references
Positives
I really liked the location of the hotel. The comfort room is large, cozy (with a balcony and a view of the river....no extra charge/thank you very much for that). On my birthday I received a small gift from the hotel, it was very nice, thank you. The hotel is not big, quiet....maybe even sometimes very quiet...In the restaurant the same...often there were only 2-3 tables occupied. 🤷 The food was often delicious, but as for salads and desserts....not finalized. There are practically no desserts! One type of cake and fruit! Not suitable for 4 stars! It seems like they haven’t decided on water and tea yet... either there was water and tea at lunch, then water at lunch, and tea in the evening.... our wish is to still offer mineral water, and not from the tap!!!! The breakfasts are amazing, for every taste! We really want to praise the girl Lena from the restaurant, she will always come to the rescue, give advice, and explain. I liked the doctor and was attentive! The procedures are good, almost everything is done on time. It’s a pity that mineral water is not supplied for procedures... although this is not important for everyoneNegatives
We were very surprised that on the day of arrival, meals began with dinner..... in all other hotels we were in, and this is already 7!!!!, from lunch! This was not written anywhere. Thanks to Lena, she organized it so that we started with lunch and ended with breakfast on the last day.....I think few people still have lunch on the last day! Please reconsider this! I think all the visitors will support us. Diversify salads and desserts! Still 4 stars! Deal with drinks for lunch and dinner! Request: Light blankets for summer. It would not hurt to wish us a good trip at the reception on the day of departure and ask whether we liked it or not!
Positives
The location of the hotel is central, 5 minutes walk to the old town and the water sources. The hotel appears very clean and well maintained. Room is clean, absolutely sufficient. The booking, reception and welcome were impeccable. The breakfast and dinner are plentiful and the staff are very nice, especially Lena, Jetka, Jirina. A great, friendly team! Kudos to the doctor Vladimir Polovka and the medical professionals like Tomas, Marketa and others. Very good information and support. Sister Marina's appointment management is also very positive. We enjoyed unique hospitality and very good cuisine. We can recommend this hotel with a clear conscience.Positives
I liked the medical department and all the organizational issues.Positives
Very good hotel and very close to the colonade. Excellent!Positives
Many thanks to the hotel staff for their excellent work! Rested/treated with the child. The hotel was cooperative in everything: they created a convenient treatment schedule so that my husband and I could take turns attending treatments; the restaurant brought treats for the baby; They also gave us a very nice gift in the form of a room upgrade.Positives
We went on a two-week vacation with our friends with treatments. Wonderfully located hotel, top location. Rooms well equipped and clean. Breakfast and dinner varied and very tasty. Staff always friendly and accommodating. All in all a dream!!! Always, gladly, go back there. Lidia and Viktor.Positives
We have only positive feelings about our stay. We liked everything. The receptionist was very nice and helpful. Super tasty food, praise to the kitchen staff. Very nice service in the restaurant, especially Jidka and Lena. Cozy and clean room. A very nice doctor, Vladimir Polovka, he is a doctor from God. His staff are also friendly and helpful, always with a smile. For us it was a nice, relaxed vacation. Many thanks to all the hotel staff!!! We'd love to come back.Positives
Massage is really perfectly done by Tomas, all other treatments almost same as in other SPA hotels, nothing specialNegatives
If booking FB can not understand add payment for any kind of drinks during lunch and dinner. Should be includedAnswer from Humboldt Park Hotel & Spa
Dear Viktors, thank you for your review. We are happy that you enjoyed your stay with us. Fullboard means, you have breakfast, lunch and dinner. If there should be drinks included, then it is called all-inclusive. For breakfast you have tea, coffee, water, milk, juices or kefir for free. Kind regards, Nikola, reservation dpt.
