references
Positives
We really liked everything, we were very satisfied. The kitchen, reception and medical treatment staff were all very good and friendly. We hope to be able to visit you again at the next opportunity.
Answer from Grandhotel Nabokov
Hallo, sehr geehrte und liebe Gäste, ganz großen Dank für Ihre tolle Bewertung, wir werden immer weiter daran arbeiten, Niveau der Dienste zu halten, und hoffen wir Sie bei uns bald wieder begrüssen zu düffen. Bleiben Sie gesund, viel Freude und alles Bestens bis zum Wiedersehen im NABOKOV! : Mit vielen freundlichen Grüssen Ihr NABOKOV-TEAM
Positives
Room facilities and cleaning very goodNegatives
The food has very little variety and doesn't taste particularly good. Service leaves something to be desired. At times there was no question about drinks. There was no drinks menu. The service staff could hardly speak German and was completely overloaded. The treatment rooms are difficult to reach and marked. You sometimes wander through the corridors and always have to ask your way around. Since the service staff barely spoke German, it was extremely annoying!Positives
We were in Mariánské Lázně for the first time and were very satisfied. The location of the hotel is excellent: in the city center and close to the colonnade. Our superior room was large, bright, clean, with a spacious bathroom and comfortable bed, equipped with everything you need, even a kettle, tea and coffee were available. We liked the food very much, breakfast offered a lot of variety in cold and warm dishes. The evening meal offered something for everyone. Friendly and helpful staff. We felt very welcome and in good hands. Thank you very much for the great relaxing time.Answer from Grandhotel Nabokov
Sehr geehrte Frau Spuling, wir bedanken uns ganz herzlich für Ihre Referenz, freuen uns sehr, dass Sie bei uns zufrieden waren : Wir werden uns bemühen den Standard zu halten und hoffen wir Sie bei uns wieder begrüssen zu dürfen. Wir wünschen Ihnen gute Gesundheit, viel Freude und viele Erfolge. Alles Bestens bis zum nächten mal. Ihr NABOKOV Team
Positives
This is my seventh time on holiday in Marianske Lazne. I was a guest in several hotels. Nabokov became like family to me. The location of the hotel is very convenient. Close to the main building of the springs and to the Lesnoy spring, near the city center and a forest park. If you are lucky enough to stay in a room overlooking the park, you will appreciate the cleanest air and silence. Regarding the Lesnoy spring. Take the time to take a walk through the park, to where it flows out of the ground. The water in it is incredibly tasty. I vacationed in Nabokov for the second time. I still have pleasant memories of the hotel staff from my last visit. Attentive, responsive. The staff of the medical building - thank you very much. Restaurant workers, thank you for the excellent service. Special thanks to Bogdan for solving my little problems. And to the chef for the delicious soups. And the desserts are generally top notch. The overall feeling from the holiday is that I want to come again.Negatives
The Hotel itself is absolutely, completely unsuitable for people with mobility problems. Corridors and stairs, stairs and corridors. It was a joy for me to run with obstacles along the route room-procedures-restaurant. But for those who find the stairs insurmountable, I do not recommend coming here. The biggest disappointment and the feeling that you were screwed (I saw that after my complaint they added this to the room description) is the additional payment for the balcony, although this additional payment was not asked for on my first visit. And the furniture, for God’s sake, you’re a 4-star hotel, what kind of poverty. Superior room....no tea table, one chair. Although in the video there is a table and chairs. She drank tea with a cup on her lap. Haha, last time it was all like that. When I asked to bring a table, they said it was not allowed. Or do you have to pay for a table too? Bed linen was changed once in 14 nights. The cleaning is a bit of a mess. Not a single hotel cleaned while the guest was in the room.Positives
I enjoyed the rest and treatment at the Nabokov sanatorium. Good and varied food, medical procedures at a good level, clean and comfortable room.Negatives
The only drawback I found at the check-in counter at the airport. The test they did for me at the sanatorium turned out to be unsuitable for the flight. I had to do a quick test at the airport, paying 750 CZK. I am asking for compensation for material damage.Positives
I was very pleased with the service in the restaurant, the food, and the cleanliness of the rooms.Negatives
