references
Positives
I really enjoyed my stay, the service and treatments were very good, I would definitely recommend it, and if possible I will visit you again. Thank you very much . Kind regards, Jörg
Positives
Staff was good and nice, renovated in a modern way. All in one building applications. Food can find what you like.Negatives
Only downside was we don't have internet in the room and not all rooms have internet.Positives
My husband and I have been coming to Marienbad for 10 years, we have lived in different hotels. I liked it at Nabokov. The staff speaks Russian well, you can also understand each other in German. You can park in the city guarded parking lot, but also on the street adjacent to the hotel, which is very convenient and cheaper. The room is comfortable, so is the bed. The room has everything for tea drinking, free of charge. The atmosphere is friendly. The food is homemade. In the morning, in addition to everything, there is porridge and pancakes. We arrived on Sunday, for dinner there were delicious pies with potatoes. Drinks for lunch and dinner are paid, but at the entrance to the restaurant there is a large vessel with water, pieces of lemon and orange. You will get a delicious drink for which you don’t have to pay. You can say that the cook and his team are trying. The procedures are carried out in good faith. My husband had 2 massages. A woman and a man. The man was very pleased. We had a good rest , thank you everyone. See you again. k My husband and I have been coming to Marienbad for 10 years, we have lived in different hotels. I liked it at Nabokov. The staff speaks Russian well, you can also understand each other in German. You can park in the city guarded parking lot, but also on the street adjacent to the hotel, which is very convenient and cheaper. The room is comfortable, so is the bed. In the room there is everything for tea drinking, free of charge. The atmosphere is friendly. The food is homemade. In the morning, in addition to everything, there is porridge and pancakes. We arrived on Sunday, for dinner there were delicious pies with potatoes. Drinks at lunch and dinner are paid, but there is a large vessel at the entrance to the restaurant with water, pieces of lemon and orange. You get a delicious drink for which you don’t have to pay. You can say that the chef and his team are trying. The procedures are carried out in good faith. My husband had 2 massages. A woman and a man. The man was very pleased. We are good Have a rest, thank you everyone. See you again. My husband and I have been coming to Marienbad for 10 years, we have lived in different hotels. I liked it at Nabokov. The staff speaks Russian well, you can also understand each other in German. You can park in the city guarded parking lot, but also on the street adjacent to the hotel, which is very convenient and cheaper. The room is comfortable, so is the bed. The room has everything for tea drinking, free of charge. The atmosphere is friendly. The food is homemade. In the morning, in addition to everything, there is porridge and pancakes. We arrived on Sunday, for dinner there were delicious pies with potatoes. Drinks for lunch and dinner are paid, but at the entrance to the restaurant there is a large vessel with water, pieces of lemon and orange. You will get a delicious drink for which you don’t have to pay. You can say that the cook and his team are trying. The procedures are carried out in good faith. My husband had 2 massages. A woman and a man. The man was very pleased. We had a good rest , thank you everyone. See you again.Negatives
For the first 2 days I was wandering while I was getting to the procedures. The buildings are connected and you need to understand which elevator and be careful about which floor. It will be a little difficult for people with musculoskeletal problems.Answer from Grandhotel Nabokov
Уважаемая пани Koch, спасибо огромное за ваш отзыв . Что касается ориентации в отеле: рядом с регистратурой есть большое схема отеля, копию которого клиенты получают во время приезда. Первый раз везде нужно искать, где что находится. Спасибо за вашу позитивную оценку, только не поняла, почему она не отразилась в цифрах. Желаем вам крепкого здоровья и ждем новых встреч. С сердечным приветом нас всех, за НАБОКОВ компанию, Ева Волдржихова
Positives
What I liked most was the presence of a kettle and tea, cups in the rooms, a wonderful TV, I even had trouble in my room, and the Internet (sometimes it disappeared). The room equipment was very good, everything you needed was there. I was lucky with the room, I had a wonderful large double room for one person. Great pool, jacuzzi and sauna. I give the Nabokov Hotel 4.9 out of 5 points. I would like to thank once again all the staff, especially the restaurant workers, the maids, the girls at the reception, the man who helps carry the suitcases, the nurses, the workers in the spa and the medical department. Thanks everyone!Negatives