Positives
We really enjoyed our stay at the hotel. Very friendly staff, the location of the hotel is perfect - you can walk in any direction, the road is not too steep and close to the springs. The food is delicious. Medical treatment was also very nice and helpful.Answer from Humboldt Park Hotel & Spa
Sehr geehrter Sergej, vielen dank für die nette Bewertung! Es freut uns sehr, dass Sie mit uns zufrieden waren und wir freuen uns auf das nächste mal mit Ihnen! Nette Grüße aus Karlsbad! Nikola, Buchungsbüro, Hotel Humboldt
Positives
Very helpful and friendly staff. Very recommendable hotelPositives
Exceptionally friendly and professional staff, promptly and efficiently responding to all requests of hotel guests. Ideal location close to most sources. Spacious and comfortable rooms. A hotel that you didn't want to leave.Negatives
On the one hand, the dishes are quite tasty, but on the other hand, they are overly fatty soups that are not comparable to the doctor’s recommendations for a moderate and low-calorie diet. Coffee for breakfast also does not meet any taste preferences. And this is if there is a “correct” coffee machine in the bar adjacent to the restaurant.Answer from Humboldt Park Hotel & Spa
Уважаемая Ирина, Спасибо за ваш отзыв. Я передам информацию шеф-повару, чтобы мы могли скорректировать блюда в сотрудничестве с врачом. Мы очень ради что вам у нас понравилось и ждем Вас в гости на следующий раз. Никола, отдел бронирования
Positives
It was a great and relaxing vacation. There were two of us with a small son and a German boxer. After one night, we were offered a larger room. We felt very comfortable. Staff super nice! The food was also good, good selection. Staff in the restaurant very nice and helpful. SPA area is small, but super clean and open until 8 p.m. We spent 2 hours there every day. The location of the hotel is great! Much within walking distance. If we go to Karlovy Vary again, we will come back to this hotel.Negatives
Just the only thing 😊 I would have liked to have had the dessert that was offered in the evening in the morning. Because in the evening you can't eat so many sweets.Answer from Humboldt Park Hotel & Spa
Sehr geehrte André, vielen dank für die nette Bewertung! Es freut uns sehr, dass Sie mit uns zufrieden waren und wir freuen uns auf das nächste mal mit Ihnen! Nette Grüße aus Karlsbad! Nikola, Buchungsbüro, Hotel Humboldt
Positives
The room is very comfortable and spacious. Comfort. The food is very tasty and varied.Negatives
You can drink tea and drinks only in the morning; after a delicious lunch and dinner you always want to drink tea or drinks, but this is already paid and must be ordered. It is not comfortable. There are few procedures, and more paraffin is prescribed. I wanted more variety, dirt, for example, massages. Our massages were replaced with a hydro bath; there was no massage therapist.Answer from Humboldt Park Hotel & Spa
Уважаемый Олег, спасибо за ваш отзыв. Мы рады, что вы забронировали ваше пребывание у нас. Я передам информацию моим коллегам во всех отделах. Привет из Карловых Вар! Никола, отдел бронирования, отель Humboldt
Positives
A good location and friendly staff also offer excellent service.Positives
I really liked it. Food, service very clean, only positive reviews.Positives
We rested in this sanatorium from 02/19/2023 to 02/26/2023. We liked everything very much, the service was at a high level. All our additional wishes were fulfilled. Many thanks to the girl Lena, who works in the restaurant. She was always ready to help, very attentive. The balneo center also deserves a good rating. There were no queues, we had to wait a maximum of 5-7 minutes. This indicates good organization of procedures. Thanks for that too. The rooms are spacious and the beds are comfortable. I would like hotels to get rid of carpets in the future. One more note - the sauna needs to be turned on a little earlier. You sit for a whole hour in a cold sauna of about 60 degrees. It’s inconvenient, especially if you have events planned in the evening and you don’t have time to wait for the sauna to heat up. There were no cons.Answer from Humboldt Park Hotel & Spa
Уважаемая Лариса, спасибо за Ваш отзыв. Мы очень рады что вы могли отдыхать в нашем отеле. Все передам и ждем Вас в гости на следующый раз! Никола, отдел бронирования, Hotel Humboldt
Positives
We really liked it, very pleasant, polite and helpful staff, we will be happy to come again.Positives
All employees are polite and helpful! In all areas, whether at reception, in the restaurant or in the spa area. The doctor Vladimir Polovka correctly ordered the applications according to the diagnoses. Food was very tasty - praise to the kitchen staff! The staff in the restaurant, especially Lena, respond to all requests immediately. We really enjoyed staying at this hotel and will be back!Answer from Humboldt Park Hotel & Spa
