references
Hilda Fischer
22.05.2023
Positives
I stayed at their hotel with my husband. The location near the spa park is great. The ambience of the hotel is very nice. The front desk staff was okay. The staff in the restaurant were good overall, unfortunately not all of them. In the evening we wanted to order something to drink, unfortunately the waitress were always in another room or somewhere, so when we finished eating and no one came to us, we just left. The food was good and plentiful. The room was nice, unfortunately we booked a superior double room, unfortunately our room was about 25 m² in size. The only thing that can really be expanded are the applications. We had a total of 26 treatments, what I got were: 2 inhalations, 8 paraffin treatments and 5 dry gas baths, the cheapest and easiest treatments, although there are good offers. What I liked and liked was just the mineral water bath and the massage. Some wellness music during the treatments would be nice, so you can relax better. We would have liked a little more “wellness feeling”. The stay itself was very nice, and the hotel is also very new and modern. I would still like to vacation in the hotel again. And also recommend it to others.Negatives
As already written, the applications could be a little better. Although I explained my health problems to the doctor, I received almost no real treatment for it.
Leonid Kogan
21.05.2023
Positives
Excellent hotel. Excellent medical base. Polite and helpful staff. Tasty food. Nice pool and sauna.
Zina Stamat
15.05.2023
Positives
The hotel is clean, the room is cleaned daily, the treatment is very well organized, thanks to the staff,Negatives
The hotel is large, and when there is a large influx of people, they cannot cope, there are long lines at the reception, and in the restaurant, there is nothing missing, if it was possible, I would only take breakfast, lunch and dinner... very bad. I don’t recommend Parking....😤😤😤 hotel story, they charge money for parking (7€) but there is no space (that’s your problem) well, if the car is good... advice... it’s better not to take parking, we scratched the car, narrow parking 🥹🥹🥹. As for the doctor... he listens, beeps and that's it, he doesn't even measure blood pressure, he doesn't touch clients... it's very strange for me, don't take the Salty room, it's artificial - it's a pity
Elvira Butschbach
07.05.2023
Negatives
Just wishes. Place flower arrangements in the transitions. There is plenty of space. Paintings would also be nice. It’s too formal and gloomy near some of the offices....
Monika Schneider
16.04.2023
Positives
Nice staff, clean room, good food. Were very satisfied. The hotel can be recommended.
Sergei Ivanov
11.04.2023
Positives
Good location, usual food for hotels of this level and for Marianske Lazne in particular, average service, everything was expected.Negatives
I would like to note the unprofessionalism and unfriendliness of some of the nurses who perform procedures, especially the girl Olona. We ask the hotel administration to work with such employees, it really spoils the impression of a good hotel, there is no desire to return there.
Erika Frauenberger
09.04.2023
Positives
Very quiet location, pleasant atmosphere, very friendly staff. Interesting beneficial applications. Thank you!
Andrej Schlegel
09.04.2023
Positives
We are very pleased with our stay at this hotel. Everything is wonderful. Thank you for such good service
Matthias Müller
03.04.2023
Positives
The overall stay was very pleasant. The food was very good.Negatives
First the bar was missing the liqueur to prepare cocktails and then the straws were missing.
Tatjana Schimmer
29.03.2023
Positives
Everything was excellent. The food in the restaurant was delicious, the staff friendly and helpful. I will gladly come again.
Dieter Hammerschmidt
27.03.2023
Positives
The entire property impresses with its high level of cleanliness. Our treatment appointments (complex treatment with 24 applications) were almost at the same time and usually until lunch, so that there was plenty of free time for longer hikes and short trips into the surrounding area. All employees are very friendly.Negatives
Only a few employees at the clinic speak German. Questions, explanations, etc. were not possible during the treatments.
Ramona Güllner
20.03.2023
Positives
Everything in the hotel is really great, including the fitness room.Negatives
Caution!!! Parking situation very confusing. You will quickly be ripped off (parking claw) 25 euros. If you found something, 4 euros per day.
Oleg Kovtun
19.03.2023
Positives
The service is good!Negatives
Compared to the previous visit, the quality of food is worse.
Dieter Jaekel
12.03.2023
Positives
Very nice hotel with nice and friendly staff in all areas. We really enjoyed the holiday.Negatives
For the size of the hotel complex there are not enough loungers in the spa and wellness area. No drinks at lunch other than water from the water dispenser. It would be nice if the drinks machine worked like it does at breakfast
Tanja Friesen
06.03.2023
Positives
Everything was very good. I liked it very much. ThanksNegatives
There is nothing negative.
Леонид Зазулинский
05.03.2023
Negatives
there are rooms with an unpleasant smell and this deters many from visiting again
Nelli Ribalko
05.03.2023
Positives
Excellent location. 100 meters from the colonnade. Central location. Nearby there is a huge park for walking with a Forest Spring. Excellent, attentive staff. Fluent in Czech, Russian, German, languages. Clean and tidy.Negatives
In the first days of our vacation, the hotel was overcrowded. There weren’t enough seats in the restaurant. They gave us a table. But no matter how you came. The table was occupied all the time. My mother and I were 70% disabled in movement. We were always seated at another table. Which led to unpleasant situations. People approached who had been assigned this table. And a conflict began. They simply poured a tub of negativity on us. Unfortunately, Russian-speaking comrades are not always shy in their expressions. After 3 days, this problem was solved. But the beginning of the vacation was ruined... In my opinion .It would be better in such a situation when there are a lot of people in the hotel at the same time. It would be better to make a free choice of seating. And not push people together.
Elisabeth Golikow
03.03.2023
Positives
I have already recommended it to my friends. I liked everything, the staff is very friendly, welcoming. The procedures are good. The rooms are warm and clean. The food in the restaurant is varied, tasty, fresh.Negatives
problem with parking a car and running around with paying for a parking space...
Larissa Götz
02.03.2023
Positives
We have already visited this hotel 11 times! We are not planning to change yet, we are going again in April. This is the best place for us, wonderful staff! I would especially like to mention the restaurant workers: Lena and Angelica. And of course, massage therapist Natalya, an expert in her field!!! We always say thank you to everyone. I would really like to receive a discount for regular customers.
Johannes Schwabaur
02.03.2023
Positives
Nice saunas. Very tasty meat. Great staff.Negatives
There was no tea at lunchtime. The side dishes were a little warm or cold. There was no tea in the evening either.
Ley Hinz
01.03.2023
Positives
the hotel is located next to the springs. The food is at a good level, especially dinner, tasty and high quality. We are satisfied with the treatment, we received all the procedures we wanted. Very good massages.Negatives
I didn’t like the fact that some people go to the sauna naked. Unpleasant.
irene wiens
28.02.2023
Positives
It was an unforgettable holiday. The entire staff was very friendly and competent everywhere. The transfer offer was a great thing! EVERYTHING was perfect for us! 100% recommendation!!
Swetlana Heinz
14.02.2023
Positives
It is worth recommending, I am thrilled and would spend the trip there again
Viktor Sichwardt
13.02.2023