references
Larisa Dykusova
29.03.2017
Positives
Good afternoon I was treated and rested in a hotel for the first time, although I come to Karlovy Vary every year. Overall, I liked everything. As they say, the price matches the quality. I plan to come to the same hotel next year. I know that the hotel has recently changed its owner, and is currently undergoing restructuring. I hope that next year the hotel’s clients will experience pleasant changes for the better, because there is no limit to perfection, but I would like no price increase. I left my review of my stay at the hotel in the hotel’s guest book on the day of departure.Negatives
Just a few small suggestions: 1. Improve the quality of bed linen to the level of a 4-star hotel, if possible. 2. Replace very worn towels in the rooms with new ones, as the old ones do not correspond to the standard of the hotel at all.
Irina Busheva
28.03.2017
Positives
We rested from 02/28/2017 to 03/14/2017. All liked it. Nice staff. All requests did not go unanswered. They cleaned without us noticing, everything was clean. The medical staff are just great! They are attentive to everyone and always help. There is a swimming pool, sauna, hammam, jacuzzi. Excellent wifi signal throughout the hotel. It was very nice, congratulations on your birthday. We come to the room and there is a bottle of champagne))). Congratulations on March 8, the girls were given flowers))). We had a good rest without any problems. Thank you!
Svetlana Multan
27.03.2017
Positives
Beautiful rooms, timely cleaning, polite staff.Negatives
Very poor food! They were surprised.
ALBINA POLONNIKOVA
18.03.2017
Positives
I rested in the sanatorium in February 2017. Liked everything. Excellent, warm, clean room, the one I booked in advance. Daily cleaning. Responsive staff, not a single request of mine went unheeded. There are no complaints about the medical staff. Procedures are carried out in a timely and high-quality manner. Excellent, varied cuisine. Everything is always fresh. A lot of fruits. There is a desire to come to this sanatorium again.
IRAIDA SAMOKHOVETC
17.03.2017
Positives
A great hotel, the staff is polite and helpful, they try to help in everything, the medical department workers literally lead everyone by the hand, well done!!!!Negatives
No.
Elisabeth Makus
16.03.2017
Positives
We really liked everything at the highest level! Food.Service.Procedures.We plan to visit again
Andzelika Partanen
16.03.2017
Positives
We just arrived. I'm delighted with the hotel! This is not my first time in Karlovy Vary and I have something to compare it with! A friend who was there for the first time had nothing but exclamations during the first days!!!! Very attentive staff, always helpful, wonderful procedures and lots of them! Taking into account your busyness, although at first the hotel was very full! The food is varied and dietary. The room is large and bright, no one disturbed us. You can't hear your neighbors. The Internet is good, free and everywhere! The location is very convenient. The pool is what you need! Sauna and hammam! In general, I decided to stay at this hotel! I recommend it to others too!Negatives
Very tasty buns..... And sweets!
Вильдана Кунакбаева
15.03.2017
Positives
good repair furniture rooms medical equipment everything corresponds to 4 starsNegatives
the doctor works comes for two hours, sometimes every other day when seeing patients, doesn’t examine patients, just asks what you’re complaining about, prescribes a course of drinking and treatment, doesn’t control the food in the restaurant, as a result, the food is not of high quality, no dietary dishes for lunch and dinner, all the food is fatty broths, rich variety of dishes, no work doctor -2 kitchen-2
MIKHAIL IAKOVENKO
15.03.2017
Positives
A wonderful hotel, which my wife and I visited for the second time with a break of 10 years. It remains just as elegant, comfortable and clean. The organization of treatment procedures is excellent, but you should not expect wise advice from a doctor who appears there only for a short time and, apparently, not every day. The quality of food directly depends on which of the two chefs is on duty: one day the dishes are excellent and simply delicious, and the next they are banal and faceless. The breakfasts are good, filling, far from poor, plentiful, but rather monotonous. Nice small pool, jacuzzi and sauna on the last, sixth floor. The location of the hotel is very convenient: all the main sources are a few minutes’ walk away, and you don’t have to run up the hills, which is an important circumstance for Karlovy Vary. The hotel is headed by a new manager, Tomas Kral, who makes great and successful efforts to eliminate the small roughness that always and inevitably arise in any hotel. The work of the maids deserves some criticism, as, in my opinion, they do not change linen, give out shampoos, etc., in a timely manner. Overall about the hotel: excellent value for money. Taking this opportunity, I thank the staff of sanatoriums.com for their assistance in booking a room in this hotel: fast, clear and not at all burdensome in terms of money.
