references
Елена Корнилова
05.02.2019
Positives
The hotel is new, good rooms, excellent linen, cleanliness, excellent swimming pool and sauna for free, 56 procedures and all were done. The food is good, but with the arrival of new customers the choice has decreased.Negatives
Closer to departure, the sisters became less attentive, forgetting the client after the procedure or not finishing it to the end. The doctor prescribed a mineral bath and mud for one day, I felt bad after such “treatment”. The transfer to the hotel on February 20 caused a lot of trouble. The driver of the minivan 4AC 7499, in response to the client’s request to move Her forward, because She was getting seasick from behind, started a scandal, shouted, and threatened to throw the client out, although there were 3 empty seats in the front of the car. This kind of service is unacceptable!
Answer from Grandhotel Nabokov
Уважаемая Елена Корнилова, спасибо за Ваш отзыв. Мы рады, что Вам понравилось в нашем отеле. Мы всегда стараемся поддерживать чистоту и следить за ассортиментом продуктов. Мы сожалеем, что были так же и негативные моменты во время Вашего пребывания. Будем стараться все исправить и работать еще лучше. Надеемся увидеть Вас в следующем году. С уважением
Ludmila SOKOLKINA
22.01.2019
Positives
Nice, new hotel, everything is very good. The food is excellent, treatment and service too. No comments. Very good doctor and honey. staff. The hotel is located close to the central springs (Carolina, Rudolf) on the other side there is an excellent park where you can walk to the Lesnoy spring. Nice bar with live music, sometimes jazz. The restaurant has a good selection of dishes, something new every day. The rooms are warm, large TV with Russian channels. There is paid parking in the hotel courtyard, but there are not many places there, but you can leave your car in the central parking lot, which is not far away. Thank you very much for a great holiday.
Елена Тарасенко
20.01.2019
Positives
Time of stay January 2019. I really liked the treatment and food and the location of the hotel, everything was great. The hotel is new and the medical and SPA equipment is new. The food is buffet, varied and tasty. The doctor is very kind, responsive and always ready to help. The staff is friendly. The colonnade is nearby, 5 minutes walk. A hotel you want to return to.
Алексей Кашик
15.01.2019
Positives
We really liked it, we had a good rest, the sanatorium staff are very friendly, the schedule of procedures is very convenient, everything can be completed before lunch, there is free time for walks, we express our gratitude for the good organization of our vacation!
svetlana karetnikova
13.01.2019
Positives
Excellent cuisine, excellent rooms, polite staff. Close to springs.Negatives
A very limited range of procedures, lack of examination and specialists. Only a comfortable stay, an excellent hotel, but no treatment. There are few medical staff, nurses work on 2 floors, several departments, despite the absence of vacationers (empty hotel), you have to wait for the procedure, because... no nurse. Inhalation does not meet hygienic requirements - the nurses do not change the disposable corrugated tube for inhalation, explaining that they have replaced the tip, but at the same time we inhale vapors through the tube-hose, which is necessarily changed in other sanatoriums. I asked for a replacement, they just washed it under the tap. I did not go through this procedure again. It is not very convenient during rest and treatment to make unnecessary requests and comments, creating discomfort for yourself. And after this appeal, the staff became less accepting during procedures. Alas. The mineral baths are also baths with huge scale around them, they asked us to wash them, again because this is such a strong source. I had to leave. The next time and subsequent times the bath was always clean, so scale had nothing to do with it. Again, alas. The mood was already lower than necessary, it became unpleasant to be there, since every time we have to explain something, and in return they explain to us. that this is not so, then they correct it. They don't know how to give gas injections. Bruises remain, again they explain that everything depends on the body. But that's not true. We have previously received this procedure in other sanatoriums, and there were never any bruises. So the price and quality do not correspond to what was stated, the video and advertising also do not correspond. There is no need to talk about leisure at all; there are no evening events. On Christmas Day, the extra-charge festive dinner featured festive napkins and music in the restaurant during dinner. Nobody understood the idea of the holiday. A carbon dioxide dry bath is also a procedure - like a semi-procedure - only a bag is put on up to the waist, while this procedure should be applied to the entire body (again, from the experience of other sanatoriums). Treatment is everything. The tests are not taken on the first day and are obtained days later; the meaning of the tests is not clear. An extract from the sanatorium is not issued upon request, so read there. Unfortunately, we were very positive about coming here. And they maintained their spirits, but did not receive treatment. The sanatorium positions itself in the areas of gastrointestinal tract, urology, and heart; there are no specialists, no research.Answer from Grandhotel Nabokov
Добрый день, svetlana karetnikova, спасибо за Ваш отзыв и замечания из Вашего пребывания в нашем отеле! Для ингаляций применяются одноразовые мундштуки, которые после 1 процедуры выбрасываются и происходит чистка и дезинфекция прибора включая трубок точно по гигиеническим правилам Минеральные ванны всегда создают отложения минеральных веществ на ванне, которые, к сожалению, не всегда удается их полностью удалить. На основе Вашего предупреждения мы применяем более эффективный метод очистки. Сухие углекислые ванны в Марианских Лазнях стандартно предоставляются как частичные до талии Синяки после газовых уколов возникают не фальшивым применением газа, но возникают воздействием давления газа в зависимости от качества сосудов Программа лечения составлена таким образом, чтобы клиенту, который придерживается сроков прописанных процедур, совсем не должен был ждать на процедуру Во время завершающего контроля вы от завершающей справки отказались В случае интереса клиента можно заказать специальное обследование – ультразвук, гинеколог, уролог, - амбулаторные услуги врачей специалистов в Марианских Лазнях Курортное лечение это состав физикальных процедур и процедур на базе природных источников - не диагностическое пребывание в больнице. Лабораторный осмотр = профилактическое обследование для определения правильного образа жизни и возможной специализированной медицинской заботы.