Our holiday was greatly marred by the incompetence and unprofessionalism of the medical staff. On the eve of the flight to Israel, we had to do a coronavirus test. We did and paid for this check at the hotel, but it turned out to be not the check that is required at the airport. We had to pay 280 euros for expedited verification, which is a huge amount for pensioners. We were very upset and nervous. My blood pressure rose and I started feeling very dizzy. Of course, I will write to the manager of the hotel and demand compensation for material and moral damage. It’s a shame, but I really wanted to come back here again. Sincerely, Rimma Akzhigitova.Answer from Grandhotel Nabokov
Уважаемая пани Римма, спасибо за Вашу информацию. Из того, что приведено, ваше недовольство касается только теста. Каждая страна имеет свои актуальные правила для выезда и возврата, которые должен знать выезжающий гражданин, это не возможно перенести на мед персонал. Наш мед персонал квалифицированный, отель регистрирован как медицинское учреждение. Я убеждена, что наперекор этому случаю вам наше лечение будет на пользу. Желаем Вам много здоровья и радости и надеемся опять на встречу! Ева Волдржихова, менеджер продажи
Positives
I really enjoyed my stay, the service and treatments were very good, I would definitely recommend it, and if possible I will visit you again. Thank you very much . Kind regards, JörgPositives
Staff was good and nice, renovated in a modern way. All in one building applications. Food can find what you like.Negatives
Only downside was we don't have internet in the room and not all rooms have internet.Positives
My husband and I have been coming to Marienbad for 10 years, we have lived in different hotels. I liked it at Nabokov. The staff speaks Russian well, you can also understand each other in German. You can park in the city guarded parking lot, but also on the street adjacent to the hotel, which is very convenient and cheaper. The room is comfortable, so is the bed. The room has everything for tea drinking, free of charge. The atmosphere is friendly. The food is homemade. In the morning, in addition to everything, there is porridge and pancakes. We arrived on Sunday, for dinner there were delicious pies with potatoes. Drinks for lunch and dinner are paid, but at the entrance to the restaurant there is a large vessel with water, pieces of lemon and orange. You will get a delicious drink for which you don’t have to pay. You can say that the cook and his team are trying. The procedures are carried out in good faith. My husband had 2 massages. A woman and a man. The man was very pleased. We had a good rest , thank you everyone. See you again. k My husband and I have been coming to Marienbad for 10 years, we have lived in different hotels. I liked it at Nabokov. The staff speaks Russian well, you can also understand each other in German. You can park in the city guarded parking lot, but also on the street adjacent to the hotel, which is very convenient and cheaper. The room is comfortable, so is the bed. In the room there is everything for tea drinking, free of charge. The atmosphere is friendly. The food is homemade. In the morning, in addition to everything, there is porridge and pancakes. We arrived on Sunday, for dinner there were delicious pies with potatoes. Drinks at lunch and dinner are paid, but there is a large vessel at the entrance to the restaurant with water, pieces of lemon and orange. You get a delicious drink for which you don’t have to pay. You can say that the chef and his team are trying. The procedures are carried out in good faith. My husband had 2 massages. A woman and a man. The man was very pleased. We are good Have a rest, thank you everyone. See you again. My husband and I have been coming to Marienbad for 10 years, we have lived in different hotels. I liked it at Nabokov. The staff speaks Russian well, you can also understand each other in German. You can park in the city guarded parking lot, but also on the street adjacent to the hotel, which is very convenient and cheaper. The room is comfortable, so is the bed. The room has everything for tea drinking, free of charge. The atmosphere is friendly. The food is homemade. In the morning, in addition to everything, there is porridge and pancakes. We arrived on Sunday, for dinner there were delicious pies with potatoes. Drinks for lunch and dinner are paid, but at the entrance to the restaurant there is a large vessel with water, pieces of lemon and orange. You will get a delicious drink for which you don’t have to pay. You can say that the cook and his team are trying. The procedures are carried out in good faith. My husband had 2 massages. A woman and a man. The man was very pleased. We had a good rest , thank you everyone. See you again.Negatives
