references
Елена Белоусова
15.04.2018
Positives
Relaxation and treatment at the Humbolt Spa Hotel gave me only positive impressions. Convenient location, my room window overlooked the Tepla River and Dvorak Park. The room has daily high-quality cleaning. The work of the cooks is beyond praise: very tasty hot dishes and baked goods. The assortment of salads is somewhat meager, but this does not spoil the overall picture. The medical staff approaches each guest with attention and compassion. The range of procedures is quite extensive. The reception service, in my opinion, also works smoothly, promptly responds to requests, helps in organizing recreation not only at the hotel, but also at the resort in general (excursions, health path routes). I liked everything, thank you very much!!!!Negatives
There are no cons.
GALINA LAIZANE
14.04.2018
Positives
Good afternoon I liked everything very much. Room cleaning was excellent, replacement of linen and bathrobes was excellent. Excellent food, lots of fruits and a varied menu. Excellent treatment. I am very pleased.Negatives
no negativity
Oleg Navodnyy
12.04.2018
Positives
Very friendly, helpful staff. They will explain everything, advise, and help. The hotel is in a convenient location for both the drinking promenade and cultural programs. Quiet place. Seriously cleaned once a week. Every day just a change of towels, possibly bathrobes, and regular tidying. Not a bad spa complex on the 6th floor. Very decent food made to order. You will always find a choice to suit every taste. The medical staff mostly tries to help. A good selection of treatment procedures (in particular, there is a Charcot shower, which is quite rare)Negatives
Breakfast is almost monotonous. Very often the cottage cheese ran out quickly! Physiotherapy equipment sometimes malfunctions and is repaired by knocking!
Erwin Meder
09.04.2018
Positives
We were at the Sanatorium for the first time and we really liked everything. Thank you very much everyone.
марат сахибгареев
08.04.2018
Positives
Excellent varied dietary food, beyond all praise. Wonderful room. Very friendly and welcoming staff. Convenient location of the hotel. Good medical facilities. Nice spa complex.Negatives
There is no permanent presence of a doctor in the building. (The doctor does not come in every day and for a very short time). Careless and not very attentive attitude towards the patient during the initial appointment. To save appointment time, he sees the whole family at once. He prescribes procedures (for example, mud applications, massage, etc.) without specifying any details. The patient has to decide for himself and explain to the medical staff what to apply and where, etc. The price category of the rooms is not entirely clear. A deluxe with two bathrooms, a beautiful view from the windows, with a large balcony costs the same as a much smaller deluxe with one bathroom, without a balcony and overlooking the courtyard-well.
Екатерина Роос
08.04.2018
Positives
We were in the sanatorium from March 18 to April 1. The hotel was cozy, the room was good, the cleaning was high-quality, the maids tried not to interfere, they always coordinated the cleaning time. I also liked the food, quite varied, fruits and pastries were delicious. The staff is friendly, both at the reception and in the restaurant.Negatives
We arrived at the hotel in the evening at about half past eight, we didn’t get to dinner, but we also didn’t get anything in return, as happens in other hotels. We got the impression that we weren’t expected here at all. The organization of treatment was simply terrible. The head nurse was on vacation and some anxious aunt was running instead of her, torn between the computer and physical procedures. She couldn’t take a blood test from me, she just couldn’t do it. If a problem arose, there was simply no one to ask. In the first two days, long queues formed for gas injections, since everyone was invited at the same time. The procedures were explained illiterately, 1-2 on one day, 6-7 on another, not surprising. that many people had high blood pressure. The doctor's appointment was very short and formal and there was only one, instead of the required two. The doctor is also always in a hurry, apparently works for several hotels and does not even try to understand our problems. I think that next time we will choose another hotel.
Vladimir Oputin
08.04.2018
Positives
Overall very good!Negatives
Arrange an appointment with the doctor.
Aleksandr Davydenko
31.03.2018
Negatives
There is no variety of dessert dishes like before! It's a pity!
