warm, the composition of my mini-cure was really good and last but not least I would like to mention the friendliness of the gentleman who usually greeted us before entering the dining room. Pool and sauna were also fine. All in all, I can recommend this hotel 👍👍👍Negatives
Unfortunately, I had little to no internet on mineAnswer from Grandhotel Nabokov
Dear Customer, Thank you very much for your nice feedback and also for your suggestion for improvement. We are happy when a customer enjoys their stay at our hotel and hope that you will come back. Best regards Štěpánka Petrjanošová, FOM
Positives
The staff is responsive, the food is excellent, the rooms are clean, the location is convenient and comfortable! Of course, there were few procedures, and the additional prices were expensive. And we had such a great time! The pool and service are excellent! I wish you success!Positives
Everything is wonderful, I will come next year. I'm very pleased. But the transfer is terrible, it’s a shame that you work with them, the logistics are without logic and an extra 250 km and 3.5 hours in difficult, cramped conditions on the busAnswer from Grandhotel Nabokov
Dear Customer, Thank you very much for your feedback. We are glad that you were satisfied with your stay and service. We hope that you will visit our hotel again soon. Best wishes Štěpánka Petrjanošová, FOM
Positives
Everything was great in the Hotel, I am very pleased with my visit and treatment, thank you very much.Negatives
Unfortunately, 8 people returning in a small bus in cramped conditions, where it was impossible to even straighten their legs, instead of a 4-hour road to Berlin, they traveled through Kaplowy Vary, Chemnitz, an extra 250 km and 3.5 hours of time. I had a hypertensive crisis. The transfer is terrible, there is no logic in their logistics, the whole vacation is down the drain.Answer from Grandhotel Nabokov
Dear Customer, Thank you for your pleasant review about the hotel. We wish you all the best. Best wishes Štěpánka Petrjanošová, FOM
Positives
The location of the house is perfect. Right by the park and right in town. The meals were varied and very good. The staff were mostly very friendly. We had a very quiet room with good beds. Great attention was paid to cleanliness throughout the house. Overall a great stay. We would book again.Negatives
In our room the bathroom tiles were loose, something that shouldn't happen as it would have to be noticed. But a replacement room was offered.Answer from Grandhotel Nabokov
Dear Customer, Thank you very much for your positive and motivating feedback. We are pleased that you enjoyed your stay in our hotel and hope that you will come back to us soon. Best regards Štěpánka Petrjanošová, FOM
Positives
Good hotel to lose weight and get in shape.Negatives
I got a room without heating when it was minus 10 degrees outside. Every morning I asked to turn on the heating, and every evening they turned it off again. And I got a very small and cold room. The food was also not always tasty; sometimes I left the dining room half-starved.Answer from Grandhotel Nabokov
Dear client, thank you for your feedback, which we appreciate and learn from. I would like to add that our buffet at breakfast, lunch and dinner is very varied and there is always a choice of many dishes. Minus temperatures have not been this low at any given time of the year, however, if a client needs, we are helpful to raise the temperature in the room, possibly give another room, add blankets. Everything can be arranged. Thank you for your stay and we wish you well. Best regards Štěpánka Petrjanošová, FOM
Positives
Convenient location of the hotel, rooms are large enough and clean. The food is varied and tasty, the staff is friendly and attentive. The procedures are not bad either. My wife and I were pleased with the time we spent at the Naborov Hotel. We will try to visit this hotel again if possible.Positives
This was our fifth time at the Nabokov and we will be back! Very nice and clean hotel. The location of the hotel is perfect. The staff is always friendly and accommodating! Dinner and breakfast were very good, with lots of choice. Something for everyone (we had half board). Great wellness area with sauna, pool and whirlpool. We really enjoyed our time there. Thank you very much everyone. In short: top price performance and absolutely recommended!Negatives
There could be more loungers available in the sauna area. If the loungers were occupied, there were no other seating options.Positives
Highly recommended hotel, close to the colonnade, I'm completely satisfied. Was already the 3rd time in this excellent hotel.Positives
The staff is responsive, the food is very good, everything is fresh, the dishes are varied. Clean, bright and cozy. Thank you for the treatment and wonderful holiday.Negatives
I found the water in the pool a little cool. The water in the jacuzzi, in my opinion, is also not warm enoughAnswer from Grandhotel Nabokov
Dear Clients, Thank you for your review and for staying at our hotel. We look forward to seeing you again in the future and hope you are as satisfied as most of our customers. We wish you a wonderful day Štěpánka Petrjanošová, FOM
Positives
The hotel is centrally located, but still very quiet. We enjoyed our stay and recovered very well. We'd love to come back!Positives
Everything was good. Hotel itself is also great.Negatives
Service in the canteen was too slow. Food was great. Service was pretty slow. Too much was collected on the table before it was picked up and the worst thing in the hotel for us was that there were dogs in the hotel. This is taboo for us. Kind regards ASAnswer from Grandhotel Nabokov
Dear customers, Thank you for your feedback, we are pleased that you were satisfied and would be happy to accept your suggestions for improvement. Dogs are common guests at our hotel with limited access to select areas of the hotel. We thank you for your understanding. Best regards Štěpánka Petrjanošová, FOM
Positives
am meistens war Personal sehr freundlich, immer bereit zu helfen, flexibel! Herzlichen besten Dank dafür! Thank you everyone for your very good attitude towards vacationers! I really hope that the administration appreciates this and is doing everything to keep it that way, in the sense of encouragement and good attitude, and in no case with severity or pressure, otherwise the staff will change and the quality will drop! If next time (we plan again) nothing changes in terms of services, food and staff, then this will mean that everything is fine! God help you!Negatives
We are not used to paying attention to little things, there are shortcomings, but what hotel doesn’t have them! You just don’t need to get hung up on it, well, the tiles with the bathroom (Room 232) weren’t fixed, well, they walked along the wall so that it wouldn’t be loud! Everything is fine! :-)Answer from Grandhotel Nabokov
Dear customer, thank you very much for your wonderful review. Thanks for your suggestion for improvement. We look forward to your next visit with us. Best wishes Štěpánka Petrjanošová, FOM