Nina Tsigler
06.01.2019
Positives
The hotel is located next to the colonnade, which is very convenient. The staff did an excellent job, the treatment was carried out at a good level, I received everything I needed.Negatives
The buffet was cancelled, which was very disappointing. Breakfast was good, but monotonous. It would be possible to introduce cottage cheese casseroles and cheesecakes into the menu. Dinner did not always have tasty dishes. (the meat was not always well cooked).
Tatjana Daševska
25.12.2018
Positives
New hotel, super staff!!! Rooms were cleaned every day. The medical building was a pleasure. The doctor and nurses did everything to make our stay at the hotel comfortable!Negatives
The downside is the parking! At the city station, the bill for cleaning the rear window was stolen. I didn’t like everything about the food. After a week of staying, the buffet table was removed. They said there weren’t enough people!
Natalya Zorina
18.12.2018
Positives
The hotel made a pleasant impression: everything is new and everywhere is very clean. It is quite large in size, but it is simple and easy to navigate. The medical staff is mostly friendly. Easily respond to requests. Very good mineral baths. The massage is also done in good faith. The restaurant is served by Ukrainian girls. Everyone is nice and diligent. All the restaurant staff are friendly.Negatives
The main negative is related to nutrition. The first two days of our stay there was a declared buffet, there were no problems. Then, due to the small number of guests, we switched to ordering dishes from the menu. This is where the problems started, sometimes there was simply nothing to eat. I wanted to ask: have you tried what you prepared yourself? The soups are too salty, the side dish rice is almost raw, stone dumplings, etc. The doctor advised me to drink a forest spring for heaviness in my stomach and heartburn. We are convinced that it helps. Ordering a la carte dishes is used in many hotels, but the quality of the food is maintained. Apparently, we were simply unlucky that we ended up at the hotel during such a period, but this greatly reduced our rating of the hotel restaurant.Answer from Grandhotel Nabokov
Уважаемая пани Зорина, Спасибо огромное за ваш отзыв! По поводу питания, oказывается, что выбор по меню для нас сложнее чем шведский стол. Наш отель сейчас принял меры, чтобы улучшить наше предложение питания по меню, происходит аудит отдела ресторана и кухни. Не знаю, если вы сразу на месте сказали официанткам или менеджеру отеля, что вы не довольны - так как это единственный вариант, как возможно порешить ситуацию, чтобы клиент был доволен. Наперекор выше указанному надеемся приветствовать вас еще раз в красивом отеле НАБОКОВ. Желаем много здоровья и счастья.
Татьяна Белоусова
08.12.2018
Positives
Silence, peace, it feels like we are alone in the hotel. Mountain air, nature, everything is beautiful there.
Alla Boisova
04.12.2018
Positives
I liked everything, no complaints. The hotel is clean, comfortable, pleasant staff. Quite a varied menu: always a variety of fish and vegetables. This was important for me, since I don’t eat meat) I would be happy to come to this hotel again.
Valentina Kukharenko
04.12.2018
Positives
Excellent work by the resort staffNegatives
It is advisable to add fish dishes to the menu. Remove salted herring from breakfast for lunch.
Елена Синельникова
03.12.2018
Positives
I am very pleased with both the treatment and my stay at the Grandhotel Nabokov! I would like to hope that the price and quality will remain unchanged!
Лариса Терехина
30.11.2018
Positives
The hotel is big. It shines with newness and purity! Spacious rooms. Treatment at the highest level (I was treated in almost all four-star hotels in Lazne). Friendly staff and attentive, thoughtful doctor. Liked everything.Negatives
Minor shortcomings in treatment: lack of thermometers in the bathrooms, location of inhalations and oxygen therapy in the same room. No other comments.