Vladimirs Nesterenko
28.03.2018
Positives
Everything is at a high level: the location of the hotel, the quality of the rooms, food, treatment, attention of the staff, equipment of the medical facility, etc.Negatives
Perhaps off topic: I’m trying to book an apartment in Humboldt for the second half of April or May 2019 and it doesn’t work out. What am I doing wrong? Last year everything turned out easy. Thank you. I wish you success. Your site is extremely necessary. And the negative about the resort and hotel is 0.0.
Наталья Морохова
25.03.2018
Positives
Excellent medical base. Highly qualified medical staff. Convenient location of the hotel.Negatives
There is no negativity. Suggestion: include vegetarian dishes on the menu every day.
Maria Shuranova
24.03.2018
Positives
We were accommodated for free in a room two levels higher than we had booked, treatment was carried out every day, seven days a week, replacing or rescheduling procedures was not a problem, the room was cleaned every day with a replacement towel, bed and bathrobes were changed every three days, the hotel was very conveniently located , I really liked the dishes cooked according to the menu.Negatives
The hotel staff was constantly changing (waiters, nurses), we did not understand why this was happening. It's good that the maid was always there. Flies were flying over the bread in the dining room. No one attempted to fight them. There is no kettle, mugs or refrigerator in the room, only a small minibar.
Elena Glukhareva
19.03.2018
Negatives
The diet menu did not correspond to the diet - pork for dinner was very surprising in the diet menu
Natalia Arkhipova
19.03.2018
Positives
Very good hotel. The food is wonderful, during our two weeks of stay the dinners were never repeated (there were 2 meals a day). The breakfasts are very filling, lots of fruit, even watermelons in February, a variety of pastries. On Wednesday evenings there is live music at dinner. The hotel is very clean, cleaned every day, towels and bathrobes changed frequently, bed linen 2 times in 13 nights. The treatment is what is needed, after a 2-week stay the back pain stopped (injections, lymphatic drainage, endo-vaco and carbon dioxide baths did their job). Very pleased with my stay, I recommend it to everyone. Excellent staff attitude and excellent location in relation to the springs.
Valentina Dreiling
12.03.2018
Positives
It was just wonderful! Everything was very well organized and thought out. We will definitely come again!Negatives
Well, only if parking is a little cheaper. Well, this is not a negative, but a wish....
Лариса Кастье
10.03.2018
Positives
The hotel is located in the city center. Very comfortably. The street is quiet. The staff (all) are very attentive and welcoming. The procedures are carried out on the second floor (you don’t have to go through labyrinths like in other hotels). A small pool and sauna are quite sufficient for a small hotel. The kids liked it and so did we. The hotel is very clean. It's a few minutes walk to all sources (shops, etc.). We wish everyone a pleasant holiday!Negatives
We lived on the 6th (last) floor. Room 601. 2 adults, 2 children. One slept on the bed, the other on the folding sofa (or rather suffered, since the sofa looked like a slide with waves, a nightmare). There were no blackout curtains in the large bedroom; we woke up with the first rays of the sun. There was no hanger bar in the closet in the small room. In general, if not for these 3 shortcomings, we could say that we had a wonderful time. Still, the human factor is the main thing. And the people working at this hotel are wonderful.
Alla Hildebrandt
08.03.2018
Positives
I liked everything very much. We will definitely come again.
НАТАЛИЯ БАЛАКИНА
01.03.2018
Positives
Hotel "Humboldt 4*" is located in the center of Karlovy Vary, opposite the Dvorak Gardens, on the banks of the Tepla River. The place is picturesque. Not far from the springs. The hotel is very comfortable to stay. The rooms are cleaned daily, there is a good treatment facility with professional medical staff, a two-week stay is 40 procedures. Attentive service from the entire team. There is a well-coordinated team working here, headed by a young leader of a new type. The hotel is in great demand. Special thanks to the team of the company "sanatoriums.com", which honestly and creatively works in the tourism market and helps us to be healthy and happy, taking care of each client in a timely manner and giving the right advice in choosing a hotel, transfer, excursion. I have been using your services with pleasure for 3 years now. I recommend you to my friends. Continued prosperity. Thanks for the work. Special thanks to Iren and Petr Plzak, Evgeniy Korlstelev, Milan. Sincerely, Natalia Balakina. See you!!!