For the first 2 days I was wandering while I was getting to the procedures. The buildings are connected and you need to understand which elevator and be careful about which floor. It will be a little difficult for people with musculoskeletal problems.Answer from Grandhotel Nabokov
Уважаемая пани Koch, спасибо огромное за ваш отзыв . Что касается ориентации в отеле: рядом с регистратурой есть большое схема отеля, копию которого клиенты получают во время приезда. Первый раз везде нужно искать, где что находится. Спасибо за вашу позитивную оценку, только не поняла, почему она не отразилась в цифрах. Желаем вам крепкого здоровья и ждем новых встреч. С сердечным приветом нас всех, за НАБОКОВ компанию, Ева Волдржихова
Positives
What I liked most was the presence of a kettle and tea, cups in the rooms, a wonderful TV, I even had trouble in my room, and the Internet (sometimes it disappeared). The room equipment was very good, everything you needed was there. I was lucky with the room, I had a wonderful large double room for one person. Great pool, jacuzzi and sauna. I give the Nabokov Hotel 4.9 out of 5 points. I would like to thank once again all the staff, especially the restaurant workers, the maids, the girls at the reception, the man who helps carry the suitcases, the nurses, the workers in the spa and the medical department. Thanks everyone!Negatives
As for food, I would like more choice for those who do not eat meat and fish, for example, vegetarian sauces for side dishes; sauces were only with meat. More vegetable hot dishes. I would like tea in the restaurant in the evening. On the day of arrival, you had to wait 1 hour in line at the reception; only one person was working, but many guests arrived. The schedule of procedures was not always rational, for example, I had one procedure a day at 12:00, it could have been done earlier, there were no people there in the morning.Positives
Friendly staff.Negatives
Not all saunas worked. unfortunately there is only one. The lunch was disgusting until we complained. The products were yesterday's. It's the cook's fault.Positives
A beautiful and cozy city. Very suitable for those looking for peace and comfort. Thanks to the staff, truly wonderful people who are always ready to help. Very pleased with the comfortable bedsPositives
We really liked everything. A beautiful town. There are places to walk and things to see. The hotel is frequent and cozy. Friendly staff, delicious cuisine. We recommend the hotel to friends and acquaintances. This was our first time and we plan to visit these beautiful places more than once.Negatives
The medical staff has a negative attitude. The food is prepared in advance and not tasty. The assortment is small. DINING ROOM is clean, service is friendly.Positives
The Transfer service works very well. This is very important for older people. Treatment, food and service are excellent.Negatives
I consider one bed to be a negative. It’s uncomfortable because... Different people come, not just married couples..Positives
Located in the center, convenient, next to a trolley bus, especially for those who don’t have a car, we can only further suggestNegatives
It would be possible to do logging at least a couple of times a week, but I think this does not depend on the staff, it is from above and there is a shortage of staffPositives
This is the second time we have stayed at the Nabokov Hotel, we will definitely come again! I would like to note the manager’s work, he reacts instantly and answers any question! We really liked room 219, special thanks to the girls for cleaning! The main thing, of course, is the procedures and the restaurant, everything is at the highest level!Positives
Hotel Nabokov is very good. Food was very good and clean. Treatments were good and on time price was also good.Positives
Excellent mineral and mud baths. Very friendly staff. Very clean. Convenient location of the hotel.Positives
We were satisfied with the quality of the services provided. The staff was polite, the rooms were clean. The food is varied and deliciously prepared.Positives
We came for the weekend, to relax, without treatment. We liked the hotel. The room is large and comfortable. The food is great. Everything is delicious, fresh, for every taste. We also really liked the sauna and pool. In the future we want to come with treatment.Answer from Grandhotel Nabokov
Уважаемые гости, спасибо огромное за ваш красивый отзыв, надеемся, что вы были в Отеле НАБОКОВ не в последний раз. Желаем Вам крепкого здоровья, много счастья и радости. С наилучшими пожеланиями до встречи! Ваш НАБОКОВ