As for food, I would like more choice for those who do not eat meat and fish, for example, vegetarian sauces for side dishes; sauces were only with meat. More vegetable hot dishes. I would like tea in the restaurant in the evening. On the day of arrival, you had to wait 1 hour in line at the reception; only one person was working, but many guests arrived. The schedule of procedures was not always rational, for example, I had one procedure a day at 12:00, it could have been done earlier, there were no people there in the morning.Positives
Friendly staff.Negatives
Not all saunas worked. unfortunately there is only one. The lunch was disgusting until we complained. The products were yesterday's. It's the cook's fault.Positives
A beautiful and cozy city. Very suitable for those looking for peace and comfort. Thanks to the staff, truly wonderful people who are always ready to help. Very pleased with the comfortable bedsPositives
We really liked everything. A beautiful town. There are places to walk and things to see. The hotel is frequent and cozy. Friendly staff, delicious cuisine. We recommend the hotel to friends and acquaintances. This was our first time and we plan to visit these beautiful places more than once.Negatives
The medical staff has a negative attitude. The food is prepared in advance and not tasty. The assortment is small. DINING ROOM is clean, service is friendly.Positives
The Transfer service works very well. This is very important for older people. Treatment, food and service are excellent.Negatives
I consider one bed to be a negative. It’s uncomfortable because... Different people come, not just married couples..Positives
Located in the center, convenient, next to a trolley bus, especially for those who don’t have a car, we can only further suggestNegatives
It would be possible to do logging at least a couple of times a week, but I think this does not depend on the staff, it is from above and there is a shortage of staffPositives
This is the second time we have stayed at the Nabokov Hotel, we will definitely come again! I would like to note the manager’s work, he reacts instantly and answers any question! We really liked room 219, special thanks to the girls for cleaning! The main thing, of course, is the procedures and the restaurant, everything is at the highest level!Positives
Hotel Nabokov is very good. Food was very good and clean. Treatments were good and on time price was also good.Positives
Excellent mineral and mud baths. Very friendly staff. Very clean. Convenient location of the hotel.Positives
We were satisfied with the quality of the services provided. The staff was polite, the rooms were clean. The food is varied and deliciously prepared.Positives
We came for the weekend, to relax, without treatment. We liked the hotel. The room is large and comfortable. The food is great. Everything is delicious, fresh, for every taste. We also really liked the sauna and pool. In the future we want to come with treatment.Answer from Grandhotel Nabokov
Уважаемые гости, спасибо огромное за ваш красивый отзыв, надеемся, что вы были в Отеле НАБОКОВ не в последний раз. Желаем Вам крепкого здоровья, много счастья и радости. С наилучшими пожеланиями до встречи! Ваш НАБОКОВ
Positives
The location of the hotel is super, helpful staff, the food is varied, the Wellness is wonderful, the order in the hotelNegatives
Wish to the hotel: to relieve the staff a little during procedures (injections, lymphatic drainage), running from floor to floor... I would like to feel more attention from the staff (regarding procedures)Answer from Grandhotel Nabokov
Уважаемая пани Гринберг, спасибо огромное за ваши отзывы. По поводу персонала: на основе коронавируса мы потеряли почти 25 % работников и сейчас работаем на этом, чтобы дополнить их желаемое количество. Надеемся, что Вы у нас были не последний раз. Желаем Вам крепкого здоровья и много счастья. С наилучшими пожеланиями до встречи ваш NABOKOV TEAM
Positives
I stayed at the Nabokov Hotel for one week. Everything was great. Rooms, treatment, sauna, food - I really liked everything!Positives
This was our second time at Nabokov. Location very good. Modernly furnished hotel. Everything very clean. Nice wellness area. Nice personel. Treatments were very well organized. All appointments were kept on time. Almost all treatments were very good. Dinner was very good, breakfast quite normal, lunch we would classify as more obligatory. (Next time we probably won't include lunch)Negatives
As described above, lunch is a bit meager for a 4 star grand hotel. At dinner we were only asked once before eating what we wanted to drink. It's not OK to have to chase the waiter to order a drink with your meal. It's a small thing that needs to be addressed and can certainly be sorted out very quickly. To be honest, the massages didn't blow us away.Answer from Grandhotel Nabokov