Константин Соломенников
28.02.2018
Positives
We really liked the sanatorium. Convenient location close to the springs to go to the city, also nearby. The resort staff is friendly and helpful. In the hotel lobby you will always be greeted with a smile and greeting. The treatment facilities are the same as in many sanatoriums in Karlovy Vary. A huge plus of this sanatorium is the medical building, which is located on the second floor of the main building. I think this is very convenient, especially for older people: you don’t have to run anywhere, look for your office, get confused between floors, and in some sanatoriums, even buildings. You calmly enter the medical building, leave your appointment sheet at the reception desk, and calmly communicate with other vacationers and wait on the sofa to be invited. No fuss, running around or anything like that. Moreover, the girls working in the medical building are quite responsive; they will tell, show, explain and help everything. The equipment in the medical building is new, we had enough procedures, we just missed the “salt cave”, there is none in the sanatorium. Although, when we were driving, we knew about it. During the 10 days we stayed in the room, our bed linen, bathrobes and slippers were changed 4 times. The room is cleaned every day, a little early, but it’s probably no different, like when we left for breakfast, they cleaned up our place. Nutrition is a completely separate topic. We read reviews that this is the weak point of the sanatorium, and the food needs to be improved. DON'T TRUST ANYONE!!! The assortment of dishes is quite large, there is a choice for every taste, the preparation is simply wonderful, everything is very tasty, the portions are simply huge, there are always sweet pastries for breakfast, lunch and dinner, for lunch and dinner there is also an assortment of fruits: apples, grapes, kiwis, plums, bananas , tangerines, pears, oranges, watermelons, melons, pineapples. But not in one day such an assortment at once, but at least three or four types of fruit at a time. Believe me, we have something to compare the food in Karlovy Vary sanatoriums with. Even the more rated hotels seemed weaker in terms of cuisine. There is a separate dietary menu (where everything is harmless, but for us it is not tasty, although if health forces it, then there is no escape...) And also a swimming pool, sauna and hot tub. You can go to the pool and bath all day long for free, the water is clean and the temperature is comfortable. From 16 o'clock the saunas are turned on, there are two of them: one is dry, like a Finnish one, the second is a hammam. There are sun loungers for relaxing, clean towels, a cooler with cold and hot water, a radio, two exercise machines: one elliptical and the other some kind of vibration. You can spend a very pleasant time there before dinner.Negatives
When you arrive in Karlovy Vary, everything negative remains somewhere far away. For us, the goal of visiting this resort is to get as many positive emotions as possible and enjoyment from everything around us. And whoever needs negativity will find it in heaven.
Елена Хопсу
23.02.2018
Positives
Thank you very much, we got what we wanted. The reality completely coincided with what I read on the site. Big thanks to everyone again! We will recommend!
Нина Бычкова
21.02.2018
Positives
I really really liked everything. I can say - it’s great as it’s written to the left. For all
Alexander Koptin
18.02.2018
Positives
The two-week stay left the most pleasant impressions. Excellent location (5-7 min) to the source Nr. 15, the compactness of the hotel - only 37 comfortable rooms, impeccable staff work and excellent and varied food. This is our 5th visit to the resort and in our opinion it was in the best hotel we have chosen over the years. Our deep gratitude to the hotel administrator, Mr. Yuri, the head nurse, Mrs. Sharka, and all the employees of the balneo center and restaurant for their professionalism, cordial hospitality and desire to provide complete, high-quality rest and treatment; for the atmosphere, comfort and coziness created by their efforts. We will definitely come back again and again!Negatives
The centralized vacuum cleaner in the hallway of each room makes a lot of noise during the morning cleaning hours.
