references
Positives
My husband and I were there from 02/5/2017 to 02/17/2017. I really liked the hotel, it is located in a very convenient location, a five-minute walk to the springs. I also liked everything about the hotel. The staff is very friendly. At the reception desk you are always greeted by friendly employees. I would especially like to mention the manager Yura. We wanted everything to be very clean and comfortable. During the procedures, you are greeted by a very friendly and friendly team. All procedures are carried out on time. If you have any request, they will always listen to you carefully and help you. For this, many thanks to the entire small but friendly team. The food was varied and always delicious. For this, many thanks to the cook and waiters, who also always greeted us friendly and served very well. The holiday turned out to be excellent, we left feeling as if we had stayed with good relatives. We'll come again!!!!Positives
Very nice staff, they try to please you in everything.Negatives
The sauna is not open enough time.Positives
The staff work at a professional level. No comments. I liked the rest and treatment.Positives
Hello! I spent wonderful days in this hotel from 01/13/2017-01/27/2017 They gave me an improved room, although I ordered the usual standard. Double bed, good quality bed linen, this is important for me, I always take my own, it wasn’t needed here. The programs are in Russian, well, this is for those who like to watch TV! I lived in 509, the sound insulation was excellent. Towels were changed every day, there was a robe, slippers, shampoo, soap, hairdryer. At the reception, Mikhas and Alexey and the girl, unfortunately I don’t remember her name, will help with any question. I ordered theater tickets, found out the bus schedule to shopping centers. Everyone speaks Russian! The cuisine is a decent menu. Every day something new, stewed rabbit, tongue, goulash, pork, beef, chicken, salmon and various white fish, soups, herbs, vegetables, fruits, pastries. Everything is delicious. If you hope to lose weight, it’s unlikely! You want everything try it. Thanks to the cooks and waiters, always with a smile, they will tell you where what dish is and what it is made from. The doctor prescribes the procedures at the first visit, they take blood for analysis. Sharka and Radka are always greeted with joy, treated like a long-awaited guest who has finally arrived. All procedures last 20 minutes. Gas injections, gas bag, lymphatic drainage, pearl bath etc. If you don’t like something, you can replace it with another procedure or pay for additional ones. Swimming pool, jacuzzi, sauna, Turkish bath - all at your disposal! Source No. 6 is only a 7-minute walk, sources No. 12 and No. 15 are very close - 4 minutes. Thank you everyone for the warm welcome! I'll definitely be back! Svetlana FinlandPositives
a very beautiful and cozy sanatorium, the rooms were always clean and tidy, towels were changed literally every day. Also, the treatment and food were at the highest level, such a variety of dishes for two weeks has never been seen in any hotel. Thanks to all the staff for the comfort and the homely atmosphere in the hotel. I recommend this hotel to everyoneNegatives
There simply cannot be any downsides to a hotel with such staff.Positives
Excellent, attentive staff in the medical building and at the reception. There are no complaints about the staff!!! A pleasant moment - a compliment from the hotel in the form of champagne for your birthday. Nice, comfortable baths and rooms for taking them. But that's probably all. And the hotel management has some requests and some recommendations if they want to qualify for 4 stars!!! DON'T PULL!!! And this is not only our opinion, but also the opinion of many guests who vacationed with us and shared their impressions.Negatives
1. A HUGE minus of the hotel, the smoking bar is located right at the entrance to the RESTAURANT, where breakfast, lunch, and dinner are held. ALL the smoke trails not only into the restaurant, but also rises upward due to the draft. We lived on the 3rd floor!!! Believe it or not, it reached us!!! Since I don’t smoke, this was UNPLEASANT, and a daily occurrence. 2. The water in the pool is quite cold (5 people got sick during our stay) 3. Room cleaning also leaves much to be desired. Let me give you an example. When checking into the room: a splattered mirror, white hair on the carpet (my hair is black) that had been lying there for 2 days, dust on the pictures and the mirror. 4. Quite OLD equipment (requires updating, especially the lymphatic drainage apparatus) - note to the hotel management. 5. There is a lack of space - people sit in a PASSAGE corridor, for example during the “paraffin gloves” procedure - it’s not comfortable, everyone passes through you, like in the subway. The same applies to inhalations - they also take place in the corridor near the baths. 6. Well, the last nuance that ALL the guests talked about is the lack of regular water for lunch and dinner.!!! IT IS CLEAR that we order tea and coffee separately. BUT... the lack of water for 4 stars is simply UNACCEPTABLE!!! Let me give you an example again. People needed to take medicine with meals, which was naturally washed down with water. Someone choked - they also need water! There is no water - just a shock! This is the FIRST time we see this in a hotel that positions itself as 4 stars. 7. Regarding the cuisine, the chefs cook delicious food, but the range of dishes is small. Especially monotonous breakfasts. This is not a biased opinion, but simply a comparative description in comparison with other hotels of the same 4-star category. For example with "Ambassador". Let them take their example. Bottled drinking water in the rooms, daily delivery of chocolates to the rooms in the evening by maids, upon arrival an individual card - a compliment from the hotel to EACH guest for a glass of champagne or coffee (to choose from). And PERFECT room cleaning - nickel and showers simply sparkle with their cleanliness!!! There is also great RESPECT for the variety of dishes at “Ambassador”!!! Lead by example! Otherwise, you will lose customers! Since, unfortunately, we will not be able to recommend your hotel to our friends...Answer from Humboldt Park Hotel & Spa
Спасибо большое за отзыв, это помогает нам стать лучше. Вышеуказанная критика уже принадлежит прошлой истории, но я очень рад за лучшее будущее. Мы снова открыли отель Humboldt с 1-ого февраля и я очень рад возможности доказать качество наших услуг в скором будущем, с радостью сообщаю, что с 1.02.17: - мы запретили курить во всем отеле и наш отель (включая бар) является некурящим. - температура воды в бассейне повышена и составляет 28 – 30 градусов. - принято на работу дополнительно 3 горничных, уборка во время проживания клиентов будет еще лучше. - изменили режим работы лечебного отделения, чтобы наши гости комфортно получали все 20 процедур в неделю. - на обед и ужин наши клиенты получают воду с лимоном, мятой и чай бесплатно. - в течении февраля мы уже примем решение о приятных сюрпризах для наших клиентов.. С уважением Tomáš Král Директор Humboldt Park Hotel & Spa ****