Natalia Riedel
13.03.2017
Positives
My husband and I liked everything without the slightest exception. The staff is helpful, polite and competent. The hotel is homely and cozy. Treatment is a plus. All 20 promised procedures per week were received in full. A couple of times, due to our sluggishness, we missed the time for procedures and thought that they were gone. But the lovely girls from the SPA department called and offered a new time for them. Not all hotels can organize their work this way. Many thanks to the medical and administrative management of the hotel. The hotel is well maintained, in the room, in the corridors, in the restaurant, in the lobby there is a pleasant atmosphere of cleanliness and comfort everywhere. Its architecture is elegant and organic, and its location is good. Everything is at hand: it is located not far from the Post Office, which in turn is like the border between the shopping and resort parts of the city. The city center is simply a fairy tale. One villa is more beautiful than the other. What about water from springs?! They are very tasty, pleasant in temperature. I wish everyone who visited Humboldt the same good times. how many of them did we have? And to the Humboldt staff, health, happiness and God's abundant blessings. Wait for us again! - Natalia and Alexander.Negatives
Negative? There was, of course! Why was it so necessary to cook so much, varied and tasty that we couldn’t curb our appetite and brought home extra pounds!?
Elena Babaeva
13.03.2017
Positives
Location, interior, recommendNegatives
They didn’t congratulate me on my birthday, unlike other hotels where we were
Victor Strokatov
13.03.2017
Positives
We didn't get much positive feedback. There is no comparison with the Ambasador Hotel, although both are 4-star.Negatives
1. There is no free water in the room upon check-in, which is nonsense for a 4-star hotel; almost all hotels in the world have water. 2. The doctor must accept on the day of check-in, otherwise the whole point of 20 procedures is lost, they happen on 4 days. They must be spread over 7 days of stay. 3. There was no second doctor’s appointment, although according to all procedures there should be one. 4. Parking fees are probably the highest in Karlovy Vary hotels. but the most inconvenient. You can use your car only by pre-order in the evening, which is not entirely convenient. A car may be needed at any time.Answer from Humboldt Park Hotel & Spa
Добрый день Виктор! Спасибо за Ваш отзыв. В нашем отеле бесплатно вода предоставляется на обед и ужин. Что касается приемов врача, то в Карловых Варах мало отелей, где врач принимает в субботу и воскресенье. В день приезда гостя не практикуется осмотр у врача, так как после дороги у него могут быть недостоверные показатели работы сердечно-сосудистой системы. А значит, это исказит общую картину состояния организма. В отношении парковки отмечу, что ее цена действительно не низкая, но среднестатистическая по Карловым Варам. Так как машин много на парковке иногда действительно приходится ждать, пока наш сотрудник подгонит ее. Мы очень благодарны Вам за ваши замечания. Я лично буду очень внимательно смотреть за тем, чтобы наши услуги соответствовали всем стандартам европейского уровня. Я очень надеюсь, что Вы в следующий раз приедете в наш отель. В качестве бонуса: предоставим бесплатную воду при заселении, предоставим второй прием врача, если Вы приедете больше чем на 7 дней, первый прием врача организуем в день Вашего приезда, обеспечим бесплатную парковку, и Вашу машину будем парковать в самом начале парковки. С уважением, директор отеля Томаш Крал.