LIUDMILA GLADYSHEVA
07.02.2018
Positives
We had a wonderful holiday at the Humboldt Hotel: excellent work by the managers at the reception, medical procedures were completed without queues. I especially want to express my gratitude to the massage therapist Alexander for his professional work and the nurse who gives gas injections. The room cleaning is good.Negatives
But there are also disadvantages: it is necessary to change the pillows in the rooms, which is simply terrible. Regarding food, I have a proposal to share a main dish and a side dish; this is not only my wish, but also that of other hotel guests. During breakfast, it is necessary to provide better heating of the buffet dishes. On some days the soups were too fatty; not all guests could eat them due to health reasons and there was no alternative. Conclusion, the hotel corresponds to the declared four, but the food needs to be improved. I will consider this hotel for a repeat trip if the price does not rise.Answer from Humboldt Park Hotel & Spa
Уважаемая г-жа Гладышева, спасибо за Ваш отзыв и за информацию о том, где нам надо проверить качество нашего сервиса. Мы все Ваши замечания приняли серьезно и работаем на устранении неполадок. Будем рады увидеть Вас в следующий раз и услышать Ваше мнение. С уважением, Дагмар, сейлс менеджер
Margarita Pashkovskaya
04.02.2018
Positives
The hotel strictly provides the promised 20 treatments per week. In addition, procedures are available on Saturday and Sunday. This rarely happens anywhere. Excellent staff in the balneocenter, restaurant and reception: professional, friendly, responsive. Michal and Yuri are the best! Quick response of all services to requests and comments. They always tried to diversify the food in the restaurant. Every day there were dietary dishes, which is important for people who came to treat their gastrointestinal tract.Negatives
The quality of cleaning in the rooms and in the hotel is very satisfactory. There is old dust in some places in the room. Perhaps I was unlucky, but in my room the sink was cracked, there were cracks in the corners and on the ceiling. Dishes ordered were often tasteless.Answer from Humboldt Park Hotel & Spa
Уважаемая г-жа Пашковская, спасибо за Ваши позитивные отзывы о лечении и питании в нашем отеле. Качество уборки мы стали еще строже проверять, чтобы впечатления туристов ни что не портило. Мы надеемся увидеть Вас в следующий раз и по подробнее услышать Ваше мнение о том, что нам можно улучшить. С уважением, Дагмар, сейлс менеджер
Sergey Schneider
03.02.2018
Positives
Everything was very good, I especially want to note the work of Yuri, a virtuoso of his craft.Negatives
Negative - Simona's unprofessional work. The payment receipt was issued in Czech. This caused us inconvenience and additional troubles upon arrival home.Answer from Humboldt Park Hotel & Spa
Уважаемый г-н Schneider, мы хотели бы дополнительно извиниться за неудобства, которые возникли в связи с чеком на языке государства где отель находится. Симона у нас работает совсем недавно и поэтому, к сожалению, допустила ошибку. Мы рады будем доставить Вам либо перевод либо копию чека на русском или немецком языке. С уважением, Дагмар, сейлс менеджер
Александр Дубинкин
01.02.2018
Positives
Good work by the administrators, I especially want to mention Yuri, a responsive, attentive, positive person. Instead of the booked economy room, we received a junior suite as a bonus. Good work of the medical center. Delicious varied food. Karlovy Vary is good at any time of the year. Last time we were in May.Negatives
Of the 8 days of our stay, the elevator did not work for 4 days, and our room was on the high 5th floor. Moths were actively flying in the junior suite. On the first night, we woke up from a strong roar from above at 7 o'clock in the morning, later it turned out that it was cleaning. In a restaurant there is a swarm of flies above a tray of bread. Next time we will choose another resortAnswer from Humboldt Park Hotel & Spa
Уважаемый г-н Дубинкин, спасибо за Ваш отзыв и за информацию о недостатках, которые Вы обнаружили. За то, что не работал лифт мы очень извиняемся, хотя это был форс мажор на который мы не могли повлиять. Гостиница обеспечена двумя лифтами и по мне доступной информации второй лифт в то время работал нормально. С уважением, Дагмар сейлс менеджер
Elena Lebedeva
31.01.2018
Positives