Нуржамал Дуйсенгулова
20.11.2018
Positives
Sanatorium after major reconstruction. The interior, equipment, rooms, treatment areas are new and personal items of good quality. The food is well organized. It was pleasant to be in the sanatorium. The staff is courteous and friendly.Negatives
The treatment leaves much to be desired. Especially the doctor’s appointment is formalized, one doctor does not analyze the patient’s needs for the procedure deeply enough. A blood test was ordered, but the results have not yet been requested and have not been submitted, although these procedures are included in the list of paid services. Of the three massage therapists who had the procedure, only one turned out to be professional and did a high-quality massage. The medical staff worked harmoniously on the paraffin and in the electrotherapy room.Answer from Grandhotel Nabokov
Добрый день, Нуржамал Дуйсенгулова. Спасибо за Ваш отзыв. Příjem klienta probíhal standartně – 20 minut – tj. anamnéza všech onemocnění a zdravotních obtíží klienta, fyzikální vyšetření a předpis procedur, který vždy vedu jako dialog s klientem. Reakce klientů na terapeuty je vždy velmi individuální. Pokud tedy např. masér klientovi nevyhovuje z různých důvodů, tak se snažíme ihned nabídnout terapeuta – maséra jiného. Přijímám pouze výtku ohledně výsledků laboratorních výsledků, které jsem opravdu zapomněla klientce vydat. Ale paní N.D. byla ve středu 30.10.u mne na výstupním vyšetření a i ona se mohla na výsledky zeptat. Nejspíše si nevzpomněla i ona. Navíc při vstupním vyšetření všechny klienty upozorňuji na možnost si pro výsledky zajít i mimo objednaný termín kontrolního nebo výstupního vyšetření. Pokud nám bude zaslána její emailová adresa, velmi ráda jí výsledky zašlu i s vysvětlením.
Eugen Rempel
19.11.2018
Positives
-Very friendly attentive staff. -Sufficient applications selection. -Large selection of books by the writer Nabokov and illustrated books about Marienbad. -Every evening there is live music in the hotel foyer. -Very large selection of delicious cakes in the restaurant and at the bar. -Very large selection of drinks: various juices, coffee, tea at the breakfast and evening buffet. -Very tasty main courses: fish, ring meat and vegetables. -Very large selection of fresh fruit for breakfast and dinner. We would like to thank the owner of the Hotel “Nabokov” Mr. Zaynalabidov Salav and his employees. We wish him, all his employees and Sanatorium employees much success and all the best. Kind regards, Natalia & Eugen Rempel, Regensburg, vacation/spa from October 29th to November 11th, 2018Negatives
-Thermal drinking spring in the hotel closes at 5:00 p.m. -It would be desirable for all employees in the SPA area to have minimal knowledge of Russian, German or English. This would make communication with hotel guests much easier.
Marcel Boub
18.11.2018
Positives
We were very satisfied with the doctor, therapists and service staff.Negatives
Long distances to therapy, what was very negative were the many steps for people with walking difficulties, no grab bar in the shower and tub from the aromatic bath. Despite the paid parking space, you have to take a detour to the hotel after a tour because the door is not open from the outside can be opened
Andreas Beyrle
18.11.2018
Positives
Very friendly staff. Quiet location close to the center
TATIANA MILORADOVA
16.11.2018
Positives
A beautiful hotel. Great location, nice spacious room with a comfortable bed and nice linens. The room has a kettle and tea accessories. Treatment is standard, as in all hotels in Marianske Lazne. The food is varied. The service staff in the restaurant is attentive and friendly. The hotel is very clean and comfortable. There is a good sauna and swimming pool.Negatives
There is no mud bath.
Александр Брух
15.11.2018
Positives
I really enjoyed the rest and the treatment. This is not the first time in Marienbad, so there is something to compare with. Everything is new, snow-white bed, towels and bathrobes. New furniture and beautiful flooring. Gorgeous swimming pool, jacuzzi and sauna. The staff knows their stuff, although they are mostly young girls from Ukraine. The doctors are attentive and speak Russian well. There are no problems with food either, everything is fresh and tasty. The colonnade with water is very close. You can come on the weekend just with friends to drink beer and take a steam bath. I recommend it, you will not regret your time and money.Negatives
So, since the hotel is big, we had to run around a lot. But this is also good for health. One thing is not clear - the sauna is on one floor and the swimming pool is on the other. This of course has its own inconveniences.
Евгения Гениевская
11.11.2018
Positives
The hotel is excellent, new. The staff is helpful.
sofa kudlacn
10.11.2018
Positives
Wonderful holiday. Everything is worthy. Varied food. Attentive staff. High-quality room cleaning. Convenient location of the hotel. I would like to note the efficient work of sanatoriums.com. A decent medical base that I really want to strengthen. But I think that the hotel is simply “picking up speed” and over time the medical facilities will also be at a decent level. Wonderful pool and saunas. We hope to stay at this hotel more than once. Thanks sanatoriums.com
Константин Ребенко
07.11.2018
Positives
Everything was very good. We had a nice time!!!!
Ирина Лымарь
31.10.2018
Positives
I liked everything, the fabulous place, the royal building, the decor, all the service at the highest level, we highly recommend it.Negatives
I would like to see clocks in treatment rooms and light music,
Nina Maksymenko
31.10.2018
Positives
We received only positive emotions! The treatment is good, the food is excellent, the staff is very friendly.
Natalia Martynova
30.10.2018