Василий Томкус
10.03.2017
Positives
We would like to express our deep gratitude to all the workers and medical staff. hotel staff. We rested from 02.26-03.05.2017 No comments, excellent food, good treatment, clean and comfortable rooms, excellent service. Best regards, Tomkus family.Negatives
No
Артем Кириличев
10.03.2017
Positives
They provided a good room. All sources are nearby. Cleaning every day. The bed and dressing gowns were changed twice in 10 days. The service and medical staff are friendly and positive.Negatives
The food is the same type and not very tasty. There is not enough space in the food serving area, you have to wait. The massage was done by different staff each time. Small pool. The hammam was mostly not working.
Дария Левашева
06.03.2017
Positives
Thank you ! I liked everything very much! We would like to come to you again in the first two weeks of October for about 11 days. We looked at the price and it’s still a bit expensive, probably because of the time of year! We'll decide. Thank you very much again! Daria.
Nina Sas
05.03.2017
Positives
Hello! I am writing my review about my stay at the Humboldt sanatorium from 02/19/17. to 02/26/17. I come to Karlovy Vary quite often, almost every year, and have visited many hotels in the city. I didn’t expect such a warm welcome at all when I arrived. I immediately felt like I was at home. I arrived on Sunday and was very surprised that a doctor was waiting for me to see me today. In other hotels, you can safely die for 2 days (Saturday and Sunday) in your room without the hope that your cold body will be discovered before Monday. They immediately made a schedule of procedures. The next morning, within 10 minutes, the head nurse completed the termination by the clock. The reception downstairs provides immediate assistance on any issue. My shower door stopped moving (which I wasn’t surprised at because everything really burns and explodes in my hands). Yuri, the receptionist didn’t call a technician for 2 days, but ran and did everything himself in 5 minutes. From the farthest corner of Karlovy Vary (where no tourist, even a Russian, has ever set foot) I snatched a crystal decanter weighing 7 kilograms. Dear Yuri, having already noticed from the window my attempts to storm the stairs, intercepted (!) the little bag and dashingly carried it playfully to the room. It seems like he shouldn’t. Anatoly at the reception has simply encyclopedic knowledge about everything related to Karlovy Vary. Will tell you the way, shops, concerts. Sincerely wondering if everything is in order, if you need help. Alexey is a parking virtuoso. He moved the car from E-2 to E-4 without a hitch, and then he also made a multi-way combination so imperceptibly and beautifully that my friend and I were We are sure that our jeep is gone, and we will have to get home by train! But thank God, on the contrary, the car was standing unnoticed in the courtyard. In the dining room... no, that's wrong, in the restaurant, because... dishes, forks, knives, glasses and water glasses met all the requirements of a good restaurant, and starched napkins gave the interior a touch of luxury. Always(!) fresh tablecloths, starched to a crisp. The cuisine is like in any sanatorium, without any special tastes, but this is a sanatorium! But the variety was amazing! During the week of my stay, there was not a single repetition of dishes. True, with the exception of dumplings with cottage cheese for breakfast. But I think that if they had not repeated it, the cook would have eaten it. The cleanliness of the rooms was perfect, cleaning was done daily. Towels and bed linen were changed upon request. The staff at the balneological center was simply superb. They tried to make everything convenient and quick for you. The head nurse (unfortunately, I didn’t ask her name) is a very knowledgeable and knowledgeable person, she makes decisions quickly, controls the situation and is always (!) in a great mood. Note that with our brother this is not always easy! There were a couple of patients who were ready to demand satisfaction for any reason. The despair and anger of one of them about the shortage of puff pastries is difficult to forget. But if he suddenly looked at himself once in a full-length mirror and without clothes, I think that the shortage dessert would already be viewed very positively. By the way, I completely forgot to write that the hotel is fully equipped with wonderful handmade furniture from precious woods and expensive fabrics on the chairs, curtains even in the balneo. And the lamps made of cast bronze and lamps are not there for beauty, but they all function. I will definitely come, and not alone, but with a crowd of friends! By the way, the wrist joint on my right hand is again like when I was 18! I wish all the employees of the Humbolt Hotel good luck, only pleasant clients and higher salaries, and thank you very much to the owners for the taste and love in the design of the hotel, for the real paintings in the rooms, for the trained staff and for the respect for their business.Negatives
Unfortunately, there was some negativity. A week is very little in such a hotel. Well, there weren’t enough towels in the sauna.