Hallo, guten Tag, sehr geehrter Herr Ziegenhagel, vielen Dank für Ihre Referenz, wir bemühen uns das Mittagsangebot zu verbessern: bei niedriger Nachfrage für Mittagessen wir bieten serviertes Essen mit Salat-Buffet an. Zum Angebot der Getränke: unser Team hat durch Corona-Virus Paar gute Arbeitskräfte verloren, wir arbeiten daran, sobald wie möglich die gut ersetzen. Wir hoffen, dass Sie bei uns nicht zum letzten mal waren, und wünschen Ihnen alles bestens: viel Gesundheit und Glück - bis zum Wiedersehen. Ihr NABOKOV Team
Positives
It was a very nice stay!! We felt very comfortable and we will definitely go back to the Grandhotel Nabokow! The staff pampered us a lot, the treatments were great and did us a lot of good! The food was very good, next time we would probably book half board instead of full board. The waiters were very friendly and accommodating. No wish remained unfulfilled! It was a lovely time in Marienbad!!Positives
the hotel is located very well, close to the springs, the forest is opposite and at the same time the center. The room is big. The interior is modern. The service is friendly.Negatives
The pool is small. Honey Although services are offered in large quantities (24 per week), they are limited in “range”. Those. They are available at the hotel, but at an additional cost. (For example, intestinal lavage, additional reflex massage (and I need them for medical reasons). The professionalism of some of the medical staff is of low quality. I did not like the way gas injections and some massage therapists do.Positives
A well renovated hotel!Answer from Grandhotel Nabokov
Hallo, sehr geehrter Herr Schneider, vielen Dank für Ihre Bewertung! Leider ist nicht beigetragen, was die fehlende Punkte verursacht hat. Wir wünschen Ihnen: bleiben Sie gesund, viel Glück und Freude, und wir hoffen Sie bei uns wieder mal willkommen zu heissen! Mit vielen freundlichen Grüßen Ihr NABOKOV Team
Positives
Everything was good . The food selection isn't that big, but it's tasty. Applications were good. Hotel very clean. We are very happy with everything. Went home well rested. Come again. Thanks.Answer from Grandhotel Nabokov
Hallo, guten Tag, vielen Dank für Ihre Referenz, Sie haben uns positiv bewertet, nur die Ziffern zeigen es nicht ganz so.: Grandhotel NABOKOV ist eine anerkannte medizienische Einrichtung, wir haben vergleichbares Angebot an Kuranwendungen wie die beste 4 - 5 Sterne Hotels, die eigene Naturheilquellen zu Kur benutzen. Mig grosszügigem Wellnessbereich. Zu Unterkunft: das Hotel war praktisch erstes Jahr im Betrieb, mit Stilmöbel eingerichtet, am Anfang nicht so viel belegt, heute noch riecht nach Neuigkeit. Und zur Lage des Hotels: das Hotel ist ca 150 Meter vom Kurzentrum Kolonnade mit der Quellen, ruhig gelegt, 15 Meter vom Hotel ist Haltestelle des Stadverkehrs. Für einen Kurgast ideal... Wir wünschen Ihnen: bleiben Sie gesund, viel Glück für Sie und Ihre Lieben, Wir werden uns sehr freuen Sie nach diesem Gesundheitsgewitter wieder begrüssen zu dürfen! Ihr NABOKOV TEAM
Positives
All treatments were perfectly organized and did me a lot of good. The entire staff was very friendly. My room would be thoroughly cleaned every day. There were always music evenings that were very good. A very good and very relaxing spa hotel that I can definitely recommend.Negatives
The use of the sauna should be thoroughly explained to guests. Many users sat in the sauna in their bathing suits and then went into the whirlpool and/or swimming pool, sweaty and rethinking. That's why I stopped using the saunas and swimming pool. I'm a vegetarian and I don't eat eggs, which I said several times. For me there were hardly any desserts other than fruit, and otherwise I ate salad and the same vegetables every day. But that's okay for me, as there was a lot of fruit and very tasty salad with dressings. In the evening, cheese and sausage were always on the same tray, so I couldn't eat them (the cheese). That's not bad. I was always full. But given that more people are adopting vegetarian/vegan diets, this should be taken into account. There are also many people who are allergic to eggs. Of course, vegetarian/vegan also means that no gelatine is used. Chefs should inform themselves about this. Otherwise everything is perfect. Thank you!!Answer from Grandhotel Nabokov
Hallo, guten Tag, sehr geehrte Frau Isermann, vielen Dank für Ihre Bewertung. Zur Sauna: die richtige Regeln zur Saunabenutzung sind bei uns präsentiert, aber es zeigt sich, dass manche Gäste nehmen es wie nur Empfehlung. Wir werden jetzt daran arbeiten, diese Regeln noch besser zu präsentieren, um solche Fälle zu vermeiden. Vielen Dank für Ihre Referenz zum vegetarischen Angebot: wir suchen Kompromiss um diesen Kundenbedürfnis zu befriedigen. Früher haben wir grösseres Angebot an gemischten Salaten, während der Zeit waren mehrere Gäste bei uns, die reine Gemüsse angefragt haben: ohne Sauce usw. - die Gäste bereiten sich die Salate selbst vor. Wir werden auch weiter daran arbeiten, das Angebot verbreiten und mehr attraktiv zu machen. Wir hoffen, dass sie zu hause die positive Wirkungen der NABOKOV-Kur erst fühlen werden, und dass Sie zu uns wieder kommen. Wir wünschen Ihnen viel Gesundheit, Glück und Freude - alles Bestens bis zum Wiedersehen!
