references
Grigori Tseitline
28.09.2022
Positives
Good SPA! , Hotel location.Negatives
Poor nutrition. Very bad cooking!!!! Very hard mattresses on the beds, very bad pads!!! And it's very bad !!
Lothar Autenrieth
25.09.2022
Positives
The general impression is goodNegatives
Too many Russians
Stella Kotlov
24.09.2022
Positives
We liked everything, only in the room for two there is only one chair and it is very uncomfortableNegatives
After the procedure, mineral baths with additives, I lost consciousness and fell on the floor. No one came to me until my husband came and made a fuss. There should be more staff at such procedures so that they have time to monitor patients after the procedures
Volodymyr Aiko
21.09.2022
Positives
Everything is good, no cons.Negatives
In the sauna, many people do not adhere to the rules of staying in the sauna, and the staff does not require this.
Леонид Меерзон
21.09.2022
Positives
The treatment is excellent, responsible is the main plus.
Larissa Götz
19.09.2022
Positives
We have and will always relax only in this wonderful hotel. As they say, “the theater begins with a coat rack,” so does a hotel begin with the reception desk! Girls and boys are always friendly and ready to solve any of your questions. I especially want to mention Eva, a professional, that’s what a person in the right place means! We always got excellent rooms, I think there are simply no bad rooms in this hotel! Vera - our cleaning lady worked wonders, turning the room into a perfectly clean room with a smile and ease. Special thanks to the entire staff of the restaurant, what a master! Each time we visited the restaurant with admiration and delight. The deliciousness is indescribable, I especially want to mention Lena, she masterfully prepares pancakes, I advise everyone to pay attention to this! And of course, thanks to all the staff of the medical unit. A doctor who will listen to everything and take everything into account. So you are in good hands. Girls, all the workers are great!!!! Well, Natalya the massage therapist is simply a sorceress. Many thanks to the director of this hotel, she is charming, the leader of such a huge team, she finds time for everyone! Thanks again to everyone for your warmth and professionalism.Negatives
Even if some nuances arise, everything is easily resolved.
Larisa Dore
17.09.2022
Positives
Excellent location of the hotel, cleanliness and good service. The biggest plus is the food. Everything was excellent, a lot of varied and healthy food.Negatives
Treatment below average. Baths are not suitable for relaxation - it is very uncomfortable to lie in them. There are many stairs and it is difficult for people with musculoskeletal problems to move around. The staff is not always friendly.
Natalya Benz
14.09.2022
Positives
We are very pleased with everything and will definitely come again. Thank you.
ELena Kerber
13.09.2022
Positives
Very nice staff, they try very hard.Negatives
Too few staff, too many guests!!!! Unfortunately, there is no sensible classification of treatments. When the treatment plan was requested to be changed, it was said that there were not enough staff.
Friedrich Hahne
12.09.2022
Positives
Nice hotel in a good, quiet location, very friendly staff, good and rich buffet. Swimming pool, sauna, wellness, everything was great. We felt completely comfortable!Negatives
More could be done with the bar so that guests would want to hang out there in the evenings.