Galina Marina
04.03.2017
Positives
Convenient location of the hotel, not in the center of the resort area, but close to the springs, and most importantly, there are no steep hills. Nice hotel, but the rooms are different. The main advantage is the staff. They are very friendly and try to make your vacation a pleasant experience, despite some shortcomings.Negatives
In my opinion, the main disadvantage is the food, which does not correspond to 4*. Dinners during my stay were usually not tasty. Although there were culinary masterpieces, it means they can, but you can feel the savings. Regarding the medical part, this is still a spa hotel, not a sanatorium, most of the prescribed procedures were nothing to do with.
ELENA KUZMINA
02.03.2017
Positives
I liked almost everything. Out of five points - four. Lovely room, great furniture, good cleaning. I really liked the balneo area. Large comfortable treatment rooms, huge modern baths. Beautiful design of the entire hotel as a whole. Everything glitters and sparkles.Negatives
Of the minuses. The first three days of arrival the food was much better. Then it got much worse - especially breakfast and the presence of fruit. Inconvenient sauna schedule. The book says from 15 to 21. In fact, from 16 to 20. At 16, the saunas are barely warm. They only heat up by 17:00 at best. Dinner is from 18:00 to 20:00. The restaurant's opening hours are also reduced compared to those indicated in the book. Sometimes there weren't enough free seats at the tables. There is a fact of savings. When asked, is it possible to combine a sauna, dinner and drinking water, taking into account the hotel’s full occupancy by visitors? The pool is very small for a hotel of this size. It is comfortable for only two people - maximum three. Half of the jets in the pool and whirlpool are not working.
татьяна чикирдина
01.03.2017
Negatives
During my stay at the hotel, from 02/01/2017-02/16/2017, the bed was changed once. And then only after contacting the reception. When paying for additional services, I found additions on the invoice. Although it's a small thing, it's very unpleasant.
Prokopyeva Yuliya
27.02.2017
Positives
Liked everything!! Amazingly responsive staff, buffet food with a variety of dishes, individual approach to the client, spacious rooms. The cleanliness is perfect. Convenient location - everything you need is within walking distance. There were many and varied procedures. Very nice. Added pleasure to the overall condition. The masters are top class!! Well done.Negatives
Some procedures were completed in shorter time than originally announced. For example, a classic massage was supposed to last 30 minutes per session, but more often it was performed for only 15-20 minutes.
Классен Любовь
25.02.2017
Positives
We rested at the sanatorium in February 2017. We were very pleased with the hotel, staff, quality of cleaning, medical care, and food. We took an economy room for 2 people, 16 sq.m (but I didn’t think that it included a toilet and a corridor), I don’t recommend this room to others, it’s very small for two people, it’s designed for one person. And this was the only negative in our vacation. The medical staff is very attentive and friendly, all procedures are done on time and with good quality. The girls who clean the rooms are great, clean, towels are changed every day, bathrobes, slippers at the request of the client, without talking. I would also like to say thank you to the restaurant workers, the food is delicious, there is a wide variety of dishes, and high-quality service. The reception staff is very friendly, any questions are resolved instantly. Once again I would like to say thank you for the holiday and the pleasure received from the good service. And I would also like the pool and sauna to be open longer in winter, and not until 8 pm. When it’s dark and cold outside, you don’t really want to go for a walk, but it’s very pleasant to sit in the warmth and communicate with other vacationers. Thank you for the rest and see you again.