I liked everything: location, accommodation, food, treatment, staff. We had a rest from 28.12. to 01/04/18. A small, cozy hotel with friendly staff and good medical facilities. High ceilings, pleasant interior, warmth in the room (regulated radiators), warmth in the hotel. It’s comfortable to walk from your room to treatments in slippers and a robe. The treatment department is open from 7.30 to 19.30, procedures were prescribed both in the morning and in the afternoon. These days it worked seven days a week. Many thanks from us to Mrs. Anna!!! We highly recommend that you go to the medical department immediately upon arrival without waiting for a doctor’s appointment! It’s convenient to walk to the springs - right from the hotel, down the stairs and through the park (you can do it without steps, along the sidewalk along the road). To Geyser (No. 1) no more than 15 minutes, to Sadovoy (No. 12) - 3 minutes. I liked the food on the menu; there were poultry, meat and fish dishes to choose from. Deliciously prepared, beautiful presentation. I would say the portions are large. Breakfast is a buffet too with enough hot and cold options to choose from. Good times and durations for breakfast, lunch - 2 hours, dinner - 2.5. A New Year's celebration was organized with interesting dishes, entertainment, champagne and fireworks. We recommend this hotel! Transfers were ordered from Sanatoriums, everything was on time, comfortable and of high quality.Negatives
We never received an invitation from the hotel to apply for a Schengen visa. Underwater massage is a hardware massage, only the back surface of the body and a little on the side are well massaged.Answer from Humboldt Park Hotel & Spa
Уважаемая г-жа Лебедева, огромное спасибо за подробный отзыв. Мы особенно рады, что Вам понравилось питание формой меню, которое помогает поддержать не только здоровье, а тоже фигуру. С уважением, Дагмар, сейлс менеджер
Andrey Marchenko
31.01.2018
Positives
We rested in December. I liked absolutely everything. I would especially like to note the work of the staff of the medical department. All procedures are carried out efficiently and on time. Well done!Negatives
There is no negativity.Answer from Humboldt Park Hotel & Spa
Уважаемый г-н Марченко, спасибо за Ваши слова. Мы очень рады, что Вы у нас хорошо отдохнули. Рады будем приветствовать Вас в нашем отеле в следующий раз. С уважением, Дагмар, сейлс менеджер
Gennadiy Rybintsev
31.01.2018
Positives
I liked everything very muchNegatives
no negativity
Luba Eriksson
28.01.2018
Positives
Very nice staff, polite and cheerful. The room is cozy and good bed. Honey Sister and everyone else are very polite, and all procedures are done to the minute, well done!!!! The hotel is close to the river and the center is not far from buses. . I recommend this place, the price is good. Lyuba, SwedenNegatives
The kitchen is not very good, or I'm spoiled!Answer from Humboldt Park Hotel & Spa
Уважаемая госпожа Eriksson. благодарю Вас за положительный отзыв о нашем отеле. Вашу похвалу я лично передал каждому отделу. Что же касается кухни то у нас есть на каждый день выбор из 4х блюд. Можно выбрать как и стандартное так и диетическое питание. С уважением Роберт Кайгулов Менеджер по продажам и маркетингу
galina sarapulova
27.01.2018
Positives
Unexpectedly, I found a very nice stylish hotel - Humboldt - right in the center of Karlovy Vary and not far from the springs! The restaurant and reception hall are so elegantly decorated, beautiful curtains like in Italy and good quality furniture in all rooms. The people are smiling and friendly at the reception and during the procedures - Mikhail and Yuri! There are enough procedures and can be changed, there is a swimming pool and a jacuzzi + sauna for free. The food is mainly dietary - no fried, fatty, or spicy food. In winter there are up to 8-10 types of fruits + watermelons. The price is optimal - not overpriced, which is nice. I liked everything! I go every year, but to different sanatoriums in the Czech Republic. And I wanted to come to this sanatorium again.Negatives
I didn't pay attention to the little things.Answer from Humboldt Park Hotel & Spa
Уважаемая госпожа Sarapulova. благодарю Вас за столь развернутый и положительный отзыв. Мы очень рады что работа над сервисом и дизайном отеля дает свои плоды. Для отеля нету лучшей похвалы когда гость готов вновь вернуться. Будем с нетерпением Вас ждать в следующий приезд. С уважением Роберт Кайгулов Менеджер по продажам и маркетингу