Sehr geehrter Herry, wir danken Ihnen für die nette Bewertung und freuen uns auf Ihre nächste Buchung! Nette Grüße aus Karlsbad! Nikola, Buchungsbüro, Hotel Humboldt
Positives
Everyone is very happy.Negatives
Slippery steps in the sauna and swimming pool.Answer from Humboldt Park Hotel & Spa
Уважаемый Владимир, спасибо за отзыв! Мы очень ради что вы приехали в наш отель и ждем вас в гости на следующый раз! Никола, отдел бронирования, Hotel Humboldt
Positives
The hotel has a very good location, close to the springs and all the attractions of the city. The food and treatment are at a fairly good level. This is not the first time in Karlovy Vary (each time we chose different hotels), but I want to return to this one again and again. Many thanks to everyone (doctor, nurses, waitresses and of course cooks)). I recommend visiting a cosmetologist.Answer from Humboldt Park Hotel & Spa
Уважаемый Олександр, спасибо большое за такой приятный отзыв! Мы очень рады, что Вы провели у нас заслуженный отдых. Я с удовольствием передам ваш отзыв моим коллегам, и мы будем рады видеть вас в следующий раз! Никола, отдел бронирования, hotel Humboldt
Positives
We express our sincere, heartfelt gratitude and appreciation to all the staff of the sanatorium for the amazingly comfortable conditions for relaxation and treatment. This is the second time we have vacationed in your sanatorium and we are always impressed by the high level of service culture, the professionalism of all the staff, the attentive, caring, sensitive attitude. I would like to especially thank the doctor of the sanatorium for his responsive, attentive, professional attitude towards patients. I wish you all the best in life, health and happiness.Negatives
We kindly ask you to return the drinks for lunch and at least water, this is a health and wellness hotel.Answer from Humboldt Park Hotel & Spa
Дорогая Любовь, спасибо за прекрасный отзыв. Мы очень рады, что вы насладились заслуженным отдыхом у нас. Ждем Вас в гости в следующий раз. Никола, отдел бронирования
Positives
We felt very comfortable at the Spa Hotel Humboldt and would definitely like to come back again. The staff is very friendly and helpful. A very nice doctor advised us and prescribed treatments according to our needs. Everything worked out great and we were very satisfied.Answer from Humboldt Park Hotel & Spa
Sehr geehrte Claudia, wir danken Ihnen für die nette Bewertung und freuen uns auf Ihre nächste Buchung! Nette Grüße aus Karlsbad! Nikola, Buchungsbüro, Hotel Humboldt
Positives
The location is perfect! The entire staff was super friendly! Everyone at reception is courteous and takes the time to answer any questions. Economy room is a bit small but you know what you are booking in advance. Treatments are very good! Food - delicious! Room/Hotel - clean! Treatments - great! Everyone smiles and wishes you a nice day! It was a lovely relaxing holiday! Many thanks to HH!!!Answer from Humboldt Park Hotel & Spa
Sehr geehrte Ina, vielen Dank für die nette Bewertung! Wir freuen uns sehr, dass Sie unser Hotel für Ihre Urlaub gewählt haben und freuen uns auf Ihren nächsten Besuch! Nikola, Buchungsbüro, Hotel Humboldt
Negatives
Fully inclusive booking - pay extra for drinks!!!Parking 32 EUR. per day exaggerated!!! I will not recommend the hotel to anyone because the services booked are not met.Answer from Humboldt Park Hotel & Spa
Sehr geehrter Herr Stickel, vielen Dank für Ihre Bewertung. Wir entschuldigen uns für den Fehler im System, der dazu geführt hat, dass Sie versehentlich mehr für das Parkplatz bezahlt haben. Ich möchte mich noch einmal für die Komplikation entschuldigen und hoffe, Sie beim nächsten Mal wiederzusehen! Nette Grüße aus Karlsbad. Nikola, Buchungsbüro
Positives
The hotel has a very good wellness center, the food in the restaurant was delicious and varied, the staff goes out of their way to make the guests happy. There were teapots.Negatives
Coffee for breakfast was thin and lukewarm - there is no coffee machine, only a thermos. "Warm" milk was not warm at all - was served in the pot without a lid. I NEVER drank coffee during my stay. Single room number 508 is located directly under the whirlpool, you can hear the noise from it and it was annoying.Answer from Humboldt Park Hotel & Spa
Sehr geehrte Frau Kitina, danke für Ihre Bewertung. Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns genießen konnten. Ich werde die Information über Milch und Kaffe an unseren Küchen- und Restaurant manager weiterleiten. Danke! Nikola, Buchungsbüro, Hotel Humboldt
Positives
I really liked it. Thanks to all the hotel staff for their excellent work. I highly recommend it to anyone who still doesn’t know which hotel to stay at.Answer from Humboldt Park Hotel & Spa
Уважаемый г-н Martel, очень спасибо за отзыв! Мы очень рады что все было хорошо и ждем Вас на следующый раз! Никола, отдел бронирования, hotel Humboldt