Алексей Волынский
24.02.2017
Positives
First time at Humboldt and mostly enjoyed it. my room was on the third floor overlooking the square; of course, there’s nothing special to see in winter, but you’ll agree that it’s better than contemplating the courtyard of the building. the food is quite sufficient to be full, but I am of the opinion that since I came to drink mineral water, I need to limit myself in food. Regarding treatment, I will say that most of the procedures are the same as in most resort hotels. procedures are carried out mainly before lunch, exactly at the appointed time. I think next time I'll go back to Humboldt
Viktor Schaermann
22.02.2017
Positives
We stayed at the hotel from February 6 to February 16, 2017. We were very pleased with our stay at the hotel. I really liked the location of the hotel, all the springs are nearby, the room is very clean and cozy. The bed, towels, bathrobes are all snow-white. If necessary, they will change it immediately. The bed linen was changed after four days of staying at the hotel. The room was warm. We were also pleased with the food. There were soups, the main courses were also varied, every day there was fish, fruit, cereals, juices, salads. In a word, there was something for every taste! When you check into the hotel, you are greeted by pleasant, friendly employees who are ready to help resolve any issue that you have. The medical staff is also very attentive and courteous. So I can’t say anything bad, I liked everything. Thanks to the hotel staff for their attention and responsiveness. If we get together again, we won’t hesitate to go to this hotel.Negatives
As a suggestion, I can only write one thing. If you came together (my husband and I) it is advisable that the terms for the procedures end at approximately the same time. Because I also want to see a wonderful city, our situation was something like this: my last term ended at one o’clock and my husband’s at five. This is not very convenient. I don’t know if it’s possible to provide for all this. But it would be nice. Although I liked everything even so!!!
Goryachikh Larisa
21.02.2017
Positives
Finally managed to relax in Karlovy Vary with sanatorium treatment. I'm glad I chose the Humboldt Hotel. We were satisfied with all the services provided and the level of service. The hotel has an excellent location. Close to the drinking galleries and the business center, which is important, since we took two meals a day and you can have a snack and buy groceries in the store quite close to the hotel. A large grocery store on Masaryk Street is a 5-minute walk away. Having read the January guest reviews, to be honest, I was expecting that the food would be mediocre, but we are not very picky about food, so we didn’t get upset in advance. But either the hotel management quickly responded to the comments, or these were some temporary problems. The food is excellent, porridge, dairy products, egg dishes, excellent pastries, fruits, 3-4 varieties of muesli, about 5 varieties of toppings, cheeses and sausages, red fish, plus a choice of hot dishes - this is breakfast. Dinners were also varied - vegetables, salads, soups, side dishes. For meat lovers, at least two dishes to choose from, steamed fish daily. It's hard to stay hungry. Yes, and I would like to note that people come to this hotel, among other things, for weight correction programs, about which there is information on the hotel’s website, so of course they won’t serve barbecue here))) Our family really liked everything about the food. Many thanks to the restaurant staff for their kindness. By the way, if you need to replace dinner with lunch, then just notify the reception or waiters at the restaurant about this. The rooms are clean, warm and comfortable. The photos on the site are true. Cleaning is absolutely adequate. Previous reviews noted that they do not replace towels that are not thrown on the floor. But this is a well-known practice in hotels; now decent hotels in Russia work this way. And in the Humboldta rooms there is information that if the towel is left hanging, then there is no need to change it. Regarding the unceremonious maids, it’s also not quite as other guests wrote. To avoid such incidents, use a sign about the need for cleaning or asking not to disturb, and you will be happy))) The medical base can give odds to large sanatoriums of the Kavminvod. Pleasant Mrs. Helena, our doctor conducted an initial examination and prescribed a program of procedures without any problems. You immediately remember some Kislovodsk sanatoriums, where you have to fight or pay extra for procedures, while the cost of the tour is quite comparable to ours. The girls at the medical center, it’s actually a fairy tale. They are so friendly, helpful and caring that it is simply impossible to communicate with them without smiling))) Sharka, Ratka, Katerina and everything, everything, everything - thank you so much!!! And of course, the face of the hotel is the people who welcome you and are ready to answer any questions and help in any situations. Everyone is correct and friendly. By chance, I had to communicate most with Yuri and Alexey. They can find answers to all questions. I would only like to wish the guys from the reception patience, because we have repeatedly observed the picture of our compatriots “blowing their brains”, which the staff actually managed to cope with))) one couple, in addition to the pressing problems of living in a sanatorium, was interested, for example, in the question of the chemical composition of water in all sources. Conclusion - the hotel corresponds to the declared stars. When choosing a hotel next time, I will consider the possibility of staying here as a priority.