Negatives
We did not receive the room we booked but an unheated replacement room. The dining room was overcrowded and some dishes were sold out. The pool and sauna were overcrowded and our complaint was not responded to. We left. Definitely not recommended!Answer from Grandhotel Nabokov
Sehr geehrter Herr Rehberger, Es tut uns sehr leid, dass Sie sich nicht direkt an uns gewendet haben, desto mehr, dass Sie bei uns schon zweitemal waren. Erlauben Sie mir bitte unsere Äusserung zu Ihrer Beschwerde: ZimmerNr.: An Ihrem Anreisetag war Herr Moravek, Manager on Duty, im Hotel, bei Ihrer Ankunft er hat sich entschuldigt, dass Ihre Rerservierung auf Grund der notwendigen Änderungen auf ZimmerNr. 212 - JUNIOR SUITE - übertragen wurde, und hat Ihnen den Umzug in das gewünschte Zimmer 418 am nächsten Tag angeboten, was Sie auch akzeptiert haben. Das Hotel behält sich das Recht vor, auf Grund der Vis-Maior Ursachen solche Änderung zu machen, und ist verpflichtet die Kategorie des Zimmers zu halten. Es ist eine Standard-Vertragsbedingung. Das Zimmer 212 war für Sie reserviert, die Anreise-Zimmer sind dem entsprechend geheizt. Sie haben am Anreisetag niemandem mitgeteilt, dass es im Zimmer kalt ist. Wie Sie geschrieben haben, das Hotel war voll belegt: Zum Restaurant: Wenn das Hotel voll belegt ist, können wir kein Tisch für 2 Personen anbieten. Das Essen ist bei uns in Buffet-Form angeboten, Auswahl von 4 Hauptgerichten, Beilagen mit Salat-Buffet und Desserten. Während des Abends sind diese Gerichte mehrmals nachgefüllt, selbstverständlich kann es auch Paar Minuten dauern. Zu Sauna: es ist eine Vorschrift - Eintritt in Sauna ist nur mit Handtuch möglich. Die Ausgabe ist beim Bademeister. Es gibt Leute, die keine Regeln respektieren - tut uns sehr leid, dass Sie es nicht gleich dem Bademeister im Hotel mitgeteilt haben. Zur Rezeption: wir haben in Rezeption neue Arbeitskräfte, auf der Theke steht „Manager on duty“ für alle Fälle, wenn was nicht an der Rezeption zu regeln ist. Es tut mir sehr leid, dass Sie damit so beeinflusst waren, dass Sie nach der ersten Nacht weg gefahren sind. Zu Standard-Bedingungen gehört die Zahlung bei Anreise, was nicht realisiert worden ist, und die Stornobedingungen /bei Absage am Anreisetag zahlen die Gäste 100% des Gesamtpreises der bestellten Dienstleistungen. Aus Kulanzgründen wurde Ihnen wirklich nur 1 Nacht berechnet. Es tut uns sehr leid, dass es uns nicht gelungen hat, den Aufenahalt Ihnen so angenehm zu arrangieren, wie bei anderen Gästen. Wenn Sie die Referenzen nachschauen, die Gäste am 22.2. haben uns 10 Punke von 10 möglichen in allen Kriterien gegeben. Wir bedanken uns für die Impulse, die Sie uns gegeben haben, wir werden diese für Verbesserung unserer Dienste nutzen. Ihr NABOKOV Team
Positives
Excellent hotel, new, was the second time at the end of February, the food and service have been improved, the equipment is unique, sis, only here, in the evenings there is a concert in the lobby, only we were unlucky with the weather, thank you for a wonderful vacation!Answer from Grandhotel Nabokov
Уважаемая пани Romancheva, cпасибо за вашу красивую оценку наших услуг, мы очень рады, что были довольны и надеемся вас опять у нас приветствовать. Желаем много здоровья, счастья и удачи, всего доброго до встречи! Ваш Nabokov TEAM
Positives
The location and accommodation were absolutely fineNegatives
Savings are made on personnel - and therefore at the wrong end! The poor servants are running their hearts out and still can't keep up. Something is always empty or is on the map but not available. The evening program is also de facto non-existent.Answer from Grandhotel Nabokov