Positives
The location of the hotel is super, helpful staff, the food is varied, the Wellness is wonderful, the order in the hotelNegatives
Wish to the hotel: to relieve the staff a little during procedures (injections, lymphatic drainage), running from floor to floor... I would like to feel more attention from the staff (regarding procedures)Answer from Grandhotel Nabokov
Уважаемая пани Гринберг, спасибо огромное за ваши отзывы. По поводу персонала: на основе коронавируса мы потеряли почти 25 % работников и сейчас работаем на этом, чтобы дополнить их желаемое количество. Надеемся, что Вы у нас были не последний раз. Желаем Вам крепкого здоровья и много счастья. С наилучшими пожеланиями до встречи ваш NABOKOV TEAM
Positives
I stayed at the Nabokov Hotel for one week. Everything was great. Rooms, treatment, sauna, food - I really liked everything!Positives
This was our second time at Nabokov. Location very good. Modernly furnished hotel. Everything very clean. Nice wellness area. Nice personel. Treatments were very well organized. All appointments were kept on time. Almost all treatments were very good. Dinner was very good, breakfast quite normal, lunch we would classify as more obligatory. (Next time we probably won't include lunch)Negatives
As described above, lunch is a bit meager for a 4 star grand hotel. At dinner we were only asked once before eating what we wanted to drink. It's not OK to have to chase the waiter to order a drink with your meal. It's a small thing that needs to be addressed and can certainly be sorted out very quickly. To be honest, the massages didn't blow us away.Answer from Grandhotel Nabokov
Hallo, guten Tag, sehr geehrter Herr Ziegenhagel, vielen Dank für Ihre Referenz, wir bemühen uns das Mittagsangebot zu verbessern: bei niedriger Nachfrage für Mittagessen wir bieten serviertes Essen mit Salat-Buffet an. Zum Angebot der Getränke: unser Team hat durch Corona-Virus Paar gute Arbeitskräfte verloren, wir arbeiten daran, sobald wie möglich die gut ersetzen. Wir hoffen, dass Sie bei uns nicht zum letzten mal waren, und wünschen Ihnen alles bestens: viel Gesundheit und Glück - bis zum Wiedersehen. Ihr NABOKOV Team
Positives
It was a very nice stay!! We felt very comfortable and we will definitely go back to the Grandhotel Nabokow! The staff pampered us a lot, the treatments were great and did us a lot of good! The food was very good, next time we would probably book half board instead of full board. The waiters were very friendly and accommodating. No wish remained unfulfilled! It was a lovely time in Marienbad!!Positives
the hotel is located very well, close to the springs, the forest is opposite and at the same time the center. The room is big. The interior is modern. The service is friendly.Negatives
The pool is small. Honey Although services are offered in large quantities (24 per week), they are limited in “range”. Those. They are available at the hotel, but at an additional cost. (For example, intestinal lavage, additional reflex massage (and I need them for medical reasons). The professionalism of some of the medical staff is of low quality. I did not like the way gas injections and some massage therapists do.Positives
A well renovated hotel!Answer from Grandhotel Nabokov
Hallo, sehr geehrter Herr Schneider, vielen Dank für Ihre Bewertung! Leider ist nicht beigetragen, was die fehlende Punkte verursacht hat. Wir wünschen Ihnen: bleiben Sie gesund, viel Glück und Freude, und wir hoffen Sie bei uns wieder mal willkommen zu heissen! Mit vielen freundlichen Grüßen Ihr NABOKOV Team
Positives
Everything was good . The food selection isn't that big, but it's tasty. Applications were good. Hotel very clean. We are very happy with everything. Went home well rested. Come again. Thanks.Answer from Grandhotel Nabokov
Hallo, guten Tag, vielen Dank für Ihre Referenz, Sie haben uns positiv bewertet, nur die Ziffern zeigen es nicht ganz so.: Grandhotel NABOKOV ist eine anerkannte medizienische Einrichtung, wir haben vergleichbares Angebot an Kuranwendungen wie die beste 4 - 5 Sterne Hotels, die eigene Naturheilquellen zu Kur benutzen. Mig grosszügigem Wellnessbereich. Zu Unterkunft: das Hotel war praktisch erstes Jahr im Betrieb, mit Stilmöbel eingerichtet, am Anfang nicht so viel belegt, heute noch riecht nach Neuigkeit. Und zur Lage des Hotels: das Hotel ist ca 150 Meter vom Kurzentrum Kolonnade mit der Quellen, ruhig gelegt, 15 Meter vom Hotel ist Haltestelle des Stadverkehrs. Für einen Kurgast ideal... Wir wünschen Ihnen: bleiben Sie gesund, viel Glück für Sie und Ihre Lieben, Wir werden uns sehr freuen Sie nach diesem Gesundheitsgewitter wieder begrüssen zu dürfen! Ihr NABOKOV TEAM