Konstantin Harin
19.02.2017
Positives
My wife and I rested at the hotel from February 11 to 18; it was almost our first time in Karlovy Vary (before that we once visited this resort while passing from Prague to Germany). The hotel is located very well, on the high left bank of the Tepla River, opposite the Termal Hotel. To the nearest source (15th) 2 minutes, to the farthest (1st A, B, C) a maximum of 15 minutes at a walking pace. We booked the room in December through a promotion on the website, so parking was free. By the way, the parking lot is very small, so just ask the employees to park your car. We booked an Economy room, but got a Standard room (fifth floor, 509) - a small thing, but nice! The room is located between the service elevator and the service room, however, thanks to excellent sound insulation, the room is very quiet. The heating works so well that we almost had to turn it off, and they kept the windows ajar all the time. The room was cleaned daily, efficiently (apparently, the incident described below by Andrey had an effect. By the way, after reading this review, I was already thinking about canceling the reservation, but I decided to give the hotel a chance, and I did the right thing). Bed linen is changed on a schedule, every 4 days; If you want to change towels, throw them on the bathroom floor. A robe and slippers are provided for the entire stay (mine gave up on the second day, as soon as I mentioned it, the maid immediately brought new ones). The hotel staff is very friendly and helpful, if you need anything, ask at the reception, they will always help you. Although almost everyone speaks Russian, I advise you to stock up on a minimum of Czech phrases (thank you, please, etc. - people will be pleased). Now about medicine. Despite the fact that we arrived on Saturday, the doctor saw us on Sunday (!), and we underwent the first procedures on the same day. If you have not been examined at home (like us), at the first appointment you can express your wishes, which will definitely be listened to. The schedule of procedures can be coordinated with the medical staff, and, if possible, one or another procedure can be rescheduled. Wellness is located on the last, 6th floor. There is a sauna and steam room, whirlpool, a small swimming pool with a current (can be turned off), and showers. Our package also included three meals a day. Buffet, everyone chooses what they want, the choice is quite varied, so you definitely won’t be able to lose weight here, just as it didn’t work out for us (even vice versa). By the way, it seemed that there were several shifts working in the kitchen (each lasting a couple of days), which was reflected in the choice of dishes (on some days the choice was richer and more varied than on others). Summary: We were very pleased with our choice and would happily return. Once again we thank all the hotel staff for their hospitality and kindness!Negatives
If there is anything we could wish for, it would be to expand the opening hours of wellness, find an opportunity to use two more places in the whirlpool, and also change the repertoire in the broadcast of background music - guys, a week of jazz is too much!
Olga Beifuss
18.02.2017
Positives
My husband and I were there from 02/5/2017 to 02/17/2017. I really liked the hotel, it is located in a very convenient location, a five-minute walk to the springs. I also liked everything about the hotel. The staff is very friendly. At the reception desk you are always greeted by friendly employees. I would especially like to mention the manager Yura. We wanted everything to be very clean and comfortable. During the procedures, you are greeted by a very friendly and friendly team. All procedures are carried out on time. If you have any request, they will always listen to you carefully and help you. For this, many thanks to the entire small but friendly team. The food was varied and always delicious. For this, many thanks to the cook and waiters, who also always greeted us friendly and served very well. The holiday turned out to be excellent, we left feeling as if we had stayed with good relatives. We'll come again!!!!
Oleg Zeldis
16.02.2017