Hallo, sehr geehrter Herr Müller, wir bedanken uns für Ihre Bewertung. Das Essen ist bei uns in Buffet-Form angeboten, alle Sorten am Buffet sind in 2 Stunden mehrmals nachgefüllt. Wie Sie schreiben - in der Zeit Ihres Aufenthaltes war das Hotel voll, es war für die Bedienung sehr anspruchsvoll. Konnte sein, dass die Kunden eine Weile warten mussten, bis das Buffet nachgefühlt war. Wir werden jetzt daran arbeiten, die Anzahl der Arbeitskräfte entsprechend der Belegug zu optimalisieren. Zu Kultur im Hotel: regelmässig 2x in der Woche gibt es in Lobby Bar klassiche Musik /Klavier oder Jazz... Hotel NABOKOV ist ein junges Hotel mit grosser Zukunft, wo die Zufriedenheit der Gäste auf 1. Stelle ist. Wir arbeiten daran. Alles bestens - bis zum Wiedersehen.
Positives
That was very goodAnswer from Grandhotel Nabokov
Besten Dank, wir hoffen Sie bei uns bald wieder begrüssen zu dürfen! Alles gute, viel Gesundheit und Freude - bis zum Wiedersehen! Ihr NABOKOV-Team
Positives
The hotel rightfully deserves its 4 stars. From the first to the last day we were satisfied with both the conditions, the treatment and the friendly staff. In any case, we will recommend the hotel to friends and acquaintances, but there is still one “BUT”, which I will write about below.Negatives
But!!! Having arrived home and familiarized ourselves with the final bill in detail, we discovered that we had been charged an extra 1160.00 CZK (46 euros) for 8 gas injections, when in fact we had only purchased 4 additional injections. Perhaps this was the negligence of the young man who was sitting on the ground floor of the SPA Reception that day (10.02). But, as they say, this doesn’t make things any easier for us. In the comments above, we encountered almost the same situation, where a man was charged an extra 67 euros... After this, we can only hope that this kind of “mistake” will not spoil the reputation of the entire hotel as a whole.Answer from Grandhotel Nabokov
Уважаемые гости, спасибо Вам за ваше сообщение. Одновременно прошу извинить нас за возникнувшую ситуацию. Клиенты стандартно получают на докупаемые процедуры счеты, которые гости подписывают, чем выражают cвое согласие с ценой. Я передала Ваше сообщение на медицинский отдел, чтобы порешить и вернуть вам деньги за неиспользованные услуги. По поводу похожей ситуации - надеюсь что прочитали и наш ответ, где мы извинились за это и в этот самый день мы деньги возвратили. Еще раз приношу наши извинения и прошу за понимание /16.2. приезжало 75 новых гостей, уезжало 41/. Вы красиво оценили наши услуги, надеемся приветствовать вас опять в Отеле НАБОКОВ! С наилучшими пожеланиями за всю компанию Eva Voldřichová, sales manager
Positives
Very clean, room service is very good. Good location, parking garage nearby, €50 for 1 week. Colonade where you can drink spring water 100 meters away. Good selection of treatments and cosmetic procedures. Good swimming pool with massage jets and whirlpool. Lots of elevators to reach everything in the hotel quickly. Fitness room isn't bad either, drinking water dispensers everywhere.Negatives
Food is very simple but enough choice. Gas injection is too little and classic massage is just “stroking”. Only one masseuse was a little better than all the others, a shame.Answer from Grandhotel Nabokov
Hallo, liebe Gäste, vielen Dank für Ihre Bewertung. Wir arbeiten daran unser Angebot im Restaurant zu verbessern. Ihre Bemerkungen zu medizienischen Leistungen haben wir auf medizienische Abteilung weiter geleitet. Wir hoffen, bis Sie wieder kommen, wird alles zu Ihrer Zufriedenheit! Mit vielen freundlichen Grüssen von dem ganzen NABOKOV-Team!