Elena Itskovich
04.09.2022
Positives
We have already been to Nabokov 2 times, we are happy with everything, the staff is very competent. As a physician, I rate all the medical staff excellent. They work like professionals. The food is excellent, all the restaurant workers are friendly and work with passion. And the maids do a great job too. I really liked everything. Thank you for your work, we will come again.Answer from Grandhotel Nabokov
Добрый день! Спасибо большое за положительный отзыв. Мы очень рады, что Вам понравилось у нас. Надеемся, что приедете к нам и в следующий раз. Отель Набоков
Petr Gerdt
30.08.2022
Positives
We vacationed in Martánské Lazne for the first time. We were very pleased with our choice of Hotel. I would like to thank everyone from the organizers to the staff of the entire Hotel. We would like to come here again for treatment. Natalia.Answer from Grandhotel Nabokov
Добрый день! Спасибо огромное за положительный отзыв. Мы очень рады, что Вам понравилось у нас. Надеемся, что приедете к нам и в следующий раз. Отель Набоков
Edgar Schröder
21.08.2022
Positives
Rooms with a balcony and a view of the street or the park Clean and modern rooms Clean and modern hotel Clean and tidy treatment rooms Clean and modern swimming pool and sauna facility Staff speaks/understands Russian and German Good food in the form of a buffet Top hotel, would love to come back !Negatives
Thai massage is not worth the money (90 minutes for almost 2000 Czech crowns). The massages included in the treatment package are much better!Answer from Grandhotel Nabokov
Guten Tag, Vielen Dank für Ihre gute Rezension. Wir hoffen, dass Sie wieder zu uns kommen. hotel Nabokov
Galyna Rybnikova
19.08.2022
Positives
A wonderful resort located in the most convenient location. Water sources are very close. And, at the same time, the forest is very close. A big plus is a modern swimming pool with equipment for massage of different zones and an imitation of an oxygen bath. It's just a separate procedure. Very tasty and varied food for every taste and need. Clean, high-quality cleaning. There is everything necessary for treatment. It is worth noting that the equipment is new, which is important. We are very pleased with our holiday, this is not the first time we have chosen. We highly recommend this wonderful place.Answer from Grandhotel Nabokov
Добрый день! Спасибо большое за такой позивтиный отзыв. Надеемся, что приеедете к нам и в следующий раз Отель Набоков.
Olga Karn
16.08.2022
Positives
Hello everyone. We can only recommend it 👍🏼. Everything is super: food, staff, sauna, swimming pool, massage therapist from room 5👌🏽. I didn't want to leave. The rating is a perfect five.
Olga Golembievsky
10.08.2022
Positives
We were very pleased with everything. Wonderful clean pool, my husband visited the saunas and was also very pleased. The procedures interested us to a lesser extent, but they were all carried out strictly on time, but there were no problems with replacement. We had room 505 with air conditioning, as we had booked, with a beautiful view from the window. I had a massage with Vera. I really liked her attentive attitude and work. The food in the restaurant is at an excellent level, although after reading all the reviews I didn’t count on it. Eva at the reception always helped solve problems. The service staff is very friendly. We'll be happy to come again.Negatives
The only negative for people with musculoskeletal problems is the hotel's location on a hill. We didn't have such problems.
Alexander Podshibaev
08.08.2022
Negatives
There was only one negative response to the request left, your company ignored it when I called, strange manner of hanging up the phone! I was already with you in Marianske Lazne 6 years ago and I am wildly surprised by this behavior! Some kind of rudeness!
Heidi Pietrzak
04.08.2022
Positives
Ladies and gentlemen, I have already been to the Nabokov Hotel for the second time. I really 👍 liked it. The food is great, the staff is friendly and attentive. Most likely I will visit again.
Evgeny Tsedzhinov
31.07.2022
Positives
Since everything is great, we stay in the hotel for another week.
Irena Aikelman
30.07.2022
Positives
The hotel is a 3-minute walk to the colonnade. The place is wonderful, leave the hotel and you’ll immediately see the forest. The air is drinkable.Negatives
I don’t know if this is negative. We don’t have any serious problems, we were just going to relax and refresh ourselves. Therefore, we took the simplest package and didn’t expect much from it. All the procedures are not bad, I’m not sure that they can help anything, but they won’t hurt. Massage - there were 4 partial massages (this is a back massage) well, it can be called a massage with a big stretch. They stroked my back for 20 minutes..
Boris Serin
30.07.2022
Positives
We rested at the sanatorium for two weeks in July. We visited for the first time, took a package of 2 meals a day and treatment. We were overall satisfied. Nice, spacious rooms, friendly staff, varied food. Excellent pool and saunas. If desired, you can expand the basic selection of treatment procedures.
Alexander Dimenko
30.07.2022
Positives
The treatment facilities are arranged thoughtfully, doctor visits and procedures are without queues. The staff is qualified and friendly. We were pleased with our stay at this hotel.
Skliar natali
28.07.2022
Positives
Location, attitude of the staff, good beds, sufficient size of rooms, good restaurant, good cook Elena,Negatives
Low quality of gas injections, average quality of massage, lack of a second chair in the room, lack of air conditioning in the room, lack of entertainment in the evening, rarely working bar.Answer from Grandhotel Nabokov
Спасибо Вам за отзыв. Стараемся улучшить качество наших услуг. Кондиционеры у нас только в одном здании. Номер с кондиционером всегда по запросу. В отношении бара решаем этот вопрос, чтобы бар был открыт каждый день. Отдел бронироания Отель Набоков
Andreas Weiss
25.07.2022
Positives
It was all very 👍Answer from Grandhotel Nabokov
Thank you for your good review. We hope that you will come to us again. Booking cancellation of Hotel Nabokov
Emma Däschle
25.07.2022
Positives
We were happy with everything.Answer from Grandhotel Nabokov
Vielen Dank für Ihre Bewertung. Wir hoffen, dass Sie wieder zu uns kommen. Buchungsabtilung von Hotel Nabokov
Siegmund Friedrich
19.07.2022
Positives
We liked everything except the labyrinths through which we had to look for where the procedures were. On the fifth day we only understood what and how. The food is good, the girls in the restaurant are very friendly. A large selection of procedures, the staff is good. The hotel itself is beautiful, the pool is absolutely the bomb. The salt cave is cool. The saunas are super. Well done, thank you allNegatives
There are only two negatives, the first is bad without a balcony and the second is labyrinths before the procedures, but you can also cope with thisAnswer from Grandhotel Nabokov
Огромное спасибо за Ваш положительный отзыв. Очень надеемся. что снова к нам приедете. Балкон можно всегда запросить заранее. У Вас была категория Comfort. Ксть только пару номеров этой категории с балконом. Номера категории Superior с балконом. Лучше заказывать эту категорию, если хотите балкон. Отель у нас состоит их 7 зданий, поэтому без переходов не обойтись. Заранее всегда можете запросить номер с балконом и поближе к процедурам. Если будут свободные номера, тогда предложим Вам. Отдел бронирования Отель Набоков
Vicheslav Leybman
18.07.2022
Positives
All liked itAnswer from Grandhotel Nabokov
Спасибо большое за Вашу положительную оценку. Надеемся, что к нам приедете и в следующий раз. Отдел бронирования Отедь Набоков
Iryna Shulga
16.07.2022
Positives
The food was very good...Negatives
Appointments were set by the doctor for treatments at an inconvenient time, chaotic...no possibility of going for a walk at lunchtime...Answer from Grandhotel Nabokov
Vielen Dank für Ihre Bwertung. Behandlungen hat die Balneo-Abteiung vorher geplannt. Jetzt ist Sommersaison und das geht leider nicht alle Behadlungen vormittags zu planen. Buchungsabteilung Hotel Nabokov
Boris Havanovitsch
13.07.2022
Positives
We liked that all the employees are very friendly, they are always ready to answer and help our requests, questions and requests. The service during the procedures was good, there were no queues, we always received them on time. It’s nice that there are no language difficulties, all employees greet you with a warm smile. Our room was cleaned every day and very clean.✨ We especially note the work of the restaurant. The food, in our opinion, is beyond praise: very fresh, deliciously prepared dishes, varied, in sufficient choice and quantity. We consider the chef to be a highly professional and thank him. Also all his assistants, all the girls who baked delicious pancakes, the cook who prepared a wonderful grilled chicken, all the girls who did not allow used dishes to be on the tables. The cleanliness of the restaurant must be spoken of in superlatives. We are happy to share our wonderful impressions of the treatment and relaxation spent at the Nabokov Grand Hotel, and we wish that your level remains exactly Grand.☀️Negatives
not your case.Answer from Grandhotel Nabokov
Добрый день! Огромное спасибо за Ваш замечательный отзыв. Передадим персоналу. Надеемся, что в следующий раз снова приедете к нам. Отдел бронирования Отель Набоков
Yosef Tsimmerman
10.07.2022
Positives
Excellent location of the hotel. Excellent room with a balcony towards the forest, which gave us great pleasure. Hospitality and attention of the staff. Professionalism of the massage therapist - room 5.Negatives
Gymnastics in the pool was carried out formally, without attention.Answer from Grandhotel Nabokov
Добрый день! Спасибо за Вашу оценку отеля. Надеемся, что снова приедете к нам. Обязательно учтем Ваши пожелания относительно гимнастики. Отдел бронирования Отель Набоков